Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently moved to Romford to start a new job and had been house hunting for nearly 3 months. I used all the website you could think of and emailed numerous estate agents in regards to property viewings. Many took long to reply or didn’t at all. As soon as I emailed Bairstow Eve’s I received a call from Daniel. Daniel was attentive and took note of all my needs and wants in a property. I was booked in for a viewing the next day. I met Daniel outside the property I enquired about but wasn’t what I was looking for straight away Daniel informed me of a property he believed suited all my needs and fell within my price range. A viewing was arranged straight away and I was driven to the property by Daniel himself. As soon as I walked in I knew this was the property for me. Daniel introduced me to my Landlords who were as great as he mentioned and it seemed that everything fit. Another agency had the property on the market too and when they finally contacted me took a long time to make the necessary steps to ensure I would get the property. By the time they were in contact Daniel had already sorted my offer and fixed in a move in date. Within two weeks of viewing the property I moved in. Daniel was patient, kind and went above and beyond to accommodate my needs both in the property and financially. I was never made to feel like a burden rather a friend in need. When I’d call it seemed like the whole team worked together as they would already know who I was. Courtney who also helped handle my paper work was really nice and patient too. I had a great experience with Bairstow Eve’s and thanks to Daniel and Courtney I’ve found my home.
Kat · 24 October 2019
★★★★★ 5/5
GoogleReally helpful and were really quick at getting me viewings for some flats. And they kept me posted on updates when I chose a property to rent. Ron was really great and walked me through everything I needed and the agreement was all sorted super fast! Great friendly people would reccommend!
Adam · 24 October 2017
Agent replied · 22 October 2024
Good Morning,
Thank you for taking the time to leave this review.It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks again.
★★★★★ 5/5
GoogleJason has always been very helpful and approachable and given us honest advice. Recently, he successfully let our property within 72 hours after the previous tenants finished their contract. Thanks very much Jason and team!!
S Kapadia
Sharan · 23 August 2024
★★★★★ 1/5
GoogleI called this agency to have information about a renting flat and literally the gentleman on the phone was very rude and impatient asking me a thousand questions without having the opportunity to have information first. I will be moving with a dog so I needed to ask if the flat was pet allowed. I will be moving with my husband so normally the agency/landlord needs a total income. This gentleman was asking only about my income and when i replied saying about the total income because we are two people moving he said 'no, what your income'. Well that's to say, thousand of quick questions with out any courtesy or pleasure to talk to a potential new tenant means that they don't have time to care about their business they just need to rent the flat quickly and take the percentage from landlord not caring about anything else. This was the first impression. I just refuse to talk to him I don't normally do this but I and hang up on him. No thanks 1 minute of impolite conversation done! Lets move to nicer agencyNegativeProfessionalism
Alessandra · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service, hard working & got us to our completion.
jess our allocated estate agent was exceptional & outstanding, she went above & beyond ,nothing was ever too much to ask,she was brilliant.
The communication was so efficient & I would 100% recommend.
Thank you for helping us, so grateful to all the staff at bairstow South Street.
Emma-Marie · 5 August 2025
★★★★★ 5/5
GoogleFantastic service. I've had the pleasure of dealing with Liam, Jess and Karl through multiple transactions and they are all polite, professional, communicative and pragmatic. All of which are very appreciated through what can be a challenging process to navigate. I highly recommend them for both the sale and purchase of properties.
Matt · 23 August 2024
Agent replied · 22 October 2024
Many thanks Matt for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUnfortunate experience with these estate agents, the first guy was friendly but booked my viewing for the wrong day, then rearranged and the lady didn't show up or respond to calls / emails for an hour and a half, claimed it was a misunderstanding. Came across completely useless
Sasha · 19 October 2024
Agent replied · 22 October 2024
Hello Sasha,
I'm sorry to hear about your experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleTop level service for start to first, a agency that understand your needs.Clairessa was very effiecent and welcoming
Claud · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Freddie, Jess, Jason and Clairessa for getting me a property within 72 hours. Very efficient!
Jordan · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf your looking for a property then I would highly recommend Bairstoweves. The romford branch team are knowledgeable and friendly from the moment you step in the door till the moment you leave. I'd like to say a particular thank you to Jason for all his help and kindness through this stressful process. He was very professional and really just went that little bit further in finding us what we wanted. He sold us a dream. I can not fault bairstowes team, they have been nothing but amazing!
Victoria
Victoria · 24 October 2016
★★★★★ 5/5
GoogleCalled the branch yesterday for a repair I needed done in my house. The branch were so nice and helpful, they transferred me to my property manager Keegan. He was very understanding and knowledgeable on the repair, he spoke to the landlord straight after getting off the phone with me and got the issue sorted the same day. Great service, very caring.
Faye · 27 December 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been renting with Bairstow Eves for about 4.5 years now, although it wasn't always great, since the change in the property manager, we've seen a huge different in the responses and service and support received in the last few months. Special thank you to Louise Simpson who has not only been promptly dealing with our issues but also follows up on if the maintenance has been carried out. Good work, keep it up!
- Rohima & Fokrul.
Lucie · 24 October 2017
★★★★★ 5/5
GoogleRenting a property through these guys! Omg Jason is amazing and sticks to his promise! so helpful and I would highly recommend. Very professional and organised! Wouldn’t go anywhere else! Thank you Jason xPositiveResponsiveness, Quality, Professionalism
Taylor · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOzlem Belinder has been very helpful all the way through the process and she has kept us informed and guided us all the way. She is a great asset for Bairstow Eves Letting Romford.
Bairstow Eves Letting have delivered on what they said and our flat let was agreed within a week after the appointment and we have been pleased with that. In line with our agreement.
We have been pleased with Ozlem and Jasen through out the process.
Abdul · 25 October 2015
★★★★★ 5/5
GoogleJason was very helpful
Rhonda · 25 May 2024
Agent replied · 22 October 2024
Rhonda May thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service,Nicola Ewin and team worked hard to achieve our sale Thanks for everything
Kelly · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly and professional service. The team was hardworking and delivery focused.
Tee · 23 October 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that our team provided you with friendly and professional service. Our goal is always to be hardworking and delivery focused for our amazing customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave had a totally different experience selling my property through the Romford branch.James visited initially and then Michelle the manager came to visit giving advice through her experience. Chelsea and, Michael were always pleasant when doing viewings. Would highly recommend- Thank you
Mrs · 24 October 2018
Agent replied · 22 October 2024
Thank you Mrs F for your great 5* review. It is wonderful to read that you had such a great experience while selling through Bairstow Eves, Romford. I will make sure your kind words are forwarded to the James, Michelle, Chelsea and the whole team.
Kindest Regards, Scott
★★★★★ 5/5
GoogleHighly recommend Romford Bairstow eves Agents, Asim and his team kept us informed with all the information and updates on his side, while buying our first house threw them. Thank you !!!
Jaimin · 23 October 2021
Agent replied · 22 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI recently purchased a property through them and which didn't go through. I was one step away from the exchang and they told me that vendor would like to go with someone else. On top of it their conveyancing service also did the same, during the process they never called me unless I call them and chase and there was no response after the transaction was cancelled. This estate agency initially told me something but they didn't keep their words. They are so unprofessional, because of which I lost lot of time and money. Hope it never happens with anyone else.NegativeQuality, Professionalism, Value
Yoganandu · 23 October 2021
Agent replied · 22 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Freddie for finding my property in 72 hours :)
Kayleigh · 27 November 2023
Agent replied · 22 October 2024
Thank you for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from all members of staff at Bairstow Eves Romford. However a special mention has to go to Garry, who went above & beyond to help the process to be completed as quickly & seamlessly as possible. Thank you for all your hard work.
Laura · 23 August 2024
Agent replied · 22 October 2024
Thank you for your 5* review Laura. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlesold my property recently by Bairstow Eves. The service provided is excellent, Nicola Ewin is extremely professional and helpful. A big thanks to her.
Alan · 23 October 2022
Agent replied · 22 October 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service! Very helpful staff.
Thanks Clairessa, Freddie and Jessica! 5☆ service!
Madalina · 23 October 2023
Agent replied · 22 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.