Every review we hold for the Harrow Weald office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving lived in Harrow Weald for over 30 years Steve Downes has valued our property approximately once every 8 years so it only seemed right that we should offer our home to Hinton and Downes for marketing when we finally decided to move in October 2017.
Within a week we'd had a very acceptable offer on our house meaning we could then make an offer on the house of our dreams in Bedfordshire. Unfortunately what should have been an easy and straightforward conveyance turned into the transaction from hell.
Over the next 10 months not only did the chain collapse but we also lost the house we wanted so desperately to buy. With pressure from the top of the chain, complexities at the bottom and anxiety and stress in the middle there were many occasions when it would just have been easier to stay put and not move at all.
Thankfully due to the care, consideration and professionalism from Hinton and Downes and their ability to work with other Agents in the chain we were able to re-secure the purchase of our dream-home once more.
Steve Downes has worked tirelessly over many, many months to get us where we all are today, which is completing tomorrow. Steve's communication with all parties has shown dedication, emotional intelligence, professionalism and kindness.
We can not recommend Hinton and Downes highly enough.
Peter · 7 July 2019
★★★★★ 5/5
GoogleLocally the best place to look for a property, very responsive, helpful and amazing service.
The process was easy and simple, definitely the best way to look for a property and the most professional locally.
I love my flat and got exactly what I asked for, they make living a dream :)
Thumbs up to Sophie who helped us a lot.PositiveResponsiveness, Quality, Professionalism, Value
Zekria · 23 October 2022
★★★★★ 5/5
GoogleVery good! Steve is an amazing estate agent and would recommend him to anyone who wants an honest man to help with the property sale.
Fatema-Zehra · 6 July 2021
★★★★★ 1/5
GoogleThey are not releasing our deposit they kept whithout any reason
Kotadiya · 25 April 2024
Agent replied · 22 October 2024
Dear Mr Kotadiya Ashish,
It's a shame you felt the need to leave this review.
Your Deposit is not being withheld without reason. As you are aware, there are proposed deductions to be made against your Deposit due to damages and we are currently in discussion with yourself and your landlord in relation to this, therefore, your review is factually incorrect.
★★★★★ 1/5
GoogleVery bad experience with hilton and down.
Not as expected service!
Divyesh · 25 April 2024
Agent replied · 22 October 2024
Good afternoon Mr Hirpara,
Could you kindly contact us on 020 8861 1066 to discuss the above review.
I have had a look at our system and can see you registered with us in April 2022 but there has been no contact since, in the last 2 years.
Could you kindly explain the situation that prompted you to leave this review so we can deal with matters further.
★★★★★ 5/5
GoogleThe experience you get with an independent local estate agents like Hinton and Downes is second to none compared to a large nationwide estate agents in my experience. There’s so much more of a personal touch, superb local knowledge and great communication. The staff are clearly knowledgeable of the local area and are always friendly and professional to deal with. I would 100% recommend their business for buying/selling your home.PositiveQuality, Professionalism
Samantha · 23 October 2021
★★★★★ 4/5
GoogleFantastic service from the rental side, looked after right through the process and kept aware of what was going on and clear directions on best way to get where we need to be. Sophie in particular was very considerate and professional.
Phil · 25 May 2024
★★★★★ 5/5
GoogleWe recently used Hinton and Downs to sell our house. From the start the whole team were friendly and efficient We had regular updates and the team were always happy to answer any queries we had. Would thoroughly recommend them
Viv · 25 April 2024
★★★★★ 5/5
GoogleWe rented a property through Hinton & Downes for almost 13 years. Grace who was there from the start has been an excellent estate agent and helped us hugely in the past few months as our long-term tenancy agreement came to an end. She went above and beyond in trying to facilitate a smooth exit for our family from the property.
Omer · 6 July 2022
★★★★★ 5/5
GoogleVery professional and friendly staff.
Grace and the team really go that extra mile!PositiveResponsiveness, Professionalism
Shannon · 23 October 2021
★★★★★ 5/5
GoogleThey helped me to find a flat to rent in Harrow. The process was smooth and staff very helpful.
Alex · 8 January 2025
★★★★★ 5/5
GoogleThanks Steve D for all of your support! Excellent Estate Agents. Skilled, experienced, professional and very supportive. Thank you
Stevie · 6 July 2020
★★★★★ 5/5
GoogleNice and smooth process
Helpful and friendly all of them.
Kusal · 14 April 2025
★★★★★ 5/5
GoogleThe agents are nice and quick respond.
Highly recommend
Ani · 14 April 2025
★★★★★ 5/5
GoogleSophie and Grade were very helpful throughout, good communication, would highly recommendPositiveResponsiveness, Professionalism
Hassan · 23 October 2020
★★★★★ 5/5
GoogleH&D is an amazing letting agency. Grace and Sophie helped me move into a one bed flat (rented, furnished) with ease and moving out hazzle free. Always there to help with all the little and big things in the property. My friend recommended them and I am more than grateful for it. I would also recommend Hinton and Downes to my friends.
Manu · 6 July 2020
★★★★★ 5/5
GoogleWe were very pleased with the professional service and advice from Fiona. We had plenty of viewings and a buyer within 3 weeks. We would definitely use Hinton & Downes again.
T · 25 February 2024
★★★★★ 1/5
GoogleI was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Carlo · 27 December 2017
★★★★★ 1/5
GoogleI was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
Joey · 12 December 2017
★★★★★ 1/5
GoogleI was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
J · 24 October 2017
★★★★★ 1/5
GoogleI was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
I · 2 October 2017
★★★★★ 1/5
GoogleI was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.
I · 7 July 2017
★★★★★ 5/5
GoogleHinton & Downes have excellent knowledge of the area and gave quality advice on the letting process. They were very responsive, quick to react to any situation that arose and found great tenants for my property in a short space of time.
Highly recommended.PositiveResponsiveness, Quality, Professionalism
Andrew · 23 October 2022
★★★★★ 5/5
GoogleI bought a house for me and my son and from the first day when I met Fiona to view the property everything went smoothly.
Very pleased with my Purchase. Thanks
Terence · 27 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
