Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,482 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,482 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,170

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

The sale of our badly neglected propety went through extremely quickly and smoothly thanks to excellent advice from Kish and team regarding pricing and marketing. We were inundated with prospective purchasers, and achieved a better price than anticipated and a very rapid completion of sale. We had excellent, friendly, and knowledgable service from Andrews, all for a very competitive fee. A potentially stressful and drawn out experience was made quick and easy. Many thanks!

Peter · 26 October 2022

Agent replied · 25 October 2024

Hi Peter, thanks so much for the great review! Was a pleasure working with you throughout and really pleased we managed to meet your expectations. All the best for the future and do take care. KR Kish

5/5

Google

I had a great viewing experience with Samuel who was very polite, friendly and informative. I have found the whole team at Andrews Romford to be incredibly supportive and helpful which is very refreshing from a purchasing perspective. Update: 3months on Finally completed and I still can’t fault the helpful friendly service from Kish, Samuel and the team at Andrews Romford everything went smoothly and I would recommend them to people in the future.

James · 26 October 2022

Agent replied · 25 October 2024

Hi James, thank you for leaving us such a great review. KR Kish

5/5

Google

Tierney and Hannah were quick and responsive in supporting to view and sign for the property!

Melanie · 19 September 2025

Agent replied · 22 September 2025

Thank you, Melanie! We're thrilled to hear that Tierney and Hannah provided you with quick and responsive service. Your feedback is greatly appreciated, and we're delighted to have helped you with your property needs. If you need further assistance, feel free to reach out!

5/5

Trustpilot

Highly recommended.

Sameer, Kinga and Mikesh were fantastic at finding the right tenants for my property. They provided a professional and high quality service, and I am very happy with the results. Communication was great throughout the process. They were friendly and efficient, with good advice; which made the process much easier. I would highly recommend them. Thank you Sameer, Kinga and Mikesh!

Nicola · 15 November 2023

Agent replied · 22 November 2024

Hi Nicola, thank you for the review. Fantastic to see that the team have been on hand to find you a tenant, keeping you updated through each step of the way. We believe in building strong relationships with open and honest communication, it certainly looks like we've achieved that in your experience too. Thanks, Rhys

5/5

Google

Hannah was amazing to work with! She really listened to me and helped us move in as quickly ss possible with no hassle. She was super responsive and always available to answer my questions. The whole process was smooth and stress-free, thanks to her expertise and dedication. I highly recommend Hannah to anyone looking for a great estate agent!

Axxx · 21 May 2025

5/5

Google

We have had a working relationship with Andrews in Romford, Essex for well over a decade. Firstly, in letting out our flat and, in recent months, for the sale of the same property. In both topics, Andrews have always been extremely professional, efficient, diligent, knowledgeable and communicative whilst offering great value on the financial fees side. We would not hesitate in recommending Nathan and his team for all aspects of the property sector. They are (and always have been) top drawer!PositiveResponsiveness, Quality, Professionalism, Value

Lorna · 10 January 2022

Agent replied · 9 January 2025

Good afternoon Lorna & John, its been a long pleasant business relationship that we are very pleased to hear that you've enjoyed. So have we! All the best in the future. Thank you for being with Andrews for well over a decade! KR Nathan Hancox

5/5

Trustpilot

Great customer service

Conor has been great to work with, he’s been professional and efficient in dealing with our purchase. He has kept me updated on the purchase of our property, whilst managing complex situations with the buyer. Very good customer service. Thanks, Conor.

Shane · 15 November 2024

Agent replied · 22 November 2024

Thank you, Shane! We're thrilled to hear about your positive experience with Conor. Your feedback is greatly appreciated. Best wishes , Lisa

5/5

Trustpilot

Had a really positive experience…

Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.

Joe · 21 August 2026

Agent replied · 22 September 2026

Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.

5/5

Trustpilot

LOUISE GONELLA is part of the team…

LOUISE GONELLA is part of the team managing my property. Andrews have managed the property for over 15 years. Though out and especially Louise they have listened, communicated and acted to maintain the property in an excellent manner with skilled contractors.

Ian · 12 November 2024

Agent replied · 22 November 2024

Thank you, Ian! We're thrilled to hear about your positive experience with Louise and our team. Your satisfaction with our property management means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Andrews excellent rental property service

First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.

Bushra · 23 July 2024

Agent replied · 22 November 2024

Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys

5/5

Google

We have recently sold our house in Romford and from the first contact with Nathan and his team at Andrews Romford, we were impressed with their professionalism, expertise and friendliness. An agent called Kish was our point of contact, he was always easy to contact if we had any concerns/questions regarding the conveyancing, and he was always pro-active and prompt in his responses. Communication regarding updates in the process were excellent. Selling your home can be very stressful but the team at Andrews Romford and especially Kish, with his knowledge and expertise, made the conveyancing an easier process for us and we cannot thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 12 December 2021

Agent replied · 11 December 2024

Good afternoon Jo, Firstly we wish you well with your new venture! Thank you so much for your lovely review, we are pleased that we have been able to assist you.

5/5

Trustpilot

Great experience as purchasers

We bought a property listed with this agent. Whilst has taken a long time to complete the sale, this is not the fault of Andrews, and Emma and her team have been great at keeping in touch with us, and have been very proactive in keeping things moving.

Laura · 18 July 2024

Agent replied · 22 November 2024

Hi Laura, thank you for the five star review. Fantastic to see that Emma and the team kept everything going for you throughout the transaction. Thanks again, Rhys

5/5

Trustpilot

amazing

this is the first time getting a property with my partner and Andrews have made it so easy, a massive thank you to Shamiya Simpson for answering my questions no matter how daft the were. Would defiantly recommend Andrews estate agents.

Thea · 7 November 2024

Agent replied · 22 November 2024

Thank you, Thea! We're thrilled to hear about your positive experience. Shamiya will be delighted to know she could help. Enjoy your new home! Best wishes, Jake

5/5

Google

Kamilija has been fantastic in helping to sell my flat. The sale has been full of ups and downs that have been out of their control, but she has been fantastic in keeping me in the loop and going the extra mile for me and my family. It's very much appreciated and I couldn't recommend her and by association Andrews enough!

Liam · 26 October 2023

Agent replied · 25 October 2024

Hi Liam, thanks so much for taking the time to leave Kamilija such a lovely review. She has certainly worked hard on your file! KR Kish

5/5

Google

I recently sold a house through Andrews, and I cannot thank Kish and the team enough for all the help and support I received at every stage. Even when the first sale fell through (through nobody’s fault I hasten to add!) a new buyer was found within a matter of days. Kish, Samuel and Jill, you are a credit to the estate agent industry, thank you for your outstanding service and professionalism. 🙏🏼

Jane · 26 October 2022

Agent replied · 25 October 2024

Hi Jane, thanks so much for taking the time to leave us a review. Really pleased the team met your expectations. Thanks for being such a great client and we hope to work with you again in the future :) KR Kish

5/5

Google

We had a great experience with Andrews Romford when buying our house. Kish and the team were very professional. They were very honest and open, easy to get in contact with and always gave us so much confidence throughout the whole process. After dealing with so many other estate agents they really were a breath of fresh air! Big thank you to Kish and the Team. We will highly recommend them.PositiveResponsiveness, Quality, Professionalism

Najma · 26 October 2022

Agent replied · 25 October 2024

Hi Najma, thanks for sharing your experience with us and leaving such a lovely review. All the best!

5/5

Trustpilot

Great service!

Each time I had issues with the property I rent, Andrews has shown great responsiveness and availability.Recently had to report some plumbing problems but communication with property manager Louis Gonella has been good and the support required was promptly offered!

Deborah · 20 November 2024

Agent replied · 22 November 2024

Hi Deborah, thank you for your kind words! We're delighted to hear that Louis and our team have been responsive and helpful with your plumbing issues. We appreciate your feedback! Best wishes, Jake

5/5

Trustpilot

Excellent experience

Excellent experience from start to finish. Isaac was knowledgeable and professional and knew exactly what needed to be done to get our house sold, for the right price. Honest and trustworthy, we had an offer in just 6 days and completed in a little over 6 weeks (using Andrews recommended solicitors) Would highly recommend.

Felicity · 22 March 2024

Agent replied · 22 November 2024

Hi Felicity, thank you for taking the time to leave us a review. Fantastic to see that Isaac was able to help you each step of the way through your sale and it's amazing to see everything went through in such a short space of time. Thanks again, Rhys

5/5

Google

Shakira Alsultan Such a sweet beautiful girl who is not only beautiful but has a beautiful personality and was so helpful friendly and polite. She helped me and explained everything to me in the best way possible and I couldn’t be more …

CR7 · 16 March 2026

Agent replied · 16 April 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your satisfaction is our priority, and we're glad she could assist you so well. We look forward to helping your family and friends in the future! Best wishes , Lisa

5/5

Trustpilot

The service with Andrews was amazing

The service with Andrews was amazing, Nicole was so attentive and made sure I had everything I needed. It has never been so easy to rent with a company and have everything sorted out in a week was incredible! I couldn’t be happier

Martha · 30 September 2024

Agent replied · 22 November 2024

Thank you, Martha! We're thrilled to hear about your positive experience with Nicole and our team. Your satisfaction is our priority, and we're glad we could make the process smooth and efficient for you. Enjoy your new home!

5/5

Trustpilot

Raluca on the lettings/building…

Raluca on the lettings/building management team is always so responsive, kind and most importantly gets everything done promptly! As a landlord myself as well as tenant here in the UK I understand how demanding the role can be. Raluca is a great asset to Andrews!

Matt · 28 August 2024

Agent replied · 22 November 2024

Thank you, Matt! We're thrilled to hear about your positive experience with Raluca. She truly is an asset to our team, and your kind words mean a lot to us.

5/5

Google

I've rented my house using Andrews and also sold my house with Andrews. Nathan is so knowledgeable and always gave me honest opinions on any decisions I made when it came to letting my property, I cannot speak highly enough of him personally. 8 years he letted my property for. When I was made aware Andrews also dealt with sales I new straight away who I would use to help sell my house. I was introduced to Kish who comes from a wealth of sales experience, working in tandem with Nathan and the rest of the team, every phone call, email response, viewing, was brilliant. If your reading this review and can't decide which estate agents to use in Romford please trust me when I say 'these guys are first class' choose Andrews!PositiveResponsiveness, Quality, Professionalism, Value

Samora · 26 October 2021

Agent replied · 25 October 2024

Good afternoon Samora, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with both letting and selling your property.

5/5

Google

We chose Andrews to market our property as they appeared to have good success in selling properties in the Romford area. We were also impressed with their straightforward approach without all the sales hype you can get from some estate agents. Our transaction didn't go as smoothly as we had hoped, however our main contact, Nathan Hancox went above and beyond to prevent the process from breaking down and ultimately result in a successful completion. A big thank you to all the staff at Andrews for their professional service. We would happily recommend Andrews to friends and family.PositiveProfessionalism

Phil · 26 October 2021

Agent replied · 25 October 2024

Good afternoon Phil, thank you for your time providing us with your feedback, we really appreciate it and glad to hear you was happy with our service. We wish you well in your new home.

5/5

Trustpilot

Andrews is a very professional agency…

Andrews is a very professional agency who are very responsive and assist when required. It is a pleasure dealing with actual people who understand and genuinely willing to assist as opposed to an automated telephone service. A special thanks to Greg who is very helpful and friendly.

Lou · 23 July 2024

Agent replied · 22 November 2024

Hi Lou, thank you for the five star review. Fantastic to see that Greg was helpful to you in your dealings with us. Thanks, Rhys

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