Every review we hold for the Harrow office, from every platform, shown as written. First names only.
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5/5
TrustpilotI would like to thank Grant and hisβ¦
I would like to thank Grant and his entire team making my purchase happen. I donβt think my purchase would have gone through without help of Grant. He simply made it happen πThank you so much Grant & team at Stanmore!
Anu Β· 1 October 2022
Agent replied Β· 13 June 2024
Dear AnuCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotI would like to say a special thank youβ¦
I would like to say a special thank you to Paula Chapman my Move Manager for all hard work and support she give me into this long journey. She was a fantastic lady and a kind person!!! Thank you Paula ( Gibbs Gilespie)
P Β· 2 July 2022
Agent replied Β· 13 June 2024
HelloWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
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5/5
GoogleI came across Gibbs very professional in approach. Specifically Alex Waldron who did a viewing for me in North harrow. He is one of the most professional and humble estate agents I came across who did his homework in terms of layout and nearby areas which is rare in estae agents as half of them dont know dimensions of the house they are showing. Most importantly his car broke down still he walked from Gibs Raynerlane office to North Harrow that too on time.
Mayuresh Β· 19 July 2023
Agent replied Β· 13 June 2024
Dear Mayuresh Patil
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleViewed a flat which went well. Spoke to landlord which went well. Received a call from the Agent where they indicated the landlord would like to proceed with my offer and they offered a "No deposit" option. I indicated I would like a standard security deposit. The agent indicated that that may cause the landlord to take another offer as he preferred a no deposit option. I said it must be a standard security deposit. Agent emailed me the landlord went with another offer. A couple of weeks later, I called the landlord and asked him what happened, as we had a good rapport together. He indicated he didn't even know what a No Deposit option was, so I explained to him. For those that are not aware, no deposit option is non refundable and not cheap (Over 1K GBP in this case).
Predatory practices from an agency to tenants is a one star. Lying to their clients (landlords) is a one star.
Shameful.
Dan Β· 19 July 2023
Agent replied Β· 13 June 2024
Dear Dan,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleI have had a great experience with the agency , especially Zahab Jafry he was so professional explained everything well and patiently answered all my queries
Limi Β· 16 December 2023
Agent replied Β· 13 June 2024
Dear Limi Elsa Daniel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
TrustpilotOverall a good service
This review is for the Ruislip branch, where we were helped by Matt and Elaine in the sale of our property. Initially our experience was a little shaky. Gibbs were excellent at organising everything very quickly - we signed the contract at the beginning of the week and before the week had ended our home was listed with some beautiful photos. We were looking to sell during the height of the stamp duty holiday and our property was very overvalued, which probably hurt us a little in the beginning and caused us to miss a few opportunities. However, once the price was corrected we got some good offers in and felt well supported and informed at all times. We appreciated the consistent and regular updates. Elaine in particular was a great support during this time - especially when we were in the final stages of trying to complete and I will always be very grateful for her sympathetic ear. A little bit of kindness and understanding can mean the world to anxious sellers/ buyers. Many thanks for all your help in seeing our sale through to the end.
Claudia Β· 27 September 2021
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5/5
TrustpilotSale with Gibbs Gillespie- Aqib
I have sold my property and GG were the selling agent, the whole sale process was so stressful due to delay from solicitor and one after another hiccups and it took almost 7 months to complete the sale. Aqib Hamid was dealing with my property, I must say he is man with lots of patience. If it was someone else, he/she would have gave on this sale long time back. But Aqib made sure the completion happens. I will definitely recommend Gibbs Gillespie to anytime.
Anjna Β· 18 September 2021
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1/5
TrustpilotDocument everything
Document everything! It's taken 5 months to get our deposit returned
Nic Β· 13 March 2026
Agent replied Β· 1 June 2026
Dear Nic Henry
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
GoogleHonestly speaking, the best agency to ever go through with. Very trustworthy and consistent with their assistance. Mr Robbie was always assisting us with our purchase and always kept everything up to date with us. He was very polite and professional. An excellent communicator. Whenever we needed any help or questions, he was always ready to help us and didnβt struggle with anything. Also Mr Tim was also a professional respectful man who had quality service provided. Kept everything up to date as well and continuously wanted to complete the purchase for us.They were consistent from all perspectives including solicitor, us (buyers), seller etc.
I believe the all the staff in Gibbs Gillespie Harrow are excellent and all had strong teamwork to provide an outstanding customer service. Couldnt be happier with this service provided.
Very recommended!!
Will let family and friends know for this superb service provided!
Kind regards
Mr Jawad Al-Majmai
Mrs Inas Al-KhafajiPositiveResponsiveness, Quality, Professionalism, Value
Zahraa Β· 25 August 2021
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2/5
TrustpilotPlease proceed with caution
I am very disappointed with my experience with Gibbs Gillespie.
Iman Β· 18 March 2026
Agent replied Β· 1 June 2026
Dear Iman Yassaee
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
GoogleIts been a good experience to see properties with Gibbs Gillespie.
Zohair is good in Sharing every details about the property.
ASHISH Β· 15 March 2024
Agent replied Β· 13 June 2024
Dear Ashish
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleZahab Jefrey was very accommodating. It was a nice tour.
Ilesanmi Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Ilesanmi Omoniyi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleVery professional and fast response. Also many thanks to Daniel Bedborough whom we had a viewing appointment with at 5:35 pm but waited for us for 20 minutes as we arrived late.
Ahmed Β· 14 June 2023
Agent replied Β· 13 June 2024
Hello Ahmed,
Thank you for taking the time to review us! We are pleased you have had a good experiance so far!
Gibbs Gillespie Harrow Lettings
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5/5
GoogleExcellent service from the Gibbs-Gillespie staff. Aveek has been extremely helpful and professional. He made the process quick and hassle free. Definitely one of the best agencies I have ever deal with.
Daniele Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Daniele
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleBefore start My process they took Β£426 deposit then unfortunately after few weeks my credit failed then after when I talked with agency person (Daniel Bedborough)
Lettings Consultant he told me to sorry we can't give you deposit back and also I didn't get house also I mailed them but they didn't reply me this Gibbs Gillespie its located in Harrow totally fake agency before start your process they will give your big big wrong promise then after 4 weeks time they step back even they not reply your calls. Totally disappointed with this agency and deniel.
Barad Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Barad Parth,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleI've come back to leave another review as I couldn't have been more impressed with company. We have just moved into our new flat and Molly Greenfield, our lettings move manager has been absolutely fantastic. She has helped us ensure that the move went incredibly smoothly and all the paperwork was sorted out seamlessly. This has been the easiest move I've ever experienced, so I highly recommend Gibbs Gillespie.
A HUGE thank you to the Harrow Team. I couldn't have asked for a better experience π
Ingrid Β· 14 June 2023
Agent replied Β· 13 June 2024
Dear Ingrid,
Thank you for taking the time to leave this review. We are so pleased you had a good experiance and hope that you enjoy your new home!
Harrow Lettings Team
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5/5
GoogleMaynul is the best agent I've been to, genuinely cares and tries his best to help us, thank you
Gokul Β· 14 April 2024
Agent replied Β· 13 June 2024
Dear Gokul Rajendhran
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI sold my property through Gibbs Gillespie Harrow.
Really impressed with the quality of service received. All along the way Paul Tindley kept me updated on the progress of sale. The whole transaction took 6 weeks from offer acceptance to completion.
Thanks a lot!PositiveResponsiveness, Quality, Professionalism, Value
Sanjay Β· 25 August 2021
Agent replied Β· 13 June 2024
Sanjay Raizada, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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5/5
GoogleWe had a viewing today and Zahab Jafry was professional and quick in responding to our queries.
Jose Β· 14 May 2024
Agent replied Β· 13 June 2024
Dear Jose Varghese
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleZahab Jafry was helpful and talked me through the property very well.Thank you for your help
Florina Β· 26 May 2024
Agent replied Β· 24 August 2024
Dear Florina Soli
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleZohair Shaik has been my contact for some properties in Harrow area and he communictaed and planned very well my viewings.
Ashish Β· 14 February 2024
Agent replied Β· 13 June 2024
Dear Ashish Kumar,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
TrustpilotHappy Camper
I would like to say a big thank you to David and his team from sales at the Uxbridge branch for all the hard work, effort and time they put into selling my property. A HUGE SHOUT OUT TO Dareen, the sales progressor who went above and beyond to ensure the completion of my property. It was a tough few months of waiting with my buyers solicitor responding slowly to the sale file but thanks to Dareen, who was on the case, I managed to finally complete! Dareen remained professional throughout. She always responded to all my calls and emails. Many thanks, from one happy customer :)
Trusted Β· 22 April 2021
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5/5
TrustpilotAmazing
Firstly I would like to say a big thank you to Sinead from the sales team for all of her hard work assisting with my purchase! Such an amazing girl, she remained professional throughout and went above and beyond at times when she didnβt have to. Also thank you so much to Elaine for her help and bubbly character that lifted my spirits at the stressful moments experienced with this purchase. Great team & I would definitely work with them again in the future.
Tanika Β· 10 April 2021
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1/5
TrustpilotPinner Branch - Incompetent & Unapologetic
First things first, no Estate Agent is perfect (I have only ever found one that was); however, Gibbs Pinner Branch is one of the worst we have experienced - and this is after living in various parts of the country and renting for over 20 years.The 'minor' issues - being harassed for monies allegedly owed for a renewal of contract. Proof provided by us that money had been paid in good time resulted in a response that this had been allocated to the wrong account by Gibbs.... that was it, no apology.Contacting the Landlord to state that we had not paid the rent increase - proof provided that the right amount of rent was paid and Gibbs were attempting to extract additional rent from us a month early. This was blamed on an 'administration error' - although by this point we were on our 7th year in the property and 4th contract, with rent increases coming into force in the same month previously. On this occasion we did receive an apology for the 'inconvenience'.The following month, informed the landlord once again that we had not paid the rent, this time the full amount - again proof provided that the right amount of rent was paid. No contact from Gibbs regarding this at all, it all went via the Landlord, even though Gibbs had informed LL they were attempting to get in touch with us.The next month, Gibbs contacted the landlord AGAIN to state that the full rent had not been paid by us - Gibbs did NOT contact us at all. Proof provided AGAIN that full rent had been paid. NO contact from Gibbs at any point, so no apology.The major issue is that Gibbs seem to happily represent Landlords who do not follow the correct processes in regards to ending tenancies - no doubt as they believed that they would be the sole Estate Agents used to market the property as the LL wanted to sell. One does wonder if they would have been so quiet about this if they knew the LL always planned to use another agent.We found out that the 'No Fault' eviction was not done correctly part way through the notice period given to us, but decided not to pursue this any further with anyone at that time as we just wanted out. However, BE AWARE - Gibbs Gillespie, Pinner Branch - STAY AWAY IF A TENANT
JenniN Β· 5 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.