5/5
When in a moment Of having lost a purchase, Liam was my absolute hero! Called me on the perfect property before on the market, offer accepted and solicitor I place less than 24 hours later! Amazing service
Trusted Agent profile
★★★★★
275 reviews across 3 platforms
24 Havelock Road, HASTINGS, TN34 1BP
MADE's HASTINGS office at 24 Havelock Road is rated 4.8 out of 5 across 275 reviews on three platforms, including 263 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for MADE, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the HASTINGS office, from every platform, shown as written. First names only.
5/5
When in a moment Of having lost a purchase, Liam was my absolute hero! Called me on the perfect property before on the market, offer accepted and solicitor I place less than 24 hours later! Amazing service
5/5
From the start to finish the whole team was fantastic. Ben was so welcoming and made me feel comfortable and Jess was amazing, every time I needed something she was always at the end of the phone. We would totally recommend them to anyone.PositiveProfessionalism
5/5
Very efficient service, completed in just four weeks! Charlie kept me informed throughout the sales process and he went above and beyond what would be a normal level of customer service. I felt that he had my best interests at heart and was very approachable, professional and helpful at all times. Thank you.
5/5
Joe Finney, MADE estate agents, provided such an excellent service and went far and beyond any expectations I had. Not easy to get everyone on the same page but he managed it. Furthermore, MADE itself is such a professional estate agents, very prompt, great marketing of the product and I could not ask for more. Thanks for seeing a very twitchy person through this event and making it so much easier for me. Cannot recommend them highly enough
5/5
When in a moment Of having lost a purchase, Liam was my absolute hero! Called me on the perfect property before on the market, offer accepted and solicitor I place less than 24 hours later! Amazing service
5/5
If you’re looking for a review on whether you should either sell or buy your property with MADE then this is the review you need to read. I had both my sale and purchase through MADE and like most of these things, it naturally came with its own bumps in the road. But it’s how the agency then deals with these things along the way that matter most.. Olivia @ MADE was absolutely fantastic from start to finish, I can’t fault the service she provided. Not only did she give solid advice and support throughout my entire transaction start to finish but she went above and beyond to actually ‘make it happen’. She is the epitome of what you want from an Estate Agent - someone that is competent, reactive and always picks up the phone. Olivia’s experience over the years is unrivalled and it’s demonstrated with how she conducts her business. Any hurdle we faced, Olivia ALWAYS brought solutions and not problems to the equation which is crucial when you’re going through a delicate process like this. In fact, the whole team at MADE was consistent and there was one instance, I was getting something delivered to the new property and they even arranged someone to go to the property on a Saturday (out of office hours) to take it in for me. Myself, my partner and little baby girl are incredibly thankful to Olivia for getting this over the line for us and in the time we needed it. Olivia, if you’re reading this, you are a G.
5/5
I recently sold a property through Made and the staff were amazing. Jess and Andy were so helpful through the process and kept me updated and informed along every step of the way. Highly recommend, such a good service!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Made Team made the whole process of selling my house very straightforward and stress free. Everyone has been very helpful, professional and friendly. Thank you Team Made ☺️
5/5
We have sold 2 properties with Made and they have been absolutely amazing They work hard for you and have always got us a price that exceed other agents best pitches. Olivia and Ben and the whole team are professionally brilliant with full open honest work... a rare thing in the estate agent industry. I would HIGHLY recommend to anyone buying or selling in the Hastings area. I know this sounds over the top, but its true. I write this as I leave the house they sold for us in an instant and for just over the price they suggested
5/5
Fantastic from start to finish, personable, excellent marketing of the property, loads of viewings and sold it in good time. Wouldn't hesitate to use again. Purple Bricks were terrible - use your local estate agents!
5/5
A massive thank you to the team at MADE. They were very professional and kept us up to date throughout our sale. We would highly recommrnd them. Ben and the team are enthusiastic, hard working and highly personable. We wouldn't hesitate to use them again in the future.
5/5
Exceptional service received from Made Hastings. Olivia was absolutely brilliant! The photos taken of our property were amazing. Would highly recommend Made Hastings and will certainly be using them again.PositiveResponsiveness, Quality, Professionalism
5/5
We chose MADE to sell our existing property as we had done research into local estate agents and knew that they perfectly fitted our aesthetic. Once working with them, we knew that we had made the right decision! Luckily, (thankfully!) we also found our new dream home through them and we couldn't be happier. I would recommend MADE to anyone wanting to sell or buy their perfect place. They are such a fantastic team and extremely professional. Thanks MADE!PositiveResponsiveness, Quality, Professionalism, Value
5/5
The guys at Made provide a tailed and bespoke experience and their attention to detail is second to none. From the initial meet with Ben to the photos with Olivia the experience was perfectly matched. The immediate creation of the sales pack ensured the property sold instantly on the first block viewing. From then on the sale was handled meticulously by Andy who always made himself available to answer our queries and needs. That additional layer of service helps an incredible stressful situation run smoothly. Thank you for all that you’ve done to support us. Highly recommend speaking with Made!PositiveResponsiveness, Quality, Professionalism, Value
5/5
So often one is disappointed with companies who offer the world, only for their service to rapidly dissolve once a commitment has been made. Made are a refreshing change to this rule, assisting at the same high level from the day Ben floated in to value the property to when Stephanie congratulated me on the sale. Their professionalism, thoroughness, empathy, charm and sense of humour kept the whole project on track and me away from the window ledge. I cannot recommend this company enough. If only they had an in house legal and removal branch ! Thank you for negotiating and smoothing over the lumps and bumps in what is so often described as one of the major challenges in life.
1/5
They listed a property for sale on Monday morning. I called them on Tuesday to make an appointment for a viewing. They said they are too busy, so we booked an appointment for Saturday morning, that was the closest date possible. They called me on Friday afternoon that they cancelled my appointment as they already sold the property... I feel heartbroken. I'm a first time buyer who try to get on the property ladder, but the agencies like this one just make my chances way harder. I have the mortgage agreement in principle and I'm not just a time waster who wants to see properties for fun. They don't even wait a full week to leave chance for others to at least let them make an offer. I think it's a really unfair, careless and incredibly mean thinking. But, I guess, money talks...
5/5
Made are a truly excellent Estate Agent and have handled my sale with professionalism and efficiency from the word go. From Ben's initial valuation and advice on who was likely to purchase my property and when - he was right on every point - to the whole team guiding and helping through the whole selling process, it has been a painless experience from beginning to end. Elliot, Tony, Gemma and Stephanie fixed up 14 viewings in a 3 week period, always advised me first and gave honest and good feedback from the viewings. Once an offer had been made, Jess and Will dealt with solicitors and buyers ensuring that everything progressed smoothly and there were no unnecessary hold ups. It took exactly 11 weeks from offer to completion (Ben had advised me at the beginning that I would be out in 12 weeks from accepted offer so they surpassed themselves). Most importantly, they are genuinely nice people to deal with, always friendly and trying to do their best for you. I can't recommend them highly enough.
5/5
The team of MADE has been extremely professional, friendly, patient and understanding during the process of selling our flat and the purchase of our new flat. Their level of communication is fantastic and they will get back as soon as they can. The service they provide is personable and although we had a contact person allocated, we got to know most members of the team. When we got the keys of our new flat, they were genuinely happy for us and the ‘ moving present ‘ came in very handy! I would highly recommend this firm and we will definitely go back if move again ( hopefully not for a while though 😀)
5/5
Despite the usual problems associated with selling a property, Made kept me up to date, helped with problems, and were polite and courteous throughout; particularly Joe F.
5/5
Despite the usual problems associated with selling a property, Made kept me up to date, helped with problems, and were polite and courteous throughout; particularly Joe F.
5/5
Made are a first class estate agents,nice people, keeping you informed of what’s happening all the way through the selling process. I would have no hesitation in recommending them in the future. WELL DONE Ben and the team. Posted on behalf of Hannah Smith.
1/5
Spoke to Elliot from made housing the man’s customer service was non-existent I attempted to put an offer in on a property and his response was just rude, lol
5/5
MADE appear to act as agents to the higher quality (and more unusual) properties in Hastings. We've only experienced them as buyers, however they do give a sense of quality and knowledge throughout the process. They are very responsive, and all staff appear to have knowledge of each property so there is no drop-off in service. I expect they are a premium product (for sellers) but do provide a better service than their competitors in my experience.
1/5
They listed a property for sale on Monday morning. I called them on Tuesday to make an appointment for a viewing.They said they are too busy, so we booked an appointment for Saturday morning, that was the closest date possible.They called me on Friday afternoon that they cancelled my appointment as they already sold the property...I feel heartbroken. I'm a first time buyer who try to get on the property ladder, but the agencies like this one just make my chances way harder. I have the mortgage agreement in principle and I'm not just a time waster who wants to see properties for fun. They don't even wait a full week to leave chance for others to at least let them make an offer. I think it's a really unfair, careless and incredibly mean thinking. But, I guess, money talks...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
MADE's HASTINGS office has 275 reviews across three platforms: 263 on Google, 11 on Facebook, 1 on Trustpilot.
MADE Hastings is rated 4.8 out of 5 across all 275 reviews, and 4.9 out of 5 on Google from 263 reviews.
Yes. In The Trusted Agent 2026 awards: MADE, HASTINGS won Trusted Agent.
MADE Hastings, 24 Havelock Road, HASTINGS, TN34 1BP.