Every review we hold for the Havering office, from every platform, shown as written. First names only.
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5/5
TrustpilotMonika
Andrews Property staff are very quick and efficient as well as professional.I had a few issues that needed to be sorted out when we moved in and I must say I was really amazed with the speed and manor that it got sorted out.
Mr Β· 30 October 2023
Agent replied Β· 22 November 2024
Thank you so much for taking the time to leave us a review, we really appreciate it. It's brilliant to see the team were on hand to assist you, not only finding you a new home but resolving any issues you encountered initially too.Thanks again, Rhys
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5/5
TrustpilotGreat service
Emily showed us around a property twice and was just lovely in every way! Really friendly, approachable and efficient. Also very helpful emails with all viewing information in one place! Thank you Emily π
Rebekka Β· 19 May 2023
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5/5
TrustpilotSydnie - Andrews.
I have been going through a difficult time with my tenant over the last 3 years. Exacerbated by the change in owner ship of the agent who was looking after my property. Went through many managers in the interim who did not help and were not at all on the ball. However, since Sydnie Chesley took over my account, it has been a revelation. She is prompt in replying to my mails, helpful in communicating with the tenant and finding solutions. I know we are still not at the end of the sage, but I am confident, that with Sydnie by my side it will come to a positive conclusion. Andrews, keep hold of Sydnie. I would have no hesitation in offering her a job, if I was still working.
Anup Β· 14 July 2023
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5/5
GoogleVery happy with the service received by Andrews (Romford branch) and particularly Linval. Lin helped us purchase our first property with the utmost ease and so swiftly at that! Lin was readily available to answer any questions we had and led us through a process that was new to us with confidence.
Henaa Β· 26 October 2020
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5/5
TrustpilotGood and helpful service!!
I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.
Cyril Β· 30 January 2023
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5/5
TrustpilotSarah Robinson
Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah
Laura Β· 24 August 2023
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4/5
TrustpilotWe were kept well informed during theβ¦
We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.
Della Β· 23 February 2023
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5/5
TrustpilotHouse Viewing
Their customer/ Client services is impeccable β¦.. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smilesβ¦.. Thank you guys
Christian Β· 15 September 2023
Agent replied Β· 22 November 2024
Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.
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5/5
TrustpilotI am highly pleased with what I saw
I am highly pleased with what I saw, this perfect my needs and that of my colleague. Getting in touch shows the company have their customers at heart. It is worth a recommendation.Thanks once again Andrews Property Group
Mey Β· 23 February 2024
Agent replied Β· 22 November 2024
Hi Mey, thank you for taking the time to write a positive review. I am so glad to hear you had a great experience and would recommend us to others. Is there anything we could do to make your experience a five star experience? Please do let me know and pop me an email to lpaynter@andrewsonline.co.uk. All the best, Laura.
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5/5
TrustpilotWe had such a positive experienceβ¦
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
Lily Β· 22 April 2023
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5/5
TrustpilotMichael provided exceptional serviceβ¦
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Yan Β· 22 July 2024
Agent replied Β· 22 November 2024
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
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5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! ππ»
Chris Β· 4 October 2023
Agent replied Β· 22 November 2024
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
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5/5
GoogleAndrewβs have always kept in touch with me over the years having let my property through them years ago. I trust them implicitly, I can rely on them keeping me up to date, Iβve never once had to chase them. Honestly, they are a pleasure to do business with - they established for a reason.
Kat Β· 26 October 2022
Agent replied Β· 25 October 2024
Good afternoon Kat, thanks so much for leaving us a 5 star review! Your kind words are really pleasing to read so thanks for taking the time to write them down. KR Kish
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5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Vineeth Β· 19 July 2024
Agent replied Β· 22 November 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
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5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. Sheβs a star. Was so patient with all my questions and really helpful and overall a nice and a calm person ππΌ
Bakhtawar Β· 21 August 2024
Agent replied Β· 22 November 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
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5/5
GoogleI have been a tenant with Andrews since 2016 and they have been very helpful and professional whenever I have needed to get in touch with them. Most recently, they have helped my sons to rent their first flat. Thank you to all at Andrews. I would highly recommend them to anyone looking to rent or buy property using their services.
Nicola Β· 10 January 2022
Agent replied Β· 9 January 2025
Nicola, Great to hear from you and thanks for your kind feedback. Have a great Christmas and New Year. Kind Regards Nathan Hancox
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5/5
TrustpilotJanine from Andrews has been brilliantβ¦
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Michael Β· 5 June 2024
Agent replied Β· 22 November 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
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5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Jessica Β· 25 July 2024
Agent replied Β· 22 November 2024
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
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5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 π π π π π. Thank you to all at Andrews for making my business workable.
DAVID Β· 1 November 2023
Agent replied Β· 22 November 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
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5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
Hannah Β· 24 May 2023
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5/5
TrustpilotMolly has been a fantastic helpβ¦
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
Adrian Β· 16 August 2023
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1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
Andras Β· 12 May 2022
Agent replied Β· 22 November 2024
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
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5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Jason Β· 14 October 2024
Agent replied Β· 22 November 2024
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
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5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Oli Β· 20 July 2024
Agent replied Β· 22 November 2024
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.