Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,481 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,481 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,169

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

Really happy with the service offered by Andrews, especially Samuel. He explained everything clearly, put us in touch with the right contacts for our conveyancing and lending process and made us feel at ease, especially since we are first-time buyers. He is very dedicated and passionate about his role which was definitely a deciding factor when we chose to purchase through Andrews. Thank you for keeping us informed throughout the transaction Samuel!

Havi · 26 October 2022

Agent replied · 25 October 2024

Good afternoon Haviena, thanks for leaving us 5 star feedback! KR Kish

5/5

Trustpilot

I was surprised when one of the agents…

I was surprised when one of the agents got back to me after I dropped a voice mail, honestly I wasn't that based on my previous experience with property agents. Shamiya was also pleasant, She took her time to give explanations about the property and answer question.

Ibukun · 12 July 2024

Agent replied · 22 November 2024

Hi Ibukun, fantastic to see that you got the level or service and support you needed when looking for your new home. Thanks, Rhys

5/5

Google

We can't speak highly enough of Andrews. Kish and Kamilija were our contacts and they were both excellent throughout, despite difficulties with other parties which didn't make things easy for them. They really went the extra mile, they were professional and it was clear that they cared. We have already recommended them to others.

Luke · 28 February 2024

Agent replied · 25 October 2024

Hi Luke, thank you for taking the time to write us a five star review. Glad to see Kish and Kamilija have been excellent throughout and made what can be a stressful process, a little more easier and fantastic to hear they went the extra mile. Thank you for the recommendations too and all the best, Laura.

5/5

Trustpilot

Absolutely amazing and very…

Absolutely amazing and very professional.I mainly dealt with Issac and Rana, although everyone in the office is very welcoming and chatty.Great customer service skills too.Updated constantly! It’s was such a smooth experience Thank you guys so much!

Debbie · 12 December 2024

Agent replied · 22 December 2024

Thank you, Debbie! We're thrilled to hear about your smooth experience with Issac, Rana, and our team. Your kind words mean a lot to us. We look forward to helping you again! Best wishes, Jake

5/5

Trustpilot

I have been with Andrews letting agency…

I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.

Maureen · 6 May 2026

Agent replied · 25 May 2026

Dear Maureen, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa

4/5

Trustpilot

We bought a house in Stoke Gifford with…

We bought a house in Stoke Gifford with the help of Nick and Bethany and the experience was good.

Jaya · 26 August 2026

Agent replied · 22 September 2026

Dear Jaya , , thank you for your positive feedback! We're delighted to hear that Nick and Bethany made your home-buying experience in Stoke Gifford enjoyable. Your satisfaction is important to us, and we appreciate your 4-star rating. Best wishes in your new home , Lisa

5/5

Trustpilot

Honest,professional,efficient at all times

Excellent communication, honest and professional advice right from the beginning, very approachable at every level and they did exactly what they said based on knowledge and experience from the outset. They were able to arrange additional services such as house clearance, also of a very high standard. Emma Mussert was instrumental in ensuring communication and follow-through. I highly recommend Andrews.

The · 20 September 2023

Agent replied · 22 November 2024

What a great read! We are so pleased you had a great experience with our Bath office and that we were able to assist through every step of your journey, providing honest updates along the way. We know Emma takes extreme pride in her work and getting the best for all our customer, she will be over the moon with your fantastic review of her efforts. Thank you, Rhys.

5/5

Trustpilot

Hands on style

Tanya was very straightforward to deal with. She was a lot more hands on than most estate agents we have dealt with. She worked hard to keep things on track, keeping in regular contact with us and the two firms of solicitors. We are grateful to her for all her hard work.

Martin · 13 March 2024

Agent replied · 22 November 2024

Hi Martin, thank you for the five star review. We know Tanya will really appreciate seeing your feedback and we are so pleased her hard work to push everything along has been recognised. Thanks again, Rhys

5/5

Trustpilot

I have been very impressed by Samantha…

I have been very impressed by Samantha and her colleagues at Andrews during the process of re letting my rental apartment. Finding suitable tenants was more problematic- for external reasons - than any of us expected. Sam was consistently professional as well as being very friendly and caring to all involved in the process.

Jan · 30 January 2024

Agent replied · 22 November 2024

Hi Jan, we know Sam will really appreciate seeing your fantastic feedback. Brilliant to see that even in tricky circumstances the team were able to provide you with a professional service and find you some suitable tenants. Thanks, Rhys.

5/5

Trustpilot

Stephen is always informative

Stephen is always informative, helpful and cordial in the two property views I've conducted with him. As a local he has in depth knowledge of the area which is invaluable. It's a pleasure to be greeted by him and shown around the property.

Emily · 22 August 2024

Agent replied · 22 November 2024

Thank you, Emily. Your feedback about your property viewing experience with Stephen is really appreciated.

5/5

Trustpilot

New landlord

Harpinder, Issy and Victoria have all been very helpful and supportive with my first experience of being a landlord. They have been on hand to answer any questions and found my first tenants very quickly

Helen · 27 April 2026

Agent replied · 25 May 2026

Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Harpinder, Issy, and Victoria made your first landlord experience smooth and successful. We look forward to continuing to support you in the future. Best wishes , Lisa

5/5

Trustpilot

First impressions are lasting!

Throughout my quest looking for a home, I have never felt so at home, welcomed and reassured.This has been a frustrating and draining experience for me but I am optmistic that with Andrews by my side, I will be successful.The team was warm and welcoming but a special lady put me at ease. Thank you Shanon!

Kathy-Ann · 5 December 2023

Agent replied · 22 November 2024

Hi Kathy-Ann, what a fantastic review, we know that house hunting can be a stressful time with lots of twists and turns, however it's brilliant to see that Shannon and the team have been on hand to help you through every step of the way.Thanks, Rhys

5/5

Trustpilot

I spoke with Molly and I was given…

I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.

Matthew · 9 May 2026

Agent replied · 25 May 2026

Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.

5/5

Trustpilot

Best letting agent and property managers we’ve worked with

We have been renting for a very long time and Andrews have been by far the best move in experience. The property had a lot of issues and they covered everything with great communication and nothing ignored. Jasmine and Louisa were both a great help. Very happy!

Sam · 5 June 2024

Agent replied · 22 November 2024

Hi Sam, we appreciate you sharing your experience with us and it's great to see it has been such a positive one. Thanks again, Rhys

5/5

Trustpilot

Highly recommend!!! Zy was a star.

Zyad was so helpful and went above and beyond to help us through the entire viewing process up until the end. Although we ended up with another property, we enjoyed our experience with Andrews and especially Zy! 1000stars.

Aisha · 28 October 2024

Agent replied · 22 November 2024

Thank you, Aisha! We're thrilled to hear Zyad provided such excellent service. We appreciate your kind words and hope you enjoy your new home! Best wishes, Jake

5/5

Trustpilot

Tanya was brilliant

Tanya was brilliant! Getting 9 viewings in just 3 week and a sale in under a month!Even when we had to pull out of the house we were buying she was still supporting and kept the whole chain on board. Highly recommended

John · 24 August 2024

Agent replied · 22 November 2024

Thank you, John! We're thrilled to hear about your positive experience with Tanya. Your recommendation means a lot to us.

5/5

Trustpilot

Brian Barnsby​​​​ was brilliant with…

Brian Barnsby​​​​ was brilliant with guidance of the sale of my property. He check in with me step by step to see how things were going I would recommend Brian anytime thanks a million Brian you deserve more than 5 stars

Kimie · 9 September 2024

Agent replied · 22 November 2024

Thank you, Kimie! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us.

5/5

Google

Very professional and polite people! It has been a pleasure doing business with them! Kamilija was grate from day 1, always smiling and helpful. She has responded to all my enquiries in a quick and professional manner always giving 110%, you could really tell she enjoys her job. I would recommend them to anyone!

Sergiu · 30 December 2023

Agent replied · 25 October 2024

Hi Sergiu, thank you for writing a five star review. It is great to hear Kamilija has been great from day 1 and always kept a smile on her face and even gave 110%! I am sure Kamilija will have a smile on her face after she sees this review. Thank you for the recommendation too and all the best, Laura.

5/5

Trustpilot

Friendly and Bubbly Staff

Issy was extremely friendly and very helpful. Really made the whole viewing experience feel so easy and less of an interrogation. Both Issy and Molly have been great with their communication during the process.Many thanks Dale and Thea

Dmonic · 17 October 2024

Agent replied · 22 November 2024

Thank you, Dale and Thea. It's great to hear that you found Issy and Molly really friendly and helpful.

5/5

Trustpilot

Jasmine Gyde

Jasmine Gyde is wonderful. She was allocated to my property earlier last year and despite having to navigate through some challenges, she always works to deliver. A very friendly, sweet and selfless individual who will go above and beyond. Jasmine is an asset to Andrews. 💯

Ishaq · 31 May 2024

Agent replied · 22 November 2024

Hi Ishaq, thank you for sharing your experience, we know that Jasmine will really appreciate seeing your kind feedback. Brilliant to see she was of such help to you when you needed her! Thanks again, Rhys

5/5

Google

Honestly can’t thank Andrews Romford enough for getting our sale over the line, they were able to achieve what FIVE other agents couldn’t do. So professional and very personal every step of the way. Thank you Kish for making it happen!

Ross · 26 August 2024

Agent replied · 25 October 2024

Thank you, Ross. We're happy to have finally got your sale over the line! Kish and the team really appreciate your kind words. Best wishes.

5/5

Trustpilot

Helpful staff and quick to respond

Shamiya was lovely, very friendly and helpful and very quick to respond to any emails or phone calls when I needed her. She helped me secure a rental within a couple of days after months of searching and disappointment.

Jake · 26 September 2024

Agent replied · 22 November 2024

Thank you, Jake. It's great to hear Shamiya provided such excellent service and helped you secure a rental quickly. We hope you enjoy your new home.

5/5

Trustpilot

Excellent valuation advice

We recently had a valuation visit from Catherine Turner of the Bear Flat office. Catherine was extremely knowledgeable and personable and gave us excellent advice. This has given us just the information we need at this stage of our potential sale.

Stephen · 21 August 2024

Agent replied · 22 November 2024

Thank you, Stephen. We're very happy to hear that Catherine provided you with valuable advice and a positive experience. Please get in touch again when you decide to sell.

5/5

Google

Both the agents and the staff at Andrews Romford has been extremely professional - they've promptly let me know about new properties coming onto the market (or, sometimes, even before they hit the market!); they've cared about me and listened to my needs and opinions, and even if I wasn't interested in any of the properties I saw with them, they were always kind and attentive. 5/5 recommend!

Mattia · 26 October 2022

Agent replied · 25 October 2024

Hi Mattia thanks for giving us a 5 star review! We’re so pleased that we’ve been helpful to your search and we hope you managed to find the right one in the end. If any issues arise and you need some friendly advice, you know where to find us. KR Kish

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