Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotScammers.
I don't want to influence anyone, it's just my opinion, they are thieves, they don't respect the contract, in the contract I stipulated that the rent can be increased by a maximum of 5% for two years, they increase it by 7.5%, I drew their attention and they don't care, I requested a problem related to the toilet bowl, it just stays fixed in the floor, it's rotten, I requested this in September and it's December and nothing has been finalized, I have unresolved problems for almost 4 years, but they gave me a registration number. In short, beware of them, they are scammers.
Dragos · 2 December 2024
Agent replied · 23 December 2024
Dear DragosWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleI would like to take this opportunity to thank the team at Gibbs for providing a first class service when dealing with the sale of my parents house. The team were always professional and very responsive but above all they were extremely patient! A big thanks to Paul in particular for his patience, perseverance and his sanity! Keep up the good work! Thank you all again, Adam - on behalf of the Williams family.PositiveResponsiveness, Professionalism
Floyd-Williams · 14 June 2021
Agent replied · 13 June 2024
Floyd-williams Family, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!
★★★★★ 1/5
TrustpilotAre they legal??
My experience with these Estate Agents, together with reading so many negative comments in this section, says it all: Gibbs Gillespie is an agency NOT TO BE TRUSTED and THEY ARE DISCRIMINATORY.Commenting and exchanging experiences with other people who have dealt with these agents, we have come to the conclusion that THERE IS A LOT OF CORRUPTION in this agency, both in the sale of properties and in the rental sector.For example, how can it be understood that a family (that I know) is told that they cannot rent a house for £2600 a month because they have (only-??-) an income of £85000 a year and they think that is not enough (??)...and they do not take into account their savings...BUT they are told that "if they pay 6/12 months' up-front rent in advance then, they are welcome to rent their properties and do not need to look at anything else (?)"...I think this company is not to be trusted. I would not be surprised if only fraudsters and corrupt people can do business with them:One for Another.
Ernan · 29 November 2024
Agent replied · 23 December 2024
Dear ErnanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleThey were really systematic and thorough in every step of the process. Specially Zohair, Tony and Kasia. They also coordinated very well with our solicitors Kingsley Bond and were very thorough with the documentation. They also negotiated with the seller on our behalf. So, I really recommend them.
Naren · 28 November 2025
Agent replied · 12 December 2025
Dear Naren A, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Lettings
Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!
Niral · 18 June 2026
Agent replied · 10 October 2026
Dear Niral,
Thank you for your 5-star review.
We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s great to know their knowledge and support have made your lettings experience a positive one and that they are always on hand to help when needed.
We really appreciate your comments and will be sure to share your feedback with Richard, Charlotte, and the team.
The Team at Gibbs Gillespie Gerrards Cross
★★★★★ 5/5
GoogleIt's been great dealing with Jo, very efficient
Sandro · 27 September 2026
Agent replied · 11 October 2026
Thank you, Sandro, for your fantastic 5-star review! We’re delighted to hear that Jo provided such an efficient service. We really appreciate your kind words and support of the Gibbs Gillespie Harrow team
★★★★★ 5/5
GoogleZahab Jafry from the Harrow letting team was very professional and friendly, and gave us good information about the properties he shares with us. I recommend him and his team. Thank you
Maariya · 9 April 2026
Agent replied · 11 October 2026
Dear Maariya _
We greatly appreciate your 5-star review and the time you took to share your experience with Zahab. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave been looking for the perfect home for a year and have always had very good experience with maynul from Hobbs, he is very pleasant to deal with and has excellent knowledge in the area.
Hitixa · 16 March 2026
Agent replied · 16 April 2026
Dear Hitixa Padhiyar
We greatly appreciate your 5-star review and the time you took to share your experience with Maynul. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotWorse estate agents and customer service at Harrow and Pinner branch, avoid......
This company cheats the landlords and tenant as well. When I moved in, the house wasn’t cleaned and when I called then no answer for days and days. I got the property cleaned professionally by their suggested cleaners at check out, they wanted to charge me £280 and when I showed them the invoice then they were like it’s fine, what the invoice cleaned the property, this company wants to charge extortionate money to the tenants when they leave the property. I would advice all the tenants to be careful with this company. They are so bad that wish I could give them negative rating. Their reviews says it all that the Harrow and Pinner branch service is one of the worst. Directors of the company are not available as well, only interested in taking the money. They are part of the inventory company who works together to get extra money from the tenant. It’s a scam....In reply to the comment:How come when the review went in public then you replied within 24 hours but you never replied to any of emails in the last 6 months ???If you are not part of the inventory company then how come they missed all the items mentioned in the garden for removal wasn’t mentioned in the check-in report ? Landlord and her friend Nero knows the item belonged to the previous tenant but you want to charge me ??? Why should I pay for something for removal for the items belonged to your old tenants who did a big scam at the property ? I was told that more than 10 people were living illegally in a 3 bed house and it was all arranged by your company. Why none of you replied when the bailiffs were coming at my place chasing the 5 of the previous tenants ? This is how you manage the property ? It’s fraud.... Don’t worry as I have the proofs and bailiffs letter for the previous tenants and you and your company will be reported to the media how you want to con tenants.In reply to your comment:You still haven’t answered my question. Why should I pay for something which belonged to the previous tenant and landlord. How come your inventory person not documented while check in and now you want to charge me at check out. I confirmed that landlords agent Nero is aware of that and still you want to charge and keep the money. I sent you the picture that in the inventory list, it says the carbon monoxide alarm wasn’t working, did you ever repaired that ? I sent the pictures of the decking and it was only me who chased the landlord for 3 months to get it done. You did nothing about it. Please stop lying on reviews. I have all the proofs. Keeping my deposit money is considered as fraud and I will be taking your company and the landlord to the court for harassment, ignorance and negligence of health and safety....NO NEED TO JUSTIFY YOURSELF, YOUR REVIEWS ALL OVER THE INTERNET SAYS IT ALL. YOU HAVE 76% BAD REVIEWS. PATHETIC.... DISGRACEFUL... Hope my message reaches the director of your company
Ramkrishna · 23 July 2019
Agent replied · 13 June 2024
Dear Ramkrishna,Your complaint has been passed to me for review and I reply to the points you have raised below.Hinch Property Management Inventory Services, who compiled the Inventory, are an independent, industry accredited company. They do not form part of Gibbs Gillespie and they are employed to produce a fair, unbiased report. Upon your exit of the property, the Inventory Check-Out report highlighted that further cleaning was needed. As such we sought to recover costs from your security deposit. . You later informed us that you had engaged one of our recommended cleaners to clean the property. Once you made us aware of this, and provided us with the corresponding receipt, we confirmed the charges were not applicable. We have now taken the issue up directly with the cleaners as the work they carried out is far below the acceptable standard. The Check-Out report also raised other items as tenant costs (items left at the property, gardening, various other items of damage), and the landlord is still seeking to recover these costs from your deposit. We have tried to address these items between our parties, however you do not seem to wish to communicate any further over the security deposit. We would be happy to continue to try to resolve this, however if an agreement cannot be reached, you will need to refer the case to the Tenants Deposit Scheme (TDS), with whom your deposit is registered, for independent arbitration.I hope the above clarifies the matter.Kind regards,Nicholas Edwards MARLAGroup Lettings ManagerIn reply to your further comments:We have been in constant communication throughout the tenancy, including meeting with you at the property in April, and can document communication throughout the last 6 months up to yesterday evening (22/07/2019). The actions and any potential debts of previous tenants cannot be attributed to Gibbs Gillespie, with Bailiffs and debt collection agencies only often authorised to deal with the account holder. As previously stated, we are happy to try to work with you to resolve the disputes over the end of tenancy dilapidations. However, as you seem unwilling to do this, you will need to refer the deposit to the TDS for independent arbitration. You will find further details on how to do this here https://custodial.tenancydepositscheme.com/tenants/.
★★★★★ 5/5
TrustpilotJames at the Gerrards Cross Branch…
James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻
Wendy · 19 May 2023
Agent replied · 13 June 2024
Dear Wendy HillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotUnprofessional Behaviour by Mark Lander & Grace
I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.
Sushil · 8 November 2024
Agent replied · 23 November 2024
Dear SushilWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleThe service was excellent and we found the staff very friendly and supportive. We recommend them very highly to any future clients. Thankyou for your services and special thanks to Robbie, Catherine, Alex and Shah. We treasure you. We shall never forget you all . I would like to add on josh as well..he was also great
Ruth · 14 June 2023
Agent replied · 13 June 2024
Dear Ruth Opoku
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleHands down one of the worst estate agents! Unprofessional, rude and dismissive. They have zero regards to customer satisfaction.
Zeezee37 · 11 July 2026
Agent replied · 11 October 2026
Dear Zeezee37,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleVery good agency. Very active sending properties for viewing. Zahab showed me around the property very professionally and positively.
Leticia · 11 July 2026
Agent replied · 11 October 2026
Thank you, Leticia, for your excellent five-star review.
We're delighted to hear that you had such a positive experience with our Harrow team. We understand how important it is to have access to suitable property opportunities when searching for a new home, so it's great to know our team kept you informed and helped arrange viewings that matched your requirements.
We're also pleased to hear that Zahab provided a professional and positive viewing experience. Taking the time to understand our customers' needs and provide helpful guidance throughout the property search is something we pride ourselves on.
We'll be sure to share your kind feedback with Zahab and the wider Harrow team. Thank you for choosing Gibbs Gillespie, and we wish you every success with your property search in Harrow and the surrounding areas.
★★★★★ 5/5
GoogleI viewed the property with Zahab Jafry he provided an excellent service. Very helpful and answered all questions clearly
Hussain · 11 July 2026
Agent replied · 11 October 2026
Thank you, Hussain, for your excellent five-star review.
We're delighted to hear that Zahab provided such a helpful and professional property viewing experience with our Harrow team. Taking the time to answer questions clearly and provide customers with the information they need is an important part of our service, so it's great to know Zahab helped make your viewing a positive experience.
We'll be sure to share your kind feedback with Zahab and the wider Harrow team. Thank you for choosing Gibbs Gillespie, and we wish you every success with your property search in Harrow and the surrounding areas.
★★★★★ 5/5
GoogleSagan Jafry did my viewing for two properties he was very helpful and fitted me into an extra viewing in his busy schedule very professional and accommodating.
A · 11 May 2026
Agent replied · 8 December 2024
Dear A. Osman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Gibbs Gillespie
Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.
HB · 27 August 2024
Agent replied · 29 October 2024
Dear HB Customer care is important to us so we really appreciate you taking the time to leave a review and for giving James and the team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 2/5
TrustpilotThe process has been pretty poor from…
The process has been pretty poor from the start, especially with communication. I asked to add updated photos, which were never done, and the agents showing the property didn't explain all the features of the property to potential buyers.The move managers communication has been poor throughout and even yesterday when I called the office to ask for the move manager, I was told I would get a call back but have not had a call back. This seems to have been the experience throughout the process and I feel very disappointed with the overall experience with Gibbs Gillespie as I thought I had signed up to a reputable estate agent.
Ellesh · 29 October 2024
Agent replied · 23 November 2024
Dear ElleshWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
★★★★★ 5/5
GoogleZahab Jafry was very friendly helped us out with the property viewing and reccomended us suitable places according to our needs and requirements. Thank you so much for uour help
Vishwa · 24 November 2024
Agent replied · 8 December 2024
Dear Vishwa Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGibbs Gillespie have been wonderful in helping us find a new flat. The whole process was really smooth - from the viewing, to finalising our tenancy. Aveek has been an absolute star and he's been really helpful, answering all of our questions. Everything has been seamless so far. Couldn't recommend them more!
Thank you so much!
Ingrid · 14 June 2023
Agent replied · 13 June 2024
Dear Ingrid
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotUnsupportive
I was renting a property for 3 years. The service received was horrendous. I had a leaking roof for 3 years. (I lived in a flat in the 4th floor) when it would rain there would be a constant leak from the spot light. Yet nothing more than an engineer coming to look at the light was done. Because of this dangerous risk I had removed the light bulb to stop a short circuit and potential being electrocuted. They tried to charge me to put the light bulb back in. They didn’t even want to rectify the issue for the next tenants. Be careful when leaving the property they are looking for any excuse to retain your deposit. I had the apartment professionally cleaned, however there was a bit of dirt on the counter in the bathroom after emptying the property and they were trying to charge me over £270 for this. They have been prolonging giving my deposit back. I received my deposit over 2 months after I moved out.
M · 22 October 2024
Agent replied · 23 November 2024
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotA Job Well Done
I just wanna say Thank You for a job well done and I wanna thank Joe Hill for dealing with my flat and giving me all the help that he could to sell my property. I wouldn't have done it without his help and I will definitely contact him again in the future. It was a pleasure doing business with Gibbs Gillespie. Well done guys👏🏼👏🏼👏🏼
Cez · 30 July 2022
Agent replied · 13 June 2024
Dear Cez,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHighly Recommended
pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth
Danish · 30 June 2026
Agent replied · 10 October 2026
Dear Danish Faryal
We greatly appreciate your 5-star review and the time you took to share your experience with Pritesh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleViewed a few properties with other agents in Harrow, met with maynul from gibbs and was super impressed with his service and knowledge- recommended to all who are looking in the area
Mehdi · 16 March 2026
Agent replied · 16 April 2026
Dear Mehdi Khem
We greatly appreciate your 5-star review and the time you took to share your experience with Maynul. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
