Every review we hold for the Harbour Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience using Woods to find and rent our flat! Emily took us through the whole process and was incredibly helpful throughout. Emily was very supportive and went above and beyond, thanks to her we were able to find an ideal property and move in within a week! We highly recommend using Woods
Lauren · 1 April 2023
Agent replied · 31 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleConfirmed viewing 2 days ago with email and 1 hour prior via phone.
They informed they do not have the keys 5 mins before the viewing and called back 10 minutes after I left that they found it.Total waste of time.
Gülvan · 15 December 2025
Agent replied · 15 April 2026
Hello, I am sorry you feel this way please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe've had a fantastic experience dealing with Woods to rent a property. Chloe was superb from the start, she was always on hand to answer any questions, and we felt she went the extra mile to ensure everything went smoothly for us during the application process. We would definitely recommend to anyone who's looking to rent a property.
Donnie · 2 December 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe moved into a rental from Woods. They were easy to deal with, comunicated with us well and we even had a gift box when we moved in with air fresheners around the house. Nice touch
David · 15 January 2026
Agent replied · 15 April 2026
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us at Woods. Our team always strives to provide excellent service and make our customers feel appreciated. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJoe has been a pleasure to work with whilst sorting out our new rental. Joe is extremely flexible, showing us a property after hours to accommodate my working hours. Highly professional, great communication, would recommend Joe! Cheers for your help Joe.
Connor · 27 February 2024
Agent replied · 25 August 2024
Many thanks for the fantastic recommendation and 5* review Connor Dennis. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleStill to receive our deposit back, despite it exceeding the time stated in the contract.
Deposit was also moved between different protection schemes during our tenancy without making us aware (illegal), which has made it very difficult to track down.
Nobody seems to know the answer to anything at the branch, leaving ourselves to do all the chasing to get back the money we are owed.
Wish I could give 0 stars.
Laura · 6 July 2020
Agent replied · 6 July 2023
Good afternoon,
I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleA highly professional service from start to finish from all the Woods team. Thank you so much everyone. I want to give a special commendation to Emily who has been
outstanding every step of the way. She is extremely professional, knowledgeable and goes above and beyond. Thank you so much Emily....you are amazing.
Jeanette · 1 May 2023
Agent replied · 31 May 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an excellent experience with James! He was incredibly polite, professional, and went above and beyond by patiently waiting nearly an hour for us to view some properties. His dedication and understanding made the process so much easier and stress-free. James provided valuable insights, answered all our questions thoroughly, and truly made us feel like a priority. Highly recommend him to anyone looking for a trustworthy and reliable estate agent!
Kadem · 25 December 2024
Agent replied · 8 January 2025
Thank you for your thoughtful 5* review and recommendation Kadem! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNEVER EVER will rent with this agency again! Me and my husband had biiig headache with boiler on the house we rented. The agency did not facilitate or defended us t any point. We paid way higher bills of electric defectuous boiler for months and will never see this money back again At the end of tenancy we stayed homeless because no boiler working in mid winter! The landlord only paid us hotel because WE ASKED to, woods agency never doing anything only increasing the rental on landlords interests. My husband works night shifts some days as geologyst at power plant and had to had cold baths after 12h work somedays because of boiler issues. I got sick many times because the house did not heat. Horrible. Dont ever recommend this agency. Missing info, very selfish!
Clarissa · 26 July 2024
Agent replied · 25 August 2024
Hi Clarissa, we are truly sorry to hear about the challenges you faced with the boiler during your tenancy. Your feedback is important to us, and we would like to address your concerns. Please contact us at review@countrywide.co.uk so we can further discuss and assist you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRebecca was so helpful in helping me choose the perfect house, was super friendly and knowledge and I would highly recommend using them!
Jasmine · 10 December 2024
Agent replied · 24 December 2024
Hello Jasmine, thank you so much for your wonderful 5* review! We're thrilled to hear that Rebecca was able to help you find the perfect house and that you had such a positive experience with us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMy tenants gave notice, and within 24 hours an inspection had been done, i had been given advice on works to be done before new people move in... And a new tenant found!!! Cannot praise Kristina enough- quick, professional, knowledgeable; absolutely the full package! I always get a quick response and feel my business is valued. Thank you so much Portishead Woods team for all your hard work!PositiveProfessionalism
Taylor · 24 October 2020
Agent replied · 6 July 2023
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleWe are having such a very bad experience with Woods. We pay deposit for rent £400 and we make the enquiry for the touch up the house and cleaning before we move in and we have been waiting for 2 weeks for the landlord to answer but there …
Kanokrat · 15 August 2025
Agent replied · 29 August 2025
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have recently rented a property in Portishead on the Marina, through Woods Estate Agents. I have to say, they made the whole process so easy from beginning to end, with regular, informative communications, and a personable, friendly and still professional service. We dealt with Kristina Kay who was fab: Engaging, friendly and kept us up to date every step of the way.
I wouldn't hesitate to recommend Woods!
Victoria · 6 July 2020
Agent replied · 6 July 2023
Many thanks for taking the time to leave this brilliant 5* review of our dedicated team. Thank you for the recommendation.
Best wishes Lucy.
★★★★★ 5/5
GoogleEmily Moss was our estate agent for our most recent viewing and she was super helpful and kind. Prompt replies and very attentive. Would definitely recommend to a friend.
Paige · 11 August 2024
Agent replied · 25 August 2024
Thank you for your terrific 5* review and recommendation Paige. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLiterally THE BEST Estate agents I have EVER dealt with. From beginning to end, Emily has been AMAZING to deal with! Her professionalism coupled with her soft skills makes her an absolute gem!!!
I would have no trouble recommending Emily or indeed Woods Estate agents to anyone.
Absolute superstars!! :)
Declan · 1 May 2023
Agent replied · 31 May 2023
Thank you Declan for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleTaylor and her team are absolutely top notch. Having sold a flat with them recently I have been compelled to reconsider my somewhat jaded opinion of estate agents. If you are buying or selling property in the Portishead area I honestly cannot see why you would use anyone else. Friendly, efficient and knowledgable, these guys are great. Ten out of ten, gold star and Brownie points ’til Tuesday.
Richard · 6 July 2020
Agent replied · 6 July 2023
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
★★★★★ 5/5
GoogleI recently found myself in a situation where I desperately needed a new place to rent and the team at Woods, Portishead have been amazing. They have been incredibly efficient and helpful, communication has been great and the service in general has been top notch.
They’ve all been super friendly and welcoming whenever I’ve visited and really cant thank them enough for their efforts, especially Kristina and Gill!
Kim · 6 July 2020
Agent replied · 6 July 2023
Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleThe service I received in getting a new mortgage through Paul was outstanding. From the start he was personable and genuine. He was up front and honest about every aspect which helped the process massively and was always looking for the best options for me personally. I’d highly recommend him.
Jack · 1 April 2023
Agent replied · 31 May 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEmily helped me with my move to Portishead - she’s been great throughout, friendly, professional and has kept me in the loop along the whole process. I even got an offer of a tour around Portishead as I’m new to the area! The whole process has been stress-free and simple and I’d definitely recommend Emily and the team at Woods.PositiveResponsiveness, Quality, Professionalism, Value
Josh · 26 August 2021
Agent replied · 6 July 2023
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fantastic service! We dealt with Joe Tapscott who was wonderful helping us overcome some issues with regards to letting one of their properties. Thanks to these guys, we are moving in 2 days to our lovey new home. Thanks again to everyone at Woods, Portishead.
Claire · 29 June 2023
Agent replied · 6 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe viewed a house today in Portishead.
The Agent, Emily, arrived on time, was very knowledgable about the area & took note of any questions that she was unable to answer regarding the property. - She will contact us with the answers. We didn’t feel rushed & I would use this estate agent if we decide that we would like to look at further properties.
Ruth · 9 January 2025
Agent replied · 23 January 2025
Thank you for taking the time to leave us your 5* review Ruth! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJoe was very helpful and quick at helping us rent a property, we had an answer the same day and moved in a few weeks later. Was very professional would recommend.
Brandon · 27 May 2024
Agent replied · 25 August 2024
Many thanks Brandon South for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJoe has been absolutely fantastic throughout the first process of finding a rented place. He has been considerate, professional and informative the entire way through and has answered any questions rapidly.
Thank you very much for making renting as smooth as it could possibly be Joe.
Lottie · 24 May 2023
Agent replied · 31 May 2023
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
★★★★★ 5/5
GoogleAmazing service from start to finish. Taylor is very efficient and always keeping on top of things. Nothing was to much trouble and Taylor was always chasing to ensure deadlines are met and everyone is moving forward. I can not recommend Taylor and Woods enough and we will definitely be calling on Taylor again when we come to buy or sell in the future. Thank you for everything!
Amy · 7 July 2019
Agent replied · 6 July 2023
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
