Trusted Agent profile · Havering
★★★★★
241 reviews across 1 platform
132 South Street, Romford, RM1 1TE, Havering, RM1 1TE
Bairstow Eves's office in Havering, at 132 South Street, is rated 4.4 out of 5 across 241 reviews on 1 platform, including 241 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Bairstow Eves Romford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
GoogleThank you Jason and Freddie for your efficient service. I’d highly recommend Bairstow eves Romford. They were extremely professional, polite and helpful. After visiting property I moved in within 72 hours.
Thank you for your fabulous 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleI am really happy with the service from Bairstow Eves Estate. They are well professional and responsive, Jessica and her team did let my property within 72 hours. Well planned.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat experience and got the house I wanted! Thanks to Jason and Freddie who were very helpful and reassuring, thanks a lot :)
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team has been very helpful and professional. My special thanks to Jessica, Freddie and Jason for making the process stressfree. You provided an excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have recently decided to rent a property with Bairstow Eves an their service and support has been outstanding. After the issues we had with our previous estate agents, Freddie and his whole team have been helpful, speedy with their replies and help, and have made the whole moving process easy and exciting. Seriously, I would highly recommend them to anyone looking to rent in the area.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBairstow Eves Staff were very helpful and supportive for me at a very stressful and difficult time and I will be forever grateful. Kind regards Perry
Thank you for your glowing 5* review Christine. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Bairstow Eves Romford have been amazing. Jess looked after my sale and was extremely helpful and nothing is ever too mich trouble and whenever there was an issue she was straight on to the relevent parties to troubleshoot and resolve it. I highly recommend using them to sell your property.
1/5
GoogleCame across this branch last year. At the time I was getting help from Daniel, Nice guy. Had a few problems moving in but eventually got there. As I went to collect the keys, Man called Jason, Who I believe is the manager now, made one comment to my application which I let slide. When I moved in, no inventory was done. Had to figure out the house through out the year, Emailed them many times for it and nothing. Once Jason became manager, Moving out and trying to get my deposit back was just the worst. He is just so Rude and full of himself, it's disgusting. Would not recommend this branch, it's like once they make a sale then that's it
Hi BeaTV, I am sorry to read that this may have been your experience. Please contact us via review@countrywide.co.uk. with any further details or comments you may wish to make. Kind regards, Scott
5/5
GoogleI would like to give a massive thanks to Bairstow Eves Romford. In particular i would like to shout out Freddie and Clairessa. They have both been so so superb and have made mine and my partner’s experience the easiest thing in the world. Their communication and information has been beyond amazing!! Would highly recommend coming here and getting yourself a new home!! Thanks again Freddie and Clairessa
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
GoogleApart from getting advertised, failed to attended, A single viewing even those during the day. Their telephones are pointless very rare to get an answer!I have yet to receive a copy of my contract got bored of asking in the end ! Even today when my exchange finally happened I got an email from Asim asking to leave review and congratulations, not even a phone call. This is the most impersonal service I have ever seen. Don’t get me wrong they introduced me to a buyer yes but they did not sell the house !
Hi Jay, Thank you for taking the time to leave your comments and I am sorry if this is your impression. Your contract should have been automatically e-mailed to you at the time of instruction, however, on occasion this may be diverted by your e-mail provider to your junk/spam folder. Your contract is for the introduction of the eventual buyer, which you acknowledge did occur, and I am happy to read that you have now exchanged. Should you wish to discuss your other concerns with our Customer Relations Team, please contact us via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
1/5
GoogleExtremely disappointed and would not recommend this office to anyone. They were very nice until we signed the contract. We suspected our future landlord was in violation of our future contract (we were right) and we asked them about it on the day of the signing. They either lied to cover it or had no idea what the state of the property they are dealing with is in. So under their supervision (and lie) we signed a violated contract and they couldn't care less. I immediately emailed and no one has bothered to even apologize, let alone explain the situation. My partner went to talk to them in person and they had no comment, didn't care at all. Do not trust them and go somewhere else, these are not people you want dealing with your property/letting arrangements. Extremely unprofessional. Edit: based on this review I kept receiving random phone calls from the manager asking me to delete or edit it. He kept bothering me every few months on my private phone for the two years we were in the flat. Completely unprofessional considering I was sharing my honest opinion. Our moving out experience was also less than perfect - it took them more than 8 months to give us our deposit back. Not to mention the fact that the initial reason for this review was the fact that the landlord hadn't cleaned the apartment (as per contract). We were assured by BE we won't have to hire professional cleaners when moving out to even things out. We left the flat spotless and were still fined a cleaning fee for the landlord who lied about cleaning in the first place. This is an office that only takes care of the landlords and will continuously screw renters over in my experience. P.s. Don't bother calling me again, I won't edit or delete this. If you want better reviews start treating your customers accordingly.
We're very sorry to hear that you've been unhappy with our service on this occasion and would love the opportunity to put things right for you. If you would like to discuss your concerns in more detail, please contact the Customer Care team at customercare@countrywide.co.uk and we will be more than happy to help.
5/5
GoogleVery good estate agents. Me and my partner was advised guided and helped by Ron all the way through the service which led us to a property we our now also sighing the paper work for. Thanks.
Hi Danny, Congratulations on the purchase of your property! The Bairstow Eves team in Romford aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout the purchasing process. Many Thanks!
5/5
GoogleThe Romford team of Jason, Jessica and Freddie provided an excellent service from start to finish. Not only securing a very good tenant, but under the Counrtywide umbrella many useful associated services such as check in and out inventory's and Section 21 notices. A one stop shop for sure. Many thanks to you all.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with South Street Bairstow Eves from start to finish. We had an offer within 4 days of listing and Jess in particular has been amazing in supporting us through the whole process. I can't recommend them highly enough.
5/5
GoogleI thoroughly recommend Barstow Eves in Romford. Jason has looked after my property for 6 years and has been professional and very helpful throughout
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was contacted by Freddie after registering my interest with properties to rent. Freddie had found one that matched my monthly budget & was the ideal place for myself & family. We found him very informative & welcoming, talking us through the whole process & answering all the questions we had. Bairstow Eves processed our paperwork quickly & the communication we had was good. It was reassuring to have been helped in such a professional manner
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI cannot praise them enough. Definitely the most helpful and kind employees who will go out of their way and actually help you as best they possibly can. Michelle, Chelsea and Dinta were absolutely wonderful from the get go. Extremely hard working group of people who make you feel incredibly comfortable. Thank you ever so much for all your kindness and hard work.
5/5
GoogleBarstow Eves sales and letting staff have provided great support for new landlords. They respond on time, have delivered on all the services requested/agreed upon. Provide regular updates on the property or issues as they arise. 5 stars from me!
Gathoni many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIf you are looking for a broker, ask for Dinta! This lady is amazing, she has helped us through every single stage, always picked up the phone and answered any of our queries. When you buy a house, especially for the first time, you don’t only need someone who knows the job, you also need someone that will reasure or be honest with you when necessary and this is also why I would recommand her to anyone I know. You will not be dissapointed !
Hi, Melanie Thank you for such a kind review! It's always great to hear positive feedback and I'll make sure this gets fed back to Dinta as it sounds like she has earned every one of those 5 stars! Kind regards, Chris
5/5
GoogleThe entire experience was smooth and hassle free. The team has been prompt to reply and understands tenant's situation well. Freddie's friendly and professional mix has worked wonders for us to rent out our apartment at Bairstow Eves. Cheers!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleNicola was super helpful and pleasant throughout. Her availability and responsiveness helped alleviate some of the anxiety of the buying process.PositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review . Many thanks, Lucy, Customer Relations.
5/5
GoogleI can not say more then that.If i had possibility to give them 1000 stars belive me is not enough for describe the whole team from Romford office.Brilliant people there,nice and charming.They help me whit so much patience and they guide me trough all process.Was the first time for me when i let something.If somebody gone ask me if i know a good letting agency where your nationality don't count be sure i gone tell them about Romford office.Thank you guys for everything thing you did for me and make me feel equal with my adoptive country!!Big hug for all the letting officer who's working in Romford office
Thank you for your lovely review of us here at Romford Bairstow Eves, we look forward to continuing to work with you!
1/5
Googlewhat we experienced with this agency was terrible...agent showed us an apartment to rent and started often ringing us and asking us whether we want it..One Thursday we gave a deposit 500£ for this apartment and we agreed on Saturday to go to begin to fix documents.On Saturday we went to the office at 9.30 am but our agent was not there, and they said she would come in 1 pm we returned to 1 nM but she had not come...and so began the search for the agent .Monday she was not working Tuesday she was at work and started paperwork on Wednesday again disappeared she knew that we hurry and the deal was to strike on Friday. Thursday she came to work and said that paperwork and will ring an hour but she doesn't ring...We called her and she said the owner of apartment accepted another offer sorry!!!!! We were in shock!!!!This woman left us on the street and had to live in friends...and she offered to give us the same apartment but free after a month this woman was joking with us!!!!!!!!
Good afternoon, I am really sorry to hear of the service you have experienced. I do apologise however I am unable to locate your account with the limited details in order to look into this further. I would please ask that you contact us on customercare@countrywide.co.uk with further information so that this can be addressed accordingly. Many Thanks.
5/5
GoogleVery good team at Bairstow Eves, Jess Clairessa and Freddy very helpful from show prospective tenants round to carrying out thorough background assessments, Bairstows have a wild range off options for landlords. So I’m hoping for a hassle free tenancy, thanks to all the team at Bairstow Eves Romford
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves Romford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
