Manners & Harrison Hartlepool reviews

★★★★★ 5/5

Google

All the agents that attended to me were really exceptional and friendly. Kristi, Nelson and Chantel attended to my every need promptly, I’m happy with the service and I can definitely recommend to anyone who asks, I even got a thank you package from you guys wishing me well in my new home which was really heart warming. Thanks team

Ibukunoluwa · 30 November 2023

★★★★★ 5/5

Google

Recently used the Manners & Harrison Lettings team to manage my new rental property. From start to finish Nelson, Kristie and Chantel have been on the end of the phone when I’ve needed them but also have called me with updates. A great team with great communication, just what I’d expect for a wrap around landlord service. Thank you!

Daniel · 30 November 2023

★★★★★ 5/5

Google

Manners & Harrison are a great estate agent. I have nothing but positive things to say about them. They’re always responsive and quick to sort things out if there’s ever an issue. The staff are friendly and easy to get along with. I’m happy to have my first home with them. Would definitely recommend Manners & Harrison to others.

KristianaZ · 30 November 2023

★★★★★ 5/5

Google

Worked with the fantastic Dan (mortgage advisor) when purchasing our new property and can honestly say it was stress free and straightforward - advice was given with many options and alternatives always available to us. Will definitely use again for remortgaging purposes. Highly recommend whether remortgaging or buying a property.

DARREN · 28 May 2024

★★★★★ 5/5

Google

Me and my partner went through Manners and Harrison to rent our first home, with the help of Kristi Cartwright it made the experience great, It couldn’t have went any better. Kristi was really helpful and always available if we needed anything!

Louise · 26 October 2023

★★★★★ 5/5

Google

Excellent service and Elliot went out of his way to get things sorted quickly so we could be in our home before Christmas. Very friendly and approachable staff all round. Thoroughly recommend their services.

Julie · 26 October 2020

★★★★★ 5/5

Google

Great service by Dan Waddingham Definitely would recommend 👍 …

Gary · 1 October 2025

★★★★★ 5/5

Google

First I would like to say a big thank you to Kristi in the Hartlepool branch, she has been very helpful and kept me updated with what was going on and understanding when I needed more help than usual. We have the perfect house and can’t wait to start new chapter in it!!

Jannine · 26 October 2022

★★★★★ 5/5

Google

Great service, Daniel really listened to our needs and helped arrange the remortgage to purchase our holiday let, life insurances and completion of a much needed wills. Would thoroughly recommend to anyone requiring any financial advice with buying property.

Christopher · 25 September 2024

★★★★★ 5/5

Google

Claire and her team were very professional and helpful at the outset and throughout. They were friendly and calm and dealt with things ASAP. I didn't feel like I was bothering them when I contacted them even though they were swamped in this market. I would recommend them to anyone.PositiveProfessionalism

Charlotte · 26 October 2022

★★★★★ 5/5

Google

Great experience with Dan W, mortgage advisor. He has helped every step so far in the house buying process and is always available very quickly for a chat if you have any queries or concerns.

Luke · 25 September 2024

★★★★★ 5/5

Google

We have been looking all over North-East England in our search for a home, and unlike some agencies found all the staff at Manners and Harrison to be friendly, helpful, efficient and professional. The ladies that showed us around the properties were lovely, and Pete Aves has gone out of his way to help us in our search; suggesting properties, checking in to get feedback, and generally being a fantastic point of contact. Five stars Pete!

Jon · 26 October 2020

★★★★★ 5/5

Google

I purchased a property with M. &. H. and Ella dealt with my offer through to completion. A very Professional lady nothing was a problem, any questions I had where answered ASAP. Very pleasant good telephone and customer service manner. A stress free experience and very happy with the service.

Keith · 26 October 2023

★★★★★ 5/5

Google

Highly recommended team.

Adedayo · 22 September 2025

★★★★★ 5/5

Google

Brilliant service through out. This kind of stuff really confuses me, I was looked after and all the gumph I didn’t understand was explained in depth i.e. all of it!! Appointment calls on time or a quick text to confirm they had finished with a previous customer and was available a little earlier if I was ready! I just need 10 of my friends to join up Sao I can get my money back ha ha. Thanks again for a great friendly service and brilliant advice going forward.

Miguel · 26 October 2023

★★★★★ 1/5

Google

Absolutely terrible service. They work with unscrupulous landlords and dont even care about their customers. After signing documents and giving deposits to stop me from pulling out of my rental agreement, Manners and Harrison informed me via a very brief email that THE DAY BEFORE I was due to move into my new home, the landlord was pulling out. As 'compensation' they gave me first refusal on an unsuitable house that happened to be on their books and the girl who showed me round this property seemed to have no clue that I might be upset about effectively just being made homeless and couldn't answer any of my questions about this new house and the landlord. I emailed Manners and Harrison stating how upset I was by this and the fact that this had effectively made me homeless and implored them not to work with such unscrupulous landlords again. I also expressed my unhappiness about the way I had been informed about my sudden homelessness via a brief email, no phone call , no speaking to the manager and barely an apology. But I received no response from them. They do not care. I also have yet to receive my deposit back after 2 months !! Do not use this estate agents!

Catherine · 26 October 2023

★★★★★ 5/5

Google

Throughout the whole process of letting our property, Manners and Harrison were always very welcoming and helpful. They were always happy to help with any queries we had and made the full process very easy. We would definitely recommend Manners and Harrison to anyone looking at properties!

Angel · 26 October 2023

★★★★★ 5/5

Google

Outstanding Service and customer satisfaction!!! Manners and Harrison sold my property super quick and for a great price. Massive thanks to Sharon Richardson,Kelly Anne Walker,Lesley Gray and extra thanks to Lottie Appleby not to mention everyone that worked behind the scenes. I would not hesitate to use this firm again.

Stuart · 26 October 2021

★★★★★ 5/5

Google

Would like to thank Manners and Harrison for helping me buy my first house! Dan was amazing, so helpful, made everything simple for me! Would defiantly recommend. Thanks again!

Christie · 26 October 2023

★★★★★ 5/5

Google

Am very impressed the Manners and Harrison Hartlepool and Nelson who arranged for my property to be rented out in such an efficient and professional manner. Everything has run smoothly through the tenancy and the communication and on going management has been great. Much appreciated.

James · 26 October 2023

★★★★★ 5/5

Google

Excellent service in this estate agents. Everyone was really helpful and friendly. In particular Brooke and Ben went beyond our expectations and made everything really easy on our end, both of them are extremely proactive which is really appreciated. Thank you.

Jamie · 26 October 2022

★★★★★ 1/5

Trustpilot

Be aware as you won't get important…

Be aware as you won't get important information. After putting an offer in on a property in Hartlepool. I was contacted by one of the agents saying that my cash offer had been accepted and I needed to pay £350 for searches, even though I was a cash buyer. I asked for a refund after the sale fell through 3 weeks later. I was then told that I would only get a refund if i used their services again to buy another property and only if it was completed within 6 months and paid for the searches again and try and claim them back before 6 months. I made a complaint to their complaints department and received an email from their area manager Sharon Richards. In the email, it was stated that I had asked for searches when i only asked if i could arrange a survey (Proof of the email was sent to them). I was also told that it was not the estate agents responsibility to help me with information about searches and surveys, yet they told me that i needed to pay for searches! It was also mentioned in the email that I agreed to conveyance searches two days prior to my offer being accepted. I don't know how that works lol. So, just to enlighten people who are buying a property for the first time through Manners and Harrison and maybe some other estate agents. As it is not their responsibility to give you this information, according to an area manager. This is my experience with Manners and Harrison only. Other estate agents might do the same, but my new property purchase estate agents, gave me the information about searches. Manners didn't as it wasn't their responsibility. 1: If you are buying a property and are a cash buyer. You do not have to pay for searches. It is your choice. Don't feel pressured into it. 2: If you pay for searches at Manners and Harrison. (Not sure if other agents are the same) They will not give you the below information until after it goes wrong. You will not get a refund unless you continue to use their services when buying another house and it needs to be completed in 6 months. You then need to pay for searches again and try and claim the old payment back after completion. 3: If you are purchasing a property. You don't have to get the searches done by the estate agent and can search for your own (Surveys as well) 4: If the seller of the property has not found a property. I would suggest holding off doing searches and surveys until they have got a property (Another thing you won't be told by the agent) Don't feel pressured into paying out any money until you have had time to think and had time to research.

Wayne · 19 July 2023

★★★★★ 1/5

Trustpilot

Avoid using this agency

Avoid using this agency. We had a viewing booked which got cancelled the day we were supposed to see the property, we were then told over the phone that we could view a property nearby later the same day, so we obliged. We drove 40 minutes and they didn’t even bother showing up to the viewing, when we rang them they said they were “on their way” (sounded like they were in an office) and also told us they got it mixed up and the property is no longer available. They did offer to show us round the adjacent property, but it wasn’t remotely similar to what we were looking for and would’ve required a 10-15 minute wait for them to actually show up. So two cancelled viewings, 80 minute round trip, and nothing to show for it.

Kiran · 7 June 2023

★★★★★ 5/5

Google

I have dealt with Claire in the lettings team and found her to be very easy to get on with. She has very good knowledge of the market and managed to find a tenant for our property very quickly. If I had any questions she was always quick to respond.PositiveResponsiveness, Professionalism

Robert · 26 October 2020