Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBooked a viewing recently with Charley Stone and was surprised that they never took any information from me, booked the viewing for a tenant to show me round (never told me this) so when I arrived I waited outside and only when I called the office to see if the agent was coming was I told that the tenant was showing me. Well the viewing was two weeks ago and o still haven’t received a call to see what I thought of the property! It’s a shame because I was interested and wanted to speak to their mortgage advisor but due to the lack of calls or interest from Bairstow Eves I have found another property with someone else!
Tony · 23 October 2023
Agent replied · 22 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am thrilled to offer this enthusiastic review for Bairstow Eves Romford, an exceptional real estate agent company. Our journey from the very start of house-hunting to the successful completion of my home purchase has been a remarkable experience, thanks to a dedicated team Nicola Ewin, Misha Shah and Kaur. Their amazing professionalism, expertise, proactive approach, and unwavering dedication has truly set them apart.
Working with Bairstow Eves Romford branch has been an absolute delight, and I cannot adequately express my gratitude for the outstanding service they provided. They took the time to fully comprehend our preferences and priorities, offering invaluable guidance throughout the entire process. Their advice was constantly on point, and they consistently went above and beyond to ensure we discovered the perfect home for our family.
What distinguishes them as an estate agent is their unyielding commitment to their clients. They were always available to address questions and concerns, regardless the time. Their negotiation skills are truly exceptional, and I felt confident throughout the process that I was in the most capable hands. It felt like I was collaborating with a trusted friend, which enhanced the entire experience.
Now, my family is happy with our new home, a dream come true, that wouldn't have been possible without the Bairstow Eves Romford branch. I wholeheartedly recommend them to anyone seeking a dedicated and knowledgeable estate agent. Thank you for turning my homeownership dream into a reality. You are truly the best in the business, and I am very grateful for everything you've done for me.
A · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCarly at the Romford branch has been very helpful in my house search. On this occasion my house was found via another estate agent but Carly was very helpful, responsive and told me of new properties as soon as they came to market.
Paula · 23 October 2022
Agent replied · 22 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMisha has been great with my mortgage appointment! She sorted my insurances out a couple months ago and now I’ve just had the cheapest rate on the market!
Shetu · 27 December 2023
Agent replied · 22 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been with this branch for a few years now letting our property and find Jason, Jessica, Freddie and the team to be very helpful and professional and am very pleased with the service recieved and the current change of tenancy has been conducted very smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Maria · 23 October 2021
Agent replied · 22 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleMyself and my husband would highly recommend Dinta as a mortgage broker. She is very knowledgeable and endeavours to find the best deal she can after listening to your needs and requirements.
Dinta has been very approachable at every stage and has always been there when we needed.
She is so friendly and trustworthy.
A financial advisor for life!!
Naomi · 24 October 2018
Agent replied · 22 October 2024
Hi, Naomi.
Thank you for taking the time to leave this review. It's great to hear that Dinta has looked after you so well and I am sure she will be more than happy to deal with you again if you ever need her!
Kind regards, Chris
★★★★★ 5/5
GoogleBrilliant service Jessica Freddie and Jason is very responsive and helpful. I have rented my flat for a few years now and this is by far the best agent. Always handy if you need a quick let with good quality tenant with a reasonable rental income. Thanks again Bairstow eves romfordPositiveResponsiveness, Quality, Professionalism, Value
Paul · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleJust want to say a massive thank you to Freddie who helped me secure my property. Also thank you to Clairessa for all your help. Both were very professional and helpful throughout the whole process. Couldn't have asked for better service.
Hadhar · 23 October 2022
Agent replied · 22 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJason, Jessica and Freddie were fantastic. In unprecedented and difficult times, nothing was to much trouble and I was kept informed and up to date throughout the process. I would recommend the team to any prospective tenant looking for a new home to rent! Thank you all.PositiveResponsiveness, Professionalism
Paul · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 2/5
GoogleI am still waiting since March for withheld tax to be released back to me. Despite turning in the relevant forms and constant emailing.
Julie · 15 November 2025
Agent replied · 22 November 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI won’t give this any star at all. POOR IN COMMUNICATION, POOR IN RESPONSE. But when they want you to sign and pay, they’re faster than the speed of light. I don’t even know if the staff handling our account knows anything about CUSTOMER SERVICE. Does not even bother how long you wait as long as they get what they want from you. Very much disappointed on how they handled our account. Lacks common sense.
Jonathan · 23 October 2023
Agent replied · 22 October 2024
Hi Jonathan, Please do contact us via review@countrywide.co.uk with any matters you wish to discus. Kind regards, Scott @ Customer Relations.
★★★★★ 4/5
GoogleJames came to price my house, was extremely knowledgeable and answered all my questions. The follow up call from Michelle was fantastic as she didn't put me under pressure to go ahead and sell and was sympathetic to my situation and very supportive, Thank you! Only little gripe was think there fees are a little high.
Keeley · 24 October 2018
Agent replied · 22 October 2024
Hi Keeley,
Thank you for such an excellent review. I am glad to read that the team were able to deliver an exceptional customer service. Your feedback has been taken on aboard and we wish you the best in all your endeavours.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleVery pleased with the service received from Bairstows in Romford, especially Michelle, Chelsea and Michael. We had a few hiccups with potential buyers pulling out, but each time this happened they were straight on top of things, arranging more viewings as soon as possible. Finally we got over the line this week - would recommend!
Karen · 24 October 2018
Agent replied · 22 October 2024
Hi Karen, thank you for your fantastic 5* review of our dedicated Bairstow Eves team in Romford. It is great to read that although there were some hiccups with your buyers, the team were straight on top of things and got you through the process. Best wishes, Emma.
★★★★★ 5/5
GoogleThe team at Romford Bairstoweves always go above and beyond to support and help with my property. …
Leyla · 16 December 2025
Agent replied · 22 November 2025
"Thank you for your kind words! At Bairstow Eves Romford, we strive to provide exceptional service and support to our clients. We are grateful for your recommendation and thrilled that Sam ensured a smooth tenancy. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently rented my property through Bairstow Eves and the team were very responsive and helpful. Thank you so much Jason, Jessica, Freddie and Clairessa!
Raw · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHappy to use and recommend the Romford Branch - Jason and Clairessa have made this process so smooth and easy this time round (and the last time too in 2016).
I called for an update and everything was in hand with old tenants moving, finding new tenants, referencing, to contracts being signed on Good Friday.
Absolutely delighted with this smooth operation - Thank You
Harpal · 25 April 2024
Agent replied · 22 October 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleRomford branch, Amazing team promp service and fast communication thank you Freddie for keeping me informed throughout the way.
Ekrem · 25 February 2024
Agent replied · 22 October 2024
Thanks for the wonderful 5* review Ekrem! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team are great here . Freddie was helpful and informative with helping me secure a nice new place. Would recommend.
Mr · 27 December 2023
Agent replied · 22 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a lovely experience working with Jason Hatton . Jason made the process of letting very smooth and easy for me as a landlord. In general Bairstow Eves Romford are very attentive and helpful. I would recommend working with them and would use them myself in future. Thank you all :)
Sharlene · 24 October 2019
Agent replied · 22 October 2024
Thank you for your glowing 5* review of our Bairstow Eves team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleFreddie is really friendly, approachable and keen to help in the most professional and respectful way. Very prompt to reply and answer every enquiry, last but not least very fast and forward during the whole letting process. Overall excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Andrei · 23 October 2021
Agent replied · 22 October 2024
Thank you for your 5* review!
★★★★★ 5/5
GoogleJust to say thank you to letting team (Jessica,Freddie, Clarissa and Jason) for finding a tenant for the apartment within a week and handling the whole process very professionaly for this second time.
Mahendra · 24 June 2025
Agent replied · 22 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleThank you for all your help to Jason and Jessica for moving us out very quick into a new lovely flat and very close to our work too. Jason is really a problem solver when it comes to deadlines and paperwork. I’m really happy for everything they done for us.
Delia · 24 October 2019
Agent replied · 22 October 2024
Thank you for the kind 5* review. Best wishes, Lucy
★★★★★ 1/5
GoogleSellers should be extremely cautious, my experience felt pressurising and deeply unprofessional …
Hallelujah · 16 December 2025
Agent replied · 24 December 2025
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@connellsgroup.co.uk and I can look into this for you as feedback like this is concerning … More
★★★★★ 1/5
GoogleTerrible experience with Bairstow Eves Romford
- Poor communications.
- Ignore their own Terms of Business
- Let my property out to a tenant that has so far failed to pay the first rent due upon moving in.
- Upon informing the branch of this, zero response back as I suppose their commission has been received. I will avoid that branch and Bairstow Eves/Countrywide in future.
Ladipo · 28 December 2023
Agent replied · 27 December 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.