Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat customer service and very considerate team. I was trying to find housing while overseas and the two letting agents I worked with were wonderful. Ms. Courtney Rogers was very kind, friendly and attentive while helping me figure out everything I needed and Mr. Joshua Hardy who showed me the flat was thorough, personable and accommodating. I highly recommend the Gibbs Gillespie team!PositiveResponsiveness, Professionalism
Chrissa · 25 August 2021
Agent replied · 13 June 2024
Dear Chrissa
Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Harrow. We're so happy you had a positive experience with us.
Kind regards
Customer Care Team
★★★★★ 1/5
TrustpilotWorst agent for lettings
Worst agent for lettings. As soon as tenants do not pay and cause damage, they want to keep taking their tenant find fee and do nothing in themselves to help with this matter, contrary to their legal obligations. You do not receive support.service when things go wrong, while still paying their fees. Danielle is often very unhelpful and refuses to assist, when she is available. Otherwise expect to fend for yourself as she provides no other contact/does not pass on your matter in her long absences. Nick, one of the directors, is no better, making excuses on her behalf and refusing to investigate the facts I provide. Use any other agent for lettings. Useless for landlords.
Landlord · 30 June 2023
★★★★★ 5/5
GoogleI was shown around the Fairholme Road property by Zahab Jafry he provided an excellent service and seems very knowledgeable about properties and the market in general.
Misty · 11 March 2026
Agent replied · 11 October 2026
Dear Misty Patel
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleWe again with Zohair He was very polite and kind, and provided a lot of useful information. He was very professional and patient in answering our questions. I will definitely recommend Zohair to friends who need it.
Roy · 15 March 2024
Agent replied · 13 June 2024
Dear Roy Roy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotUseless liars
Biggest bunch of useless, lying, slimy salesmen I have ever come across.From day one they have been useless, but to give you an example, I am waiting for over £3000 of deposit to be returned to me from my previous tenancy. They told me they have been chasing the landlady weekly and for me not to worry.I get hold of the land lady myself, and she received one email over a month ago…. It’s lucky they are in London where needs far out way service quality….
Chris · 14 June 2024
Agent replied · 23 August 2024
Good AfternoonThank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team at Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .
★★★★★ 5/5
GoogleII have recently sold a property through Gibbs Gillespie and wanted to let you know how helpful Catherine has been. I do not know how I would have got through the whole process without her.
She helped me all through the different stages and explained things I did not understand. She even transferred the information onto the correct TA6 form for me as my solicitor had sent me an incorrect one.
Catherine always responded either immediately or very shortly afterwards, even at the weekends and no question was too small for her to deal with. She was polite, supportive, and extremely efficient. You have a real treasure in your organisation and just wanted to make sure you were aware.
Kathryn Gibbon
Kathryn · 14 June 2023
★★★★★ 5/5
GoogleWe were shown around by Maynul for a viewing of a property we are interested in renting. Maynul was very professional and friendly, gave us alot of great advice and was very knowledgeable. Amazing service, thank you. Hans
H · 14 February 2024
Agent replied · 13 June 2024
Dear H Kula
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGreat estate agents to purchase with!
The estate agents, especially Thomas and Tom, at the Pinner office helped us all the way from viewings to exchange of contracts for our house purchase and they have been a pleasure to work with! We never felt like they represent just the seller as they were equally helpful, responsive, and diligent with us as buyers. Highly recommend!
Raghav · 11 June 2022
Agent replied · 13 June 2024
Hi Raghav S, thank you so much for your positive comments about Gibbs Gillespie Estate Agents Pinner! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
TrustpilotSupportive staff throughout the process
We have had a great experience with GG. When we put our house on sale, Sinead was extremely helpful and professional. All the other staff at the Ruislip, including Opinder, Sam and Ian have all been extremely helpful and supportive. Finally Luca has been great at keeping us up to date throughout the process. I am extremely grateful for their advice and guidance which has led to the successful sale of my house. A huge thank you to all the Ruislip staff who have been amazing during every step.
SSS · 2 June 2023
★★★★★ 1/5
TrustpilotTake rent and do nothing is their slogan.
We had a great experience with this agent initially, but unfortunately everything changed once we moved in.
Jackson · 21 May 2026
Agent replied · 1 June 2026
Dear Jackson Nathan,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI recently got a chance to interact with Gibbs Gillespie for my property search. I am more than delighted the way Joshua Hardy from Gibbs team handled my request. Within a very short span of time Josh was able to get the property of my preference and I am very happy with the entire process. I would really recommend them anytime.
Kumar · 25 December 2021
Agent replied · 24 December 2024
Dear Palani Kumar P,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotI felt like another customer at Gibbs…
I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.
Gibbs · 28 May 2024
Agent replied · 13 June 2024
Good afternoonWe are sorry for the poor communication and service you received, we always take it seriously when we hear of any dissatisfaction. Thank you for taking the time to provide us with your feedback, we appreciate it so we can continue to improve our service. Kind regardsCustomer Care Team
★★★★★ 5/5
GoogleFantastic customer service. Armaan in particular was great in supporting us with the sale of our property. Very responsive, even out of hours and weekends.
Tirth · 16 March 2026
Agent replied · 16 April 2026
Dear Tirth Benning
We greatly appreciate your 5-star review and the time you took to share your experience with Armaan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZahab Jafry was helpful and thorough with the viewing. Outstanding service and very kind individual. Thank you
Danushka · 15 January 2025
Agent replied · 22 January 2025
Dear Danushka Gunasekara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotGibbs Gillespie Ruislip have been outstanding
Gibbs Gillespie Ruislip have been absolutely outstanding. Their service, politeness, speed, and honesty has been fantastic. Luca, Sam and George have helped me sell my great aunts home, also helped deal with a flood and been so understanding and kind. Honestly I wish all estate agents would take a leaf out their book. The team have been so pleasant to deal with and have made the whole experience manageable . If I could give them 10 stars then I would . Thank you all so much for everything you’ve done. Lianne Read
Lianne · 18 May 2024
Agent replied · 13 June 2024
Dear LianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are really pleased to hear that the team in Ruislip have been fantastic during the selling of your Great Aunts home.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotSales
Went out of the way to ensure sales went through, Gavin & Luca were on top of the process, open lines of communication and effectively resolving issues…..job well done
Sheraz · 29 June 2024
Agent replied · 23 August 2024
Dear SherazCustomer care is important to us so we really appreciate you taking the time to leave a review for Gavin & Luca and for giving them a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleI viewed few properties with Zohair. Zohair is very professional in presenting the property and answering any questions. He keeps all the details ready. He is calm and soft when he approaches the clients. Thank you!
XXX · 14 February 2024
Agent replied · 13 June 2024
Dear Xxx Ramachandran
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotSuch a friendly and helpful team
Abraham Oommen and his colleagues, Edyta Pruszynska and Sam Collins at the Northfields branch of Gibbs Gillespie, have been nothing but amazing at supporting us through selling our family home and purchasing our next family home. From the first point of contact they were transparent, communicative and helpful. We did suffer from a slightly drawn out exchange process (owing to solicitors) but Abraham worked tirelessly to keep lines of communications open and helping co-ordinate to finalise exchange. As relatively inexperienced operators in house buying and selling it was reassuring to have Abraham and his team a call/email away to discuss anything from pricing strategies and home buyer surveys to small details around fixtures and fittings.We would thoroughly recommend their services to anyone considering buying or selling.
James · 31 March 2023
★★★★★ 5/5
TrustpilotA big shout out to Philip at the Stanmore branch
Philip was great from Stanmore branch - felt at ease and also felt confident with everything he mentioned to me. Looking forward to a great relationship with you guys there.
Jill · 23 May 2024
Agent replied · 13 June 2024
Dear JillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!We are pleased to hear that the team in Stanmore have been a great help to you .Many thanksCustomer Care Team
★★★★★ 5/5
GoogleMaynul is very helpful and providing excellent service , he is a professional agent, we appreciated the service , thank you
Ray · 13 October 2024
Agent replied · 10 November 2024
Dear Ray Lee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA big thank you to Zahab Jafry, he was very attentive and answered all the questions I had. I appreciate the time he took in understanding what I was looking for in a property, great service overall!
Nisha · 16 December 2023
Agent replied · 13 June 2024
Dear Nisha K
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMaynul is one of the best agents in Harrow, highly informative and knowledgeable. Great service. Keep up the good work
Lokesh · 27 October 2024
Agent replied · 10 November 2024
Dear Lokesh Kumar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotDanielle Gennard from Ruislip Manor…
Danielle Gennard from Ruislip Manor branch is a real asset to Gibbs Gillespie. From beginning to end she remained professional and dedicated to help us complete our purchase. Her friendly and hard working manner helped us throughout the house buying process. It was a pleasure to deal with her. Thank you Danielle!
Beth · 23 August 2022
Agent replied · 13 June 2024
Thank you again for taking the time to let us know how we did. We appreciate your positive review about your recent experience with us and with Danielle in particular. We always strive to provide top quality service to all , and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie.Best wishes,Gibbs Gillespie Estate Agents Ruislip Manor
★★★★★ 5/5
GoogleOur sale was a little more complicated as we were not in the country and we were a little concerned. We should never have worried, Tim and the team were great.
The house sale was handled with such professionalism and concluded quickly. We are so thankful.
We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Jane · 14 June 2022
Agent replied · 13 June 2024
Dear Jane,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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