Trusted Agent profile · Harlow
★★★★★
1,174 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,174 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Simple Life Base at Newhall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
5/5
TrustpilotToday Megan called us regarding our ID…
Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through the whole process. Really appreciate it! ❤️
Thank you so much for your review Nusrat! We will pass on your lovely review to Megan!
5/5
TrustpilotPositive tenancy
From the moment I moved in, every department has been welcoming, professional, and incredibly helpful. Response times are always quick, with clear communication and acknowledgement of any queries I’ve raised. If one person doesn’t have the answer straight away, they always go the extra mile to ensure the issue is resolved promptly.
Thank you so much for your kind feedback. We’re delighted to hear that your experience with the team has been such a positive one so far. Providing a welcoming, responsive, and supportive service is extremely important to us, so it’s wonderful to know this has been reflected throughout your time living here.
5/5
TrustpilotAmazing Service from Christine at Simple Life Homes
I recently had the pleasure of working with Christine from Simple Life Homes, and I cannot speak highly enough of her service. She was absolutely amazing, always helpful, incredibly patient, and consistently quick to respond to any questions or concerns I had. Christine made the entire process smooth and stress-free, always going above and beyond to ensure everything was clear and handled promptly.
Thank you for your wonderful feedback Neil! We will make sure Christine is aware of your kind words!
5/5
TrustpilotGreat support from Property Manager
Update 11/07/2023:There was a delay in response, but the new Property Manager handled it very well. She was very patient, understood our problem and supported us at every step.I would also like to mention that the couple of requests that went in for maintenance were also resolved very smoothly and quickly.Thank you!!=========================================Initial experience:Got the wrong keys while moving in. Received no support from Simple Life to provide replacement keys. Had to call Locksmith to replace the lock and movers charged me for additional wait time. Provided all the evidence to Simple Life and no response after several follow-ups. Absolutely irresponsible and disappointing behavior from Simple Life. This company does not have the ethics to own up their mistake and compensate customer for the losses caused by them!!I wish I could give them 0 stars.
Thank you for your wonderful review! We will make sure Chloe receives a copy of your kind words.
5/5
TrustpilotCustomer service 5*
When applying for this property we had a few difficulties on our end. Shannah was very professional and really friendly and supported us through this, so we can move in to our home. Shannah went above and beyond taking the stress away. The other staff member were equally as helpful too! However I would highly recommend dealing with shannah
Thank you for your lovely feedback Helen.
5/5
TrustpilotThank you Simple Life and M&C
Thank you Simple Life Simple Life hired Contractors Chris, Dan, and Tom to refit my kitchen floor, and I couldn't be happier with the results. Their craftsmanship was truly amazing, and my floor now looks absolutely fantastic.Junior from Simple life helped me massively by organising this for me when I called up with the flooring issue- he is my first point of call, he listens to what the issues are and reassures me. Thank you Junior for sending out such great guys to my home. From the moment they arrived, it was evident that they were not only skilled professionals but also incredibly kind-hearted individuals. They went above and beyond to ensure that I was satisfied with their work, always keeping my preferences and needs in mind. Their dedication and commitment to providing exceptional service were truly commendable.What struck me the most was their attention to detail. Every aspect of their work was impeccably done, leaving no room for any flaws. The precision and neatness with which they carried out the task were truly remarkable. I have had work done in my house before, but I have never seen such meticulousness and care taken during a project.Moreover, their friendly and approachable nature made the entire experience even more pleasant. They were always willing to answer any questions I had and were genuinely concerned about my satisfaction. Not only did they complete the job to the highest standards, but they also took the extra effort to clean everything up before they left. It was a true testament to their professionalism and respect for my home.I want to express my utmost gratitude to Chris, Dan, and Tom for their amazing work. Also to Simple life especially Junior for resolving my issue in a timely manner- and finding such great contractors- Their expertise and dedication have transformed my kitchen floor, and I am incredibly satisfied with the outcome. I wholeheartedly recommend them to anyone in need of skilled builders who deliver outstanding results.Thank you once again for the exceptional work, thank you Dan, Chris and Tom, Simple Life- especially Junior
Thank you so much for your review Osma! We're really pleased to hear that you're impressed with our service, not just from Simple Life directly, but also our trusted contractors!
5/5
TrustpilotSome feedback regarding my recent…
Some feedback regarding my recent experience with Amber. She was an excellent first point of contact, providing great support from arranging the property viewing to submitting my application. She is a great asset to your team.
Thank you for your kind words Nico!
5/5
TrustpilotFrom moving into our new forever 💕home
From moving into our new forever home, has been absolutely wonderful, simple life have made it stress free from the very start. I have a lot of health issues which they are aware of, especially Junior, he’s been absolutely amazing and very helpful throughout, he is very considerate and compassionate when dealing with any issues I’ve had, junior goes above and beyond to help guide me through everything in relation to Simple Life, I think personally every office needs a Junior, thank you so so much
This is so lovely to read, thank you for sharing with us Dawn! We're pleased that you're happy with the service provided and your new home!
3/5
TrustpilotFrustrated SimpleLife Tenant!!!
UPDATE:Thank you James and Hannah for prioritizing the matter and taking the review I left serious. The matter was resolved within two days of posting this review below. Both Hannah and James kept in contact with me and happy to report NO MORE WATER WASTAGE!IS10779365I've raised a maintenance issue on the Fixflo Repair Reporting Portal on Wednesday morning 17th of May 2023. It has been a month since the issue has been raised. Two weeks since the part ordered to have the leaking tap repaired has arrived yet the issue has not been resolved. I have been trying for the past few days to update the issue via FixFlo but the link has expired.I am in actual disbelief that the wastage caused by this leak is acceptable to Simple Life, and I am carrying the cost of every single drop wasted for the past month.I've tried calling the office today on 0345686590 but have not been successful either and only receiving automatic / out of office email responses.
Hi Ferlicia, Thank you for your review and making us aware of the issues you were facing. We're very sorry for the inconvenience caused and we're pleased to hear that James and Hannah have acted promptly to get this all sorted for you!
5/5
TrustpilotWasher Repair Nightmare faced with Simple Life Hero
I’ve been a Simple Life Tenant for 1 year now and I haven’t had too many issues other than the most recent one with my washer/dryer needing some repairs. It has been the most horrific experience I have ever encountered which obviously doesn’t get 5 stars. What does get 5 stars is the level of Customer Service I have received from Junior Nolan who has legitimately been my life saver while trying to get my washer repaired. After almost 4 months of fighting, crying, and honestly being stressed beyond words with Electrolux’s repair partner Pacifica to get my washer repaired, Junior picked up my plea for help through FixFlo and has been relentless in trying to assist me in getting it repaired.To be honest my Asset Manager didn’t really seem to care much of the struggle I was having to get it repaired and I don’t know who passed on my case to Junior but let me tell you. He is the best thing to ever happen to Simple Life. He has not only picked up my case, but he has been advocating for me with the engineer to get it fixed. I really feel like he took on the issue like it was his and has not rested to date (because it’s still not fixed). He has been apologetic, sympathetic, and honestly a breathe of fresh air when it comes to customer service as many lack the basic skills. He calls me week to week to see how things are progressing and he now makes the call to the engineer when something has gone awry. I cannot thank him enough because this has been so tiring it literally brought me to tears in one instance as I simply want a working appliance and be done with the issues.Although it is still not fixed he stays in contact with me and the engineer and most times he updates me with next steps. I sincerely hope that Simple Life sees the value in him because he is phenomenal.In closing I want to sincerely thank Junior for his remarkable sensitivity and help to date and I’m hopeful that the appropriate persons see this review and congratulates him on his job well done because he embodies what a Simple Life employee should be in my opinion. Oh and I’m hoping my washer get replaced with a new one because it’s been since February….
Thank you for your review Malikah and for flagging the issues you have faced too, as they really help us to identify where we or our partners are falling down. Your experience will be passed on to senior management to review also. Thank you for your lovely words about Junior!
1/5
TrustpilotExtremely unprofessional
Extremely disappointed. The company is completely unprofessional and has no concern for the residents. They are all welcoming when you want to start the tenancy, but after that, it's just a series of misinformation, unprofessional replies, no accountability, no way to raise complaints to higher management, no replies, rude and condescending staff (especially Hannah Bishop), etc. This has been a horrendous experience of being a tenant with this company. They misinformed us about the tenancy lengths and dates when asked for clarification, they never responded, and finally, when we were about to leave, they came up with a bunch of excuses to make us pay more. They still have the deposit, and we are sure there will be more unreasonable deductions that we will have to dispute. Spare yourself and never get in contract with these.EDIT 1 (05/20/2023): The team leader, James, was kind and helpful and agreed that there were miscommunications from the agency's side. Based on the conversations, they agreed to our proposed tenancy end date. We are finally moving out and awaiting their evaluation of the house and the deposit return. Given the circumstances, we have taken extra steps to ensure everything is fixed and cleaned. Will provide an update on the review once we hear from them.
Hello, Thank you for providing us with further identifiable information via Trust Pilot, allowing us to locate your tenancy details.We’re sorry to hear that you are unhappy with the service levels you have received during your tenancy. Following your review, we have investigated and found no evidence of unprofessional behaviour. Our records do show a delay in response time from when your asset manager was on holiday and apologies for any inconvenience this caused you. We believe you have since been liaising with James, our Team Leader, who has provided further clarity around your tenancy lengths and dates, we have been informed that you are happy with the information that has now been provided.
3/5
TrustpilotVery frustrating and slow to fix any issues
I have been a previous tenant before so this is my second time with simple life. Very poor communication prior to moving in. No one answering the phones etc or when I would speak to them they would get me mixed up with someone else and give me the wrong information.Moved into the property last month and as I expected they didn’t sort out the issues with the property before rushing me in. Garden is terrible full of weeds and mud. I have tried to de weed as much as I can with my spare time. But I shouldn’t have to as I was promised prior to moving in that the grass would be taken care off before move in date.Bathroom mouldy flooring, needs sealing up. Broken shower.Carpet guys unlocked the door and walked in the house whilst my wife and newborn son were sleeping and gave her a fright.All freezer drawers are broken and very very sharp which is very dangerous.I’m not really a fussy person but you guys have lied to me on many occasions. Promised me that the garden would be sorted before moving in. All the other issues that I have listed are taking forever to sort. At the moment I’m not really sure what I’m paying £960 for.UPDATE: In regards to your response, please do not lie and tell me the grass was reseeded as it was not.it’s full of rocks weeds and mud. If it had been reseeded it would have started to come through. Also the maintenance team haven’t been in regular contact. I have been calling once a week to chase it up. It seems after this review things are finally going to be sorted.
Hi Craig,Thank you for your review and we’re pleased you had decided to rent with Simple Life again.We’re really sorry to hear that it hasn’t got off to a good start the second time around. We have looked into your records and we can see that indeed there are some items that were due for completion prior to you moving in, however we have been let down by the contractor who was scheduled to get these completed in time. Whilst we completely appreciate this isn’t an excuse and the responsibility ultimately lies with us, we hope that at least it gives some context to what has gone wrong. We would also like to take this opportunity to give you reassurance that the team are working hard to get the problems fixed for you as soon as possible.We can see that the garden was re-seeded before you moved in and since leaving this review the maintenance team have been in regular contact to give you updates with confirmation that the outstanding items are scheduled to be completed early next week.We apologise for the experience you have had so far, and we really hope you see improvements to the service provided for the rest of your tenancy.
5/5
TrustpilotSimple Life has been fantastic!
Moved into a Simple Life home in June 2022, almost a year in and it has been the best decision I ever made. As a long term renter, it has always been frustrating that previous landlords don’t allow pets or aren’t bothered about repairs but I’ve not had a bad experience with Simple Life.Hannah has been fantastic and has promptly dealt with any issues, those issues have also been swiftly resolved. Plus the bonus of having a pet, something I have wanted for so long but never been able to have!Thank you Simple Life for being wonderful!
Thank you for your lovely feedback Jamie! We're pleased to hear you can finally get a furry friend!
5/5
TrustpilotSimple Life has been fantastic!
Moved into a Simple Life home in June 2022, almost a year in and it has been the best decision I ever made. As a long term renter, it has always been frustrating that previous landlords don’t allow pets or aren’t bothered about repairs but I’ve not had a bad experience with Simple Life.Hannah has been fantastic and has promptly dealt with any issues, those issues have also been swiftly resolved. Plus the bonus of having a pet, something I have wanted for so long but never been able to have!Thank you Simple Life for being wonderful!
Thank you for your lovely feedback Jamie! We're pleased to hear you can finally get a furry friend!
5/5
TrustpilotIt that Simple
I came to the UK in Janusary 2023 to work and I must say looking for a place was very frustating as I had no previous experiece doing so, until I came across an ad from Simple Life, THE ENTIRE PROCESS was simple I can't express that any more clear than this, because of the experiecne I then encourged two friends of mine to seek their new appartment in the same flat where I secured, Thank God! the relief, and I must say a big thank you to Rebecca for helping us out and making us feel welcome.
Thank you for your wonderful review!
5/5
TrustpilotHannah Bishop has been an absolute star…
Hannah Bishop has been an absolute star in helping me applying for and getting my new property in Perth. I haven't rented for a number of years so the process was very new to me and she was always very helpful from the very start and quick to respond. I had recently been through quite a difficult time with a separation and selling my home and I am very grateful to Hannah for helping myself and my son find a home for us to live in.
Thank you so much Gary! We're delighted to hear that you've gone for one of our properties at Bertha Park! We hope you're very happy there!
4/5
TrustpilotGreat service from our property manager
Moved into a property in Houghton Regis in March and there were a number of snagging issues, which is to be expected in a new build. Our property manager Hannah Bishop has made sure all the issues have been dealt with promptly and has bern very efficient in following up and making sure they’ve been fixed. We also had some issues with anti-social behaviour in the street (noise) and Hannah has been very prompt in trying to help with that too.
Thank you so much for taking the time to write a review for us!
1/5
TrustpilotAvoid at all costs!!! Greedy and unscrupulous
I don’t think i’ve ever had a renting experience even close to how awful it was renting from “Simple Life”.The simple life rep Hannah Bishop was rude, curt, unprofessional, clearly hated her job and was generally very unpleasant to deal with from the start. The property was tiny, very poor quality and in the middle of a building site. Builders would shout, blare bad radio and stare through our windows all day every day. Being 2 young girls, we were very uncomfortable about this. There was no privacy and most people kept their blinds shut permanently. Not worth the money at all. The properties overlooked several ugly factories. I used to joke that it looked like an apocalyptic wasteland. We were taken aback when were first heard the sirens - very much like a WW2 air raid siren. These go off frequently. And sometimes a giant flame would roar out of a factory chimney and keep you awake at night. We logged several problems with the property including a flooded garden we weren’t ever able to use, and these problems were dismissed saying “not our problem” and putting it back onto the builders, who did absolutely nothing. Oh and btw, these people expect you to maintain the garden but provided nowhere for you to store tools. I provided my own shed reluctantly in the end and it was damaged by the flooding!Then the rent increases came. How dare they?! It was greedy and unjustifiable for all the reasons given above, but it was also socially irresponsible given the cost of living crisis. So we gave our notice and left, like many others. You could see the street emptying day by day. We’d heard horror stories of people on the estate leaving the houses spotless and being charged hundreds for ridiculous things and receiving none of their deposit back. So we were forced to withhold our last month’s rent, knowing we wouldn’t see a penny of our deposit back from these unscrupulous criminals, no matter how spotless we left it, and we couldn’t afford to lose the deposit we so desperately needed for another property. Simple Life responded by charging us THOUSANDS. They wanted all new carpets, full redecoration of the whole house, £500 worth of cleaning, new doors - oh and a new lawn after all the damage caused by the flooding i mentioned earlier. Plus much more. These people aren’t interested in what’s fair. They want to hold you hostage, punish you for leaving and recoup money they’ll lose from the property standing empty. Maybe they should’ve considered that before hiking the rents up. Now they’re completely ignoring us as we try to resolve the numerous charges we’re disputing. Do yourself a favour and take the negative reviews seriously. These people don’t want you to have a simple life. They want to bleed you dry. And now I will tell everyone I can about what they’re really like behind the picturesque stock photos.
Hi Holly,Thank you for getting in touch with us and for providing us with identifiable information so we can locate your tenancy.We’re sorry that your Simple Life home didn’t live up to your expectations. We feel we make it clear when someone is about to rent on a brand new site that is still under construction so that residents are aware and it is the applicant’s prerogative to choose the right development and location for them. We’re surprised by your comments around the quality of the home, as we can see you only had 6 reactive repairs throughout your tenancy. Any other snags or issues, should have been flagged to us so the team could pick them up promptly for you.We can see that you experienced some minor flooding in the garden which was both due to the shed that had been put in place and also a mound of soil behind your fence. As soon as this was established we worked with the housebuilder to get the soil removed.It is stipulated within your tenancy agreement that as per the standard for the rental industry, your rent will be reviewed once per year. As we are not an Affordable provider, and as a business subject to inflation ourselves, our rents are always set in line with the local market, therefore, rental increases are unavoidable for us unfortunately. However, we do try to keep a fair view of this and our rents for renewing residents are very reasonable.We cannot go into detail on your end of tenancy charges on a public forum due to GDPR, however we can see that the deposit deductions were very much warranted and reasonable to bring the property back up to scratch. If you would like to discuss the deductions or you would like another copy of your check out report then please get in touch with the team.
5/5
TrustpilotAnnabelle 5/5
Lived in a simple life apartment for a year a half, really did not want to move out but had to in order to size up. Our apartment was brilliant and we loved staying there. Special mention to Annabelle from simple life that was brilliant from before we even moved in to the very end, always on hand to help with any problems we had if any! Thank You Annabelle!
Thank you so much for your wonderful review!
1/5
TrustpilotI lived in 7 fusion way for 3 years :
I lived in 7 fusion way for 3 years :Alarm system failed , no one came to help me stop it: I had a little kid and was pregnant . Neighbours called to no avail. House was leaking, I called , no one come over to help ,Garden was flooding , I called , nothing was done ,Disappointed when I moved in cos they won’t let me view the property.I have been billed more than £2000They expect the house to be in same condition after 3 years Now they will not let me take out my car charger . I will be back with more to say about simple life and the property manager for number 7 fusion way , ws10 8WB :
Hello,Thank you for providing your address within your review so we are able to locate your records.From looking at our system, we can see that when you first moved in you experienced a leak and we apologise for any delays that were experienced getting this fixed. We have also looked in to your claims regarding your garden but we have no record of this being raised on FixFlo, your maintenance reporting tool.Having reviewed your check out inspection and subsequent proposed deposit deductions, we can confirm that these are fair and warranted. Simple Life does account for general fair wear and tear which is why £750 of redecorating work has been allocated to us as the landlord. Please be assured your car charger can be made available for you to collect, however in order to do this, like any charger, it will need decommissioning which is a cost we can’t cover for you. The team will be in touch to offer this to you and to confirm costs. Based on the condition of the property at move out, we can see that the deductions proposed are reasonable. If you would like a copy of the check-out report, or need further details, please contact the team and they would be happy to assist. If you’d like to contest the proposed deductions, then this can be done through the TDS (tenancy deposit scheme) who act as an independent adjudicator to ensure the final resolution is fair for all parties.
5/5
TrustpilotI had an excellent experience dealing…
I had an excellent experience dealing with Simple Life. The customer service was outstanding. Any queries I had was answered quickly and efficiently. Jack Meeks proved to be an excellent member of the team. Jack assisted with my application, and was very polite and friendly. Jack made me feel at ease and was always helpful when I had any questions related to the application. I would highly recommend Simple Life Homes.
Thank you for sharing your wonderful feedback with us!
3/5
TrustpilotCleaning
We moved into a new build property today and the process leading up to this has been great. Jade initially sorted out the securing of the property for us and Shannah had done the referencing and kept us up to date with everything. Both jade and Shannah were lovely to deal with. Upon moving in day, we arrive at the property and it is not cleaned. Apparently the cleaning people just didn’t come round to our house even though our move in day has been set for weeks. Despite it being a brand new house, it was like a wood workshop with saw dust everywhere which we had to spend the entire day trying to clean. Everything would have been perfect had the house been cleaned like it was supposed to be.
Hi Sydney, Thank you for your review and responding to our find reviewer request so that we can identify your property/tenancy. We have had a look at the move in inventory which suggests that the property was cleaned and ready for move in. Following your review, I believe Irfan has been in touch with you to gain more information regarding the cleanliness of the property and has apologised for anything that wasn’t quite up to scatch.
5/5
TrustpilotStunning simple life homes
We are living at simple life homes for 6 years. Living at simple life homes property is such a wonderful experience. The property is beautiful,high end and very well maintained. Any issues , we experience are very well responded and resolved promptly. We absolutely love living in this house. Thank you sooo much Simple life homes for building such beautiful properties.
Thank you so much for your kind and thoughtful words! We are truly grateful to have you as part of the Simple Life Homes family for the past six years. It means a lot to know that you’ve had such a wonderful living experience and that our team has been able to support you promptly whenever needed. We’re delighted that you love your home and appreciate your trust in us. Thank you again for being such valued residents!
1/5
TrustpilotThis is the first time I write a…
This is the first time I write a review…This is the first time I write a review on trustpilot. This is my first home in the UK. I am happy to welcome a simple life. The advantage of Simplelife is that it is new buil and pet friendly, so I contacted the Internet and decided to rent a unit ,Since I don’t have a job, need to pay 12m rent to Simplelife. When I arrived on the first day, when I checked the house , I found that the oven was not cleaned(very dirty) the garden was full of rubbish and the garden grass was dead ( look like a site) . Moss, there is still a big hole in the garden . On the first day, my daughter fell and injured, and the toilet board was damaged (except for the maintenance of the garden, I did not deal with it. It has been more than 2 months since I moved in, and no one has come to repair it)and 2nd day. There was a gas leak. Fortunately, after the inspection, they found someone to repair it on the same day. until today that the water pipe at the bottom of the kitchen cabinet was leaking. All my items were wet, and there were electric switches on both sides. Fortunately, they found it today, avoiding possible opportunities. To be honest, life is not simple at all after moving in, and we have to keep up with maintenance issues. I hope simplelife can face up to the problem and help the tenants to deal with it.
Hello,Thank you for providing us with further identifiable information so that we can locate your records.We’d like to reassure you that our properties are cleaned ready for new move ins. Unfortunately, we can see that you had decided to move into your property a few months after your tenancy start date, which inevitably meant that there was a period of time where dust accumulated.We’re very sorry that you appear to have had quite a lot of items needing maintenance attention after moving in. As you will be aware, we do a full pre-tenancy health check of the property to ensure that any common maintenance issues are checked to ensure everything is in working order before a new resident moves in. Unfortunately, many of the issues you have raised were unforeseen and it has been really unfortunate that these have cropped up in quick succession. We’re very sorry for any inconvenience, but we hope that we have restored faith in the team, as we can see that they have ensured all items have been resolved extremely quickly for you. Additionally, we can see that your new issue raised this weekend is due to be resolved in 4 days. The only item remaining is the garden, which is scheduled to be resolved in the spring time, which is the correct time of year for an issue of this nature to be resolved successfully due to weather.
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Tell us what you need and we'll put you in touch. Simple Life Base at Newhall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
