Trusted Agent profile
★★★★★
151 reviews across 1 platform
11 Victoria Place, Haverfordwest SA61 2JX
John Francis's Haverfordwest office at 11 Victoria Place is rated 4.8 out of 5 across 151 reviews on 1 platform, including 151 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for John Francis. Each award is assessed separately from the review sites.
Every review we hold for the Haverfordwest office, from every platform, shown as written. First names only.
5/5
GoogleMy agent Lucy was very professional and helpful in helping me find a property to rent, I would recommend her to anyone.
Thank you Natasha for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally impressed with Haverfordwest Branch Lettings department. Myself and my partner recently rented a propert with the help of Rachel, James and Kirsty. Very professional and also attentive. Made sure everything was dealt with quickly. Followed everything up and made sure we were happy. Rachel even checked we were ok the day we moved. Would highly recommend this agency if you want to rent. You won’t be disappointed. Thank you so much Rachel and allat Haverfordwest.
Many thanks for taking the time to leave this brilliant 5* review of our dedicated team. Thank you for the recommendation. Best wishes Lucy.
5/5
GoogleJosh went out his way to sell my property. Totally professional, always cheerful, always keeping me informed. Thankyou.
Thank you for leaving us your superb 5* review Ian. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am penning this review with utmost happiness. We were relocating to Haverfordwest, and the John Francis team made it possible, especially our agent Leoni, who made it easy for us. Thank you! 🥰 …
Thank you for taking the time to share your positive experience with John Francis and our team, especially Leoni. We are thrilled to have been able to make your relocation to Haverfordwest a smooth and stress-free process. We appreciate your lovely words. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJohn Francis have just successfully completed my sale and the service was of the highest standard. Selling is fraught and they were professional and responsive throughout, returning calls in a timely manner, handling viewings promptly, and generally went the extra mile in my opinion. Money well spent!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing Jamilla is,from the initial call right through to the whole process,I felt very special and taken care of because she was there to answer my every call even the silly questions..thumbs up Jamilla and John Francis definitely well deserved 5star service
Hi Michelle! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleJamilla and Jordan were both wonderful, very helpful, kind and always directly down the end of the phone whenever we need anything 😁🥰 And on top of all of that we recieved a lovely john francis welcome pack full of goodies when we collected the keys 😀 …
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn Francis Haverfordwest were brilliant during the process of buying our first house. A huge thanks especially to Adam, who was amazing. He was always on hand to answer any questions and made the whole process easy. Would highly recommend this estate agents!
Thank you Andrew for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
4/5
GoogleHelpful & responsive Offered to work around my schedule Good rentals Lucy who dealt directly with me was very helpful & sweet. They even provided me with a cute welcome home box. The only feedback would be to maybe consider online viewings for out of area people.
Thank you for your kind words and positive feedback! We always strive to provide excellent customer service and are happy to hear that Lucy was able to assist you. We will certainly consider your suggestion for online viewings for out of area customers. We hope to have you as a satisfied customer again soon! 🎉 Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad an amazing service from John Francis overall. Amy who came out to us was great and Sophie and Josh who I have had most contact with were a fantastic support to us and were happy to be in regular contact. They were brilliant at viewings and we would definitely use them again. Very happy with their service 😊 …
Many thanks Heather for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn absolute amazing team at John Francis, Haverfordwest, cant thank them enough. Aki, Meg and team have been an absolute pleasure, to deal with nothings to much trouble. The service they have provided has been top class. Fully recommend these beautiful souls , thank you so much and I'm eternally grateful to you all, especially Aki.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCurrently move into a property in Letterston since the beginning Jordan Turrell and Jamilla Castle were very helpful at John Francis, they made everything simple and easy no complications and very fast on the communication answering all my questions when I needed. Very highly recommended.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJosh and the Team at Haverfordwest are a friendly and efficient bunch. Always quick to respond to my emails and all worked hard to get my purchase over the line. Excellent service, highly recommended.
Thank you for your kind words, we are delighted to have provided you with excellent service. Our team takes pride in being efficient and customer-friendly, and we are glad to have helped you with your purchase. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePhenomenal service from start to finish. So easy, really quick, everything explained and nothing was ever too much trouble. It has been a pleasure. Thank you
Thank YOU for choosing us, ! We are thrilled to hear that our service exceeded your expectations. It was our pleasure to make things easy and ensure everything was explained clearly. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleHad a smooth experience with them. The house was fully furnished, we asked them to clear it all up. They did and in a very timely manner. Great people to work with
We are thrilled to hear that you had a smooth experience with our team! We pride ourselves on providing timely and high-quality service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOur family rented a house with them which was the most positive experience. Fantastic service! Highly recommend Jamilla who did the excellent job assisting us with all stages of the process.
Thank you Anastasiya for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur family rented a house with them which was the most positive experience. Fantastic service! Highly recommend Jamilla who did the excellent job assisting us with all stages of the process.
Thank you Anastasiya for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAwesome response from this company. Rachel Mayhew went above and beyond in helping to secure a rental for our property, in record time. Nothing was too much trouble. Its lovely to find an agent that not only can you trust, but you feel as if you’ve know them for years. 10/10
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI have recently moved in to a property provided by John francis it was very easy and well communicated , collecting the keys was very easy
Thank you for your kind words! We are so happy to hear that your move-in process was smooth and well-communicated. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHaving recently dealt with John Francis having had a few delays with solicitors ( to say the least) to get my property through to completion. It’s been a pleasure dealing with Amy who has driven everyone to make the sale happen ironing out any problems along the way. Absolutely awesome. Thank you
Thank you for taking the time to leave us this amazing 5* review James. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent lettings service with John Francis. Hannah Dunn was very professional and quick with replying to any queries we had. After a stressful couple of months trying to find a property, John Francis were the only agents that were happy to help.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking at renting out my property and Miss Leoni Hardwick had great knowledge of the legalities and service at John Francis. She was very helpful and lovely. Would definitely recommend to others.
Thank you for choosing John Francis for your property rental needs! We're thrilled to hear that Miss Hardwick provided excellent service and was knowledgeable about the legalities. Our team takes pride in assisting our customers and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmy, Bethany, Sophie and Rita have all been of great support in the selling of our property; patient, persistent and positive, they've been there with us every step of the way. I wouldn't hesitate to recommend such a winning team in Haverfordwest.
Thank you for your kind words about our team at Haverfordwest! We are thrilled to have provided such a positive and dedicated experience while selling your property. Your recommendation means the world to us. Thank you for choosing us as your partners in this journey. #WinningTeam #RealEstateExperts Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleLeoni, our friendly letting agent, showed encyclopaedic knowledge of the market and legal requirements to allow an efficient exchange of tenants. Many thanks.
Thank you for the positive review! We are thrilled that Leoni's expertise in the market and legal requirements made your tenant exchange process efficient. We appreciate your kind words and support. Best wishes, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Haverfordwest office has 151 reviews across 1 platform: 151 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
John Francis Haverfordwest is rated 4.8 out of 5 across all 151 reviews, and 4.8 out of 5 on Google from 151 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: John Francis, Haverfordwest won Trusted Agent; John Francis, Gorseinon won Trusted Agent; John Francis, Carmarthen won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
John Francis Haverfordwest, 11 Victoria Place, Haverfordwest SA61 2JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.