Trusted Agent profile Β· Havering

Andrews Romford reviews in Havering

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

2,489 reviews across 2 platforms

20 North Street, Romford, RM1 1BH, Havering, RM1 1BH

Andrews's office in Havering, at 20 North Street, is rated 4.8 out of 5 across 2,489 reviews on two platforms, including 312 Google reviews rated 4.9.

Google logo

4.9 / 5

312

Reviews on Google

This office

Trustpilot logo

2,177

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Havering office, from every platform, shown as written. First names only.

5/5

Trustpilot

Monika

Andrews Property staff are very quick and efficient as well as professional.I had a few issues that needed to be sorted out when we moved in and I must say I was really amazed with the speed and manor that it got sorted out.

Mr Β· 30 October 2023

Agent replied Β· 22 November 2024

Thank you so much for taking the time to leave us a review, we really appreciate it. It's brilliant to see the team were on hand to assist you, not only finding you a new home but resolving any issues you encountered initially too.Thanks again, Rhys

5/5

Trustpilot

Great service

Emily showed us around a property twice and was just lovely in every way! Really friendly, approachable and efficient. Also very helpful emails with all viewing information in one place! Thank you Emily 😊

Rebekka Β· 19 May 2023

5/5

Trustpilot

Sydnie - Andrews.

I have been going through a difficult time with my tenant over the last 3 years. Exacerbated by the change in owner ship of the agent who was looking after my property. Went through many managers in the interim who did not help and were not at all on the ball. However, since Sydnie Chesley took over my account, it has been a revelation. She is prompt in replying to my mails, helpful in communicating with the tenant and finding solutions. I know we are still not at the end of the sage, but I am confident, that with Sydnie by my side it will come to a positive conclusion. Andrews, keep hold of Sydnie. I would have no hesitation in offering her a job, if I was still working.

Anup Β· 14 July 2023

5/5

Google

Very happy with the service received by Andrews (Romford branch) and particularly Linval. Lin helped us purchase our first property with the utmost ease and so swiftly at that! Lin was readily available to answer any questions we had and led us through a process that was new to us with confidence.

Henaa Β· 26 October 2020

5/5

Trustpilot

Good and helpful service!!

I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.

Cyril Β· 30 January 2023

5/5

Trustpilot

Sarah Robinson

Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah

Laura Β· 24 August 2023

4/5

Trustpilot

We were kept well informed during the…

We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.

Della Β· 23 February 2023

5/5

Trustpilot

House Viewing

Their customer/ Client services is impeccable ….. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smiles….. Thank you guys

Christian Β· 15 September 2023

Agent replied Β· 22 November 2024

Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.

5/5

Trustpilot

I am highly pleased with what I saw

I am highly pleased with what I saw, this perfect my needs and that of my colleague. Getting in touch shows the company have their customers at heart. It is worth a recommendation.Thanks once again Andrews Property Group

Mey Β· 23 February 2024

Agent replied Β· 22 November 2024

Hi Mey, thank you for taking the time to write a positive review. I am so glad to hear you had a great experience and would recommend us to others. Is there anything we could do to make your experience a five star experience? Please do let me know and pop me an email to lpaynter@andrewsonline.co.uk. All the best, Laura.

5/5

Trustpilot

We had such a positive experience…

We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!

Lily Β· 22 April 2023

5/5

Trustpilot

Michael provided exceptional service…

Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!

Yan Β· 22 July 2024

Agent replied Β· 22 November 2024

Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.

5/5

Trustpilot

Andrews keynsham 5 star service

Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! πŸ‘πŸ»

Chris Β· 4 October 2023

Agent replied Β· 22 November 2024

Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys

5/5

Google

Andrew’s have always kept in touch with me over the years having let my property through them years ago. I trust them implicitly, I can rely on them keeping me up to date, I’ve never once had to chase them. Honestly, they are a pleasure to do business with - they established for a reason.

Kat Β· 26 October 2022

Agent replied Β· 25 October 2024

Good afternoon Kat, thanks so much for leaving us a 5 star review! Your kind words are really pleasing to read so thanks for taking the time to write them down. KR Kish

5/5

Trustpilot

Excellent customer service

Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.

Vineeth Β· 19 July 2024

Agent replied Β· 22 November 2024

Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys

5/5

Trustpilot

Property viewing

Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person πŸ™ŒπŸΌ

Bakhtawar Β· 21 August 2024

Agent replied Β· 22 November 2024

Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.

5/5

Google

I have been a tenant with Andrews since 2016 and they have been very helpful and professional whenever I have needed to get in touch with them. Most recently, they have helped my sons to rent their first flat. Thank you to all at Andrews. I would highly recommend them to anyone looking to rent or buy property using their services.

Nicola Β· 10 January 2022

Agent replied Β· 9 January 2025

Nicola, Great to hear from you and thanks for your kind feedback. Have a great Christmas and New Year. Kind Regards Nathan Hancox

5/5

Trustpilot

Janine from Andrews has been brilliant…

Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.

Michael Β· 5 June 2024

Agent replied Β· 22 November 2024

Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.

5/5

Trustpilot

Jasmine@Andrews

Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.

Jessica Β· 25 July 2024

Agent replied Β· 22 November 2024

Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!

5/5

Trustpilot

Andrews

Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.

DAVID Β· 1 November 2023

Agent replied Β· 22 November 2024

Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys

5/5

Trustpilot

Isaac Biggerstaff was truly amazing and supportive through the process

I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.

Hannah Β· 24 May 2023

5/5

Trustpilot

Molly has been a fantastic help…

Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly

Adrian Β· 16 August 2023

1/5

Trustpilot

Most careless letting agent of the UK

I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!

Andras Β· 12 May 2022

Agent replied Β· 22 November 2024

We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.

5/5

Trustpilot

Positive first experience

Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.

Jason Β· 14 October 2024

Agent replied Β· 22 November 2024

Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake

5/5

Trustpilot

Monika has always been a STAR

Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.

Oli Β· 20 July 2024

Agent replied Β· 22 November 2024

Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Andrews Havering won ESTAS awards in two years, most recently 2022.

ESTAS winner in two years: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Bronze ESTAS 2022 winners

    • BronzeESTAS 2022: Lettings (Tenants), South East (Essex)
  • 2020 1 Silver ESTAS 2020 winners

    • SilverESTAS 2020: Lettings (Tenants), South East (Essex, Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Andrews Romford

Has Andrews Romford won any awards?

Yes. Andrews Romford won Bronze for Lettings (Tenants) in South East (Essex) at the ESTAS 2022 awards, and 1 other industry award since 2020.

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