Every review we hold for the Harlow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI contacted Simple Life Homes as I…
I contacted Simple Life Homes as I needed a document to prove my tenancy Georgina was the lady who took this task up and she was kind and polite on the phone and helped me - we had to go backwards and forwards through no fault of Georgina’s but through the people I needed to give the specific document too and Georgina was patient tolerant kind and professional until we got the document exactly how they needed it in the required timeframe all whilst being so kind - everyone needs a Georgina
Hayley · 17 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your experience with Georgina. Providing a helpful, professional and customer focused service is extremely important to us, and it is fantastic to hear that Georgina supported you throughout the process with patience, kindness and determination.
We appreciate that obtaining the specific documentation you required involved several amendments and communications, and it is lovely to know that Georgina remained supportive and committed to helping you achieve the right outcome within the required timeframe.
Your comments are greatly appreciated, and I will ensure this feedback is shared directly with Georgina and her manager. Recognition like this means a lot to our colleagues, and I know she will be delighted to hear how much her efforts were valued.
Thank you again for your kind words and for taking the time to share your experience.
Kind regards,
Simple Life Homes
★★★★★ 5/5
TrustpilotShannon is an asset to the Simple Life Team
We have had a house inspection 2 years in a row with a lovely lady called Shannon, from the Wolverhampton office, I think, as we have a Stonefield Edge property. She is so mindful and considerate in the way she moves around our home and makes us feel comfortable. Although we do not own our property, we take great care of our home and it is so personal to us. Shannon is always so lovely, respectful and professional as she inspects our home while taking care not to be invasive. Thank you Shannon for the wonderful and consistent service.
Antonia · 15 September 2026
Agent replied · 24 September 2026
Thank you so much for taking the time to share this, it's genuinely lovely to read. Shannon is a real credit to the team, and we'll make sure this feedback reaches her and her manager in Wolverhampton. Comments like yours mean a great deal, and we're so pleased you feel comfortable and respected in your home. Thank you for being part of the Simple Life community.
Simple Life Homes
★★★★★ 5/5
TrustpilotI was planning my move with this…
I was planning my move with this company. Everything was very fast and qualitative, at the viewing of the house Olivia Mantle showed herself very professionally and gave confidence that we will be happy in this house. She was constantly in touch and helped to resolve all the misunderstandings. I recommend this agency, quickly, qualitatively and professionally. Thank you
Виталий · 3 September 2026
Agent replied · 24 September 2026
Thank you for your wonderful review!
★★★★★ 5/5
TrustpilotAmber is incredible
Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated everything I needed to know promptly and on the very same day Amber contacted me, we had already chosen and reserved our new home. I cannot thank you enough Amber, you are a credit to Simple Life!
Claire · 4 June 2026
Agent replied · 29 October 2023
This is wonderful to hear! Thank you so much for taking the time to leave a review, Claire. We're delighted to hear that Amber was able to guide you through the process and congratulations on securing your home!
★★★★★ 5/5
TrustpilotWill Sims at simple life homes
Will Sims at simple life homes, admin, has been absolutely amazing today. As a previous tenant and in desperate need of a reference today for another property, He took time to understand my predicament in such an empathetic way and acted speedily to return the completed reference by the end of his working day. Will is a credit to the team and I will be forever grateful. Will you are an angel
Tessa · 26 May 2026
Agent replied · 8 June 2026
This is lovely to hear! Thank you for taking the time to share your experience, Tessa.
★★★★★ 5/5
TrustpilotI would truly like to express my thanks…
I would truly like to express my thanks to Niamh who went above and beyond to accommodate a last minute viewing. It was an off chance I spoke with Niamh, who then made time between her clients to show me a property. I cannot thank her enough for really turning my experience into something extremely positive. I would most definitely recommend her professionalism and friendliness. She has a great balance of both.
Lauren · 18 May 2026
Agent replied · 27 August 2023
Thank you so much for your lovely feedback. We’re thrilled to hear that Niamh was able to accommodate your last-minute viewing request and turn your experience into such a positive one.
★★★★★ 5/5
TrustpilotPaulina has been very warm and…
Paulina has been very warm and professional. Just reserved a place today and hoping that the the rest of the process from referencing, which is the next stage, to actually moving in, will be as seamless as has been so far. Thank you Simple Life.
Marysalome · 17 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful review! We will make sure Paulina is aware of your lovely feedback!
★★★★★ 5/5
TrustpilotI am very happy with service I got
I am very happy with service I got. Amber was very helpful , from receiving the first call, to answering queries , from showing us the nice properties, and walking us through every step of the process in detail.
Doctor · 3 September 2026
Agent replied · 24 September 2026
Thank you for your review!
★★★★★ 5/5
TrustpilotNiamh at Simple Life Homes is…
Niamh at Simple Life Homes is outstanding! She is so attentive and has dealt with my millions of questions seamlessly and with precision. She is nothing short of amazing! She made the process of booking a viewing easy. I’m new to all of this and she understood my needs from the get go. Absolute star!
Shannon · 13 May 2026
Agent replied · 8 June 2026
This is wonderful to hear!! Thank you for taking the time to leave a review, Shannon.
★★★★★ 5/5
TrustpilotGreat Team
The full team that I’ve dealt with today has been amazing, Tammy H was the ideal person to show us around our interested property, she was informative, helpful and enthusiastic. Niamh was super helpful every time I called for support and Charlotte S, supported us with questions via email.
Lucy · 19 May 2026
Agent replied · 8 June 2026
Thank you so much for your wonderful feedback. We’re delighted to hear that the whole team made such a positive impression during your experience with us..
★★★★★ 2/5
TrustpilotLess than OK
The general customer enquiry helpline was quite warm and helpful when I rang regarding issues before moving in. The overall experience has been however less than ok for me. 1. Before my tenancy started, Simplelifehomes refused to sign the contract on their end until the actual start date when they allow us to move in, with the reason that the start date "is not certain" despite the advertised start date on their website, which I thought was the consensus during the whole time of application. No one mentioned about the start date could be uncertain. It was too late to re-apply for another apartment as we have already paid the deposite, and canceled the other apartments viewing, and the pre-tenancy screening has completed. 3 weeks before the advertised start date, they informed us that they had to delay the start date as "the contractors were on sick leave". This ruined our plan of moving - we had to leave our previous apartment right after the original start date. We have tried calling them for alternatives or any compensation but was only told that there was nothing they could do to help reducing the delay or compensate. They also did not sound sorry or apologize for the inconvinience. At the end, we had to look for and pay for the extra 1 week temporary living ourselves, plus temporary storage for all our stuff (incl. furnitures) for 1 week. It was a nightmare especially before we were moving cross city. I've never met any tenancy who refused to sign the contract until the tenancy start. It was unexpected and I wasn't sure if it was legal for them to do so. 2. We need to report the meter reading to our energy provider monthly, because the smart meters do not work. However, only Simplelifehome has access to the meter room and it was virtually impossible to get meter readings in time. Whenever I requested meter readings (30 days in advance as they require in the app), they most often got ignored. The chat function in the app also equlas to non-existence - I've never got any reply. For quite a few times I had to just email them through the "hello" mailbox to get their attention to this issue, which worked but then added another week to my waiting time. As you can imagine, despite all the efforts trying to get those 2 reading numbers, I was only able to submit my meter reading every 40-60 days which had caused my energy bill to be inaccurate. And who's gonna pay for that? 3. I reported a maintenance issue in early June. And today (going into mid September) we still haven't got the maintenance appointment. I've followed up 3 times in the maintenance portal with an agent named Matt. If I hadn't, it looked like it would've been forgotten and dusted forever. 4. The gate constantly broke and always took a long time to be fixed.
Kuma · 11 September 2026
Agent replied · 24 September 2026
Hi, and thank you for taking the time to leave such a detailed review, I know it takes effort to set all of that out, and I don't want any of it to go unanswered.
I want to address the anonymity point first, because I understand entirely why you raised it. Please be reassured there is absolutely no question of retaliation, that is not how we work, and any information you share with us is used only to look into your review and put things right where we can. The honest position is that, from a Trustpilot username alone, we genuinely cannot see you as one of our customers, there is no record for us to open, no property to link the review to, and therefore no way for us to look into any of the specific points you have raised. I appreciate that may not have been obvious from our earlier request, which is why I wanted to be upfront about it here rather than leave it feeling like a hoop to jump through. If you are willing to email us directly at complaints@simplelifehomes.com with just the property address and a contact email, we would be more than happy to pick this up properly.
We really do hope to hear from you so we can look into this for you.
Kind regards,
Simple Life Homes
★★★★★ 1/5
TrustpilotAwful, incompetent and unprofessional team
The Barking branch of this company is completely awful, unprofessional and incredibly incompetent. First, a horrendous pre-move experience where our previous agreed apartment was taken away due to ‘maintenance works’ which never got proven, just two weeks before our agreed move in date. And we were only given an option to move in to another apartment which was more expensive than the already agreed apartment, the company didn’t even offer any act of goodwill or provide any support to us. We were just told move in to the new and more expensive apartment or find somewhere else to live on your own. After that, on the day we were meant to pick up the keys, after agreeing to meet at the apartment the office representative did not show up and made us go all the way to the office to pick up the keys. Upon arriving, the representative wasn’t at the office either and had made no arrangements for us to pick up the keys from colleagues, no one at the office knew anything about the whole agreement which further shows the level of incompetence. After finally getting the keys hours later, the apartment was in a mess, it looked like no one had been there since the previous tenant left. The place was dirty, wardrobes broken, and completely not in a state ready for move in. The level of incompetence, unprofessionalism and lack of ethical standards displayed by this company has been astounding. I would seriously caution anyone hoping to use their services.
JO · 8 September 2026
Agent replied · 24 September 2026
Hello,
Thank you for getting back to us with further identifiable information. This has allowed us to locate your tenancy.
We apologise for the inconvenience around key collection on the day of your move in. Unfortunately, the staff member who was booked to meet with you was on sick leave that day, which meant last minute arrangements had to be made. We would like to reassure you that this isn't the normal or desired experience we offer our residents.
We're very sorry for the experience you have described and we would like the chance to look in to this properly for you. As we don't have record of the issues raised until your review, could you provide further information to our complaints team directly with further detail and any evidence or photos you might have. The complaints team are expecting your email and will be ready to investigate these matters. complaints@simplelifehomes.com
★★★★★ 1/5
TrustpilotMoved into our property 2 weeks ago
Moved into our property 2 weeks ago. We are already facing issues with the house, first being a leak in the bathroom which has come through to the living room and has stained the ceiling. Obviously a huge health and safety risk with a leak and water dripping. I reported this on the portal ( class it as urgent ) a week later I’ve only just received confirmation it’s being processed, I now have to wait an extra 3 days for someone to come and have a look at it. For 10 days now we’ve not been able to use the bath or shower ( absolutely shocking ). Also to add I made it clear they had to have tenant presence ( myself ) to gain access into the property, the email I received says no tenants access required - everything seems extremely slack and quite worrying.
Abi · 3 September 2026
Agent replied · 24 September 2026
Hi Abi,
Sorry to hear about the troubles you have been facing. You will see that we have sent you a find reviewer request, if you could provide identifiable information, that would be very much appreciated. This will allow us to locate your tenancy and be able to investigate the issues you have raised.
★★★★★ 1/5
TrustpilotBe careful with your deposit
Be careful with your deposit! I have not had a good experience with Simple life and getting back my deposit. I have sent several emails to the maintenance team who does not respond to emails or take calls. I left the simple life home on August 20th and still have no confirmation on my deposit return. I got sent an email telling me that a list of items needed to be done and I was getting deducted for wear and tear that should be done after a tenancy by the landlord...be very careful!
Melanie · 1 September 2026
Agent replied · 24 September 2026
Dear Melanie,
Thank you for raising your concerns with us.
Following your review, the team have had a thorough look at your check our inspection and unfortunately, we can confirm that we feel the deductions proposed are both fair and warranted to bring the property back up to our standard. We are limited as to what we can share in a public forum due to GDPR, however, you should already have a further breakdown of how the costs have been split and what they are being used to cover. We can also confirm that fair wear and tear has been considered already with Simple Life contributing £244 toward the decoration and cleaning along with covering the entire cost of other items.
If you disagree with the deductions, you are able to dispute these through the TDS (tenancy deposit scheme), who will review evidence from both tenant and landlord to reach a fair and final outcome.
★★★★★ 5/5
TrustpilotPaulina has been incredibly friendly
Paulina has been incredibly friendly, helpful, and professional throughout the process. Her communication has been excellent, always keeping me updated and answering any questions quickly. She also provided really useful advice which made everything much easier and less stressful. Thank you again for all your help!
Andrew · 14 May 2026
Agent replied · 8 June 2026
Thanks for your lovely feedback.
We’re really pleased to hear Paulina was helpful, professional, and kept you well updated throughout the process. We’ll make sure your kind words are passed on to her.
Thank you again for taking the time to share this.
★★★★★ 5/5
TrustpilotThank you Amber!
Amber has been so helpful, I honestly can say I’ve never had such efficient service, she really listened and responded to my queries with professionalism. I wish all my interactions were with people like Amber! Thank you for making a stressful time an enjoyable experience!
KRoe · 16 May 2026
Agent replied · 8 June 2026
Thank you so much for your lovely feedback. I’m delighted to hear Amber was able to support you so well during what can be a stressful time.
★★★★★ 5/5
TrustpilotCare, cleanliness and simplicity
Pleasant interaction with staff from applying to moving in. Home was thoroughly cleaned, looked and smelled lovely. Everything on hand if I need anything. Thankyou to all 😀
Marilyn · 28 August 2026
Agent replied · 24 September 2026
Thank you so much for your review Marilyn!
★★★★★ 5/5
TrustpilotCharlotte was very helpful and made the…
Charlotte was very helpful and made the whole experience very easy for us. She talked us through the whole process and made sure our needs were met and was very personable as well as being easy to contact throughout.
Joe · 20 May 2026
Agent replied · 24 March 2024
Thank you so much for your kind words. We're delighted to hear that Charlotte made the experience such a positive and easy one for you.
★★★★★ 5/5
TrustpilotCalled earlier in the week and spoke to…
Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.
Scott · 28 May 2026
Agent replied · 8 June 2026
This is wonderful to hear, thanks for your review, Scott!
★★★★★ 2/5
TrustpilotDracan Village
Unfortunately, my experience living at Dracan Village has been really disappointing, particularly when comparing what was originally advertised with what has actually been delivered.
Ellie · 18 August 2026
Agent replied · 24 September 2026
Hi Ellie,
Thank you for reaching out and we're sorry to hear that Dracan Village hasn't met with your expectations.
I have spoken to the developer who is undertaking the wider development plans and amenity including the school and convenience stores. I am pleased to say that the school is completed so I expect this to be opening shortly. The commercial units have not yet been built and have been handed over to another commercial developer to deliver.
We're sorry to hear that the rental increases were not in line with your expectations. As part of your rental agreement, rents are reviewed every 12 months and should align with that of the wider local market / comparable quality of properties. As you will be aware through previous communication, the owner of this development has changed and although Simple Life is managing the properties in the short interim whilst everything transfers over, we no longer directly have control over the rental increases put forward.
We can confirm that our contractor, Envirocare visits the development to maintain the front gardens on a fortnightly basis. As this is the first time we can see this being reported, we have passed your feedback on to them for their attention. For this also be recorded and tracked on the appropriate channels, please could we ask that you submit this on your maintenance portal account.
★★★★★ 5/5
TrustpilotAll my contact throughout the process…
All my contact throughout the process of viewing, applying for, and renting a property through this agency was made very swift and easy thanks to Paulina Szczepaniak. She was incredibly kind and patient throughout the entire period, and always approachable and available for any questions or requests. Her support made the whole experience smooth and stress-free.
Mohamed · 12 December 2025
Agent replied · 25 December 2025
Thank you for your wonderful review. We’re delighted to hear that Paulina made your viewing, application, and move-in process so smooth and stress-free. We’ll be sure to pass on your kind words to her.
★★★★★ 5/5
TrustpilotCan’t fault them
Can’t fault them. House is as described and presented. The one or two small issues found when first moving in (we were very first tenants so this was expected) were rectified quickly and successfully. They were very easy to contact through app or phone. Really enjoying our home!
KM · 22 January 2026
Agent replied · 25 January 2026
This is fantastic to hear. Thank you so much for taking the time to leave a review, KM!
★★★★★ 5/5
TrustpilotIt’s been a great experience so far…
It’s been a great experience so far especially Paulina who has been very helpful and professional
Chimezie · 8 September 2026
Agent replied · 24 September 2026
Thank you so much Chimezie, it's really kind of you to say, and I'll make sure Paulina hears it too. Feedback like this genuinely makes a difference, so we appreciate you taking the time.
Simple Life Homes
★★★★★ 5/5
TrustpilotThe company is very straight forward…
The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to request or ask off him, he’s always reassuring and honestly made any questions I had easy to communicate. I think James deserves a fat bonus 😛 thank you for your help James I called in daily for weeks and could always tell when James answered the phone and we always had a giggle. Wish you a successful future
AJ · 14 May 2026
Agent replied · 8 June 2026
Thank you so much for such a lovely review! We really appreciate you taking the time to share your experience with us.
It’s fantastic to hear that the team made the process smooth and welcoming, and especially wonderful to hear how much of a positive impact James had throughout your journey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
