4.8/5
View AgentsAdam
Adam is very good, helpful and explains everything that you need to know .
Trusted Agent profile · Haverfordwest
Verified
FBM Haverfordwest reviews
★★★★★
205 reviews across 3 platforms
6 Picton Place, Haverfordwest, SA61 2LX
FBM's office in Haverfordwest, at 6 Picton Place, is rated 4.7 out of 5 across 205 reviews on three platforms, including 116 Google reviews rated 4.6.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers17 reviews
Adam went above and beyond as our first buyer pulled out 4 days before completion. He immediately rang his contacts and arranged 5 viewings within 24hrs. A ...Read all 17 from sellers
Buyers51 reviews
I moved to Haverfordwest 2 years ago from Birmingham. My Parents decided to downsize and move from Birmingham to be near me. I registered with all all estate in ...Read all 51 from buyers
About FBM Haverfordwest
Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM
Reviews
Every review we hold for the Haverfordwest office, from every platform, shown as written. First names only.
View Agents5/5
GoogleAs a Tenant with Simply Let for 7 years now I have been extremely happy with their service. During some personal problems early on in my tenancy Jackie went out of her way to really help. Which she did. All maintenance enquiries dealt with …
Agent replied · 16 May 2026
Thank you for such a lovely review, we do like to think that tenants can come to us with all personal problems so we can try and help where we can, or point them in the right direction. Thank you for caring for your home so wonderfully and keeping us amused with your humorous emails
5/5
View AgentsHill street, stop and call
The agent that showed us around this property was lovely and knowledgeable, answered all our questions we asked without hesitation. She was very friendly and prompt. We had seen another property with a different estate agent and the women couldn’t answer anything we asked so this was a breath of fresh air meeting her. ( Apologies i forgot her name). Definitely recommend.
5/5
GoogleThank you Melissa for the help with the property! Great service and communication 👌🏼 …
5/5
View AgentsGreat
Ceri was really helpful with arranging viewings for us last minute. We viewed one property with Ceri who was very informative and answered all questions we had.
5/5
View AgentsAdam is fab. Friendly and helpful.
Definitely feeling FBM will be the ones to help us. Adam is so helpful and enthusiastic
4.9/5
View Agents3 Hill Street Stop and Call
Adam was professional with good knowledge of the property & local amenities
5/5
GoogleAdam showed us a property. He was professional and knowledgeable, an asset to the agency!
Agent replied · 30 August 2026
Thank you so much for your kind review Lesley! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!
5/5
GoogleI’ve had to update my tenancy with Simply Let and the entire team so helpful and friendly throughout the entire process making it super easy and quick. Absolutely amazing team would recommend them to everyone
Agent replied · 16 May 2026
Zak, thankyou for this feedback. Tenancy ammendments can be stressful so we like to get them organised as fast as we can. Really appreciate your comments about my team as they work hard to give a professional friendly service & a thankyou means the world to us all! Jacky
4.6/5
View AgentsProfessional and Personal Service with FBM
- Initial phone call about the property was very helpful and provided me with all the facts needed prior to viewing - The estate agent at the viewing was honest, very knowledgeable about the property and made us feel very welcome
5/5
View AgentsAdam Jones
Adam was very polite and professional, he took note of my questions and called me back soon after to answer them. He was very knowledgeable about the areas around Pembrokeshire
5/5
View AgentsJosh Odlin and Adam Jones
Both Josh and Adam were polite,friendly and very professional. They were always available to answer any queries that I had and easy to talk to.
5/5
GoogleFriendly, knowledgeable and helpful staff. Thanks
Agent replied · 16 May 2026
Hi Graham, Thanks for this, you can't say it simpler than that & we like simple at Simply Let! We have a few new faces & have been training for the past few months to ensure everyone has good knowledge & trys to help in friendly way, even if they need to refer to a more experienced member of the team for help and it is super to see this review! Jacky
5/5
View AgentsAgent review
Ceri was friendly, professional and knowledgeable. She was able to answer all our questions.
3/5
GoogleOkay agents be weary if you cannot keep your home to show home quality
Agent replied · 16 May 2026
Hi katie, Just to clarify we do not expect tenants to live in show home condition, but we do suggest on inspections ways to clean & maintain areas that we can see are will affect your end deposit such as marks on walls & carpets & limescale & garden maintenance etc as we hate seeing tenants lose funds on expensive end of tenancy cleans & rubbish removal & gardening when they vacate properties at tenancy end. Jacky
5/5
GoogleRecently bought a property from FBM Haverfordwest. Can't praise Lisa enough ! Kept me in the loop, chased everyone in the chain and pretty much got the sale through. My agent was absolutely useless and was happy for Lisa to do all the work . Lisa genuinely cared and went above and beyond. Can't thank her enough, professional and dedicated.
4/5
GoogleThis is a review about Lisa Bradley, FBM's sales progression manager. I have dealt with Lisa over 2 sales now, neither of which has been straigtforward, and I am extremely grateful for her energy, commitment, positivity and unfailing good humour. She is dedicated to her task and to her clients, she always kept me informed about progress - or lack of it - and was a key player in steering both cases through to completion. FBM is very lucky to have her. On a more general note, i feel that FBM should exercise more care in recommending solicitors to their clients. All of the problems arising with my second sale were entirely due to shortcomings with the firm dealing with the conveyancing process. FBM's reputation is done no favours by this.
5/5
View AgentsThank you Josh
Thank you Josh for being very caring and professional in dealing with our property for sale, definitely would recommend him to others
5/5
GoogleThankyou to the SimplyLet team for being so helpful and friendly during my tenancy. Renting with these guys has been a breeze.
Agent replied · 16 May 2026
Hi kieron, thanks for this feedback, we do our best to be efficient & friendly & hearing that your rental with us went so well is exactly what I want to hear! Jacky
5/5
View AgentsThe Burgage
Adam showed us around the property. He was there when we arrived and was welcoming and professional. He gave us lots of background about the history of the property and was knowledgeable about all the details we were interested in.
5/5
GoogleLisa Bradley This young lady is one in a million without her we have no doubt our purchase would have Fallen apart she went above and beyond our expectations and her duties for FBM she was there for us Every step of the way even at weekends and when she was on leave or out for diner with her mum this Purchase was probably the worst we have ever had to deal with we have brought and sold 14 houses in The last 20 years both in the UK and the USA we were at the stage of walking away from the purchase but With Lisa skill and determination to negotiate she saved the day in our eyes which we are forever grateful She also has a great sence of humour which goes a long way to help relive the tension which was building We hope FBM know what a star they have and appreciate the hours of her own time she gave up to Bring this sale to completion if FBM could spare her for a couple of weeks we are sure she could sort out A good brexit deal in no time so watch out Mrs May Once again we cannot thank her enough and would recommend her to anybody without hesitation Rick and Christine Hankin 12/4/2018
5/5
GoogleWonderful! Lisa got (and kept) things moving with our purchase and liaised between ourselves and the seller and the solicitors. Having driven for 4 hours (with 4 cats) and waiting outside the new property in an area we did not know well, Lisa arranged for the keys to be dropped to the new house, rather than make us travel to an unfamiliar town to find her office, for which we are eternally grateful. Without Lisa’s intervention, we would not be spending Christmas in Pembrokeshire. Thank you Lisa!
5/5
View AgentsViewing
Adam was very friendly and professional.
5/5
GoogleFBM is a great Estate Agents. Wonderful team at Haverfordwest office. Professional but still friendly, informative, good advice, good match between what property offers and what buyers want. We have a sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about FBM Haverfordwest
What do sellers say about FBM Haverfordwest?
17 reviews from sellers, rated 4.7 out of 5 on average. For example, Mrs wrote: "Adam went above and beyond as our first buyer pulled out 4 days before completion. He immediately rang his contacts and arranged 5 viewings within 24hrs. A ..."
What do buyers say about FBM Haverfordwest?
51 reviews from buyers, rated 4.9 out of 5 on average. For example, Sèamus wrote: "I moved to Haverfordwest 2 years ago from Birmingham. My Parents decided to downsize and move from Birmingham to be near me. I registered with all all estate in ..."
