Trusted Agent profile · Haverfordwest

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FBM Haverfordwest reviews

4.7

★★★★★ Excellent

205 reviews across 3 platforms

6 Picton Place, Haverfordwest, SA61 2LX

FBM's office in Haverfordwest, at 6 Picton Place, is rated 4.7 out of 5 across 205 reviews on three platforms, including 116 Google reviews rated 4.6.

Google logo

4.6 / 5

116

Reviews on Google

This office

Facebook logo

4.2 / 5

20

Reviews on Facebook

This office

View Agents logo

4.8 / 5

69

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About FBM Haverfordwest

Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM

Reviews

Every review we hold for the Haverfordwest office, from every platform, shown as written. First names only.

5/5

Google

I would like to thank Katie, for her professional assistance with purchasing a Bungalow at Whitlow, Saundersfoot. Katie was very informative when showing us around the property, unfortunately did not get the property. Katie rang later to say that Whitlow came back on market, would we be interested in purchasing the same property. Katie was very good in answering all of our questions, giving her time so that we could revisit the property. We finally purchased the property, Katie gave us an excellent service, a smooth exchange and quick. Katie also provided after sales service by ringing to enquire if we were happy and everything went smoothly. We would definitely use Katie for future buying and selling. Thank you . Mel and Pat

Mel · 16 July 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Mel! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

I can't thank Katie (Davies) enough for the fantastic way she handled my sale. No home sales are easy, but there seemed to be a lot of hurdles with mine - all from outside sources. Each time Katie addressed these issues and found ways around them. All with a lot of guidance, honesty, patience, empathy, support, and a genuine interest in working in my best interests. After securing the sale agreed, Katie constantly kept in touch with me, my solicitors, the buyers solicitors and the agent for my purchase making sure the sale progressed as quickly and smoothly as possible. I only ever dealt with Katie who knew exactly the situation at any time. All my calls, emails and messages were answered immediately. I would highly recommend Katie - her expertise, knowledge and guidance were essential in agreeing and completing my sale.

Monica · 16 July 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Monica! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

I had Katie as my agent when selling my home. I cannot recommend her highly enough. At first meeting we discussed my aims and wants and she nailed the value of the property. Her knowledge of the area meant I had a very quick sale with no fuss. She communicated with me thoughout the process and answered all my questions, even the one i felt silly asking. I would and will happily recommend Katie to anyone looking to buy or sell.

Dewi · 16 July 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Dewi! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

4/5

Google

Adam has been highly competent, professional and courteous throughout the sale process with FBM. Even at complex stages during the sale negotiations he has strived to provide an excellent service for all those involved. He is logical in his thinking, proactive and has continually demonstrated a common sense approach to any issue or concerns. Adam is a real asset to FBM and I would not hesitate to use their services in the future.

James · 4 August 2026

Agent replied · 21 August 2026

Thank you so much for your kind review James! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

We are so grateful that we chose FBM Estate Agents in Haverfordwest to sell our house. Having invited a number of agents to value our property, the FBM team were standout genuine and not hard sell like most of the others. When Adam Jones joined the team, he chose our property to be one of his prime focused properties. It was such a pleasure to liase with such a hard working, proactive and professional person who constantly demonstrated his passion to achieve a sale for us. The entire team including Stephanie, Grace, Ceri and Sam were always accessible and helpful with their advise. When we received an offer on our house, Karolina the delightful Sales Progressor was extremely efficient, polite and informative. She proactively contacted us on a regular basis to update us on how our sale was progressing. I cannot recommend FBM highly enough. Diolch o galon.

P · 22 April 2026

Agent replied · 30 August 2026

Thank you so much for your kind review! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

I had a truly wonderful experience with Simply Let during my tenancy from January 2024 to March 2026. From day one, the whole team has been incredibly supportive, approachable, and professional. Any concerns I raised during my stay were always addressed promptly and effectively, which made my time in the property smooth and stress‑free. Their support during my move‑in was excellent, and the same level of care continued right through to my move‑out. The checkout process was clear and handled with genuine fairness. I had taken care to leave the property in good condition, and it meant a lot that both the landlord and the agency appreciated this and returned my full deposit. A big thank you to Sam, Mark, Leon, Ebony, Jacky, Gemma, Tina, Julia, and the rest of the Simply Let team for being consistently helpful, kind, and supportive throughout my tenancy. I genuinely recommend them to anyone looking for a reliable and tenant‑friendly letting agency.

Thiruvenkadam · 16 April 2026

Agent replied · 16 May 2026

Thiru, you are the first tenant this year that we have been able to refund a full deposit to because you read our move out checklist & actioned all points so the flat was clean & free of personal items. It was a pleasure to have you as a tenant & we wish you all the best in your relocation to take a new job. If ever you return to Dorset we would love to help you with another home! Jacky & Team Simply

5/5

Google

As a potential purchaser in the area Adam has been very proactive in marketing properties but not too pushy either. Just on the ball and helpful in terms of arranging viewings etc. Some agents from other companies seem as if they can't actually be bothered to sell their listings but I would want my selling agent to be as on it as Adam.

Mark · 11 August 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Mark! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Excellent service from the team at Haverfordwest during a purchase. I cannot express how grateful I am for the help and the way they went above and beyond especially Adam Jones. I would not hesitate in recommending FBM or use them again in the future. Best estate agents in Pembrokeshire by far ⭐️⭐️⭐️⭐️⭐️

Andrew · 17 September 2026

Agent replied · 19 September 2026

Thank you so much for taking the time to leave such a lovely review Andrew! ⭐️ It’s especially lovely to hear how much Adam and the Haverfordwest team helped you throughout your purchase. We’ll definitely be passing your kind words on to Adam - he’ll be so pleased to know that his support made such a difference. Buying a property can be a stressful process, so knowing that you felt supported and that the team went above and beyond really means a lot to us. Thank you for choosing FBM and for recommending us - we’d be delighted to help you again in the future! 🏡

5/5

Google

We are looking to relocate and contacted FBM Haverfordwest at short notice. Martin was very accommodating and enabled us to view a potential property . He was very approachable and knowledgeable about the property and the local area . I will definitely be using FBM to assist us in our search in future. Thank you Martin and FBM.

Joe · 12 May 2026

Agent replied · 30 August 2026

Thank you so much for your kind review Joe! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

We had a few back to back viewings with Adam this week. He is professional, efficient, friendly, and had done his homework on each property meaning all questions we had were answered fully. Faultless. Thanks Adam.

Anna · 26 September 2026

Agent replied · 30 September 2026

Thank you so much for taking the time to leave such a fantastic review Anna - and for your kind words about Adam! We’re delighted to hear that your experience with your recent property viewings was so positive. It’s particularly lovely to hear that Adam's preparation and knowledge of each property meant he could answer all of your questions fully. We know how important it is when viewing properties to have an agent who has taken the time to understand the details and can provide helpful, accurate information on the day. We’ll be sure to pass your comments on to Adam - we’re sure he’ll really appreciate knowing that his preparation and approach made such a positive impression. Thank you again for choosing FBM and for taking the time to share your experience. 😊

4/5

Google

Adam was very friendly and welcoming as we late due to road closure. He was happy to still show us around even though on a time constraint. Questions we raised he was able to help with.

Jocelyn · 11 September 2026

Agent replied · 19 September 2026

Thank you for taking the time to leave us a review Jocelyn! 😊 We’re so pleased to hear that Adam was able to accommodate you despite the road closure and the delay to your viewing. It’s also great to hear that he was able to answer your questions and help you get the most from your time at the property. We’ll be sure to pass your lovely feedback on to Adam - thank you again! 🏡

1/5

Google

I left a comment a year ago that appears not to be here now and left a one star. Jacky and her team harassed me and my daughter to the core. We went to court on a section 21 and we won, then to be told by Jacky basically your rents now up by £320 per month we struggled but paid it in the end to be able to move on. Jacky is not sweetness and light if all goes wrong for you, we were there for 11 years and not missed a payment before hand. Then went and took £55 off us for cleaning but the cleaners went in a few days after we left. I was confused. Listen its all ok as long as Jacky wants it to be.

Donna · 16 September 2025

Agent replied · 16 May 2026

2025 reply...Donna you have typed over the review you left in 2024 with more details. Yes we did put the rent up to near market value in the last few months as your landlord was so fair that it hadn't increased in years. I am bemused as to why a year on you are altering what you wrote in 2024 in a detrimental way when you have been given a BCP over 50s home with out helpJacky Owner 2024 reply......Donna, I do not feel this is fair or appropriate. Maybe you meant to leave 5 stars? 1 star is bad & 5 is good. It was a shame your landlord required his property back for family & we served a section 21 during 2023. I referred you to BCP housing who helped you gain a council flat in 2024 & I referenced you as a quality tenant. Simply Let Team couldn't have done any more to help & support you in the 10 years when we let you a quality home. Jacky Owner

5/5

Google

FBM has been great help with our search for a property. Adam has been really proactive and contacted us regularly to check we are still looking, which we dont find with other estate agents. Thank you for all your help.

Emma · 5 August 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Emma! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

From start to finish Katie has been amazing, couldn’t recommend her enough!! She made me feel at ease from the beginning and she was very helpful throughout the whole process. Thank you for all your help. 10/10 service and we wish you all the best!

Mia · 30 June 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Mia! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

FBM have been very proactive and attentive, working above and beyond. Adam is courteous, intelligent and diligent and always keeps me fully updated, by phone and whatsapp. The buyers/viewers also like him, he's great at showing people the special elements of the properties. Thank you!

Daniel · 19 June 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Daniel! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Adam has been exceptionally pro active and quick to answer any question or query. From the very start he’s made both my husband and I feel very relaxed and comfortable. I couldn’t recommend him highly enough.

Georgia · 15 July 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Georgia! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

I recently purchases a property via FBM. All very professional and a special shout out to Adam Jones - great to deal with, kept me informed throughout the process.

Neil · 12 August 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Neil! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

We met Katie Davies when she was handling the sale of the house we now live in. She struck us as friendly, knowledgeable and enthusiastic at that first viewing. But she went well beyond that during the following months by continuing to liaise with all parties to the sale and provide information and updates at a time when we felt very in the dark. She takes her work seriously and has a very professional approach whilst remaining approachable and reassuring. Needless to say we were very impressed and wish Katie well in her career.

Andrew · 16 July 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Andrew! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

5/5

Google

Adam was incredibly helpful on our viewing of two properties, providing insights and expertise. We will definitely stay in touch during our search. Couldn’t have asked for a better person to show us round.

Jon · 12 June 2026

Agent replied · 30 August 2026

Thank you so much for your kind review Jon! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

4.8/5

View Agents

Great customer service from Sam

We were interested in a property but asked if it was possible to get more info on the garden before arranging a viewing. Sam went out of his way to take and send additional photos and videos of the garden that helped us make a decision. While the garden was ultimately too small for our interests, Sam's efforts gave us the info we needed to make a decision and saved us travelling to view a property that didn't align with what we wanted

Mary · 22 February 2026

5/5

View Agents
Buyer

Looking for My Parents

I moved to Haverfordwest 2 years ago from Birmingham. My Parents decided to downsize and move from Birmingham to be near me. I registered with all all estate in town and viewed over 25 properties with all of them. I can honestly say that Adam went above and beyond. After only one viewing fully understood my parents needs. After that himself and Sam we’re definitely THE BEST agents to show us properties and email the ones that best suited. I genuinely was gutted when My decided on a house with another agent. I can FBM is THE BEST estate agents in town. Highley recommend. Thanks Adam.

Sèamus · 5 February 2026

5/5

Google

Bella was very knowledgeable about the properties we were shown . Very friendly great customer service 👍

Suzanne · 3 September 2026

Agent replied · 7 September 2026

Thank you so much for your lovely feedback Suzanne! 😊 We’re really pleased to hear that Bella was able to provide such a friendly and helpful experience while showing you around the properties. Having good knowledge of the properties and being on hand to answer questions is such an important part of the viewing experience, so it’s fantastic to hear that Bella made such a positive impression. We’ll be sure to pass your kind words on to her! 🏡 Thank you for choosing FBM, and we wish you all the best with your property search! 💚

5/5

View Agents
Buyer

Grace made the difference

We are moving into the area and felt nervous. From the first time we spoke to Grace she put us at ease, Grace answered every question even perhaps the naive ones, If Grace didn’t know she would find out and come straight back to us, Nothing is a problem for Grace. We can honestly say we loved the house, but Grace made the difference and this is why we are moving into our New home very soon. Thank you Grace you are an absolute star Louise and David

Louise · 13 January 2026

5/5

Google

Excellent viewing with Adam. 2nd property we've viewed and each time Adam has been courteous and very knowledgeable. Refreshing to find an honest and well informed estate agent.

Keith · 19 June 2026

Agent replied · 21 August 2026

Thank you so much for your kind review Keith! We’re delighted to hear you had such a positive experience with the Haverfordwest team at FBM. As local estate and letting agents, we’re proud to support buyers, sellers, landlords and tenants across Pembrokeshire. Thank you for choosing FBM and for taking the time to recommend us!

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Questions about FBM Haverfordwest

What do sellers say about FBM Haverfordwest?

17 reviews from sellers, rated 4.7 out of 5 on average. For example, Mrs wrote: "Adam went above and beyond as our first buyer pulled out 4 days before completion. He immediately rang his contacts and arranged 5 viewings within 24hrs. A ..."

What do buyers say about FBM Haverfordwest?

51 reviews from buyers, rated 4.9 out of 5 on average. For example, Sèamus wrote: "I moved to Haverfordwest 2 years ago from Birmingham. My Parents decided to downsize and move from Birmingham to be near me. I registered with all all estate in ..."

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