Trusted Agent profile · Harrow Weald
★★★★★
165 reviews across 1 platform
399 High Road, Harrow Weald, HA3 6EL
Hinton & Downes's office in Harrow Weald, at 399 High Road, is rated 4.3 out of 5 across 165 reviews on 1 platform, including 165 Google reviews rated 4.3.
Every review we hold for the Harrow Weald office, from every platform, shown as written. First names only.
5/5
GoogleFor anyone interested in buying selling or renting I can highly recommend Hinton and Downes. They are very professional, polite and caring. The whole team are extremely dedicated to helping you and while being a landlord from 2007 to 2021 to the most wonderful tennants sadly I had to sell to relocate to Australia where they made everything so smooth and simple for us both the tennants and I. Keep up your great work. Cheers Rob Barrow
5/5
Googlefantastic throughout the entire process from day one getting viewings to handover the keys and kept us updated every step of the way! Couldn't have asked for a better experience or a faster process Special thanks to Grace and Sophie
5/5
GoogleI was looking to rent around the Harrow area and Grace was fantastic in helping me to achieve this. Pro-active with a new property that came on to the market, prompt communications, and a professional, open approach throughout. I would highly recommended Hinton & Downes!
5/5
GoogleGrace and Sophie were amazing at helping us move into our new 1 bedroom flat! Always there to help and very responsive. Would definitely recommend anyone to have them as their estate agent as they professional and keep things simple.
5/5
GoogleWe've just purchased our property through Hinton Residential, which was a very speedy process from start to finish. We're very grateful to the team for keeping up the pace. …
5/5
GoogleSophie was very helpful with our property search she went the extra mile and was very patient and very understanding. Would definitely recommend and i will definitely be using them in the future. 10/10 👍PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThey are just lying.. I viewed their one of property before 10 days and I liked that and I said I’m interested to rent and they sent me forms and I returned it same day.. but still waiting for answer.. everyday I called them and they said landlord didn’t back to us..don’t bother them.. it’s rediculous. They deserve 0 rating
1/5
Google0 stars if possible. whilst looking for my next property investments in last 2-3 months around 3/4 properties that were of interest were with this company when looking thorugh rightmove/zoopla etc. on all occasions i phoned to try to book a viewing i was always told all sales staff are busy and someone will call me back. no one ever did. one was of much interest and would have been willing to pay well over asking price. again loss of the seller as never got a call back. also accidently phoned them instead of 'hilton & fox' on one occasion due to similair sounding names as i wanted to put a offer in on a property bid seen (with hilton & fox) but had become sold day before, so wanted to leave a next opportunity offer if things didnt work out with the offer that was accepted already down the ine (it was with hilton and fox and not these clowns). The guy on the phone at hinton and downes took the offer very well knowing kowing its not even a property they have, told me to hold on 1 second while he pullled up my account and said yeah i've noted that ( didnt even ask for my name or anything) i'm not even registered with them as never managed to get a single viewing with them let alone talk to a sales staff to even get registered, so that was abosulote unprofessional garbage, simply should have said we dont have this property maybe youve called the wrong agents... anyway, i've brought two properties one completed/exchanged and one near enough at time of wirting, (clearly not any that were/are being sold through this incompetent outfit), also the property i was very intersted in buying that was with hinton and downes and they coudnt even get a call back to arrange a viewing after calling 3 times over 3 days, i see is still on the market 3-4 months onwards... unfortunate for the seller. would not ever do any business with hinton and downes and would never bother calling them again for any porperty listed with them for purchase just a waste of my time even botheing to try and call them. im assuming all their good reviews are from some satisfied customers, and perhaps they actively ask those ones where they know theyve done well to leave such reviewd, but in reality its a business that simply cant do the basics with all potential buyers and for all there clients selling... i will stay well clear from them...NegativeResponsiveness, Professionalism
5/5
GoogleMy mom is a tennant and I noticed the flooring and toilet needed attention. Called hinton and downes over the phone and an arrangement was setup with contractor. Very friendly and professional. Very quickly next 2 working days recieved a phone call for a contractor visitor. The flooring which requires more work is going to be worked on today. Happy with the fact that I recieved updates regarding the situation and the manner in which it was dealt with. Good experience.PositiveResponsiveness, Professionalism
4/5
GoogleGrace and Sophie were so professional, helpful, understanding and helped us stay calm in what was a very difficult and pressured situation. They kept us fully informed of progress until a successful rental was concluded. Thank you for everything.
5/5
GoogleHello to everyone! Sophie and Grace showed that they know their job and did everything they could to make us understand and help with everything we needed. They gave us all the information we asked for and gave us answers on time as soon as they got them, being patient and explaining everything. We had to move in at the end of the week and they did everything possible to help us achieve that. We are very happy and very grateful to them for their efforts and help. I strongly recommend them for everyone. Thanks very much to Sophie and Grace.
1/5
GoogleI dealt with this woman from Hinton and Downes....Irish woman..shopie? She is the worse, unprofessional and does not even respond to my request of numerous viewings!.. .I lost out on a bunglow because of her!....Hinton n Downes should Not have her as contact for sales....she is useless and not working
5/5
GoogleI highly recommend this estate agents, they do all they can to help you ! I cannot thank enough to them but especially to Sophie who did her best to get us moving into the new property and make sure all is well. They are brilliant
5/5
GoogleI just rented a property trough Hinton Residential, and the agents have been very helpful and professional throughout the process. Highly recommended!
5/5
GoogleThe agency staff they are very nice and patience also very helped people and has very nice houses ,,,l am not them tenancy but l so to my friends and sisters in low how nice houses get from them ,also in future l would like to contact them.
5/5
GoogleLocally the best place to look for a property, very responsive, helpful and amazing service. The process was easy and simple, definitely the best way to look for a property and the most professional locally. I love my flat and got exactly what I asked for, they make living a dream :) Thumbs up to Sophie who helped us a lot.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving lived in Harrow Weald for over 30 years Steve Downes has valued our property approximately once every 8 years so it only seemed right that we should offer our home to Hinton and Downes for marketing when we finally decided to move in October 2017. Within a week we'd had a very acceptable offer on our house meaning we could then make an offer on the house of our dreams in Bedfordshire. Unfortunately what should have been an easy and straightforward conveyance turned into the transaction from hell. Over the next 10 months not only did the chain collapse but we also lost the house we wanted so desperately to buy. With pressure from the top of the chain, complexities at the bottom and anxiety and stress in the middle there were many occasions when it would just have been easier to stay put and not move at all. Thankfully due to the care, consideration and professionalism from Hinton and Downes and their ability to work with other Agents in the chain we were able to re-secure the purchase of our dream-home once more. Steve Downes has worked tirelessly over many, many months to get us where we all are today, which is completing tomorrow. Steve's communication with all parties has shown dedication, emotional intelligence, professionalism and kindness. We can not recommend Hinton and Downes highly enough.
5/5
GoogleVery good! Steve is an amazing estate agent and would recommend him to anyone who wants an honest man to help with the property sale.
1/5
GoogleThey are not releasing our deposit they kept whithout any reason
Dear Mr Kotadiya Ashish, It's a shame you felt the need to leave this review. Your Deposit is not being withheld without reason. As you are aware, there are proposed deductions to be made against your Deposit due to damages and we are currently in discussion with yourself and your landlord in relation to this, therefore, your review is factually incorrect.
1/5
GoogleVery bad experience with hilton and down. Not as expected service!
Good afternoon Mr Hirpara, Could you kindly contact us on 020 8861 1066 to discuss the above review. I have had a look at our system and can see you registered with us in April 2022 but there has been no contact since, in the last 2 years. Could you kindly explain the situation that prompted you to leave this review so we can deal with matters further.
5/5
GoogleThe experience you get with an independent local estate agents like Hinton and Downes is second to none compared to a large nationwide estate agents in my experience. There’s so much more of a personal touch, superb local knowledge and great communication. The staff are clearly knowledgeable of the local area and are always friendly and professional to deal with. I would 100% recommend their business for buying/selling your home.PositiveQuality, Professionalism
4/5
GoogleFantastic service from the rental side, looked after right through the process and kept aware of what was going on and clear directions on best way to get where we need to be. Sophie in particular was very considerate and professional.
5/5
GoogleWe recently used Hinton and Downs to sell our house. From the start the whole team were friendly and efficient We had regular updates and the team were always happy to answer any queries we had. Would thoroughly recommend them
5/5
GoogleWe rented a property through Hinton & Downes for almost 13 years. Grace who was there from the start has been an excellent estate agent and helped us hugely in the past few months as our long-term tenancy agreement came to an end. She went above and beyond in trying to facilitate a smooth exit for our family from the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hinton & Downes's Harrow Weald office has 165 reviews across 1 platform: 165 on Google.
Hinton & Downes Harrow Weald is rated 4.3 out of 5 across all 165 reviews, and 4.3 out of 5 on Google from 165 reviews.
Hinton & Downes Harrow Weald, 399 High Road, Harrow Weald, HA3 6EL.
