Trusted Agent profile
★★★★★
151 reviews across 1 platform
11 Victoria Place, Haverfordwest SA61 2JX
John Francis's Haverfordwest office at 11 Victoria Place is rated 4.8 out of 5 across 151 reviews on 1 platform, including 151 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards John Francis won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for John Francis. Each award is assessed separately from the review sites.
Every review we hold for the Haverfordwest office, from every platform, shown as written. First names only.
5/5
GoogleLucy at the Haverfordwest branch was extremely helpful throughout the whole process. Great communication, really friendly and we’re very thankful! 😊 …
Thank you for the fantastic review, we're delighted to hear that Lucy provided exceptional service at our Haverfordwest branch. We'll be sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad some queries about letting out my property. Jamilla was fantastic in answering all of my queries and giving me the information I need. Still considering everything, but it was fantastic service!
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleRented a new property with Lucy in John Francis! 5* customer service! Smooth transition from start to finish. Would highly recommend!
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled that you had a smooth transition and received 5* customer service from Lucy at John Francis. It's always great to hear that our customers would highly recommend us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLucy and Team have been amazing since the moment we enquired about the property- that we now get to call home! They have been brilliant with communication and keeping us informed. Thank you so much to you all for making our experience calm and easy :) xx
Thank you for your glowing 5* review and thank you for your kind words Ceri. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have always found the lettings team helpful, responsive and friendly. A pleasure to work with James, Lucy and Leoni
Thank you for taking the time to share your positive experience with our lettings team! We are delighted to hear that James, Lucy, and Leoni have been helpful, responsive, and friendly. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service to help us get into our first home. Everyone involved were an incredible help
Thank you for your wonderful review! We are thrilled to have been a part of such an important milestone in your life. It was our pleasure to assist you in getting into your first home, and we are so grateful for the opportunity to have been a part of your journey. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJordan is a fantastic representive of an all round great agency. Quick, smooth and easy process. The welcome pack of useful bits was a nice surprise. Highly recommended.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWorked with Jordan Turrell and was fast and prompt when asked for information and documents
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLucy helped me and my partner from start to finish to get us into our house that we’re renting, she always checked in and ensured we both understood the next steps to receive the keys! Super happy😊 …
Many thanks for the great 5* review and your kind words Maisie. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper helpful and found a place really quickly for me! Both Jordan and Jamilla were quick to respond and very accommodating.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleJordan has been fantastic helping us move into our rental! Thank you so much!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleVery helpful in getting us a good sale and a decent price, and chasing up other parties involved in the transaction to do their bits!
Thank you for taking the time to leave us this amazing 5* review Jamie. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleReally great communication and service! Been looked after right from the start. Jamilla was excellent in particular
Thank you Grace for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleGreat service by Lucy Macintosh, after viewing the property everything went smoothly as she always kept us informed what’s happening and what is next. Oh, we also found the welcome package handy🤗 Thank you
Thank you for your terrific 5* review Mathabo. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn Francis have excelled themselves at getting a tenant so quickly for my recently renovated property and handling all the paperwork so efficiently. Many thanks to: Lucy Macintosh and James King from Haverfordwest Branch.
Thank you for taking the time to leave us your 5* review Steve! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhy pick the rest when you can have the best at John Francis.The staff were very friendly and helpful and they went above and beyond.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery very good👍.Leoni and Luzy they both are very good staff ❤️ …
Hello Litty, Thank you so much for your wonderful 5* review! We're thrilled to hear that Leoni and Luzy provided you with such a positive experience. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmy and the Team did an awesome job, selling a property for us under difficult circumstances. If we could give six stars, we would.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team at Haverfordwest are incredibly professional and approachable, they made the process of selling so easy and kept us up to date every step of the way. Their social media use and sales approach meant maximum coverage, which helped us to sell quickly. As a buyer, the team has really supported us to be able to look at properties and have forwarded us suitable places that we may have missed. A truly lovely experience, we would not use anyone else now, thank you!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleMy partner and I had the privilege of dealing with John Francis estate agents with a rented property, and they have been nothing but helpful and professional- especially the agent we have dealt with primarily, Hannah Dunn. We haven’t been so lucky so far with estate agents, but this has been a stress free and quick process and, I would definitely recommend them. Thank you again for your help Hannah!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleJohn Francis where amazing from our first viewing and throughout until getting our keys, easy to get in touch with and very helpful with every query, Jordan in particular kept us updated on everything during the process and now we are in our home, is still very approachable with any questions, highly recommend:) Shane+Tia
Many thanks for your fantastic 5* review and recommendation TIa. Best wishes, Lucy, Customer Relations.
5/5
GoogleLettings Department. I would like to thank Kirsty for her excellent customer service. Everything was dealt with quickly and efficiently. All information she provided was very helpful. I would recommend John Francis Lettings to anyone looking for rental property.
Thank you Jan for taking the time to leave your 5* review. I will make sure your kind words are forwarded to our local John Francis team. Best wishes, Scott.
5/5
GoogleThe whole team at Haverfordwest are incredibly professional and approachable, they made the process of selling so easy and kept us up to date every step of the way. Their social media use and sales approach meant maximum coverage, which helped us to sell quickly. As a buyer, the team has really supported us to be able to look at properties and have forwarded us suitable places that we may have missed. A truly lovely experience, we would not use anyone else now, thank you!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery helpful staff and they were lovely. They found me a decent house to rent fast. I very much reccomend them :)
Thank you Megan for your brilliant 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Francis's Haverfordwest office has 151 reviews across 1 platform: 151 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
John Francis Haverfordwest is rated 4.8 out of 5 across all 151 reviews, and 4.8 out of 5 on Google from 151 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: John Francis, Haverfordwest won Trusted Agent; John Francis, Gorseinon won Trusted Agent; John Francis, Carmarthen won Trusted Agent; John Francis, LAMPETER won Trusted Agent.
John Francis Haverfordwest, 11 Victoria Place, Haverfordwest SA61 2JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.