Trusted Agent profile · Hartlepool

Manners & Harrison Hartlepool reviews

4.4

★★★★★ Great

291 reviews across 3 platforms

Shrewsbury House, 129 York Road, Hartlepool, TS26 9DW, TS26 9DW

Manners & Harrison's office in Hartlepool, at Shrewsbury House, is rated 4.4 out of 5 across 291 reviews on three platforms, including 262 Google reviews rated 4.6.

Google logo

4.6 / 5

262

Reviews on Google

This office

Yell logo

2.5 / 5

8

Reviews on Yell

This office

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.

5/5

Google

Ben Ferguson was amazing throughout the mortgage process keeping me updated all the way. Providing me with all the information I needed and explaining everything to me. If I was unsure of anything he was very patient and nothing was a problem to him. I also want to thank him very much for getting me my Life Insurance as he knows it meant alot to me and I finally got it with his help. Very professional and very knowledgeable. Amazing service from a great guy. He is a credit to Manners and Harrison..

Hayley · 26 October 2020

Agent replied · 25 October 2024

Hello, thank you so much for taking the time to provide our Manners & Harrison team with a 5-star review. We are so happy to hear Ben and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.

5/5

Google

As a first time buyer I didn't have much knowledge about the process and Dan helped me to buy a property .A Big shout out to Dan, as he absolutely amazing throughout the process. Plus the team was great aswell. A my purchase has been completed I wanted to thank all of you☺️

Sadaf · 16 May 2025

5/5

Google

Claire Fishburn was extremely efficient and professional in our dealings with this company

Roy · 9 August 2025

Agent replied · 8 September 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Manners and Harrison were extremely helpful across two transactions, selling our parents house and finding then purchasing a retirement flat for our father. With the sale in particular they handled all viewings (we are not local to the …

David · 17 February 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with Manners and Harrison! It brings us joy to know we were able to assist with your parents' house sale and retirement flat purchase. Our team is dedicated to providing excellent customer … More

5/5

Google

We went through Manners and Harrison’s and it was the best decision we made. Dan was amazing and very helpful. explained everything to its full context and made us feel at ease with everything put in front of us. Would highly recommend Dan to anyone needing a mortgage advisor.

Jade · 29 January 2024

Agent replied · 25 October 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Buying my first property finally got a…

Buying my first property finally got a house which was being sold through manners and Harrison. I dealt with Antonia all the way through and she was a huge help and kept in contact with me through out

Glenn · 27 September 2025

5/5

Google

Have been excellent with communication when me and my partner was starting to let from one of their property's They were quick and reliable to get back in touch with anything we needed.

Daryl · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words! We prioritize communication with our tenants and are happy to hear that we were able to provide the support you needed. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Bought my first home with my first mortgage through Dan, Exceptional service, quick response time and a very friendly guy who managed to get me an amazing rate on my mortgage. Made the experience so easy and explains everything smoothly! Will be dealing with him on my next house!

Simon · 15 October 2025

Agent replied · 22 October 2025

Thank you for choosing us to help you with your first home purchase and mortgage! We're thrilled to hear that you had a great experience and appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Chantelle has been ever so helpful in helping myself and my boyfriend secure our letting, and we couldn’t be happier with the service from Manners and Harrison. Thank you so much :)

Emma · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us your 5* review Emma! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

On purchasing our new Home we firstly went to get mortgage advice from Dan Waddingham. We found Dan highly knowledgeable, extremely helpful and who answered any questions we had. He also responded quickly to any calls or messages. Dan found us a mortgage with a fantastic rate that we are very happy with. We would definately recommend Dan to anyone who needs any mortgage advice as he really goes out of his way to help and nothing is a trouble.

Ian · 26 October 2023

5/5

Google

Having decided to sell my house i tried several estate agents who all came and gave me a price and tried to sell me on their potential to market my house. Kelly from M&H was by far the best one, she was friendly and personable and really gave me confidence that M&H were the best place to come. I got the feeling that M&H would have that bit of extra bite to get something across the line. Once signed up i was assigned Brooke as my negotiator. Brooke was fantastic and answered all my queries and helped try and smooth the process for myself. I put my house on the market on a Thursday, by friday i had two viewings on my property and then an offer by Tuesday. Brooke calmly and professionally negotiated on my behalf getting me what i was aiming for on my property. overall a very painless experience and i would highly recommend should you need to sell your property. Thanks again to Kelly and Brooke for selling my house in under a week!! much appreciated.

Joe · 26 October 2023

5/5

Google

I am very impressed with their service. Initially I had hired a different agency to rent out my property. But didn’t hear back from them for 2 weeks. Then Nelson from Manners and Harrison called me and told me he can get the property on rent within 2-3 days. He’s assurance convinced me to give them my property for rent and within 2 days my property was rented out. The referencing and everything was done so smoothly by them. I am really really pleased with them. 100% would recommend them. Even my next property when I buy this year I will ensure I rent it out via them. Nelson is a top Lettings agent.

Pri · 26 October 2023

5/5

Google

Manners and Harrison hartlepool have helped us secure our new let. As new renters through an estate agent we were unsure of the process but Kristi Cartwright from the lettings team explained everything perfectly! She has kept us in the loop every step of the way. We were told of extra products like tenants insurance, and these were offered but not pushed on us so we felt no pressure. A very good experience from start to finish, all the girls we dealt with along the way were great, but especially Kristi :) we are excited for moving day now!

Krystal · 26 October 2023

5/5

Google

I was recently accepted to move into one of manners and Harrison’s properties, the main lady dealing with my housing has been Sophie. She has been so great and understanding of everything, meeting all my requirements. Everytime I’ve reached out she has answered in hours! Excellent and I can’t wait to start this journey with manners and Harrison

Katrina · 16 April 2026

5/5

Google

Dan is a massive help and excellent guide through the extensive task of buying our first home, he is providing clear explanation on each aspect of this process and ensures we understand all our options that are open to us. Thank you Dan.

Mymadmindxx09 · 29 January 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

This year we have been able to purchase our first home... all thanks to Jamie Wilson who works within Manners and Harrison as a mortgage broker. He has been absolutely amazing from start to finish: answering my millions of questions, liasing with my solicitors when I needed some help, advising me on not only mortgage but insurances as well. I couldn't ask for a better person to have helped us through this proces!!! Thank you very very much!!!

Ellie · 26 October 2023

5/5

Google

Marc and the rest of the staff helped us all the way to a unexpected and fairy tale conclusion. Thanks so much for for your guidance and patience during our journey.

Barry · 17 February 2026

Agent replied · 17 April 2026

"Thank you for choosing our business and entrusting us with your journey. It was a pleasure assisting you and we are delighted to have helped you reach a successful and magical conclusion. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent service provided for first mortgage with Dan Waddingham. Regular updates throughout process and literally everything taken care of for me. I cannot recommend enough. Thank you Dan!

DannyB · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Danny. Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant service, Daniel was very professional sorting out my mortgage. Always happy and cheerful nothing is ever too much trouble for him. Would highly recommend.

Shelley · 25 September 2024

Agent replied · 25 October 2024

Thank you so much for your wonderful 5* review Shelley! We're delighted to hear that Daniel provided you with brilliant service and made the mortgage process smooth and cheerful. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

I have a good experience with Manner and Harrison since we bought the house 7 years ago. We did the remortgage with our new broker, Dan Waddingham. His service is so considerate and he gave us so many help and good suggestions about our all questions. When we wonder if we wanted to change a new house or still continued to do remortgage, he gave us all details about what the difference between this two things. And he contacted his colleague to check our house valuation ASAP. Also he advised us have a good thinking about our decision and the do the next step. He is so professional during all the work.

Huang · 28 April 2024

Agent replied · 25 October 2024

Thank you for your glowing 5* review Huang Chen. Kind regards, Lucy, Customer Relations.

5/5

Google

My experience with Manners and Harrison was an amazing experience, my broker was Dan Waddingham who helped me through the process of understanding the home buying process, gave me step by step explanation and when I found my home helped me with the necessary paperwork, answered all my questions, was responsive to any queries I had during the mortgage application process along with explanation of the solicitors process and reassured me along each step, as a first time buyer I am grateful I walked into manners and Harrison and had a chat with Dan Waddingham. He makes the process a walk in the park he does most of the heavy lifting and informs you of his actions along the way. I highly recommend his services.

Tracy-ann · 28 April 2024

Agent replied · 25 October 2024

Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care

3/5

Google

On a busy main road with no parking at front. There is a disabled bay just down the road within a few mins walking distance which helps.

Michelle · 27 July 2024

Agent replied · 25 October 2024

Many thanks for your marvellous 5* review Michelle. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing experience, I am so happy and I would love to thank Dan for this wonderful experience . Whenever we had any questions he would respond quickly. I would recommend M&H to anyone looking to rent or buy a house.

Rhoda · 26 October 2023

Agent replied · 25 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Recently bought a new house and used Ben as my mortgage broker. Would highly recommend. Had a few problems but Ben took all the stresses away and sorted it all out for me. Got the best deal and saved a lot 10/10 thank you

Curtis · 25 August 2025

Agent replied · 8 September 2025

Hello Curtis, Thank you for your fantastic 5* review! We're thrilled to hear that Ben was able to take the stress away and secure the best deal for you. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Manners & Harrison's Google reviews

Questions about Manners & Harrison Hartlepool

How many reviews does Manners & Harrison Hartlepool have?

Manners & Harrison's Hartlepool office has 291 reviews across three platforms: 262 on Google, 8 on Yell, 21 on Trustpilot (across the whole business).

What is Manners & Harrison Hartlepool's rating?

Manners & Harrison Hartlepool is rated 4.4 out of 5 across all 291 reviews, and 4.6 out of 5 on Google from 262 reviews.

Where is Manners & Harrison's Hartlepool office?

Manners & Harrison Hartlepool, Shrewsbury House, 129 York Road, Hartlepool, TS26 9DW, TS26 9DW.

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