Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,488 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,488 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,176

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Google

excellent sales department. Polite and well informed staff as well as being thorough and efficient with great communication. kept me well informed at every stage of the sale right from advertising the house to viewings and through all the legal stages. good value for money. highly recommend.

Anna · 28 February 2024

Agent replied · 25 October 2024

Hi Anna, we appreciate the kind words and you taking the time to share your feedback with us. We know moving home can we stressful so it's great to see the team at Andrews Romford made the move easier for you. Thanks, Rhys

5/5

Trustpilot

Gregory Rogerson is proactive, responsive and efficient.

We have worked with a few different letting and management agents over the years. Our recent experience with Andrews and in particular Gregory Rogerson has been extremely positive. Gregory has been proactive, responsive and efficient whilst navigating some tricky problems.

Customer · 22 July 2023

5/5

Trustpilot

I had a viewing for a property today on…

I had a viewing for a property today on 09th of August 2022 , I even ended being late but Agency Agent ( Emily Duveen ) was sooo patient and very helpful and literally took her time to take me around. The Agency is very helpful.I had a good experience

Kevin · 9 August 2022

5/5

Google

Dealing with Kamilija in the Romford branch has been an absolute pleasure, she has been extremely professional and responsive in supporting me obtain multiple valuations against differnt scope options for my house extension. Would recommend.

Milan · 25 September 2024

Agent replied · 25 October 2024

Thank you, Milan. We're delighted to hear about your positive experience with Kamilija. Your recommendation means a lot to us.

5/5

Trustpilot

Highly recommended

Very happy with my experience at Andrews. Natasha and Tracy were responsive and helpful through a difficult sale and purchase and helped us achieve a good sale price with our flat. I would highly recommend Andrews to anyone looking for a Real Estate Agency!

Anne · 16 March 2023

4/5

Trustpilot

Selling my house through Andrews Bear…

Selling my house through Andrews Bear Flat , has been really easy. There was plenty of guidance during the process and help with decisions, based on their greater experience. Rowan is a great communicator and keeps in touch with updates regularly. While it isn’t finished yet, it has been a pleasure so far.

Francesca · 10 March 2022

5/5

Trustpilot

Excellent Customer service from Andrews Property Group

I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.

Stuart · 12 June 2024

Agent replied · 22 November 2024

Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys

5/5

Trustpilot

I have at last secured a dwelling which…completely suits my needs

I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.

Robert · 3 February 2023

5/5

Trustpilot

We were treated by Shoneil who is a…

We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.

Tatiana · 4 April 2023

5/5

Trustpilot

Ongoing great service

Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues

Martin · 21 September 2023

Agent replied · 22 November 2024

Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.

5/5

Trustpilot

Valuation of property

I felt instantly at ease when Nancy from Andrews came to value my property. A kind and genuine person who really listened had time for me. Thank you again.

F · 16 December 2024

Agent replied · 22 December 2024

Thank you for your kind words about Nancy. We're thrilled to hear she made you feel at ease and listened to your needs. Your feedback is greatly appreciated. Best wishes, Jake

5/5

Google

Kamilija and Adam have been amazing every step of the way, with helping me purchase my first property. They have been informative and helpful, as well as making sure everything is clear with what is going on at each stage. They have made the process easy for a first time buyer!

Carl · 26 October 2023

Agent replied · 25 October 2024

Hi Carl, thanks so much for taking the time to leave Kamilija and Adam a review. Really glad to read your comments of how they've been able to assist. We look forward to handing you the keys over soon! KR Kish

5/5

Google

To me Andrew’s property is one of the best letting agency, Their teams are doing so great starting from Eve Fletcher who was so welcoming and smiling always to Nathan for always responding to my queries . Thanks and keep on the good work.

Jane · 29 March 2024

Agent replied · 25 October 2024

Hi Jane, thank you for the five star review. Great to see the team in Romford were on hand to help you whenever required. Thanks again for sharing your experience, Rhys

5/5

Trustpilot

Very happy with shamiya it’s the second…

Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!

Mihaela · 20 August 2024

Agent replied · 22 November 2024

Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.

5/5

Trustpilot

Andrews Raigate team have been amazing…

Andrews Raigate team have been amazing from the start of our search for our own place, Isaac was always very helpful and always we kept a good communication. Thank you we love our new place.Regards,Jackie and Courtney

Courtney · 26 August 2023

5/5

Trustpilot

Buying my first home with Andrews

Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service

Ash · 31 October 2023

Agent replied · 22 November 2024

Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.

5/5

Trustpilot

Very professional company with quality …

Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.

Florina · 24 August 2024

Agent replied · 22 November 2024

Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!

5/5

Trustpilot

Had two fantastic viewings today by…

Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend

Keith · 9 December 2023

Agent replied · 22 November 2024

Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.

5/5

Trustpilot

Very impressed with our Property …

Very impressed with our Property Manager Louise. She is very professional and knowledgeable, always prompt and efficient in responding to our requests. An excellent link between ourselves and the Tenant which means the Tenancy runs smoothly.

Maria · 1 August 2024

Agent replied · 22 November 2024

Thank you, Maria. It's great to hear such positive feedback about your experience with Louise. We'll pass on your kind words to her.

1/5

Trustpilot

Not refunding our money

Me and my husband with kids gave one week rental to Andrews. After taking more than 3 weeks time, they failed our reference check and not refunding our money.

Aishwarya · 20 November 2024

Agent replied · 22 November 2024

I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake

5/5

Trustpilot

Andrew’s have dealt with a property sale

Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.

Paul · 21 June 2024

Agent replied · 22 November 2024

Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.

5/5

Trustpilot

Good communication

I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.

K · 28 March 2023

5/5

Trustpilot

Great attitude and knowledge from all…

Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.

Amy · 22 May 2023

5/5

Trustpilot

Selling my house through Andrews was…

Selling my house through Andrews was such an easy pleasant experience. They were very professional and approachable and kept me in the loop at all times. Amy was very friendly and helpful and I would highly recommend them.

Paula · 15 June 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Andrews Havering won ESTAS awards in two years, most recently 2022.

ESTAS winner in two years: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Bronze ESTAS 2022 winners

    • BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
  • 2020 1 Silver ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Andrews Romford

Has Andrews Romford won any awards?

Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.

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