Every review we hold for the Havering office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMark Anderson was fantastic
I will definitely recommend Mark Anderson at Southfield branch. He was fantastic and very helpful during the selling although was a very long process he was always there to support me and to answer to all my questions and doubts . Many thanks Mark for your hard work.
Célia · 13 December 2024
Agent replied · 22 December 2024
Thank you, Célia, for your kind words! We're thrilled to hear about your positive experience with Mark at our Southfield branch. Your recommendation means a lot to us. We'll be sure to pass along your appreciation to Mark. Best wishes , Lisa
★★★★★ 5/5
GoogleAs a landlord, I have received an excellent service over the past couple of weeks regarding the lettings side of things with Andrews from both Tierney Bone who rented out an empty property for me and Ranjan Khilosia who assisted with my application for property license! They were both Extremely helpful and very efficient. Thank you
Lucy · 16 February 2026
Agent replied · 16 April 2026
Hi Lucy, thank you for the fantastic review! We're thrilled to hear about your positive experience with Tierney and Ranjan. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best regards, Andrews Romford.
★★★★★ 5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Bashir · 19 April 2024
Agent replied · 22 November 2024
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
★★★★★ 5/5
GoogleI made an enquiry on purchasing a property and spoke to Sam Mumbuluma on what information I needed to gather and how the overall process works and he was so eloquent with his explanations on all questions asked. He further on advised me on how Andrews Romford Letting Agency encourages customers on making savings too when choosing a property to purchase rather than them solemnly embarking on profiting which I thought was ethical considering how the economy is facing an inflation at present. I was genuinely satisfied with my experience and just wanted to express how delighted I felt after our conversation with Sam, so thank you so much for your kind assistance.
Makani · 10 January 2023
Agent replied · 9 January 2025
Good afternoon Makani, thanks so much for leaving us a 5 star review! KR Kish
★★★★★ 5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Evelyn · 13 August 2024
Agent replied · 22 November 2024
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
★★★★★ 5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Simon · 30 March 2024
Agent replied · 22 November 2024
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Gareth · 25 August 2026
Agent replied · 22 September 2026
Dear Gareth ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
★★★★★ 5/5
GoogleHad a fantastic experience working with Shakira. She was incredibly professional, responsive, and knowledgeable throughout the entire process. She made everything feel straightforward and stress-free, always keeping me updated and answering any questions I had. I would highly recommend her to anyone looking for a reliable and friendly lettings consultant
Ellie · 26 March 2026
Agent replied · 16 April 2026
Hi Ellie Mae, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 4/5
GoogleBeing first time buyer and looking at the house market for a year now, I had to liase with multiple agencies however Kamilija made this agency stand out by providing clear, timely informations. Her availability and commitment makes me recommend Andrews agency 100%.
Later edit: knocked a star down as they forgot to leave the Prosecco :)
Ally · 27 June 2024
Agent replied · 25 October 2024
Hi Ally, Thanks so much for leaving Kamilija such a great review! Glad she has been able to assist KR Kish
★★★★★ 5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Hilary · 18 September 2024
Agent replied · 22 November 2024
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
★★★★★ 5/5
TrustpilotNancy couldn’t have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
James · 3 November 2024
Agent replied · 22 November 2024
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Sara · 10 April 2024
Agent replied · 22 November 2024
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
★★★★★ 5/5
GoogleI am extremely pleased with the outstanding service provided by Andrews. Nathan, in particular, deserves special recognition for his dedication and professionalism throughout the process. His patience, clear communication, and understanding of my circumstance made the entire process of getting an accommodation hassle free. Thanks to Paul also for stepping in when needed and thanks to the entire team for your exceptional service.
Oyovwi · 28 February 2024
Agent replied · 25 October 2024
Hi Oyovwi, thank you for the five star review. Great to see the team in Romford have been providing you with an excellent service. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to my letting agent ANDREWS also Mr Greg and Shannon for the excellent service provided. From start to finish, the process was handled professionally, efficiently, and with great communication throughout. Any questions or concerns I had were addressed quickly and clearly, which made everything stress-free.
Sandaru · 19 February 2026
Agent replied · 22 February 2026
Dear Sandaru Dharmapala,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg and Shannon. Your recommendation means a lot to us. We're committed to providing excellent service and are glad we could make the process stress-free for you.
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleRecently had experience with Andrew’s for my property search and it was a pleasure to meet their agent Samuel who showed me around a property of interest. Samuel had clearly prepared for my showing and provided a lot of information about the area and property in a relaxed and informative way. I was provided a printed information brochure and Samuel was eager to answer all my questions and following my showing quickly for back to me with a number of answers to questions I had . It was good to get an informed agent and excellent service in todays market , hope we can continue to seek the housing solution I am looking for well done Samuel.
Ken · 26 October 2022
Agent replied · 25 October 2024
Good afternoon Ken, thanks so much for leaving us a 5 star review! I'm so pleased to read your comments about Samuel. KR Kish
★★★★★ 5/5
GoogleMy husband and I are looking to buy a property and we were lucky enough to have a brother that works in Estate Agency, Samuel Mumbuluma he gave us a vast amount of information and sounded so knowledgeable and professional too. It was quite a splendid experience especially that am so much of a blank slate when it comes to buying property and Sam's expertise really covered some of the mind boggling ideas I had. So thank you Sam and Andrews sales Agency for blessing me with your know-how and I shall be following you up on my query as soon as we are ready to begin the process of purchasing.
Makala · 26 October 2022
Agent replied · 25 October 2024
Hi Makala, thanks for leaving us 5 star feedback! KR Kish
★★★★★ 5/5
TrustpilotI have been looking for a property and…
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Elise · 19 October 2024
Agent replied · 22 November 2024
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotVery professional
We just sold out flat . David Cole was fantastic during all process. He is very professional and always prompt to respond to any questions and always keeping us positive. I would highly recommend David . Thank you David for your support and hard work.
Célia · 17 December 2024
Agent replied · 22 December 2024
Dear Célia, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with David Cole. Your recommendation means a lot to us. Best wishes in your new chapter , Lisa
★★★★★ 5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Debola · 7 October 2024
Agent replied · 22 November 2024
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotHouse sale
I can’t thank the MSN Andrews branch team enough for everything throughout the sale of our property. From the very first valuation right through to completion, they were absolutely fantastic.
Emma · 3 August 2026
Agent replied · 22 September 2026
Dear Emma,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tanya and our MSN Andrews branch. Your satisfaction is our priority, and we're delighted we could assist you smoothly through the sale process. We appreciate your kind words and support.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotMy differentiated estate agent experience!
Tanya at Andrews Estate Agent was my third agent for my property. It was very differentiated experience from the other agencies in that she actively pushed my property, was approachable, informative and effective and sold my property by the required deadline. Even my solicitor commented how approachable and efficient she is.
Joanna · 28 August 2024
Agent replied · 22 November 2024
Thank you, Joanna! We're thrilled to hear about your positive experience with Tanya. Your feedback is greatly appreciated, and we're glad she could meet your expectations and deadline.
★★★★★ 5/5
TrustpilotMatt and James at Andrews have been…
Matt and James at Andrews have been really efficient and helpful and a pleasure to deal with throughout the sale process. Thank you both, highly recommend this team!
Jennifer · 14 August 2026
Agent replied · 22 November 2024
Hi Jennifer, thank you for your wonderful feedback! We're thrilled to hear that Matt and James made your experience enjoyable. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Andrews Head Office.
★★★★★ 5/5
TrustpilotGreat takeover from Luke
Recently Luke took over the management of our block of flats. I have to say, I felt Andrews had not been managing the block brilliantly before, particularly given how expensive they were. But Luke has been responsive, efficient and prudent with managing our money. Lots of lingering issues are being sorted out now. Have been really pleased with him so far. A real breath of fresh air.
Alasdair · 4 October 2023
Agent replied · 22 November 2024
Hi Alasdair, thank you for the brilliant five star review. Sorry to see that our previous service had not met your expectations, however we are really pleased to see that Luke has redeemed your confidence in our ability to manage your block. Thank you again for the great review for Luke. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe had a fantastic experience with this…
We had a fantastic experience with this agency. The team were extremely warm‑hearted, attentive and thorough throughout our search. They helped us find a suitable property very quickly, and provided great support with all the unfamiliar paperwork. Anisa, Jenna and Sammi are very friendly and professional, we would highly recommend them.
Yi · 9 October 2026
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