5/5
TrustpilotExcellent customer service
Helpful, patient staff. Nothing too much trouble. Would recommend,
Agent replied · 29 October 2023
That's great to hear! Thank you for your review.
Trusted Agent profile · Harlow
Simple Life Base at Newhall reviews in Harlow
★★★★★
1,174 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,174 reviews on 1 platform.
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Tell us what you need and we'll put you in touch. Simple Life Base at Newhall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHave only reached the referencing stage…
Have only reached the referencing stage of application but so far my experience has been positive. Very responsive with communications and extremely helpful.
Agent replied · 29 October 2023
Thank you for your review Amanda! We're pleased to hear that you have had a great experience with us so far!
5/5
TrustpilotBrilliant process from start to finish
Brilliant process from start to finish. We applied for our property and moved In within a week. Staff are amazing thank you
Agent replied · 29 October 2023
Thank you Laura, that's excellent to hear! We're so pleased you're happy with your home and the service provided.
5/5
TrustpilotGreat customer service team
Absolutely no issues at all, couldn’t have gone any smoother. Katie who dealt with my enquires was extremely helpful and very friendly over the phone.
Agent replied · 29 October 2023
Thank you for your review Alex. We're really pleased you're happy with the service you have bee provided by Katie. We will make sure Katie gets a copy of your feedback.
5/5
TrustpilotWe have just gained a property with…
We have just gained a property with simple life, can we put our own washing machine into the property ?
Agent replied · 29 October 2023
Hi Kris, thank you for your review. For any questions regarding your property and alterations, please contact your designated Asset Manager who will be happy to answer all your questions. We hope you enjoy your new home.
5/5
TrustpilotVery happy
Handled quickly and effectively, very polite and answered my million questions genuinely just making the experience a breeze from start to finish
Agent replied · 29 October 2023
This is brilliant to read, thank you SamiJ!
5/5
TrustpilotAmazing
Amazing! Never known a landlord make things so easy and simple for the tenants. Lucy the referencing manager is really helpful and friendly.
Agent replied · 29 October 2023
Thank you for sharing your excellent review Hollie! We're really happy to know everything has been made really straight forward and easy for you!
5/5
TrustpilotLovely house
Hi dear I think I’m lucky to rent this property It’s very nice and everything is okay, beautiful and I love it.Thank you
Agent replied · 29 October 2023
Hello, We're really glad to hear you love your new home! Thank you for sharing your lovely comments with us!
5/5
TrustpilotTop notch advisors
Top notch advisors, quick and useful, also very polite.
Agent replied · 29 October 2023
Thank you for your review!
5/5
TrustpilotGood communication
So far the process is moving smoothly .Good communication .
Agent replied · 29 October 2023
Thank you for your review Linda!
3/5
TrustpilotEasy process to get into the apartment…
Easy process to get into the apartment on time. Emailed my contact multiple times and still not heard back regarding some questions.
Agent replied · 29 October 2023
Hi Jake, Thank you for taking the time to leave us a review. We’re disappointed to see that despite the easy process you experienced, you feel the service received wasn’t up to scratch. We have checked our records and we can see you have emailed us three times and your enquiry was responded to if not within an hour, within 24 hours which does fall within what we expect from the team. If you’re ever in need of an urgent response, please do feel free to give customer services a call.
4/5
TrustpilotSimple life Home have been very helpful…
Simple life Home have been very helpful when getting a home with them. Quick and made it very easy throughout the process.
Agent replied · 29 October 2023
We're pleased the team have been very helpful for you along the way Beth! We hope you settle in quickly and enjoy your new home with us!
5/5
TrustpilotGoing for my dream home fingers crossed…
Going for my dream home fingers crossed the referencing team are as helpful as the rest of the team at simple life homes.
Agent replied · 29 October 2023
Hi Joanne, thank you for your kind comments about our lovely homes and team! We hope to get you in to your dream home very soon!
4/5
TrustpilotSimple Life's builds and environments…
Simple Life's builds and environments are fantastic. But their response to maintenance calls can be better.
Agent replied · 29 October 2023
Hello, Thank you for your feedback. We're pleased to hear that you're happy with our homes and neighbourhoods. It's disappointing to hear that you're not so happy with the time taken to attend to maintenance tasks. Adam, our Head of BTR is trying to get in touch with you so we can work out where things have fallen down for you. Unfortunately we've been unable to reach you on your number - if you could get in touch with us, it would be much appreciated.
5/5
TrustpilotVery easy
Very helpful and make the process very easy
Agent replied · 29 October 2023
Thank you for your review Nathan!
5/5
TrustpilotVery helpful individuals on securing a…
Very helpful individuals on securing a flat. Always open to answer any questions or queries had in regards to process.
Agent replied · 29 October 2023
Thank you for sharing Chloe!
5/5
TrustpilotVery easy to deal with from initial…
Very easy to deal with from initial contact with the agents to referencing. Thank you for helping us to find our perfect home!
Agent replied · 29 October 2023
Thank you for your review Gavin! We wish you lots of happiness in your new home!
5/5
TrustpilotHannah Bishop went above and beyond
We love our new home …
Agent replied · 29 October 2023
Thank you Jill!
5/5
TrustpilotVery easy
Fast communication and straight forward processing
Agent replied · 29 October 2023
Thank you Niara!
1/5
TrustpilotWorst customer service jobs still not…
Worst customer service jobs still not complete after 3 months of moving in more and more things are breaking and no resolution
Agent replied · 29 October 2023
Hi Dan,Thank you for getting in touch. As far as we can see you haven’t been a resident with Simple Life for a while now. Nonetheless, we have taken a look in to your record to work our why there may have been delays to your maintenance works, and there doesn’t appear to have been any recorded. We would be happy to look in to this in more detail for you if you would like to send us some more information to marketing@simplelifehomes.co.uk.
5/5
TrustpilotGreat fast service amazing customer…
Great fast service amazing customer support
Agent replied · 29 October 2023
Thank you Jack!
4/5
TrustpilotHelpful during application process but…
Helpful during application process but would have liked more information regarding tv points and what tv and broadband services were installed
Agent replied · 29 October 2023
Hi David, thank you for your review and we welcome your helpful comments on connectivity. We do currently include this information within an email before a tenancy starts, as well as in the welcome pack, but we appreciate that residents might want this information sooner so we will be taking on board your feedback and looking at where we can add this information in to the early marketing stages.
5/5
TrustpilotGood quality houses with outstanding…
Good quality houses with outstanding services. Repairs are done properly and in time.
Agent replied · 29 October 2023
Thank you for your review!
5/5
TrustpilotVery helpful with my rent process
Very helpful with my rent process. I had loads of questions and I always got feedback (sometimes delayed) for all.
Agent replied · 29 October 2023
Thank you Olamide! We're pleased our lettings team have been really helpful and given you all the information you need.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Simple Life Base at Newhall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
