Simple Life Base at Newhall reviews in Harlow

★★★★★ 1/5

Trustpilot

Terrible experience, terrible company

My recent experience with Simple Life Homes was incredibly disappointing and frustrating. The application process was nothing short of a nightmare. The representative handling our case, Shannah, was consistently rude and unhelpful throughout. Every interaction felt like an uphill battle, with her dismissive attitude making an already stressful situation even worse.There were some delays in our application process due to my wife's HR team being difficult (which we communicated to them) with providing references. While we acknowledge this caused some setbacks, you can truly judge a company by how compassionate and understanding they are when things don't go exactly as planned. Unfortunately, Simple Life Homes showed no compassion or understanding during this time. Instead of working with us, they added to our stress and frustration.One of the most significant issues was their refusal to adjust our move-in date to allow for a proper in-person viewing of the property. We wanted to ensure the home met our expectations before making any commitments, but Simple Life Homes made this impossible. They seemed entirely unwilling to accommodate this reasonable request, pressuring us to make hasty decisions without adequate information.It felt like we were being time-pressured at every step, leaving us no choice but to sign documents and move forward without the due diligence we deserved. This high-pressure tactic made us feel like we were signing away our rights and agreeing to terms we weren't fully comfortable with.Overall, the experience was highly unsatisfactory, and I would not recommend Simple Life Homes to anyone looking for a stress-free and respectful home rental process. Their lack of flexibility, poor customer service, and absence of compassion left a lasting negative impression.Looking at all the unpaid reviews, you could say we got lucky in rescinding our application. Avoid.Edit:We later got a call from a contracting company on behalf of simple life wanting to do repairs, they thought we were living at the property even though we had rescinded our application. It turns out, that the bath was rotting due to leaks, no wonder they didn't want us to see the property! Watch out for 75 Newport Lane, do thorough checks!

Edmundo · 14 June 2024

★★★★★ 5/5

Trustpilot

George was very quick to update us on…

George was very quick to update us on our progress during the application process, many thanks George

Tom · 18 May 2026

★★★★★ 1/5

Trustpilot

Avoid!! Rude!! Unhelpful!! Money scamming!!

avoid!! Want you to hand in your notice before they even accept you .. why would I hand in my notice and risk being homeless with 3 children! Accepted me a week before they wanted me to move into their property! Asked for it to be pushed back a week or so but no they've absolutely refused, continue to blame me for not handing in my notice.. for a property I wasn't even accepted for, for 3 weeks!! Alicia is rude and very unhelpful. Asked to view the property over & over again, they offered 1 date which I couldn't do, so I emailed another 5 or so times just to be ignored !! Should've believed all the bad reviews they had on their Facebook page. Won't let you change the date you pay rent. Shambles of a company!!

Georgia · 10 June 2024

★★★★★ 5/5

Trustpilot

Best rental accommodation experience out there!

Simplelife Homes is leading the way how to manage rented accommodation. They have thought of everything and it’s clear they have invested time, effort and money in making the process as smooth for the tent ant as possible. They have a dedicated app and process to manage your property, report problems, seek help and much more. They have even included user manuals for all of your appliances in their app. That’s pretty impressive. Ashley Jones has been great in managing the Empyrean site and is always quick to respond and help out. I would highly recommend!

Nikola · 3 June 2024

★★★★★ 2/5

Trustpilot

A very bad experience

A very bad experience. Had to pay a holding fee of £260 to apply for a tenancy. After three weeks I got an email to tell me that my planned move in day was that very day and as the referencing was taking too long they had to cancel my application. I did not fit the criteria. They kept £120 of my holding fee.I followed this up and asked if I would be accepted if I paid a full year's rent up front ( I have cash but a low income) . They said yes.All this and I hadn't even viewed the property!They must be making thousands by keeping peoples money.If they are so bad at this stage I'm hoping I dodged a bullet. I can't imagine what being a tenant would be like!Surely the process should be - 1.Register interest and view property. 2.Pay for referencing.3.Arrange acceptance of tenancy and mutually agree moving in date. How are people supposed to give notice to current landlords without a defined process?Update - cut and copied from email from Simple Life - "With the proposed tenancy start date being today, I’m not able to give you any more time for referencing, so I’ll have to cancel your application."This has cost me £120. Update - Jade was kind enough to refund me the relisting fee of £50 +VAT. I am very grateful for that.

Jayne · 31 May 2024

★★★★★ 1/5

Trustpilot

Nightmare of an experience.

All seems well at the beginning. The company are quick to take your holding fee and begin references. They then prompt the remaining deposit and first months rent. We still hadn't viewed the property but had been to other developments and watched the walk through online. Less than a week before our move in date, and less than 24 hours after we sent the remaining payment over to them (just short of 2k) we were told the move date has been pushed back by two weeks, although this is still only a provisional date. We had already booked the moving van, sold furniture, purchased new furniture, given our landlord an exit date. The works. We were told the reason was an electrical issue, and zero empathy or help was offered other than offering a different property, in an unsuitable location. They said as they don't sign their side of the tenancy agreement until we collect the keys on move in day, they have zero responsibility to us as tenants, or our financial loss and potential homelessness. We then went to view the property two days later, and it was filthly. It smelled like cigarettes, the bathroom silicone was black with mould. The inside of the toilet bowl was black, the back garden was overgrown and we were told the grass would remain that way for another month or two as they don't cut it before you move in if it's wet weather. It has been dry and sunny for 10 days straight by this time. There were piles of post behind the door, which lead us to believe that the company hadn't even started fixing the property at all, and we lost all faith that this would be completed in less than two weeks time. We requested a full refund, which was processed quickly. The staff were helpful in the beginning but little to no customer service by the end. The contract is also ridiculous, lots of strict rules about how often to wash your windows, how often to cut the grass (which they don't adhere to themselves) having to request written permission to put up a certain pole, then pay an admin fee to amend your contract (for each time you amend it or add any poles/shelves etc) and then return the property without the curtain pole at the end of the tenancy.From reading other experiences, we certainly dodged a bullet. Their replies to people who have had poor experiences also show their integrity and lack of empathy.

Billie · 27 May 2024

★★★★★ 1/5

Trustpilot

THE WORST EXPERIENCE.

DO NOT & I repeat, DO NOT bother applying for a property via ‘Simple’ life homes. They are the most inept, ignorant and down right rude company I’ve ever had to deal with. I applied and was immediately met with late night emails, 9-10pm about placing a holding deposit so the application could go ahead as ‘soon as possible!’. Which of course I took the bait, paid the holding deposit and replied to the email instantly, a little while later I was sent to referencing in which again, I complied and provided all info required, ASAP. Two days went by and the referencing was complete, sent back from Let Alliance to ‘Simple’ Life. I then chased up ‘Simple’ life to be told ‘The referencing has gone through and I’ve been deemed as an acceptable tenant and the house is mine!’ Yay! maybe. Probably not. I was then contacted a couple hours later informing me that a CCJ had appeared on my file, which I had no idea about but I take full responsibility. I was informed I can get it removed, then the application with the property can go ahead! Complete lies. You cannot remove a CCJ. I informed ‘Simple’ life of this, only to be told ‘It doesn’t matter if I could anyway as I also need a guarantor, with or without satisfying the CCJ’ so I now need a guarantor! Great. I went and asked everybody I knew to be my guarantor, ones that qualified to the criteria set by ‘Simple’ life. In the meantime I offered the possibility of 6 months rent upfront, which is in the FAQ’s as a ‘solution’. They instantly declined stating it would only be acceptable as 12 months upfront. Hilarious. £7,320, along with the full deposit instantly declined. Ah well. I waited to Let Alliance to then reference my guarantor, they had acceptable income, no adverse credit such as CCJ’s & Bankruptcies and also savings exceeding the amount needed to cover the 36x the PCM rent. Referencing was completed after 12 days! Continuously asked for the same things, which again, needs must. Referencing complete and my guarantor is declined by ‘Simple’ life. They are so incompetent, time and time again they was clueless as to what their own policies are, endless amount of times of ‘let me just ask my colleague’. But they was quick enough to instantly answer a firm no to 6 month rent upfront. This company is all about getting as much money out of you. I now await my holding deposit back but I won’t hold my breath after reading other review as it seems to be a common experience. Avoid at all costs, another scheme which definitely doesn’t operate how they say they do.

Beth · 14 May 2024

★★★★★ 5/5

Trustpilot

Lovely member of staff

Have spoken to a few companies before about renting and they haven't been very helpful on the phone. They are all very dismissive. Charlotte the girl I spoke to was very helpful and went above and beyond, patiently answering all my questions. If I do decide to rent a property from the company then I will definitely request Charlotte to help me. 🙂

P · 21 May 2026

★★★★★ 1/5

Trustpilot

What a way to treat your new residents.

I have been a resident with simple life for a week. I have never received my meter reading for electricity. On the inventory, only the water reading was available. Me and my partner have phoned up and raised this issue on probably 5 separate occasions only to be met with the most ignorant, unhelpful responses. Staff have told us “it’s on the inventory” and when we assured them it is not they simple told us “it is” and hung up. On Thursday I rang again and got though to Heather who was slightly helpful. She confirmed that she can see on our inventory that the electricity reading is missing. I explained to her that we really need this reading as a matter of urgency as we can’t set up any utilities until we have this and she understood. She told me there will be someone on sight on Friday 3rd May to take the reading and she will send it to us that same day. She did not. We phoned twice asking for this just to be told Heather is busy and no one else can help us.We have lived here for 10 days only. We had problems from the moment we physically opened our front door and the lock came flying off which we had to get replaced on our first day. Now this rude approach and customer service. It’s such a horrible start to our tenancy we are extremely disappointed. I would like this to be dealt with as a matter of urgency or I am ready to take this further. What a way to treat your new residents.

Zuzanna · 4 May 2024

★★★★★ 3/5

Trustpilot

Great concept - prospective tenants experience needs refining

We are not renting through Simple Life but I do find the process of procuring a property with the company a little bit uncomfortable.We showed interest in a property that was advertised for an indicative move in date of 2nd June. It took 3 weeks of chasing before we were sent a link to pay a fee to take the property off the market and undergo referencing.We expressed interest but had to beg for acceptance to be confirmed in an email. It was sent eventually but it was very generic and almost like a note. We had to contact again for next steps.We did eventually receive the link to pay and were given 24hrs to do so. After 3 weeks of waiting, I couldn't be sure that other people weren't also sent the same link for same property. I was told it was first come first serve but with explicit fees if you 'fail referencing', how could we be certain that we wouldn't be intentionally failed? And how would we know that it's just us going through referencing? Had the whole initial contact been smoother then we may well have pursued. I think the customer service needs to be significantly improved, prospective tenants shouldn't be left to feel as if they have to chase. It kind of sets the tone to what it would be like living in one of the properties, if there was an issue.There is a lot of emphasis on indicative move in dates. It's understandable that as the majority of the properties are under construction, it can be difficult to pin down a date for move in. I don't understand why Simple Life couldn't just wait until the properties are substantially complete before marketing to mitigate this worry for customers. Otherwise, in light of not being able to confirm an exact date or view the property, give a little more comfort by providing an option to view before full internal fit-out or present a rental show property just so prospective tenants can get an idea of what theirs might look like. Seeing absolutely nothing but indicative images before handing over £2.5K with no firm move in date is a little wild for a rental at least. I'd like more clarity on the reasons behind the current process.In all, we were too nervous about pursuing a property Simple Life due to the lack of communication at these early stages and the process . Such a shame really as it's a great concept and much needed in our area. I hope processes can be refined.Updated 18th April: Thanks Simplelife, I think the fact that we made contact via phone since before 18th March and then by email/phone on 18th March about passing pre-tenancy checks. To only just receive information on how to pay the deposit on 8th April is not great. Maybe, it was just unfortunate for us in this instance.I appreciate you outlining the process it makes sense. I think an indicative timeline would be good for prospective tenants, if you guarantee a viewing before moving in. I don't think simply ensuring plenty time is enough for some people. Of course it may work for some others.If the customer services team were undergoing some changes. It would have just been good to be informed, that could of been a simple automated email but I was met with silence. That didn't sit right with me.In any case, thanks for your prompt response here and offering clarity. I do hope if we consider you in the future we will have a better experience. Good luck - it's still a good initiative to provide quality rental homes.

Rococo · 18 April 2024

★★★★★ 1/5

Trustpilot

AWFUL MANAGEMENT AND COSTUMER SERVICE!

Any good review you see for simple life on here is a complete lie...Simple life sucks. I am writing this review because I know they would try to contact to solve the issues and it is such a shame I have had to rest to this kind of tactics to get their attention. I don't even know where to begin! They try their very best to never ever want to give you back your deposit by bringing up the most ridiculous excuses! A neighbour of ours moved out and they talked about how Simple life refused to give them back their deposit due to 'damages' they caused in the house. Mind you I know who moved in to the house and they guaranteed all the damages simple life claimed where made to the property where still there so why where they refusing to give back the deposit since they claimed to have used it for repairs? Liars! They even had the nerve to ask for more money, but didn't fix anything! There was even mold on the windows!They never respond! When we first moved in the garden was overgrown! Spiders everywhere! They didn't even bother mowing it! We called SEVERALLY before they finally came to mow it, but they still did a pretty bad job! I am a hundred percent sure they tried to or infact refused to pay the old neighbours their deposit because of this but it still wasn't fixed when we arrived. I am sure of this because I have personally witnessed this.SEVERALLY have we called them to fix stuff in our house they never actually come , when they do, they don't even resolve the issue. We have been calling them for months to fix our stairs and dishwasher, it has still not being fixed! Mind you most of this damages are due to the poor building materials used in the building of the houses! Yes a lot of their houses are very poorly built and have obvious signs of cheapskatery! A friend of mine e has been dealing with mould in their house due to a leak somewhere in the walls, they haven't co.e yo fix it yet! They claim that it isn't urgent enough! Not urgent enough? Is it until someone dies of mould poisoning before it becomes urgent? Honestly if we could move out right now we would! The only reason why we are still here is because we actually have a good community of people here( the only few good things about this place not like its any thanks to them anyways!) And there isn't really a better option yet. They are soo quick to call to increase rent but never call back when we need them! The only thing they care about is money! Avoid thus company like a plague for your own sanity!

Khadeejah · 18 April 2024

★★★★★ 1/5

Trustpilot

Waste of time and energy.

Yet another Edit: So as I thought, it was a complete mistake to listen to anything this company says. Jade completely lied about getting back to us early in the week, in fact she didn't bother ringing at all, my husband had to ring them to tell them not to bother as definitely not worth the hassle, they were happy to take £270 from us for the deposit to rent a property, we had to ask several times for it back to which they only refunded £150 they blame let alliance for a "failed reference" so now £120 down for being completely messed around, I've heard bad things about these lot but this just takes the mick, clearly don't know what they're doing, advertise houses that don't exist, constantly lie and now steal money! Steer well clear! Edit: Spoke to Jade who has been more helpful, so will see how it goes.Edit: That's another lie, you said on the phone that you can't discuss on the phone so I don't know why you're lying on this public forum.Weird, waste of time company! Made us wait weeks to apply for a house to rent, everything came back great by let alliance but simple life decided we can only rent a property if we pay 12 months upfront!! Without good reason, seems nobody there knows what they're doing, they put up houses that they've never even heard of. Kept sending us aroujd in circles telling us to phone let alliance to get answers as to where are application was at etc. Spent weeks now waiting for a simple answer from them to finally be told they want 12 months up front, they seem very dodgy and don't know what they're doing in all honesty, steer well clear.

Jo · 15 April 2024

★★★★★ 2/5

Trustpilot

Simply Shambolic - No accountabilty for tenants living conditions

Simple life homes may provide cost effective housing but the new builds homes still suffer the same problems we see across the new build housing market. shoddy workmanship and cheap materials means that the living experience in these homes is not as comfortable as the company advertise. Multiple neighbours have shared they experience the same issues, lack of consistent heating or broken plumbing. My biggest gripe is however Simplelifes complete disregard for property maintenance whether its a small job or a major issue, the staff behind the keyboard don't care or are at least not empowered to take action. It will take months for someone to fix serious issues, If at all. The company uses smoke and mirror tactics to parade itself as an organisation for fair housing, but in reality there is a complete disregard for tenants living conditions. Accountability is not a word Simplelife homes know the meaning of.

NF · 11 March 2024

★★★★★ 5/5

Trustpilot

This is going to be first time when…

This is going to be first time when we’re going to rent a new build home , and Simple Life Homes made this to happen! It was a very smooth and easy process, on which we received the great news today that our application was successful and we will soon be able to move in !Thank you Simple Life for your service and we can’t wait to move in!

Anca · 18 September 2024

★★★★★ 5/5

Trustpilot

Great from start to finish for 3 years....Stonefield Edge

Well, there are some negative comments on here, but tbh I don't have anything bad to say. I had to sell my house due to a relationship breakdown and moved into a Simple Life home. Lucy S from the very beginning was very very helpful and nothing was ever too much trouble for them - mainly as I was due to move in April 2020 and then boom Covid hit. I had to wait until August 2020 before I could move as the house still needed to be finished. Again Jade, Lucy and a few others at SL and the letting agent Ascend properties were really good.I moved in and I did my own snagging list. I had around 70 issues (standard for a new build) and these were all rectified within about 45 days of me moving in. My only concern during the 3 years of my tenancy was the amount of asset managers they had gone through, but still didn't affect any communications which was great and appreciated.As for the rent comments, well life has been difficult for many companies and people and I originally paid £795 a month which reached £950 a month. Given it's a newly built house with all new appliances I still think this is still very good value for money. Simple Life gave me confidence to stay in the house as long as I wanted, which would be hard if you used private renters who could sell anytime and really affect your life.I got permission to decorate how I wanted, add TVs to the wall and did some nice things to the garden (but please bear in mind you must put this back to standard state if moving, which I knew about and did cost me a few hundred quid to get matching paint etc get ovens cleaned but if you want your deposit back you really need to do this. I got the matching white paint called Crown Obliterating emulsion)The only thing I had to pay for was a leaking waste pipe under the sink which they did not cover which was fair enough. My only 1 niggle was the drainage of the garden which had large puddles of water, not SL fault but rather the contractors. I re-raised the issue before I handed my tenancy notice in so it could be done for the new tenants which I believe is in progress in my absence.Contractors for issues reported via an app called fixflo all arrived on time and on the date that was arranged, so that was appreciated even though didn't quite affect me working from home.I maintained the house and looked after the house like it was mine. I was fortunate through unfortunate circumstances that I was left an inheritance which meant I could buy my own house again in October 2023I've never rented before but I had a pleasurable time with Simple Life and have no bad comments. As for the deposit, I had a full visit before I moved out and then another when I moved out. I was told I would get the full deposit refund back (£917) which I received today about 2 weeks after the visit, and huge thanks to Ciara for chasing it up for me to ensure I got it.So all in all, thank you, Simple Life it was a pleasure and helped me out in troublesome times. Some appreciation also to Ascend properties.Extra feedback to SL based on my 3 years - please check on your gardening and landscaping team. They don't quite do all the gardens and necessary weedkilling that you are probably being charged for. Thanks again for everything.

Ian · 24 February 2024

★★★★★ 5/5

Trustpilot

Charlotte was very patient and…

Charlotte was very patient and welcoming and followed through with my request

Ify · 13 May 2026

★★★★★ 1/5

Trustpilot

Break-ins, drug dealing and poor management...

Avoid Simple Life Homes! As a long-term renter, I've had much better experiences with a private landlord.Main things to be wary of: -Simple Life do not sign the tenancy agreement until the day before move in, so they can back out of the contract at any time and are not liable for your costs/homelessness in the event of a delay.-Simple Life make it mandatory for you to use their glitchy fixflo app, but will randomly decide to call/email you instead leaving you stressed when you've had no app notifications but discover maintenance workers have been in your home without your knowledge. -No matter how many times we asked them to get our consent prior to entering our home, they send notice and proceed anyway, even when we decline access on that date. Only after us changing the locks did this stop.-Someone broke into our home via the back door using a key- which aside from our set the only other key was held by simple life, who admitted a contractor still had it! There was no work scheduled, no investigation by simple life, no apology or reassurances. I still don't know if the key was ever returned. The police strongly advised our locks to be changed by the landlord, simple life said we'd have to pay them to do it. -We have issues with serious drug use on the street at a significant level. Police raids, back yards being used as skips, dead animals (and not by natural causes), people coming and going from a specific house at all hours, for a few minutes asking if they're 'still selling'. Multiple neighbours have reported this to simple life and the police. I was actually told by simple life over the phone that there was only a small amount of drugs found and drug use isn't actually prohibited in the tenancy agreement! never did get that call log when I asked for it, nor the subject access request policy, or complaints procedure. When you call back, you'll be put through to someone else who'll have no clue what you're on about, and will have to explain yourself 5x over to get something resolved. Lastly, whatever you agree to pay when signing, make sure you can afford atleast £100 more each year you live there, as thats been consistent with mine and my neighbours experiences. If you offer them an alternative increase, for example due to the amount of complaints and issues, or due to just being a good tenant, you'll be told to take it to tribunal if you disagree. But then, they can set their own market rate by owning the entire street.The best part about living here has been watching their trustpilot score gradually drop...they might have been a good landlord many years ago, but not anymore!----UPDATEAs of 1wk+ later, I've still not been contacted despite being told I'd get a call? But please pretend every 1* review is lying about their complaints. Thats great PR.Not signing a tenancy beforehand might be standard procedure for simple life, but not for most other landlords. We were not offered this accommodation you say exists when we were told our move in date was delayed, and were told to make arrangements at our own cost over Christmas, at this point we had already paid around £2k in deposits and rent. Only through near twice daily calls and sheer luck did we move in before Christmas. Are you saying now this shouldn't have happened? Because your senior management said otherwise. Maintenance On 14th Dec we called to reschedule a planned visit, and were told a contractor would call to rearrange. On 21st, i found our things disturbed and the alarm replaced, with the old one left. 22nd Dec I called Simple Life to ask whether a contractor had been in the home. You gave the contractor a key and allowed the visit anyway. As I received no response to my 22nd Dec report, I followed up on fixflo on 8th Jan 2024. Its feb and no-ones responded to my complaints.Break inThe visit wasnt for a fault but an annual inspection. A police report WAS filed, simple life were informed, remedial action suggested, simple life declined to co-operate with advice unless we paid for it, they failed to follow up on unreturned keys from contractors.No background checks for contractors either- as confirmed via phone call and after contractors were in our home discussing criminal activity and being found wandering in rooms they werent working in during another visit (if you need help finding that one, see emails with Leah Gilford 17/2/23 and phone call prior)Request for policies was 16 Oct 2023 at 10:37 if you'd like to check your records again. It's disappointing, as I'd genuinely hoped that raising this in a public forum might have highlighted to the SL team the issues their tenants face, and that you would have committed to doing better in the future. I'm not giving you any new information, this is all logged on your tenant system/fixflo so I'm not sure how it disappears when I complain.

Chrissy · 2 February 2024

★★★★★ 5/5

Trustpilot

I have just reserved a property with…

I have just reserved a property with Paulina, she has been extremely informative throughout and managed to get me a same day viewing, I was interested in 2 properties and she has ensured I had visibility to both before submitting an application for one. Extremely helpful and kind and has made the process smooth for me! Thank you.

Affia · 19 May 2026

★★★★★ 5/5

Trustpilot

Money making deposit scheme - *updated*

Money making deposit scheme. We have enquired about a few properties with Simple Life Homes but have been told we need to put down holding deposit of around £200 before even viewing the place and that upon viewing and if we change our mind, we would only get £90 of that £200 back. Just makes me wonder how they would be as the Landlord once you’ve moved into the property and need repairs or maintenance work completing. Absolutely sham of a company, very disappointed.Update - 18.01.24:After writing the review, Simple Life reached out and have made every effort to ensure that any miscommunication was rectified in a timely and efficient manner which is greatly appreciated. I had no idea Simple Life took as much pride in their company reputation as they do and it is refreshing to see a company that will learn from miscommunication and rapidly evolve to give a much better customer experience. Thank you Adam and Jade for taking onboard our concerns and addressing them, you have gone above and beyond and have thankfully restored my faith in the company, which is a bonus as your properties are amazingly well presented! We have now thankfully been able to book 2 viewings to see the properties were interested in. Big thank you to Adam, Operations Director, for reaching out to us personally!

Saibah · 18 January 2024

★★★★★ 1/5

Trustpilot

Report a maintenance issue and you will…

Report a maintenance issue and you will be waiting months to have it rectified. I am now having to get the property ombudsman involved just to get my dishwasher fixed as it is coming up to 6 months now since initially reporting the problem.

Daniel · 13 August 2026

★★★★★ 1/5

Trustpilot

Liars and criminals

Well, where to start?I actually left this exact same review 2 years ago, and once somebody called me to be overly nice to solve the situation, they asked me to REMOVE MY REVIEW so that it didn’t look bad for the company.This is the SECOND time that simple life has increased our rent with NO NOTICE.2 years back, they admitted that it was a mistake in the system. They apologised and we agreed that they would hold off on the increase for 3 months as they had not given any notice period. I was satisfied with this outcome.This time, the same has happened again. NO NOTICE given, only now to claim we are in ARREARS. I have never missed a payment and actually pay before the specified date.They are now claiming that they sent an email out in October. I have checked all folders, inbox, junk, trash. There is nothing there. This is not the type of email I would ignore. Their poor systems and high staff turnover (lost count of how many property managers we have had over the years) result in miscommunication.Recently, we were charged £80 for a piece of MDF wood beneath the bath tub that of course was rotting (who puts MDF wood below a bath tub?) they then charged us £80 for somebody to come and put sealant on it.I’ve had countless experiences with Simple Life over the years, which time and time again result in a poor customer experience. I had once called to let them know that there was no hot water and boiler was leaking (filling tubs with water every hour) during the winter months, to which they replied ‘we can get someone out to you next week’. They have no care or respect for their tenants. Please think carefully before signing with these cowboys.

Sarah · 8 December 2023

★★★★★ 5/5

Trustpilot

Hannah @ Simple Life Homes

I recently had the pleasure of interacting with Hannah from the maintenance team at Simple Life Homes. Her professionalism and expertise truly stood out. Hannah was not only prompt in responding to our maintenance requests but also displayed a deep understanding of the issues at hand. Her approach was both efficient and thorough, ensuring that all problems were resolved quickly and effectively.What really sets Hannah apart is her friendly and approachable demeanor. She took the time to explain the maintenance work in simple terms, which was greatly appreciated. Her dedication to customer satisfaction is evident in the way she handles every task with care and precision.Overall, my experience with Hannah and Simple Life Homes has been extremely positive. It's reassuring to know that such a capable and reliable person is handling our estate's maintenance needs. I would highly recommend Hannah and the Simple Life Homes team for anyone looking for top-notch maintenance services.

JordyE · 30 November 2023

★★★★★ 5/5

Trustpilot

Charlotte was very pleasant and quite…

Charlotte was very pleasant and quite helpful.

Olufunke · 14 May 2026

★★★★★ 3/5

Trustpilot

Disrespectful experience by Simple Life

We are very disheartened by the recent experience we had with Simple Life Homes Bertha property management. We had written dozen emails and keep calling for getting a request form for a month which was hardly answered since the email /phone is rarely attended. After long wait and multiple attempts once we got the email response and was told the property is no longer available but their website is shown there are few options.Finally we could connected to the responsible staff @ Jade and we got request form. We had passed all the reference check and deposit & advanced 6 months rental are settled. However, she mentioned that the key is not returned to the office yet and not available to view the property. The nonsense part is that she told us the rental starting date would be Oct 20 and not acceptable to change. No key and no viewing but we have to bare the rental. Not sure if we could move in on Oct 20 as well. This is so unfair to the tenants.Felt insulted and sorry to say that this company do not have any customer care interest which reflects from many feedback for them and seems that trust pilot is the customer care hub. Hope the things will be rectified for your good.Updated:Trust pilot is the best. The staffs @ Simple life are more responsive now. Viewing is arranged and rental starting date could be rescheduled.Updated v2:Credit should go to Shannah Levey who sort out all the issues with prompt action.

BonHo · 20 October 2023