Every review we hold for the Harlow office, from every platform, shown as written. First names only.
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5/5
TrustpilotPurchase completion
Intercounty were my vendors agents and I have to say from start to finish weβre a pleasure to deal with. The chain was extremely challenging at times but these guys stayed positive and up beat throughout and the levels of communication were second to none. I would have no hesitation is recommending this company to anyone. Special thanks to Doug, Will and Olivia for all the support in getting the sale completed πͺ
Daniel Β· 23 October 2020
Agent replied Β· 13 June 2024
Thank you for your review Daniel! It's lovely to hear that you're happy with our Bishop's Stortford team. We will be sure to pass on your thanks to Will, Olivia and Doug.
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5/5
GoogleHave had an amazing and positive experience with Intercounty. All the staff there have been excellent, especially Olivia, who I have found to be professional and engaging. Thanks to Intercounty- and keeping finger's crossed, have found us our dream property!
Karen Β· 25 April 2024
Agent replied Β· 23 August 2024
Thanks so much for your kind review Karen, Iβm so pleased you are happy with the service provided and that we managed to secure your dream home.
All the best
Olivia and everyone at Intercounty Harlow.
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5/5
TrustpilotGreat service from Doug and team atβ¦
Great service from Doug and team at Intercounty From the moment of putting the house on the market to selling Doug and team were fantastic. Such great customer service. We used Intercounty 13 years ago to sell our house and would only ever use them to sell as they really do provide the best localised service. Doug kept us in the loop and was always positive, friendly and helpful. Thanks also to Will, Angela and Jack.
Natasha Β· 25 July 2019
Agent replied Β· 13 June 2024
Thank you for your review Natasha. It is really lovely to hear about your experience with Intercounty and the customer service provided by our team.
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5/5
TrustpilotI was well happy with the service iβ¦
I was well happy with the service i recieved from Intercounty and as you enter the office you automatically feel welcomed more than i can say for other estate agents anyway, i was impressed by Luisa's professionalism, presentation and timekeeping...she answered all my questions, Γ nd allowed me to look around the property at my own pace. So many thanks Luisa and her colleagues at Intercounty and i most certainly will be recommending Intercounty to friends and family.
Lloyd Β· 14 January 2019
Agent replied Β· 13 June 2024
Thank you Lloyd for your 5 star review and recommending Intercounty.
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5/5
GoogleWe can't thank Silvio and the team enough for what has been a super easy process from start to finish. We are first time buyers and have found everyone we've been in touch with at Intercounty to be very helpful and friendly. Special thanks to Lois and Jason, you're both a credit to the team. Thanks again all, we're so pleased with our new home.PositiveResponsiveness, Professionalism
Charlotte Β· 23 December 2021
Agent replied Β· 22 December 2024
Charlotte glad your experience with the Harlow team was a smooth and easy one. We do try and make the Intercounty experience as friendly and helpful as possible. Will pass on your thanks to all the team. Enjoy your new home.
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5/5
TrustpilotA tight-knit team focused on results.
Peter and his team were a delight to deal with throughout the entire sales process. They worked hard to generate interest in my property and they sold my house quickly at a good price.What stood out the most to me was how the entire team were involved and in sync (Clare, Charlotte, Abi and Peter) to get the job done. You can tell they are a tight-knit team focused on results.
Mike Β· 15 December 2020
Agent replied Β· 13 June 2024
Thank you for your review Mike. It's lovely to hear that Peter and the team provided a great service. We will certainly share your review with them.
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5/5
GoogleThank you so much to the team at Intercounty, particularly Jason and Olivia, who have helped us sell our house in just under a week!
So far the process has been flawless, with lots of support and help from the team.
Neslihan Β· 25 February 2024
Agent replied Β· 23 August 2024
Thank you so much for your kind review Nes, we are so glad you are happy and look forward to helping you through the process.
All the best, Jason, Olivia and everyone at Intercounty Harlow.
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5/5
GoogleI am really impressed with the people at Intercounty, especially Olivia and Jason. My house had multiple offers straight away, and both have been really attentive making the house move process a lot more smoother. I highly recommend to use Intercounty.
Nicola Β· 25 February 2024
Agent replied Β· 23 August 2024
Thanks so much for your kind review Nicola, weβre so glad you are happy with the service provided.
All the best Olivia, Jason and Matt
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5/5
TrustpilotBraintree - went above and beyond
I can only report positive experiences with the team at Intercounty, Braintree. In particular Luke and George have been fantastic throughout our house hunting process. They were thorough, very understanding and attentive towards our requirements , kept us updated promptly and went above and beyond at every opportunity. We will certainly be in contact with them again when we are ready to buy and have recommended them to many people already.
Gavin Β· 7 October 2020
Agent replied Β· 13 June 2024
Thank you for your Review Gavin. Great to hear how how happy you are with the service from Luke and George, And thank you for recommending us.
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1/5
GoogleUsed AI to modify pictures of a house on Rightmove and they didn't say this in the listing or add a watermark to the photos. Absolute time wasters!
Dave Β· 16 March 2026
Agent replied Β· 16 April 2026
Hi Dave, thank you for taking the time to provide your feedback. We are unable to locate your details on our system or which property you are referring to. We would welcome the opportunity to discuss the matter in further detail, could you email me on adamlatimer@intercounty.co.uk, so we cam arrange to speak. Where we use any CGI's or AI generated furnishings, it is always mentioned on the property description, so it is clear to any potential customer. Hope to hear from you soon. Best Wishes, Adam
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5/5
GoogleI got a Great service from Natasha from the start to the end of my rental process, It wasnβt as complicated most lettings agency companies. Quite straight forward. I Would highly recommend Warley HQ for their efficient nature. Very helpful, would definitely contact Natasha for future lettings. 10/10
G Β· 24 August 2023
Agent replied Β· 23 August 2024
Thank you for the great review. We hope you are settling in nicely.
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5/5
GoogleFantastic and professional estate agency, especially Matt, who is very professional and knowledgeable. Managed to complete on a purchase in just over five weeks from acceptance of offer.
Everyone I communicated with at Intercounty was helpful. Certainly one of the better agents I have had the pleasure of dealing with.
Would highly recommend and encourage using intercountry, and my personal first choice as soon as required again in the future.
Bought a property about six months ago, so this review is not a reactive hype. Truly fantastic experience. Thank you Matt and Team!
Soheyl Β· 24 August 2023
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5/5
TrustpilotIntercounty Braintree were outstanding.
Intercounty Braintree were outstanding.A massive thank you to Nick and all the team at the Braintree branch. Our house was sold in 8 days, great marketing and communications throughout. Nick was such a great help in the last week, chasing solicitors etc. We canβt thank you enough for help making our move stress free. I would recommend Intercounty to anyone looking to buy or sell their house. Thank you all so much.
Nic Β· 29 October 2019
Agent replied Β· 13 June 2024
Thank you Nic for your review. Its great to hear how good the communications were throughout the transaction. Thank you for recommending us. Congratulations on your sale.
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5/5
GoogleI really enjoyed my time as a tenant when I rented through Intercounty. It was my first time renting and moving out from my family home, the process was made so easy and no stress. I would highly recommend the Harlow Lettings Team. Rebecca was also a great help with the vacating process and was also prompt to reply and offer advice and help.PositiveResponsiveness, Professionalism
Alice Β· 24 August 2021
Agent replied Β· 23 August 2024
Many thanks for your feedback Alice. First move always a big step so glad we were able to take the stress out of it for you. Hope you are really happy there.
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5/5
TrustpilotThank you
We used intercounty bishops stortford recently when we purchased our new property. We have completed today, following the relaxing of the government guidelines to allow sales to proceed. Doug kept us informed throughout the process even though it was a tough time for estate agents and we are very happy with the service we were provided. Would not hesitate to use the again or recommend them to friends and family
Claire Β· 21 May 2020
Agent replied Β· 13 June 2024
Thank you for your review Claire. Its great to hear about Doug updating you throughout your purchase. Congratulations on your new home.
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5/5
TrustpilotBishopβs Stortford office
Selected the Bishopβs Stortford office to sell our house and what a great job they did. Valuation a little higher than another agency but they marketed and sold at that value (thanks Will Jobber). Then the move process was difficult at both ends of the chain, but our βprogressorβ pushed them all and kept it together. Probably kept us sane too (thanks Doug Whybrow)! We are moving :-)
Barry Β· 23 October 2020
Agent replied Β· 13 June 2024
Thank you for your review Barry. We're happy to hear that our Bishop's Stortford team did a great job selling your house. We will pass your review on to Will and Doug. Congratulations on your move!
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5/5
GoogleWe recently bought and sold through Intercounty and they were fantastic. Constantly updating us throughout. We had some paperwork issues with our sale and undoubtedly Alex was the star of the show. Alex worked tirelessly between all parties with such a big happy personality. She tied up all the loose ends and got the sale and purchase through! Was a pleasure to deal with her. Many thanks.
Mike Β· 25 April 2024
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5/5
GoogleWe were selling our mum's house and Peter and his team cold not have been more helpful. They found a buyer within days and helped us with the process of selling at a difficult time for us. Peter is particular really helped to get us to exchange and we would recommend their service.
Mike Β· 11 January 2023
Agent replied Β· 10 January 2025
Great feedback for Peter and the team at Harlow - many thanks
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5/5
TrustpilotA big thank you to Nick and his team
A big thank you to Nick and his team, particularly Domonic, at Braintree for their hard work in selling our property and the purchase of our new property. They are all very professional, friendly and helpful and have made this process as easy as it could possibly be.We certainly wouldn't hesitate to recommend them to friends and family and to use them again in the future. Well done guys!The Newman family
Eileen Β· 23 May 2019
Agent replied Β· 13 June 2024
Thank you Eileen for your review and recommending Intercounty. It is lovely to hear, Nic, Dominic and the team at Braintree were professional, friendly and helpful.
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5/5
GoogleExcellent service from Hollie Smith. Very professional and responsive. Communication has been clear throughout and she made the process feel much less stressful.
Ola Β· 26 March 2026
Agent replied Β· 16 April 2026
Thank you for your Kind words, it has been a pleasure assisting you and husband to find a property⦠may the right one come along soon! Best Wishes, Hollie
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5/5
TrustpilotDoug Whybrow is the reason I am givingβ¦
Doug Whybrow is the reason I am giving 5 stars, he is able to progress sales quickly by being an excellent mediator and communicator between all parties. He kept us in the loop and up to date and was quick to act when needed. A very pleasant and highly professional individual, it's just a shame the sale is complete and we won't get to work with him again anytime soon!
SelinaS Β· 9 May 2019
Agent replied Β· 13 June 2024
Thank you Selina for your 5 star review, it is lovely to hear Doug professional, excellent mediator and communicator.
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1/5
TrustpilotDisappointing
Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.
Ina Β· 3 April 2023
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5/5
GoogleA special mention for Luisa Dino for organising and coordinating some repair work at our rental property . Once notified the repairs were completed very speedily and our tenants were very pleased with the service they received as was I.
H Β· 13 October 2025
Agent replied Β· 12 November 2025
Thank you so much for your kind review, Horry! I am pleased to hear that you and the tenants were both satisfied with the service provided. Best Wishes, Luisa
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5/5
TrustpilotThanks to the Intercounty team atβ¦
Thanks to the Intercounty team at Bishops Stortford! Sold our property on the same day it listed! The team were great at keeping us and all the parties informed at all stages so special thanks to Bob & Doug for doing such a professional job and for keeping an eye on the property after we moved out. I would highly recommend Intercounty! Jesse Goscomb
J Β· 8 December 2020
Agent replied Β· 13 June 2024
Thank you for your review Jesse. It's lovely to hear such positive feedback about Doug, Bob and the team. We will be sure to share your positive comments with them.
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