Trusted Agent profile · Hampton

Snellers Hampton reviews

★★★★★ Excellent

960 reviews across 3 platforms

197 / 201 High Street, Hill, Hampton, TW12 1NL

Snellers's office in Hampton, at 197 / 201 High Street, is rated 4.8 out of 5 across 960 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.9 / 5

632

Reviews on Google

This office

Yell logo

3.2 / 5

5

Reviews on Yell

This office

Trustpilot logo

323

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hampton office, from every platform, shown as written. First names only.

5/5

Trustpilot

I recently visited a property with…

I recently visited a property with Sonia, I had changed my mind and then last minute revisited. Sonia was extremely professional, her personality is so warm, and infectious that she really was part of my decision to really go for the purchase of property. I would like to thank her as I am overwhelmed by my purchase in the best way possible and she has made the experience nothing but brilliant. I wish you all the luck in the world Sonia. You really are a attribute to Snellers.

Nida · 27 May 2021

Agent replied · 16 June 2024

Dear Nida, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Having had some issues that have needed addressing Sophie Sheppard has been absolutely brilliant in getting our issues addressed, fixed, and repaired straight away. Sophie has been brilliant at communicating and keeping us informed and updated regarding our tenancy and our issues of late. Sophie is the best that we have ever dealt with and certainly deserves her title of Senior Property Manager.

Liam · 16 June 2023

Agent replied · 15 June 2024

Dear Liam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sophie, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I highly recommend Andy and the team from Snellers, Hampton Hill. We used their services for the sale of a property and their professionalism, responsiveness, and tenacity were second to none. They made a complex and potentially painful process as straightforward and stress-free as we could have hoped.

Damian · 9 August 2025

5/5

Trustpilot

Helping us make a rented property our home

Bethany has been looking after our tenancy with great professionalism, transparency, and personability. We've always received a quick response when reaching out over email with any question or issue, and would recommend Snellers for renting and would be happy to rent from them again in the future. Thanks for helping us make a property our home!

Ben · 5 December 2023

Agent replied · 16 June 2024

Dear Ben, Thank you for taking the time to leave a wonderful 5* review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I found my experience with Snellers Hampton to be really good. Charlie was very helpful and booked us in for a viewing the next day, and when showing us the property was very professional and friendly, communication with him as a whole was great.

Isabel · 24 July 2024

Agent replied · 23 August 2024

Dear Isabel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

It was a real pleasure to work with the team in Hampton office! And special big thanks to Charlie, who constantly helped with communication, documents and advices. The whole process was extremely fast and smooth. Thank you a lot, guys!

Alexey · 26 September 2024

Agent replied · 24 October 2024

Dear Alexey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Trustpilot

Amazing supportive team

Matthew was absolutely amazing. Really helpful booking viewings and taking in account our busy schedule. We felt really supported and constantly being updated during the selection and checks period. I would absolutely recommend this agency, Matthew was the one we spoke the most but everyone was very friendly and polite. Thank you very much for helping us find our new home

Ana · 17 July 2023

Agent replied · 16 June 2024

Dear Ana, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The experience I have received from Gabe has been exceptional and has far exceeded any other agent that I have encountered recently . Went above and beyond by always keeping in touch even if just for a quick call to touch base or to let me know a new property was on the market or coming to market . Thanks Gabe .

Katie · 16 June 2023

Agent replied · 15 June 2024

Dear Katie, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Taylor has been real good to us through the process from start to end. He made it easy for us to understand what’s happening step by step. Very professional and responsive. Taylor’s insights have been valuable for us in purchasing the property. Always available to answer our queries and emitted very friendly environment. Would definitely do business with him again in future.

Naim · 16 June 2023

Agent replied · 15 June 2024

Dear Naim, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jess has been brilliant at helping us secure our new home. She has always responded to any questions quickly and was very reassuring when things got a little interesting! Would highly recommend her as she has made a stressful process easier and I have felt like she has supported us through-out. Thanks Jess!

Karen · 17 January 2024

Agent replied · 15 June 2024

Dear Karen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jess , and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

1/5

Google

We would not recommend Snellers to anyone looking to sell their property. Having instructed them on our property in Hampton, we found them to be lacking in customer service, with myself and my husband having to continuously chase for updates. They booked viewings without asking for our availability and approval, and when flagging this to them, we were ignored and treated with contempt, particularly by Ruby. They are the worst estate agents we have dealt with. They gave us very little confidence in the process, and it felt like a transactional experience, where all they cared about was meeting viewing targets. We asked for our house to be unlisted, yet upon driving by their office at least one month afterwards, our property was still being actively marketed in their window. Please avoid.

Gillian · 9 January 2025

Agent replied · 12 January 2025

Dear Gillian, I am concerned to read your comments and have passed them to the Director of our Hampton office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Sarah

5/5

Google

My dealings with Anthony Bell at Snellers Hampton has been excellent. He provided excellent advice and communication by both phone and email. He went over and above his remit and I’d highly recommend for higher end properties in Hampton.

C · 24 September 2024

Agent replied · 24 October 2024

Dear C B, Thank you for taking the time to leave a wonderful 5 star Google review. Anthony will be thrilled to read your kind comments. Kind regards, Sarah

5/5

Google

Thank you to Tom, Taylor and Jess for their professional service provided in the sale of my property. I put my trust in Tom and he did not fail me. He has communicated all the way through the process and I thank him for this. I would highly recommend Snellers to anyone looking to sell their property. Thank you Team Snellers!

Kim · 16 June 2023

Agent replied · 15 June 2024

Dear Kim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

For the searching process these guys are excellent. Charlie was helping me find places and was extremely proactive, always offering new lets he thought I would like. He was also very easy to contact and always had time for our questions. Very personable service, would recommend!

Alex · 16 May 2024

Agent replied · 15 June 2024

Dear Alex, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

5/5

Google

Our experience with the team at Snellers has been brilliant. They are knowledgeable, responsive and above all else, so easy to get along with. They have been great at reassuring us during what has been a very uncertain time to buy a house. Tom has been a star, going above and beyond to get our house purchase through as smoothly as possible. We would highly recommend their services to anyone looking to buy or sell a home.

Camilla · 16 June 2021

Agent replied · 15 June 2024

Dear Camilla, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team

5/5

Google

For the last few months we’ve worked very closely with Ruby at Snellers in Hampton to purchase our new home. We could not be more happy with all of her hard work and kindness throughout this process. She helped us find and buy our dream home. She was always friendly, professional, gave great advice, she offered help, she was patient and calm, and she was caring! The whole team at Snellers in Hampton have been great and we could not recommend a better estate agent in the area.

Leeanne · 19 December 2024

Agent replied · 26 December 2024

Dear Leeanne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah

5/5

Google

Thank you Snellers Hampton Hill for guiding me through this sometimes stressful and precarious process. I had more tailored viewings from snellers without chucking anyone and everybody through the door which in my head does not always work. Snellers listened to me and how I wanted to work, which I appreciated. I bought my previous house through Tom Warrington who is down to earth, approachable and good at his job, no messing about and such a lovely Man! Thank you Tom....! Also his team Christie, Danielle and a few others were all lovely, kind, efficient and a joy to deal with.... A positive and plesant experience one you may not always expect in this experience. I found my new home and sold my current home through Snellers HH. Thanks all, for making the journey that little bit more pleasent.

Sue · 16 June 2020

Agent replied · 15 June 2024

Dear Sue Rattee, We are delighted that you took the time to leave such a fantastic review which the Snellers Hampton Hill team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

After deciding to sell my house in Hampton I reached out to three local estate agents. I now reside in the USA, and Snellers were the only one of the three to actually call me back to discuss my needs. The selling process took it's ups and downs but they remained available and attentive throughout the time. House is now sold, their advice was spot on. I would Highly Recommend them to anybody else. Jules Bradshaw Nice to have a truly local and knowledgeable team to work with. Thanks so much

Lawrence · 16 June 2020

Agent replied · 15 June 2024

Dear Lawrence, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Tilly at Snellers Hampton was extremely helpful during our property search. We had a bad experience with another property falling through at the last minute and we were working to a tight timescale to find somewhere else and get all the paperwork through. Tilly showed us around 2 great places, one of which we are now renting and very pleased with. She made the whole process really easy for us and gave us good advice throughout. Tilly was very proactive in contacting the landlady and following up on our referencing with lettings hub. She had the contracts drawn up very quickly and we were able to move into our new property just 3 weeks later! If you are looking to find a great rental property and great service, we would definitely recommend Tilly. Thank you!

Emma · 16 June 2020

Agent replied · 15 June 2024

Dear Emma, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent advice, super swift marketing and multiple offers within a week. Huge thanks to Ross and Taylor for always answering our phone calls and always being there to help. Ross went above and beyond with the lead up to exchange and then completion. Couldn't recommend the service we had from the team at Snellers in Hampton Hill more highly.

Emma · 16 June 2023

Agent replied · 15 June 2024

Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I can't thank Gary, Tom and all the team at Snellers for helping us sell our family home. The team got us through what has been a very stressful and difficult time, their support and kindness was incredible. Super-efficient, respectful and responsive to every hurdle that came our way. We couldn't have got through this without you, thank you

Sally · 16 June 2023

Agent replied · 15 June 2024

Dear Sally, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Christie and the team are great! From the moment I requested a viewing they have been quick to respond, attentive and extremely professional. Thank you for all your help and patience.

Tayla · 11 December 2025

5/5

Google

Cameron from Snellers dealt with our case (which was not straightforward!) and from the initial viewing all the way to completion - he was a pleasure to deal with! Always responsive, professional and extremely helpful. Would highly recommend Snellers

Ollie · 16 February 2026

Agent replied · 16 April 2026

Dear Ollie, Thank you for your kind comments regarding Cameron and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Very professional

I have used Snellers for over 10 years. I have found their service to be very professional, especially Sophie for a long time and more recently Jess, who are both always very efficient, proactive and responsive. Sophie always sources information for me and provides comprehensive updates and lets me decide upon my options.OK

OK · 16 October 2023

Agent replied · 16 June 2024

Hello, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Hampton

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum; Snellers, Kingston Upon Thames won Gold.

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