Trusted Agent profile · Harrow

Gibbs Gillespie Harrow reviews

★★★★★ Great

1,058 reviews across 2 platforms

303-305 Rayners Lane, Harrow, HA5 5EH

Gibbs Gillespie's office in Harrow, at 303-305 Rayners Lane, is rated 4.4 out of 5 across 1,058 reviews on two platforms, including 602 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.

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4.8 / 5

602

Reviews on Google

This office

Trustpilot logo

456

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Gibbs Gillespie Harrow won awards at EA Masters in one year, most recently 2022.

EA Masters winner in one year: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

Reviews

Every review we hold for the Harrow office, from every platform, shown as written. First names only.

5/5

Google

Great customer service and very considerate team. I was trying to find housing while overseas and the two letting agents I worked with were wonderful. Ms. Courtney Rogers was very kind, friendly and attentive while helping me figure out everything I needed and Mr. Joshua Hardy who showed me the flat was thorough, personable and accommodating. I highly recommend the Gibbs Gillespie team!PositiveResponsiveness, Professionalism

Chrissa · 25 August 2021

Agent replied · 13 June 2024

Dear Chrissa Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Harrow. We're so happy you had a positive experience with us. Kind regards Customer Care Team

1/5

Trustpilot

Worst agent for lettings

Worst agent for lettings. As soon as tenants do not pay and cause damage, they want to keep taking their tenant find fee and do nothing in themselves to help with this matter, contrary to their legal obligations. You do not receive support.service when things go wrong, while still paying their fees. Danielle is often very unhelpful and refuses to assist, when she is available. Otherwise expect to fend for yourself as she provides no other contact/does not pass on your matter in her long absences. Nick, one of the directors, is no better, making excuses on her behalf and refusing to investigate the facts I provide. Use any other agent for lettings. Useless for landlords.

Landlord · 30 June 2023

5/5

Google

I was shown around the Fairholme Road property by Zahab Jafry he provided an excellent service and seems very knowledgeable about properties and the market in general.

Misty · 11 March 2026

Agent replied · 11 October 2026

Dear Misty Patel We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We again with Zohair He was very polite and kind, and provided a lot of useful information. He was very professional and patient in answering our questions. I will definitely recommend Zohair to friends who need it.

Roy · 15 March 2024

Agent replied · 13 June 2024

Dear Roy Roy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Useless liars

Biggest bunch of useless, lying, slimy salesmen I have ever come across.From day one they have been useless, but to give you an example, I am waiting for over £3000 of deposit to be returned to me from my previous tenancy. They told me they have been chasing the landlady weekly and for me not to worry.I get hold of the land lady myself, and she received one email over a month ago…. It’s lucky they are in London where needs far out way service quality….

Chris · 14 June 2024

Agent replied · 23 August 2024

Good AfternoonThank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team at Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .

5/5

Google

II have recently sold a property through Gibbs Gillespie and wanted to let you know how helpful Catherine has been. I do not know how I would have got through the whole process without her. She helped me all through the different stages and explained things I did not understand. She even transferred the information onto the correct TA6 form for me as my solicitor had sent me an incorrect one. Catherine always responded either immediately or very shortly afterwards, even at the weekends and no question was too small for her to deal with. She was polite, supportive, and extremely efficient. You have a real treasure in your organisation and just wanted to make sure you were aware. Kathryn Gibbon

Kathryn · 14 June 2023

5/5

Google

We were shown around by Maynul for a viewing of a property we are interested in renting. Maynul was very professional and friendly, gave us alot of great advice and was very knowledgeable. Amazing service, thank you. Hans

H · 14 February 2024

Agent replied · 13 June 2024

Dear H Kula Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great estate agents to purchase with!

The estate agents, especially Thomas and Tom, at the Pinner office helped us all the way from viewings to exchange of contracts for our house purchase and they have been a pleasure to work with! We never felt like they represent just the seller as they were equally helpful, responsive, and diligent with us as buyers. Highly recommend!

Raghav · 11 June 2022

Agent replied · 13 June 2024

Hi Raghav S, thank you so much for your positive comments about Gibbs Gillespie Estate Agents Pinner! We are always more than happy to assist you if anything else comes up. Take care!

5/5

Trustpilot

Supportive staff throughout the process

We have had a great experience with GG. When we put our house on sale, Sinead was extremely helpful and professional. All the other staff at the Ruislip, including Opinder, Sam and Ian have all been extremely helpful and supportive. Finally Luca has been great at keeping us up to date throughout the process. I am extremely grateful for their advice and guidance which has led to the successful sale of my house. A huge thank you to all the Ruislip staff who have been amazing during every step.

SSS · 2 June 2023

1/5

Trustpilot

Take rent and do nothing is their slogan.

We had a great experience with this agent initially, but unfortunately everything changed once we moved in.

Jackson · 21 May 2026

Agent replied · 1 June 2026

Dear Jackson Nathan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

I recently got a chance to interact with Gibbs Gillespie for my property search. I am more than delighted the way Joshua Hardy from Gibbs team handled my request. Within a very short span of time Josh was able to get the property of my preference and I am very happy with the entire process. I would really recommend them anytime.

Kumar · 25 December 2021

Agent replied · 24 December 2024

Dear Palani Kumar P, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

2/5

Trustpilot

I felt like another customer at Gibbs…

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.

Gibbs · 28 May 2024

Agent replied · 13 June 2024

Good afternoonWe are sorry for the poor communication and service you received, we always take it seriously when we hear of any dissatisfaction. Thank you for taking the time to provide us with your feedback, we appreciate it so we can continue to improve our service. Kind regardsCustomer Care Team

5/5

Google

Fantastic customer service. Armaan in particular was great in supporting us with the sale of our property. Very responsive, even out of hours and weekends.

Tirth · 16 March 2026

Agent replied · 16 April 2026

Dear Tirth Benning We greatly appreciate your 5-star review and the time you took to share your experience with Armaan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Zahab Jafry was helpful and thorough with the viewing. Outstanding service and very kind individual. Thank you

Danushka · 15 January 2025

Agent replied · 22 January 2025

Dear Danushka Gunasekara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Gibbs Gillespie Ruislip have been outstanding

Gibbs Gillespie Ruislip have been absolutely outstanding. Their service, politeness, speed, and honesty has been fantastic. Luca, Sam and George have helped me sell my great aunts home, also helped deal with a flood and been so understanding and kind. Honestly I wish all estate agents would take a leaf out their book. The team have been so pleasant to deal with and have made the whole experience manageable . If I could give them 10 stars then I would . Thank you all so much for everything you’ve done. Lianne Read

Lianne · 18 May 2024

Agent replied · 13 June 2024

Dear LianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are really pleased to hear that the team in Ruislip have been fantastic during the selling of your Great Aunts home.Many thanksCustomer Care Team

5/5

Trustpilot

Sales

Went out of the way to ensure sales went through, Gavin & Luca were on top of the process, open lines of communication and effectively resolving issues…..job well done

Sheraz · 29 June 2024

Agent replied · 23 August 2024

Dear SherazCustomer care is important to us so we really appreciate you taking the time to leave a review for Gavin & Luca and for giving them a 5 star rating! Many thanksCustomer Care Team

5/5

Google

I viewed few properties with Zohair. Zohair is very professional in presenting the property and answering any questions. He keeps all the details ready. He is calm and soft when he approaches the clients. Thank you!

XXX · 14 February 2024

Agent replied · 13 June 2024

Dear Xxx Ramachandran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Such a friendly and helpful team

Abraham Oommen and his colleagues, Edyta Pruszynska and Sam Collins at the Northfields branch of Gibbs Gillespie, have been nothing but amazing at supporting us through selling our family home and purchasing our next family home. From the first point of contact they were transparent, communicative and helpful. We did suffer from a slightly drawn out exchange process (owing to solicitors) but Abraham worked tirelessly to keep lines of communications open and helping co-ordinate to finalise exchange. As relatively inexperienced operators in house buying and selling it was reassuring to have Abraham and his team a call/email away to discuss anything from pricing strategies and home buyer surveys to small details around fixtures and fittings.We would thoroughly recommend their services to anyone considering buying or selling.

James · 31 March 2023

5/5

Trustpilot

A big shout out to Philip at the Stanmore branch

Philip was great from Stanmore branch - felt at ease and also felt confident with everything he mentioned to me. Looking forward to a great relationship with you guys there.

Jill · 23 May 2024

Agent replied · 13 June 2024

Dear JillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!We are pleased to hear that the team in Stanmore have been a great help to you .Many thanksCustomer Care Team

5/5

Google

Maynul is very helpful and providing excellent service , he is a professional agent, we appreciated the service , thank you

Ray · 13 October 2024

Agent replied · 10 November 2024

Dear Ray Lee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

A big thank you to Zahab Jafry, he was very attentive and answered all the questions I had. I appreciate the time he took in understanding what I was looking for in a property, great service overall!

Nisha · 16 December 2023

Agent replied · 13 June 2024

Dear Nisha K Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Maynul is one of the best agents in Harrow, highly informative and knowledgeable. Great service. Keep up the good work

Lokesh · 27 October 2024

Agent replied · 10 November 2024

Dear Lokesh Kumar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Danielle Gennard from Ruislip Manor…

Danielle Gennard from Ruislip Manor branch is a real asset to Gibbs Gillespie. From beginning to end she remained professional and dedicated to help us complete our purchase. Her friendly and hard working manner helped us throughout the house buying process. It was a pleasure to deal with her. Thank you Danielle!

Beth · 23 August 2022

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We appreciate your positive review about your recent experience with us and with Danielle in particular. We always strive to provide top quality service to all , and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie.Best wishes,Gibbs Gillespie Estate Agents Ruislip Manor

5/5

Google

Our sale was a little more complicated as we were not in the country and we were a little concerned. We should never have worried, Tim and the team were great. The house sale was handled with such professionalism and concluded quickly. We are so thankful. We would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 14 June 2022

Agent replied · 13 June 2024

Dear Jane, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Gibbs Gillespie Harrow

Has Gibbs Gillespie won any awards?

Yes. Gibbs Gillespie won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Harrow branch at EA Masters 2022.

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