Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,487 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,487 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,175

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional and patient

Jennifer Jones of Andrewsonline did a great job taking me through the Property Information Questionnaire, in preparation for putting our house on the market. She was wonderfully patient as I struggled to make sense of it all and explained very clearly how the whole process would work.Simon Steer

Simon · 27 March 2024

Agent replied · 22 November 2024

Hi Simon, thank you for the five star review. Amazing to see that Jennifer was able to assist you with some of the paperwork required which we know can be complicated at times, it's so pleasing to know that Jennifer took the time to explain everything in detail for you, thanks, Rhys

5/5

Trustpilot

Louise G property manager

Louise G. my property manager at Andrews was amazing in looking after my needs. She helped above and beyond what was expected. Andrews is lucky to have someone like her dealing with landlords and tenants alike with a professional ethic.Jeeshan Patwari

Jeeshan · 1 August 2024

Agent replied · 22 November 2024

Thank you, Jeeshan. We're thrilled to hear about your positive experience with Louise. We'll share your kind words with her..

5/5

Google

Hi there. I would just like to say how impressed I was today with the service by Ranjan Khilosia from Andrew’s. She went above and beyond to assist me with a situation I have with my rental property in Romford. Regards Laurence Davis

Laurence · 27 June 2024

Agent replied · 25 October 2024

Hi Laurence, thank you for the five star review. Amazing to see Ranjan went above and beyond to assist you and I am so glad she was able to help. Thanks for sharing and all the best, Laura.

5/5

Trustpilot

Sarah Robinson was great and very…

Sarah Robinson was great and very helpful!

Samuel · 12 October 2023

Agent replied · 22 November 2024

Hi Samuel, thank you for leaving a five star review and I am so glad to see Sarah has been so helpful to yourself! Thanks again, Laura.

5/5

Trustpilot

Great Help

Was working with Maria who helped my girlfriend and I start renting our first property together. Great Service from everyone else at Andrew’s that I met along the way, fast turnaround and good communication were the main key points working with Andrews

Tommy · 9 July 2024

Agent replied · 22 November 2024

Hi Tommy, thanks for the five star review. Amazing to see that you've had such great service from Maria. Thanks for sharing your experience, Rhys.

5/5

Trustpilot

Our 1st property

My partner and I have finally decided to move in together and we found the experience with Andrew’s extremely positive and helpful.We found our perfect place on our first viewing, They are definitely a great company to find your forever home with.

Mr · 8 July 2024

Agent replied · 22 November 2024

Hi Philip, thanks for taking the time to leave us a review. Amazing to see you've had such a good experience with us. Wishing you all the best in your new home! Thanks, Rhys

5/5

Trustpilot

Justine has been exceptionally…

Justine has been exceptionally fantastic from valuation and the professionalism with selling my father's property. Keeping us constantly in the loop with regular contact. Highly recommend Andrews to anyone needing to sell their property. All the staff who have dealt with our sale have been fantastic.

Sally · 25 March 2023

5/5

Trustpilot

Highly recommend this very professional organisation.

A very reliable, professional and trustworthy company. During the gruelling process of a very complicated sale (due to our having to coordinate a lease extension in tandem) Drew became a major driving force in keeping all parties informed and the process on track. I would have no hesitation in using Andrews in the future. Highly recommended.

Dawn · 13 September 2023

Agent replied · 22 November 2024

Hi Dawn, thank you for the five star review, fantastic to see the team in Streatham, in particular Drew was on hand to help you through what can be a stressful time, especially when a lease extension is involved. Really pleased Drew and the team saw it through for you, thank you for the recommendation. Rhys

5/5

Trustpilot

I had a good experience during the renting process

I had a good experience during the renting process, mainly I was grateful to be assisted by Zyad Chafi, a very committed professional who provided clear guidance and was extremely helpful during this process.

Karla · 13 November 2024

Agent replied · 22 November 2024

Thank you, Karla! We're thrilled to hear about your positive experience and that Zyad provided such excellent assistance. We appreciate your feedback! Best wishes, Jake

5/5

Trustpilot

Monika

I have been using Andrews Property Group for many years. I have always found them to be professional, personable and very responsive to my needs. They are a pleasure to deal with and would highly recommend them.

Richard · 27 September 2024

Agent replied · 22 November 2024

Thank you, Richard. We're delighted to hear about your positive experiences over the years. Your recommendation means a lot to us.

5/5

Google

Had a great experience with Tierney Bone when getting a flat, she was super friendly and really helpful throughout the entire process, and answered every question I had, so a massive thank you!

Georgia · 27 November 2024

Agent replied · 11 December 2024

Thank you, Georgia! We're thrilled to hear about your positive experience with Tierney. Your kind words mean a lot to us. Enjoy your new flat! Best wishes, Jake

5/5

Trustpilot

Great and friendly team

We are renting with Andrews from more then two years and we had a lot of support during this period from Melanie from property management and also Shannon from the letting team helped us to find another property when our landlord sold the house. Gread and friendly team

Anita · 9 March 2024

Agent replied · 22 November 2024

Hi Anita, thank you for sharing your experience. Brilliant to see that Andrews, in particular Mel & Shannon have been on hand to assist you whenever required over the years. Thanks again, Rhys

5/5

Trustpilot

5star it’s very good and happy

Jeevajanith · 15 October 2025

Agent replied · 22 October 2025

Thank you for your 5-star review!

5/5

Google

I can not fault the manager Kish at Andrews Romford he is the best a estate agent I have ever met He’s so helpful and always does what he can to help you I would recommend everyone to use Kish Brilliant chap

Paul · 27 June 2024

Agent replied · 25 October 2024

Hi Paul, thanks for sharing your experience with us, great to see the team in Romford haveprovided such a good experience to you. Thanks again, Rhys

5/5

Trustpilot

Great service

Keli Viana has been fantastic and been so helpful throughout the process of selling my flat. She has kept me informed all through the process so far and found me a buyer in the best situation of having no chain. Really pleased with the service.

Caroline · 28 March 2023

5/5

Trustpilot

Lovely experience so far

Shannon Bird is such a lovely woman. She answered all my questions and showed a genuine interest in me and my son. She seemed honestly pleased when I got accepted for the property. Would highly recommend Andrews so far. Thanks Shannon

Cristie · 21 July 2023

5/5

Trustpilot

Great experience

Justine and Molly were a great help in finding our new home. Great communication throughout, Justine was happy to to arrange a second viewing without the chaos of the kids with us too which really gave us a chance to take it all in.Great experience overall

Nicky · 17 February 2023

5/5

Trustpilot

Tracy has a professional manner how she…

Tracy has a professional manner how she deals with our requirements and certainly recommend using her in the near future and anyone that is looking to let a property.Tracy will be your go to person for all your needs.Thank you for your caring nature.Highly recommend

Mr · 22 April 2024

Agent replied · 22 November 2024

Hi Kenneth, thank you for the five star review. Brilliant to see Tracy has been able to help you with everything you've needed, we know she will really appreciate the recommendation. Thanks, Rhys

5/5

Trustpilot

I would highly recommend Andrews estate…

I would highly recommend Andrews estate agents.Ashley who came to value the property was extremely professional and very friendly. He valued the property fairly and it sold within a week. The staff at the westbury on Trym branch were all very helpful.Thank you for a great service.

Charlie · 12 March 2024

Agent replied · 22 November 2024

Hi Charlie, thank you for the recommendation. We know that Ashley and the team will really appreciate your feedback and taking the time to leave us a review. Brilliant to see you received a great service, thanks, Rhys

5/5

Trustpilot

Nancy Henley

It was pleasure meeting Nancy Henley at our viewing on Saturday. Nancy showed us around the property and answered all our questions that we had and even gave us some ideas to think about with regards to the property. Nancy was friendly and very approachable. Many thanks Nancy for your time.Sam & Dan

Sam · 9 May 2022

5/5

Trustpilot

Very Good Experience

I have had a few agents not want to help me at all, Issy from Andrews was very lovely to work with, and she was very professional and helpful when looking at flats!

Colleen · 8 November 2024

Agent replied · 22 November 2024

Thank you, Colleen! We're thrilled to hear that Issy provided you with such a positive experience. We appreciate your kind words and look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Helpful and friendly team

Help is so willingly given by every member of the letting team. Super efficient and things done in a speedy manner particularly by Louisa Davison​​​​ who has been very knowledgeable, fast polite and super friendly.

Samir · 8 December 2023

1/5

Trustpilot

Wasting my time …

I just turned up to my booked viewing to find no one here. I called Shannon on the mobile provided and sure enough she had no idea of my booking. I won’t be rescheduling.

Natasha · 21 October 2024

Agent replied · 22 November 2024

Thank you for your feedback Natasha. I’m very sorry to hear that someone wasn’t there when you turned up for the viewing. I understand Shannon has been in contact with you now.

5/5

Google

excellent sales department. Polite and well informed staff as well as being thorough and efficient with great communication. kept me well informed at every stage of the sale right from advertising the house to viewings and through all the legal stages. good value for money. highly recommend.

Anna · 28 February 2024

Agent replied · 25 October 2024

Hi Anna, we appreciate the kind words and you taking the time to share your feedback with us. We know moving home can we stressful so it's great to see the team at Andrews Romford made the move easier for you. Thanks, Rhys

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Awards

Industry awards

Andrews Havering won ESTAS awards in two years, most recently 2022.

ESTAS winner in two years: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Bronze ESTAS 2022 winners

    • BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
  • 2020 1 Silver ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Andrews Romford

Has Andrews Romford won any awards?

Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.

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