Trusted Agent profile · Havering
★★★★★
2,487 reviews across 2 platforms
20 North Street, Romford, RM1 1BH, Havering, RM1 1BH
Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,487 reviews on two platforms, including 312 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.
Andrews Havering won ESTAS awards in two years, most recently 2022.
ESTAS winner in two years: 2022, 2020.
2022 1 Bronze ESTAS 2022 winners
2020 1 Silver ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Havering office, from every platform, shown as written. First names only.
4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
5/5
TrustpilotI have bought recently property with…
I have bought recently property with Andrew's at Southfield branch and Islandria Justimo was very proffesional, returns calls all the time, Whenever you have questions regarding sales allways on the top of everything, she has helped a lot to complete the deal as quick as and as smooth as possible. Definitely pleasure to work with Islandria .
4/5
TrustpilotGreat viewing with Harpindar at…
Great viewing with Harpindar at Andrew’s Bristol , very kind and professional
Hi Esra, thank you for your kind words and feedback! We're thrilled to hear about your positive experience with Harpindar at our Bristol location. Your satisfaction is important to us, and we look forward to serving you again. Best wishes , Lisa
5/5
TrustpilotHayley Tennet
Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.
Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys
5/5
TrustpilotNicole was a great help
Nicole was a great help, lovely to work with
Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys
5/5
TrustpilotLamont was polite & professional
Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.
1/5
TrustpilotThe rental side of there business is…
The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.
I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive
5/5
TrustpilotAndrews Property is a good property…
Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!
5/5
TrustpilotLouise took the initiative in the…
Louise took the initiative in the tenancy renewal and managed to negotiate a fair and reasonable but not insignificant increase in the rent for our rental property. She also dealt with an urgent maintenance issue promptly and effectively.
Thank you, Mr Dearlove, for your kind words. We're delighted to hear that Louise provided excellent service in both the tenancy renewal and maintenance issue. Best wishes ,Lisa
5/5
GoogleFrom the moment I walked into Andrews, I was taken care of by Kamilija who assisted me and later provided a perfect property viewing experience. Strongly recommend her professionalism and kindness, a great representation of Andrews Property firm and their customer service. A big thank you!
Hi Renata, thank you for the five star review. Brilliant to see that Kamilija provided such a fantastic experience for you. Thanks again for sharing your positive feedback and the recommendation, Rhys
5/5
TrustpilotProfessional, friendly and respectful.
I would highly recommend Andrews to anyone wishing to sell their home. Matt, Isaac and the team have been professional, helpful and respectful of our home from when I first met with them right through the sale process. They are always easy to contact and they kept us updated on the sale process throughout.
5/5
TrustpilotAndrews bath central have gone above…
Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.
Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys
5/5
TrustpilotMy greatest thanks
I would have to give my greatest thanks to Mrs Tracy Burden from Andrews Property who give me close following up and update for such a long journey of the whole buying process. She is proactive, professional and responsible. I will definitely recommend her if anyone is looking to find a right person for buying.
4/5
TrustpilotKatie Maggs was excellent!
Katie Maggs was excellent, especially when my conveyancers were slightly delayed, things didn't seem to be moving or if I had any questions that weren't explained by my conveyancers and assumed I would know specific details as a first time buyer. Katie stayed in touch throughout and was a great support - thanks again!
5/5
TrustpilotPositive experience
Andrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
5/5
TrustpilotSumita at Andrews was instrumental for…
Sumita at Andrews was instrumental for renting our properties. She has indepth knowledge of the property rental market.She is proactive and approachable. She has now moved into sales and is big loss for me.I am sure she will be great in sales too. Wishing her all the best.
Hi Amit, brilliant to see that Sumita has been so helpful in giving you all the information you required. Whilst Sumita has indeed moved across to sales, she remains in our office and has left the lettings team in great shape to continue the excellent service you've received. Thanks, Rhys
5/5
TrustpilotMonika
Monika has been my letting agent for over a year now and is always responsive, knowledgeable and helpful. She finds great contractors to sort out any issues my tenant has with the property and works hard to make everything run smoothly for everyone.
5/5
TrustpilotRana
Rana, the estate agent was polite, courteous and very helpful. She answered any questions we had to the best of her ability and we left the viewing pleased with the service she had provided, Thank you.
Thank you, Gary! We're thrilled to hear that Rana provided excellent service and answered all your questions. Your positive feedback is greatly appreciated. Best wishes, Jake
5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to izzy, molly and Shannon they have all gone above and beyond for me even when things got pretty tricky (nothing to do with andrews) they literally are a dream team! Thank you again so so much ❤️
Hi Amber, thank you for taking the time to write a lovely five star review. I am so glad to hear Izzy, Molly and Shannon went above and beyond for yourself! Your words of "dream team" just shows us why we do what we do, the girls will really appreciate your words. Thanks for sharing and all the best, Laura.
5/5
GoogleCharlie was an absolute pleasure to speak with! He was very kind, helpful and informative. He provided me with accurate advice and gave me his opinion on a few different properties. I wouldn't hesitate to recommend Andrews in Romford!
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Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.
