Trusted Agent profile · Harrogate
★★★★★
787 reviews across 2 platforms
3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX
Hunters's office in Harrogate, at 3 Regent House, is rated 3.0 out of 5 across 787 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Harrogate office, from every platform, shown as written. First names only.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
5/5
GoogleGreat experience with Hunters, Sophie was especially helpful and extremely efficient at moving the sale along when needed.
5/5
GoogleWe had a really good service from Hunters, thank you to Chris Borges and the lettings team, our move went really smoothly.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
5/5
GoogleExperience was excellent, competent and well managed. Getting in contact with the agent was always easy and direct. The only element worth improving was in relation to a change of the dedicated agent (occurred in the early stages of the process), which wasn’t communicated to me at all, meaning that I needed to call the office to understand who was taking care of the sale
Thank you so much for your kind review, Giovanni! We have noted your comment regarding the change of agent and appreciate your feedback. We wish you all the best in your new home and would love to help should you need us in the future - The Hunters Harrogate Team
5/5
GoogleWe found the firm overall to be very attentive and helpful - everything was done professionally and promptly. We could not fault the support we received from James Thorn and his team. …
1/5
Trustpilotso bad discriminated by this company…
so bad discriminated by this company when I went for a view in the person told me to go and jump over bridge and kill myself because I don't deserve to be alive because I'm autistic did not even investigate they didn't do nothing to switch it on the look of like nothing happened and didn't want to do nothing tell someone to go and kill herself what do they gonna do nothing about it and he was sitting there laughing like it was a joke and then just sitting there thinking it's funny and they say gone going to it and make us all very happy that we don't have to deal with another autistic personthis is why I'm going for four legal action and I'm going to go for criminal charges against them
1/5
TrustpilotMoney for nothing
Make no mistake they aren't worthy of even one star! This Hunters franchise (Sea Road Sunderland) and their so called MD Chris Kelly and his team failed to carry our property inspections and investigate complaints from neighbours in relation to the neglect and horrendous decline of my property over a three year period. We as landlords put our faith in the letting agent and trust they will do a good job in managing our properties. I'm now £7k down trying to repair the property to a good standard. The failure of this company to manage the property and the tenants has left me significantly disadvantaged. Mr Kelly has not responded to my many complaints and requests for compensation and has instead left the franchise, no doubt to make another fortune charging 15% off the back of other unsuspecting landlords! Hunters are a company well known and trusted in our area but be warned, these agents are hiding behind that brand and are able to operate without scrutiny or regulation!!
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused.
5/5
GoogleI really appreciated to the Charlie and hunters group..Specially thanks to Charlie,his positive customer care.. this is my dream place...quite and beautiful environment with greenery viewing around my home. My family are really happy about this home.
Hi Thulani, thank you for your review! We are glad you are happy with Charlie's service and your new flat! We are here to help when you need us.
5/5
TrustpilotA reliable estate agent
Hunter Estate Agent provides exceptional service to its clients, and Bo Tsang exemplifies this with his outstanding dedication and professionalism. His commitment to excellence sets a high standard for customer service in the real estate industry. His attention to detail, prompt communication, and expertise make the selling or buying process seamless and stress-free. I highly recommend Hunter Estate Agent, especially Bo Tsang, for anyone looking for a reliable and efficient real estate experience.
5/5
GoogleWe were first time buyers, so were very new to the housing market, and how things work. Shona was very friendly, made everything very straight forward and stress free for us, from house hunting to finding our home and moving in, she has been amazing, and we will deffinitely be using Hunters when we come to sell our property. Thankyou for all your help from start to finish!PositiveResponsiveness, Professionalism
Thank you for your lovely review, Megan. We're so glad you managed to get moved into your first home - we really hope you love it there! We look forward to being of assistance again in the future. All the best from all the team at Harrogate Hunters!
5/5
GoogleJames was brilliant from start to finish, couldn't fault the service. Highly recommended.
5/5
GoogleJust bought our first home through Hunters and everything from start to finish was very professional. Aimee was keen to help us complete as soon as possible and responded to every email very quickly. She was also great at keeping us up to date with updates from the solicitor and chasing queries. A very stress free first time purchase. Thank you!PositiveResponsiveness, Professionalism
Thank you so much for your really kind review, Beth. That really means a lot and it's so lovely to hear your thoughts! We wish you all the best in your new home and we would love to help again in the future if you need us! :-)
5/5
GoogleI had the privilege of working with Charlie who was an excellent agent. From the viewing, to the end of the process, everything went smoothly as he was always prompt with responding to all my queries. I also would like to thank Lindsay whom I worked with on selective parts of the process. Her proactive approach, coupled with a friendly yet professional demeanor, made the Hunters services seamless. It’s almost unreal that I am in the best house I viewed ! Extreme gratitude to you two and Hunters Estate Agency!
5/5
GoogleWe recently bought a property marketed by Hunters Harrogate. We viewed the property with Aimee who was Friendly, courteous and informative during our first viewing. Aimee followed the sale through, helping us to stay updated with solicitors, buyers/ sellers and lenders. Aimee was the main point of contact and proved to be invaluable in keeping the chain moving through to completion. Couldn't recommend Hunters harrogate enough.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your lovely review, Chris. We are so glad you had the experience you did, and Aimee loved helping you move into your new family home - we wish you all the best for the future and would love to help again should you need us for anything!
1/5
TrustpilotUNPROFESSIONAL AND DISHONEST
Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
5/5
GoogleAs a tenant I have just got my perfect property,all thanks to Charlie. His been patient with us and his quick response is greatly appreciated. It was a pleasure working with him as this whole process has been completely stress free.Thank you so much Hunters and Charlie
Thank you for your lovely review - please let us know if we can help further in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Harrogate office has 787 reviews across two platforms: 241 on Google, 546 on Trustpilot (across the whole business).
Hunters Harrogate is rated 3.0 out of 5 across all 787 reviews, and 4.7 out of 5 on Google from 241 reviews.
Hunters Harrogate, 3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX.
