Andrews Romford reviews in Havering

★★★★★ 5/5

Trustpilot

Excellent service from Bear Flat

I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).

Jo · 23 March 2024

★★★★★ 5/5

Trustpilot

An honest 1st class experience

A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.

Lietta · 22 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend Greg at Andrews!

Andrews Lettings are a very easy and very friendly letting agency. My tenancy is coming to an end and Greg sent me an email to let me know we also spoke on the phone as it was much easier to renew my tenancy. Greg was so friendly, polite end very fast and efficient in getting everything sent over to me my tenancy was renewed today as I am writing this positive review. We only spoke yesterday so a very quick response time. I highly recommend Andrew’s letting agency and I highly recommend Greg for his quick response in dealing with important things.

Sam · 19 March 2024

★★★★★ 5/5

Trustpilot

Professional, helpful and personable.

Harpinder showed me around for the initial viewing of a newly rented property, and she was very helpful throughout the whole process. Harpinder made the whole process very smooth, replying to emails and phone calls and answering any questions I had.

Trina · 16 September 2025

★★★★★ 5/5

Trustpilot

Extremely good service from Andrews

I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.

Chris · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional service

Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.

Natasha · 29 July 2024

★★★★★ 5/5

Google

My partner has been looking for a property with Andrews and they have been great. I was late to a viewing and Eve stayed longer so I could view the property. Eve, Paul, and Nathan have kept myself and my partner updated all the way and always let us know when new properties came up. My partner is now going through referencing for a property and it’s all thanks to Eve and the team. Best estate agents we have ever dealt with. Would highly recommend them they never let you down

Keegan · 28 February 2024

★★★★★ 5/5

Trustpilot

An estate agency that cares

As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.

Kate · 9 October 2024

★★★★★ 5/5

Google

Kamilija and Kish helped me through the complicated process of selling and involved me at every stage, explaining and going beyond expectations in making sure I was fully aware of the process from start to finish. The whole team in this office were always welcoming and nothing was too much trouble. Definitely suggest this estate agent as the place to go for a stress free experience.

Becksyno7 · 26 March 2026

★★★★★ 3/5

Trustpilot

Emotionally draining experience

We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.

Ana · 9 February 2024

★★★★★ 5/5

Trustpilot

Raluca has been the best property…

Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!

HEART · 30 August 2024

★★★★★ 5/5

Trustpilot

Andrews every time! I have rented out a property for many…

I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.

F · 16 October 2025

★★★★★ 5/5

Google

Such a lovely and easy experience I had with this agency. Shakira Alsultan made it extremely easy and less stressful when moving in. Always kept me updated and maintained excellent communication. Thank you👍🏾 …

Aaron · 1 November 2025

★★★★★ 5/5

Google

I can only thank Paul and the whole team at Andrews Romford for their patience and commitment securing this tenancy for me. I delayed the entire process as a result of lack of essential and mandatory documentation and paper work but they were so patient through the delay. I know without doubt that I was able to secure this property because of the understanding and compassion of the team that handled my tenancy process. Thank you Paul, thank you Nathan, thanks to the entire team at Andrews Property Group Romford. I am grateful!

Verra · 29 January 2024

★★★★★ 1/5

Trustpilot

Property manager is not supportive and administrative support is not adequate

I was informed that the arrears are outstanding on my account and I must pay the invoice within 7 days. Otherwise, a fee of £75 plus vat will be added to my service charge account . My question is why there is no prior notification (either letter or email) of this invoice amount and details. I was so shocked to receive this warning letter all of a sudden. Moreover, they removed my Utilities Account in the Myblockman website and I am unable to check any outstanding amounts in my account by myself. It is a shame.

Sandra · 19 November 2025

★★★★★ 5/5

Trustpilot

I met with Nicole Meikle at a property…

I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊

Chris · 23 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Property Manager Louise

Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.

Maria · 11 October 2024

★★★★★ 5/5

Trustpilot

I find Andrews to be very thorough with…

I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.

Danielle · 22 October 2024

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

Trustpilot

Excellent and friendly service

I would like to thank Giles Lowbridge for the continuous great service he provides. He is very friendly and knowledgeable, with a professional approach. He is a great asset to the company. Thank you.

Karen · 16 October 2025

★★★★★ 5/5

Google

Kish was amazing throughout the entire process. Unfortunately, the vendor and I couldn’t agree on terms at the final stage.. Kish did everything he could to keep things moving forward. His professionalism was second to none. I genuinely cannot fault his dedication. He kept everyone in the loop at all times and even chased the conveyancers for updates. I would highly recommend Kish to anyone involved in the buying or selling process. He truly goes above and beyond.

Abu · 10 June 2025

★★★★★ 5/5

Google

Fantastic team, special thanks to Nathan and Eve who have been flexible and supportive in helping us find a flat. Since we've been renting, Andrews Romford's Property Manager Sharon has been really fantastic. Quick to respond, communicative and understanding - she's helped us with a number of teething issues and has ensured weve not been stressed while renting. Thanks Sharon! Would recommend.

Edmund · 11 November 2024

★★★★★ 5/5

Google

Professional and caring service is provided by all at Andrews Romford. They took care of every aspect of the sale and even supported with contacts for repairs. I would highly recommend Kish, his patience and kindness was invaluable.

Lisa · 1 September 2025