Trusted Agent profile · Havering
★★★★★
2,481 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,481 reviews on two platforms, including 312 Google reviews rated 4.9.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service
Amazing service ! Shannon was great with the move in and so helpful with any questions through consistent communication
Hi Sarah, thank you for your wonderful review! We're thrilled to hear about your positive experience with Shannon and our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions, feel free to reach out anytime!
5/5
TrustpilotHarpindar and Issy were very helpful in…
Harpindar and Issy were very helpful in organising our let
Dear Albert Pratt, Thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office
5/5
GoogleI recently had the pleasure of working with Andrews to sell my property and I couldn't be happier with their service from start to finish. What truly stood out was their communication, dedication and professionalism. The sale of the property was a lengthy and stressful process, however, Kish, Charlie and Kamilija went above and beyond, providing a personal touch that made the tricky process as efficient and straightforward as possible. Our professional relationship was fantastic, and their commitment to delivering faultless service was evident throughout, even during the most demanding moments of the sale. One outstanding aspect was the dedication of Kish, who even managed my file on his day off several times to ensure the sale progressed seamlessly. This level of commitment is truly impressive and sets him and his sales team apart from others. Kish and his team well and truly exceeded my expectations and I wouldn't hesitate to recommend Andrews to anyone looking to buy, sell or let property. Their exceptional service and personal approach make them a top choice. I'm genuinely grateful for their assistance.
Hi David, what an amazing five star review you have wrote there! It is fantastic to see Kish and his team have gone above and beyond for yourself. I am so glad to hear they have exceeded your expectations and like you say, the process can be very stressful at times but sounds like they were there for you every step of the way which is amazing. We are always here to help you whatever the matter and we appreciate your review, I am sure this review will make their day! Thank you again and all the best, Laura
5/5
GoogleShakira Alsultan, at the Romford branch, was so professional and helpful, I would highly recommend Andrew's to any landlord.
Hi Philippa, Thank you for your wonderful feedback! We're thrilled to hear about your … More
5/5
TrustpilotGreat communication. Great team.
My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.
Hi Yan, thank you for taking the time to write a five star review. Fantastic to hear Jasmine has been a massive support in your property journey and always kept you updated. Your kind words about the team being friendly and warm is much appreciated and I am so glad they made you feel that way! Thank you again and all the best, Laura.
5/5
TrustpilotBrilliant customer service
Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.
Hi Neil, thank you so much for your kind review! Glad to see our lettings team and in particular Nicole and Hayley have been so helpful with finding you guys a home and most importantly put your partners mind at ease! We know how overwhelming the process can be sometimes but I am so glad to hear they have been very supportive on your journey. Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotExcellent experience as an overseas seller
The team were so helpful and proactive from the beginning of the sale process, Emily asked for a Teams chat very early on to get an idea of what I was after, as I live in Australia so was unable to meet in person. She provided very sound guidance on the marketing approach and gave me confidence that she and the team would work hard to get the best price possible for me. Communication was excellent throughout the whole sale process - would highly recommend.
Hi Sarah, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Emily and our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotFriendly and Professional Service
I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.
Hi Marek, thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Leila made your viewing experience positive. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance, feel free to reach out. Best wishes , Lisa
5/5
TrustpilotI had a great experience with Matt…
I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!
Hi Jess, thank you for the five star review for the team in Southville, with particular reference to Matt. We know he and the team work incredibly hard for our buyers (and sellers) to ensure everyone is kept updated throughout the process, it's fantastic to see they were on hand to help you through your experience too. Thank you again, Rhys.
5/5
GoogleEnjoyed working with Kish and Kamilija on purchasing a flat in Romford. It was quite a daunting process as a first-time buyer, but Kish was patient and polite throughout the whole process. He was happy to answer the multitude of questions me and my wife had. Both of the estate agents involved exhibited excellent follow-through. I purchased the flat that had everything I was hoping for, and more quickly than I expected all due to the excellent service provided by Kish and Kamilija and I am very happy in my new home!
Hi Marius, Thanks so much for taking the time to leave us a review. You and Alina were an absolute pleasure to deal with throughout and we wish you many years of happiness in your new home! Thank you again :) KR Kish
5/5
GoogleI have had a great experience working with Andrews Romford especially with Kamilija who has assisted me with my purchase. I have recently kicked off the process of buying a flat through them and I am really pleased so far! *** Updated *** I have just completed the purchase and I would like to thank Andrews Romford for a fantastic service throughout the process. They have been patient, helpful and extremely approachable till the very end. I am very pleased and special thanks to Kish for his help in getting everything over the line right before Cmas! Great job!
Hi Aman, Thanks for leaving us a review, glad your experience with Kamilija has been positive so far. We look forward to handing you the keys in due course! KR Kish
5/5
TrustpilotThank you Issy
I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home
Hi Amy, thank you for the great five star review. Brilliant to see that Issy was so helpful in your experience and hopefully we are able to help you find your new home in the future. Thanks again for sharing your feedback, Rhys.
5/5
TrustpilotAndrews estate agent - Fantastic service Fantastic Results
Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".
Hi Michael, we absolutely love reading customer feedback/reviews like this! Thank you so much for taking the time to leave a detailed explanation of how the team were able to assist you in not only selling your home but throughout the whole journey. As you mention selling a house can be stressful and our aim is to try and take as much of that stress away as possible, hopefully we delivered for you on that front and of course hope to help you again in the future. Many thanks for the terrific review, Rhys.
5/5
GoogleWe had a fantastic experience with Andrews, thanks to Shakira. She handled everything for our first rental flat with great professionalism and customer service, making the whole process smooth and stress-free. Highly recommend!
Hi Mo Dash, thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with Shakira. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes in your new flat , Lisa
5/5
TrustpilotI have been a long term Andrews…
I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.
Hi there, thank you so much for the review. Of course it's never great to see your were previous dealings weren't to your expectation, however it is of course really pleasing to see Luke has been on hand to assist you recently.We have been seeing lots of positive reviews mentioning Luke lately so we certainly know he is working hard to provide a brilliant service. Thanks, Rhys.
5/5
Trustpilot33&27 springleaze
A big thanks to Gurmit and Rebecca for once again making the letting renewals a fast and simple process. Great correspondence. Always ready to help. Thanks again
Hi Stephen, thank you for your wonderful feedback! We're thrilled to hear that Gurmit and Rebecca made your letting renewals smooth and efficient. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
5/5
TrustpilotJanine
Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.
Dear Ankita, Thank you for your wonderful feedback! We're thrilled to hear that Janine, Ed, and Maria provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Andrews Head Office
5/5
TrustpilotAs a contractor
As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore
Thank you, Craig! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us. Looking forward to continuing our successful collaboration!
5/5
GoogleFive star service from start to finish. No pressure applied and good advice provided. Special mention to James who is very responsive, straight talker and honest 👍 …
Hi Alex M, Thank you for your fantastic review! We're thrilled to hear about your positive experience. James and the team are committed to providing honest and responsive service. We appreciate your feedback and look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotMichelle Smethurst, a First-Class Property Manager.
We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.
Hi Leila , Thank you for the five star review. It is great to hear that Michelle has gone above and beyond over the past 10 years and provided exceptional service. Thanks again , Lisa.
4/5
TrustpilotA human touch
Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.
Hi Ed & Jo, thank you for leaving us a positive review. Great to see that Sam was on hand to help you each step of the way, we know Sam will really appreciate your feedback and we hope you are settled into your new home. Thanks, Rhys
5/5
TrustpilotBear Flat - Emma Mussert - absolutely fantastic experience
Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.
Hi there! Thank you so much for your lovely review! I am so pleased that Emma was able to help you through the whole process and lead you in the right direction whilst delivering support to yourself the whole way. We really appreciate this review, thank you for the recommendation and we wish you all the best for the future! All the best, Laura.
5/5
TrustpilotOur agent
Our agent, Holly, was extremely helpful throughout the process of buying our first home. She helped made the process feel less stressful and was always accommodating to our needs/ requests such as re-visiting the property on multiple occasions throughout the process and contacting the solicitors to chase up the progress without being asked too. Would always recommend Holly and Andrews.
Thank you, Dan. We're thrilled to hear Holly made your first home-buying experience a pretty smooth one. Your recommendation means a lot to us. Enjoy your new home!
5/5
TrustpilotFurniture deliveries when you live…
Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.
Hi Lesley, thank you for the review. Great to see our staff members going above and beyond to help our customers out when they need us.Fantastic review, thank you Rhys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's Havering office has 2,481 reviews across two platforms: 312 on Google, 2,169 on Trustpilot (across the whole business).
Andrews Romford is rated 4.8 out of 5 across all 2,481 reviews, and 4.9 out of 5 on Google from 312 reviews.
Andrews Romford, 20 North Street, Romford, RM1 1BH, Havering, RM1 1BH.
