Trusted Agent profile · Havering

Andrews Romford reviews in Havering

4.8

★★★★★ Excellent

2,487 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,487 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,175

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Trustpilot

V happy with my property mgmt

Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!

TK85 · 8 March 2024

Agent replied · 22 November 2024

Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys

5/5

Trustpilot

The melroy did an excellent job.He were…

The melroy did an excellent job.He were very helpful and professional throughout the process. I appreciate their dedication and expertise in assisting me with finding the perfect home.

Beeni · 20 November 2024

Agent replied · 22 November 2024

Thank you, Beeni! We're thrilled to hear that we provided an excellent service and helped you find the perfect home. Your kind words and appreciation mean a lot to us. Best wishes, Jake

5/5

Trustpilot

Communication is Key

Lisa-Marie provided great guidance, support and communication throughout the buying process. Without this the whole process would've been a great deal more painful. Definitely would recommend to anyone else in the process.

Ian · 16 September 2024

Agent replied · 22 November 2024

Thank you, Ian! We're thrilled to hear Lisa-Marie made your buying process smooth and enjoyable. Your recommendation means a lot to us!

5/5

Trustpilot

Emma from the Bear Flat branch

Emma was very professional and reassuring during our rather lengthy conveyancing process. We were in a rather lengthy chain and Emma made sure we were well informed at every stage. Many thanks Emma! We would highly recommend Andrews. Alice and David.

Alice · 21 February 2023

5/5

Trustpilot

Easy to get hold of, keep you updated!

Very contactable, they keep you up to date on progress, and are generally very easy to deal with. If they say they will find something out for you, they will, and they’ll get back to you asap with an Answer. This goes for all the team, Matt, James, Isaac!

Joe · 4 October 2023

Agent replied · 22 November 2024

Hi Joe, fantastic to read such a positive review for the team in Reigate, we really appreciate you sharing your experience and great to see that the team were able to answer all queries you had throughout your journey.Thanks, Rhys

5/5

Google

Most estate agents leave people wondering what they got for the fees that they have paid. Not so with Andrews Estate Agent. From start to finish, Very professional, efficient, honest and straight talking. They tell you what should be done, tell you when and how it will be done, and deliver. Quick to attend to queries and concerns. High recommended.

Precious · 26 October 2022

Agent replied · 25 October 2024

Good afternoon Precious, thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move. KR Kish

5/5

Trustpilot

Shamiya at the downend hub was very…

Shamiya at the downend hub was very welcoming and friendly. She answered all my questions and was very helpful during the viewing of the property. It was lovely to have a friendly atmosphere.

Ricky · 16 August 2024

Agent replied · 22 November 2024

Thank you, Ricky. We're happy to hear that Shamiya provided a welcoming and friendly experience. Your kind words mean a lot to us.

5/5

Trustpilot

Bex and Charmaine are always a pleasure…

Bex and Charmaine are always a pleasure to work with and go above and beyond to help such a breath of fresh air to know Andrews have these 2 lovely ladies working for them keep up the good work.

Phil · 24 April 2024

Agent replied · 22 November 2024

Hi Phil, thank you for the five star review. Fantastic to see that both Bex & Charmaine were able to help you, going above and beyond expectation. Thanks, Rhys

5/5

Trustpilot

Good support from Nancy Henley

Good support from Nancy Henley. She is very helpful and friendly in supporting clients in property viewing process to help make up their minds. Honest and insightful in providing information.

Ils2000 · 28 September 2024

Agent replied · 22 November 2024

Thank you for your kind words. We're happy to hear that Nancy provided you with excellent support and insightful information.

5/5

Trustpilot

Nancy was a great help

Nancy was a great help, very informative and polite, I did not end up buying as I chose one of my other options, but I would not hesitate to book viewings again with Andrews property group

Ohara · 19 June 2023

5/5

Google

Thank you for helping us to find the property which we liked Especially big thanks for Kamilja she has done very good job and she is very understanding and helpful

Art · 25 September 2024

Agent replied · 25 October 2024

Thanks for your feedback, Art. We're happy to have helped and Kamilija will be delighted to hear your kind words.

5/5

Trustpilot

Sammi review

We just had our viewing with Sammi , He was on time, helpful and very professional. He sent us the application form just before the viewing and they will hopefully move fast further

ALEXANDRU · 5 August 2024

Agent replied · 22 November 2024

Thank you, Alexandru! We're thrilled to hear about your positive experience with Sammi. We appreciate your feedback and look forward to assisting you further.

5/5

Trustpilot

Excellent service

Luke in the leasehold department has provided an excellent service since he became our property manager in July. He always responds promptly when I have something to raise, gets the job done and/or updates on the current status. He delivers what he says he will. Great job.

Lucy · 24 October 2023

Agent replied · 22 November 2024

Hi Lucy, thank you for taking the time to write Luke such a lovely review! I am so glad to hear he provided you with excellent service and is always on hand whenever you need him. Thanks again and all the best, Laura.

5/5

Google

A five star company regarding selling a property staff members are friendly helpful a special thanks to kish a staff member who is a asset to andrews you do need to talk to Andrews if you need sell or rent a property

Ian · 17 June 2025

5/5

Google

Superb service. Could not fault them in the slightest. Professional, friendly and nothing was too much trouble. The team were fantastic and made everything straightforward, communication was easy as always able to contact and they went above and beyond every time. I would highly recommend Them as they restored my faith in estate agents! Definitely would use again. Keep up the excellent work guys.PositiveResponsiveness, Quality, Professionalism

Charly · 26 October 2021

Agent replied · 25 October 2024

Hi Charly, thanks for sharing your experience with us and appreciate you taking time to write the review. KR Nathan H

5/5

Trustpilot

Steven & Matt delt with the sale of my…

Steven & Matt delt with the sale of my house very professionally and efficiently. There were a few anxious moments during the process but they were dealt with and the team kept me updated and reassured all the way

John · 21 February 2023

5/5

Trustpilot

A great help in a difficult sales market.

I was very impressed by Brian Barnsby's proactive and energetic approach in a difficult market for sellers. He had lots of good suggestions for finding reliable buyers and for getting the chain moving. Definitely someone worth working with!

Cathy · 22 April 2024

Agent replied · 22 November 2024

Hi Cathy, thank you for taking the time to leave a five star review, brilliant to see that Brian gave you some great advice and insight into current market conditions. We know he will really appreciate your kind feedback, thanks again, Rhys.

5/5

Trustpilot

Really great and fast service

Really great and fast service, we were searching house for more than 5 months but Andrews Property helped us finding our dream house in just 10 days. Samantha Barrett handled all things excellently and guide us through all steps with politeness.

Umer · 20 February 2024

Agent replied · 22 November 2024

Hi Umer, thank you for taking the time to write us a five star review. Fantastic to hear you received great and fast service from us and we were able to find you your dream home. Great to hear Samantha was able to help. Thanks again and all the best, Laura.

5/5

Google

Jordane & the lettings team have been helpful and friendly and made the finding a tenant process smooth and enjoyable. Thank you would highly recommend

Kevin · 27 November 2024

Agent replied · 11 December 2024

Thank you, Kevin! We're thrilled to hear that Jordane and the lettings team made the process smooth and enjoyable for you. Your recommendation means a lot to us! Best wishes, Jake

5/5

Trustpilot

Attentive and friendly

The whole process (from viewing to offer) was very rushed and quite stressful, but I guess that's standard for city renting. They were however very attentive during the process, especially Amber who mostly dealt with our case - quick to update, answer questions, etc. and very friendly

Matt · 19 March 2022

5/5

Trustpilot

Efficient and helpful service from the Bear Flat office

We’ve just bought a house through the Andrews Bear Flat office, and found the experience easy and mercifully uneventful. In particular we found Sophia and Emma both always responsive and helpful.

Mark · 23 August 2024

Agent replied · 22 November 2024

Thank you, Mark. We're delighted to hear that Sophia and Emma made your home-buying experience a smooth one. Congratulations on your new home!

5/5

Google

We have been using Andrews at Romford for the last 10+years to let and manage our property. Nathan, Ranjan and the all the team provide a first class service to both landlords and tenants. They have given us valuable advise, communicated well, always dealt with any issues and more. If you want piece of mind and a team that really care then don’t hesitate to contact them. We strongly recommend them.

V · 29 March 2024

5/5

Trustpilot

Grateful is an understatement

Was first time using this agency and they have helped me out so much in getting a place for me and my son to rent close to his school, Saw the property and got an answer the same day was greatest day this year.

Karl · 11 December 2023

Agent replied · 22 November 2024

Hi Karl, what a great review! We love seeing our customers stories of how we've helped them find a new home. So pleased to see you found somewhere that is in a perfect location for you and your family. Thanks for taking the time to give your feedback.

5/5

Trustpilot

Highly Recommend

We bought our place from one of Andrews clients and Drew was their estate agent. He always went above and beyond to keep us informed and helped make the process as smooth as it could be. Highly recommend.

Chris · 8 March 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews's Google reviewsLeave Andrews a review

Awards

Industry awards

Andrews Havering won ESTAS awards in two years, most recently 2022.

ESTAS winner in two years: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Bronze ESTAS 2022 winners

    • BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
  • 2020 1 Silver ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Romford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Havering.

What do you need help with?

Questions about Andrews Romford

Has Andrews Romford won any awards?

Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent