Trusted Agent profile · Haverfordwest
★★★★★
151 reviews across 1 platform
11 Victoria Place, Haverfordwest, SA61 2JX
John Francis's office in Haverfordwest, at 11 Victoria Place, is rated 4.8 out of 5 across 151 reviews on 1 platform, including 151 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026.
The Trusted Agent 2026 results for John Francis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Haverfordwest office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful staff and they were lovely. They found me a decent house to rent fast. I very much reccomend them :)
Thank you Megan for your brilliant 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI could not have asked for more from Lucy Macintosh during the process of getting my new home. 100% recommend using John Francis Haverfordwest.
Thank you Joe for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to all the team and Rachel in particular. I’m a first time landlord and Rachel was most helpful, patiently answering all my questions and steering me through the processPositiveProfessionalism
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleGreat experience buying a house with Sophie. Very accommodating estate agents, always quick to reply and very friendly. Would use again
Thank you for your glowing 5* review Katy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleVery good service. Dan, Rachel and Chloe were fantastic. Very helpful, communicative and diligent.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery happy with the service provided very professional no complaints on our trouble free experience, would highly recommend, thank you.
Thank you David for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent! Surprising ideas they given to their client. Very Highly recommended, Jamilla are very professional shes so kind helpful and very informative. I gave also an Excellent 5 star to all the team of John Francis Thank you for your good service guys! It's a 5 star thumbs up!.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
3/5
GoogleOverall, I have been happy with the service I received from the lettings team. In particular, Kirsty was very helpful and organised in sorting the formalities.
Hi Tomos, thank you for your positive review. If there is anything we could have done to achieve the elusive 5*'s please let us know at review@countrywide.co.uk. Kind regards,
5/5
GoogleAbsolutely wonderful experience with the agents at John Francis. Jamilla, made the entire experience so easy & pleasant. We didn’t have to worry about a thing. We found our dream property and could not be happier. Thank you John Francis team! We are singing your praises to everyone.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have found both Jordan and Jamilla really helpful throughout the viewing process-right through to receiving the keys to my new home. Nothing was too much trouble, and I feel comfortable reaching out with any concerns, knowing they’ll help to get things sorted. Thank you both so much.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGood service, contract sorted and in within a week. Very efficient and friendly staff. Many thanks
Many thanks for your fantastic 5* review Meg! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent no problems at all with John Francis. Thank you for your help 👍 …
Thanks Dale for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThanks so much for the help Lucy we appreciate it loads
Thank you for your glowing 5* review Ethan. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from very professional and friendly team, highly recommend John Francis, Haverfordwest office.
Many thanks for your outstanding recommendation, 5* review and your generous comments Jon. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn Francis is a fantastic estate agent. My experience as a renter with them has been top notch. Jordan in particular was so helpful and always available to answer my questions and help iron out any issues.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe letting department - Excellent, all round professional service from James, Jamilla and Jordan. Very helpful and once again filled a vacancy very quickly. Will definitely recommend and will use again. Many thanks.
Wonderful to read Jane, that you would recommend our local John Francis team to others looking to rent or let. Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
5/5
GoogleExcellent service Lucy could not have been more helpful
It’s really lovely to read another 5* review Alan. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery helpful and quick responsive.
Thank you Suman so much for your kind words and the amazing 5* review! We're delighted to hear that you found our service helpful and responsive. Best regards, Lucy, Customer Relations Team
5/5
GoogleRecently purchased a house with the Haverfordwest branch. Josh dealt with our purchase, he has been amazing all the way through, and sorted any queries we had with the purchase. Would highly recommend!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing, a very helpful, kind, supportive and patient lady called meg has been a star!!!! Pretty much guided me and my partner all they way through the process! Professional and quick! We are very grateful and a credit to John Francis. Thank you.PositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
GoogleRented a property with these floor was damaged before we moved in and took 10 months to get it sorted had loads of lies given to me as was dealing with 2 different people tried to keep all my bond as was told the flooring issues was caused by my dogs STAY away from this company
Thank you Karl for taking the time to leave us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss with us further your experience via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleExcellent lettings and sales teams - we have used John Francis Haverfordwest, to both buy and sell our house and in between they were letting agents for us too. They offer a friendly, professional and competitive service.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI got excellent service from John Francis.Lucy ,you have did amazing job well done….
antony stephen thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI asked for some housing advice, I spoke to a young man named josh, he was lovely and amazing advice given. Thank you so much!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Haverfordwest office has 151 reviews across 1 platform: 151 on Google.
John Francis Haverfordwest is rated 4.8 out of 5 across all 151 reviews, and 4.8 out of 5 on Google from 151 reviews.
Yes. In The Trusted Agent 2026 awards: John Francis, Haverfordwest won Trusted Agent; John Francis, Gorseinon won Trusted Agent; John Francis, Carmarthen won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
John Francis Haverfordwest, 11 Victoria Place, Haverfordwest, SA61 2JX.
