5/5
TrustpilotThe professionalism of Simple Life Staff
I love the professionalism at which the staff handles issues and treat matter with all urgency
Agent replied · 29 October 2023
Thank you for sharing John!
Trusted Agent profile · Harlow
Simple Life Base at Newhall reviews in Harlow
★★★★★
1,173 reviews across 1 platform
Barnfield Way, Harlow, CM17 9TN
Simple Life's office in Harlow, at Barnfield Way, is rated 3.8 out of 5 across 1,173 reviews on 1 platform.
Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHighly recommended company
A very pleasant and smooth experience, thanks to the high efficiency and quality service of the leasing team, I highly recommend this company.
Agent replied · 29 October 2023
Thank you! We're really pleased to hear that everything was made nice and easy for you!
3/5
TrustpilotCommunication could be better
Being honest, my experience so far has been easy although communication at some parts could have been better and emails don't always get responded to which is slightly annoying
Agent replied · 29 October 2023
Hi Kee,Thank you for your email. We have looked in to our response times for all your enquiries and we are pleased to see that on all occasions the team has responded within 24 hours, if not a lot sooner. If you do not feel this is the case, please could you send us some more information to marketing@simplelifehomes.co.uk and we will happily look in to this.
5/5
TrustpilotThe team was very professional and it…
The team was very professional and it was easy to reach and engage with them during the initial conversations. Very reachable too
Agent replied · 29 October 2023
Thank you for your review Francis! We're pleased we could be of help!
5/5
TrustpilotAll the staff was very friendly
All the staff was very friendly, fast to respond and helpful.I’m glad I found a place with Simple life! Can’t wait to move in.Thank you !
Agent replied · 9 June 2023
Thank you Carla! We're pleased that Eleanor has looked after you well!
4/5
TrustpilotThis is a great house and a good…
This is a great house and a good company. One down side is we haven't got a sign for Broardside Avenue this often causes confusion for delivery drivers.
Agent replied · 29 October 2023
Hi Terry, Thank you for your review! We’re delighted that you’re happy with your home and our services. Thank you for flagging the issues around the street sign. This is something that house builder should have had implemented on completion of the street. We are picking this up internally to ensure that one is put in place shortly!
4/5
TrustpilotExcellent customer service
After enquiring about a property I was emailed straight back. Jade who dealt with my enquires was extremely helpful and when spoken to over the phone was very friendly.
Agent replied · 29 October 2023
Thank you for taking the time to leave a review Emily! We will make sure your lovely feedback is shared with Jade.
5/5
TrustpilotExcellent straight forward service and…
Excellent straight forward service and everyone I spoke to was polite and very helpful, Courtney in particular helped right from the start. Thanks for all your help! Highly recommended
Agent replied · 29 October 2023
Thank you for your review Gavin. We're pleased you've had a brilliant customer experience with us. We shall make sure that we relay your kind feedback to Courtney.
5/5
TrustpilotSimply Life is a very agent to help me…
Simply Life is a very agent to help me to rent a wonderful home. It is so beautiful. Catalina and Kate are so nice. Good good good.
Agent replied · 29 October 2023
We're so pleased that you're happy with your new home. We will pass on your compliments to Catalina and Kate. Thank you for leaving us a review!
5/5
TrustpilotGeorge my property manager has been…
George my property manager has been nothing but helpful with anything I have needed since moving moving my beautiful home thankyou George and thankyou simple life homes !
Agent replied · 29 October 2023
Hello, thank you so much for taking the time to leave us a review. We're delighted that you're having a wonderful and helpful experience. We wish you many more happy years to come in your Simple Life home!
5/5
TrustpilotThe house is excellent
The house is excellent, the team is excellent ,we are just loving the place and services. The Best house I have ever been in .
Agent replied · 29 October 2023
Brilliant! We're so pleased to hear it Pallavi! Wishing you lots of memories and happiness in your new home!
5/5
TrustpilotA dream as a house
Looking forward to have a pleasure to live in one house like this. I can not wait to receive a yes related to my application.
Agent replied · 29 October 2023
Thank you Leonardo! We're so pleased you're impressed and excited to be living in one of our homes!
4/5
TrustpilotPersonal service
Great personal service from Hannah, makes such a refreshing difference! 😃
Agent replied · 29 October 2023
Thank you for your lovely feedback Sarah! We will make sure Hannah is aware of your kind review!
5/5
TrustpilotJade at simple life homes was very…
Jade at simple life homes was very helpful and very patient considering we came across a few obstacles along the way and I was constantly phoning her
Agent replied · 29 October 2023
Thank you for your reviews David! We're delighted to hear that Jade was there to help you every step of the way!
5/5
TrustpilotGreat communication
Great communication, very quick to responding. Very easy to deal with
Agent replied · 29 October 2023
Thank you for your review Holly!
1/5
TrustpilotAbsolutely terrible
Absolutely terrible ! Didn’t do searches but I was still charged £120!!! Avoid and use an estate agent where possible!
Agent replied · 29 October 2023
Hi Tracy, thank you for getting in touch. Unfortunately it is standard across the industry for a holding deposit to be held should an applicant choose to withdraw their application. Adam, our Head of BTR has been trying to reach you but hasn't been able to get through. If you're able to call back or email him at a time convenient to you, that would be much appreciated: adam.stephenson@simplelifehomes.co.uk.
5/5
TrustpilotQuick
Quick, efficient service. Easy to apply with quick responses.Beautiful homes, interior lovely.Disappointing that no staff are on site to discuss options etc face to face.
Agent replied · 29 October 2023
Thanks for your review Sully! We're pleased you are happy with your new home. Although we have no staff based on site we thank you for your feedback - we are in current discussions to increase the amount of time our Asset Managers are available on site, so we hope you see an improvement in the near future.
5/5
TrustpilotGreat experience and truly simple life..
Great experience no hassles through the process with prompt customer engagement experience with Christine.
Agent replied · 29 October 2023
Thank you for your review Gregory!
5/5
TrustpilotI received plenty of communication to…
I received plenty of communication to keep me up to date with what was happening in the process and the team were very helpful
Agent replied · 29 October 2023
Thank you for taking the time to leave a review Michael! We're pleased everything was made nice and easy for you.
5/5
TrustpilotVery helpful and responsive all…
Very helpful and responsive all throughout, very polite and friendly also making the experience enjoyable! We are now awaiting move in and have been brilliant!
Agent replied · 29 October 2023
Hi Anamarie, it's great to hear that you've had a great experience with us so far. We're looking forward to getting you moved in to your new home!
5/5
TrustpilotWe love our new home
We love our new home, everything is so modern. Love the kitchen, and Simplelife are really good to deal with. Definitely don't want to move from here.
Agent replied · 29 October 2023
Lovely to hear Julie, thank you for taking the time to comment.
4/5
TrustpilotCoral Mill
The property and estate is amazing. However repair job take a little longer to resolve than expected.
Agent replied · 29 October 2023
Hi Nicola, thank you for your valued feedback. We're really pleased to hear that you love your home and neighbourhood. Thank you for your feedback on repairs also. As we have your information via Trust Pilot, the team will look in to your maintenance log and will follow up with a call.
5/5
TrustpilotVery helpful
Very helpful, had a few things go wrong but all was rectified and sorted very quickly and fairly by the staff woukd recommend simply life
Agent replied · 29 October 2023
Thanks Tyronne! We're pleased all your small fixes have been dealt with quickly. We hope you continue to enjoy your new home!
4/5
TrustpilotI have a excellent customer…
I have an excellent customer relationship with staff of simple life homes ,especially catalina,who always reply to my emails as quickly as possible !thank you.!
Agent replied · 29 October 2023
Hello, thank you for leaving such a lovely review. We're really happy to hear that you have been well looked after. We hope you enjoy your new home!
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