Trusted Agent profile · Harrogate

Hunters Harrogate reviews

3.0

★★★★★

787 reviews across 2 platforms

3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX

Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 787 reviews on two platforms, including 241 Google reviews rated 4.7.

Google logo

4.7 / 5

241

Reviews on Google

This office

Trustpilot logo

546

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Harrogate office, from every platform, shown as written. First names only.

5/5

Google

Charlie was really helpful in getting a place to rent for us. He kept us informed every step of the way and even when there were a few niggles with our application he helped us to get it sorted. Highly recommend Hunters

Lindsey · 18 December 2023

Agent replied · 15 June 2024

Thank you for your lovely review about Charlie! We really appreciate your kind words.

5/5

Google

Thanks to Chris and Sophie at Hunters for finding us suitable tenants for our property. We had very exacting requirements but Chris understood the brief and we were impressed by the professionalism of the lettings team throughout the process. Anita K

Anita · 24 May 2025

1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

1/5

Google

Terrible in terms of getting in touch to view a property, had an automated telephone system asking various details to view property. Then completed web form to ask for viewing to then be emailed asking for more information again. No reply 24 hours later, phoned, sent to VM. Phoned again to then be told it’s been sold some time ago!

Kees · 16 February 2026

1/5

Trustpilot

Hunters Baldock as letting agents…

Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.

Jane · 21 March 2024

5/5

Google

I had a fantastic experience with Hunters Lettings in Harrogate! The communication was top-notch, keeping me consistently updated without any hassles. A special thanks to Charlie T and Lindsay C for their excellent service. Highly recommend them.

Monica · 17 January 2024

Agent replied · 15 June 2024

Thank you so much for your kind review! We are happy we were able to assist you with finding your new home!

1/5

Trustpilot

I phoned up a interest in a property…

I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage

Darren · 25 July 2025

1/5

Trustpilot

Leaving flats on zoopla that have been…

Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score

Alice · 1 September 2026

1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat.

Ella · 15 June 2026

5/5

Google

I've just bought my first property through Hunters and Aimee was absolutely amazing throughout the whole process. She provided me with regular updates, did a lot of chasing and made the whole experience a lot more bareable! Always ready to answer any queries I had. Thanks so much for all of your help Aimee!PositiveResponsiveness, Professionalism

Jodie · 16 June 2022

Agent replied · 15 June 2024

Thank you so much for taking time to leave a review, Jodie. It really means a lot to us! We wish you every success in your new home! :-)

5/5

Google

Great experience with Hunters, in particular Charlie who helped us from start to finish in getting settled in our new place. Friendly and efficient service, easy communication, and also flexible to our requirements. Many thanks Charlie and rest of the team!

Sam · 19 September 2023

Agent replied · 15 June 2024

Thanks for taking the time to post this review, we'll make sure Charlie sees this and glad he made a difference to your move!

5/5

Google

We recently had a great experience with Hunters in Harrogate. Charlie is super friendly and responsive, very much making the whole rental journey from enquiry to collecting the keys hassle free and simple.

Alex · 17 March 2024

Agent replied · 15 June 2024

Hi Alex, thank you for your review! We are pleased Charlie made your moving process as hassle free as possible and we hope you are happy in your new place!

5/5

Google

Jamie and the Hunters team have been a fantastic help. Being a first time landlord I was apprehensive about the process but Jamie was informative and responsive throughout. A tenancy was agreed within a few days of advertising the property and the process has been smooth and simple. I would definitely recommend the service provided by Jamie. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 16 June 2021

Agent replied · 15 June 2024

Thank you for your lovely review, Elizabeth. We're so pleased you were happy with the service provided by Jamie - we really hope we can help again in the future. All the best, Hunters Harrogate.

5/5

Google

Charlie was great from the viewing through to key collection and dealt with a couple of issues that we've had since moving in as quickly as possible. Great service all around

Matt · 16 April 2024

Agent replied · 15 June 2024

Thank you for your review, Matt! We are pleased Charlie was able to resolve the issues you were having. Please let us know if we can assist in the future. Hope you are settling in to your new place.

5/5

Google

Buying, selling, or letting, Hunters represents the best of all possible worlds for prospective clients. Our family has worked with them for more than four years, and we have enjoyed nothing but courtesy, professionalism, and success! Chris and Will, among many talented and receptive personnel, make Hunters a singular pleasure and privilege to engage with. The team works alongside and in support of clients, rather than treating us as commodities or obligations-- the difference is huge! My wife and I are proud to be among those clients, and having purchased and rented property across the Northern Hemisphere, we can confidently vouchsafe that Hunters do indeed represent the best of all possible worlds.

Arcsomniac · 6 July 2025

1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Liz · 13 January 2023

1/5

Trustpilot

Do not use for rentals

Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.

Lizzy · 13 January 2023

1/5

Trustpilot

I would never ever used this Company…

I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!

Stephen · 28 October 2025

5/5

Google

After using an online estate agent for four months, I decided to use a high street agent and opted for Hunters. Matthew was friendly and helpful throughout the selling process and I had an offer made after the first viewing arranged by Hunters. The team in the Harrogate branch were polite and professional and were always at the end of the phone. I would highly recommend!

Emma · 17 June 2019

Agent replied · 15 June 2024

Thank you very much for your review Emma! We are happy to see that our approach to marketing suited your property. We will pass your feedback to the team.

5/5

Google

Friendly, helpful and professional. Shona and the team help us sell our flat despite some awkward issues with the lease that caused a stressful delay. The team kept everyone on track right to the end.

Andrew · 18 December 2023

Agent replied · 15 June 2024

Dear Andrew. Many thanks for taking the time to post a five star review, we all really appreciate it. We hope you have a fantastic festive period with less stress! Best wishes, Shona and the team at Hunters.

5/5

Google

I highly recommend Hunters, Chris, Sophie and Sian all work well as a team and each goes out of their way to assist and ensure everything goes smoothly and communication is kept up to date. I trust them completely to manage my property and ensure all parties are looked after. A big thank you.

Theresa · 16 February 2026

5/5

Trustpilot

Professional Friendly service

Having sold several properties in the past, the service I have received from Emma Bell in Annan Dumfries and Galloway has been exceptional. With her 20 years experience in marketing properties, I found her advice and professionalism second to none.Very friendly, fully informed and as passionate as I am about my property.Her examples of similar properties was really helpful.

Customer · 8 May 2024

5/5

Google

I want to express my sincere gratitude to Charlie Torrance, our letting agent, for their outstanding commitment in promptly addressing the reported damaged ceiling issue. Their proactive approach and effective communication ensured that the necessary actions were taken, leading to the repair being completed before Christmas. From the initial report to the resolution, Charlie's professionalism and clear communication made the entire process smooth and efficient. Their dedication to resolving the matter swiftly made a significant difference and alleviated any concerns I had. I am truly appreciative of Charlie's exemplary service and their efforts in coordinating with the landlord to ensure this issue was resolved promptly. Thank you for your exceptional assistance and profesionali throughout

Billy · 17 January 2024

Agent replied · 15 June 2024

Dear Billy, many thanks for taking the time to post a five star review regarding Charlie's service, we all really appreciate it.

5/5

Google

We used an online estate agent to sell (won't do it again!) and bought through Hunters. I've moved many times and always get frustrated by the unfulfilled promises given by estate agents. Hunters were, without doubt, the best agents I have ever dealt with. They kept us fully updated and always did it professionally and courteously. Excellent customer service. Special thanks to James and Hannah!

Helen · 17 June 2018

Agent replied · 15 June 2024

Great to hear Helen! Thanks for the feedback.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hunters's Google reviews

Questions about Hunters Harrogate

How many reviews does Hunters Harrogate have?

Hunters's Harrogate office has 787 reviews across two platforms: 241 on Google, 546 on Trustpilot (across the whole business).

What is Hunters Harrogate's rating?

Hunters Harrogate is rated 3.0 out of 5 across all 787 reviews, and 4.7 out of 5 on Google from 241 reviews.

Where is Hunters's Harrogate office?

Hunters Harrogate, 3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX.

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