Trusted Agent profile · Hampton

Snellers Hampton reviews

★★★★★ Excellent

959 reviews across 3 platforms

197 / 201 High Street, Hill, Hampton, TW12 1NL

Snellers's office in Hampton, at 197 / 201 High Street, is rated 4.8 out of 5 across 959 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.9 / 5

632

Reviews on Google

This office

Yell logo

3.2 / 5

5

Reviews on Yell

This office

Trustpilot logo

322

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hampton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thanks

Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.

Jay · 9 July 2025

Agent replied · 23 October 2025

Dear Jay, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka

5/5

Google

Finding a property to rent with Sophie Yeates and Gabriel Banner was easy and fast process. Professionalism and kindness in the highest level from everyone in the office. Thank you

BAV · 16 June 2023

Agent replied · 15 June 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Snellers has offered us a great service and have been quick and professional with their work. We would like to thank Gabriel for all his help in securing our property.

Oli · 16 June 2023

Agent replied · 15 June 2024

Dear Oli, Thank you for taking the time to leave a lovely review regarding Gab. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Highly recommend

We managed to secure our letting in a week. The process was really smooth and Marcos was really helpful throughout the process. We couldn’t see the property in the first place however they happily managed to fix a viewing afterwards. Highly recommend!

Ema · 21 March 2022

Agent replied · 16 June 2024

Dear Ema, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I thank Charlie to share as many options for rental in my affordable range. Good response time!

Anjali · 16 April 2024

Agent replied · 15 June 2024

Dear Anjali, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Professional and efficient service

Snellers in Hampton Hill are like a breath of fresh air in this pessimistic time that we find ourselves living in.It has been a pleasant surprise how fast things have moved since our initial discussion and we have nothing but sincere appreciation for the professional service we are continuing to receive. I would not hesitate to recommend the services offered by Snellers and offer my own sincere gratitude and thanks. Well done!

Linda · 17 November 2023

Agent replied · 16 June 2024

Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a very positive resolve for my rental and in a record time. My letting agent, Oscar, has been very helpful, visited the property with me and resolved any outstanding issues prior to moving day. He has communicated efficiently and was available whenever I needed him. Very happy with Snellers Hampton Hill.

Klara · 5 November 2024

Agent replied · 12 November 2024

Dear Klara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We've been in our new house in Hampton for a few weeks now - Christie at Snellers found us a beautiful home. She was responsive, communicative and professional throughout, which was extremely helpful as we were first time buyers. Highly recommend, thank you Christie!PositiveResponsiveness, Quality, Professionalism

Joe · 16 June 2021

Agent replied · 15 June 2024

Dear Joe, Thank you for your great review regarding our Hampton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

1/5

Trustpilot

Please stop harassing us

We have a ‘to let’ sign outside our house. Apparently that means this estate agent can post three letters through our door in the space of 24 hours, one of them asking we call them to discuss the sale. We are not dealing with this estate agent and, for the record, will not do so in future. We have a sign on the door saying ‘No junk Mail’ and another sign saying please do not knock because we have a newborn baby. The letter box makes a very loud noise, and knocking on the door just after you have posted a letter which says ‘sorry we missed you’ is just rude. The fact that they can’t read (or choose to ignore?) either sign makes me very concerned about their ability to sell a house. Please stop harassing us. We already have representation for selling our house. Thank you.

Suzanne · 22 March 2023

Agent replied · 16 June 2024

Dear Suzanne, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this for further you and have your address removed. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Absolutely brilliant, I was looking for a house and was serverd fantastically from one Naj Fox. She spent so much time with me and beared with me in my search for my ideal home. She was always polite and helpful and not only gave me my ideal home but my dream home. Thanks Naj!

Riyadh · 17 June 2018

Agent replied · 15 June 2024

Dear Riyadh, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Gabriel Banner is a credit to snellers very helpful and professional couldn’t have asked for a more attentive person to assist us. will certainly use snellers again Thanks Gabe.

Lesley · 16 June 2023

Agent replied · 15 June 2024

Dear Lesley, Thank you for taking the time to leave a wonderful 5 star Google review. Gabriel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was supported by Charlie Southall for my recent letting in Hampton Hill. He was highly responsive, very efficient dealing with all matters and always positive. Nothing was ever a problem and I got confidence from Charlie that he could deal with anything that may arise. He was also cheerful and easy to work with. Highly recommended!

Matt · 16 August 2024

Agent replied · 23 August 2024

Dear Matt, Thank you for your kind comments regarding Charlie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team

5/5

Google

We were shown round a couple of flats in the Hampton area by Harley - he was incredibly helpful, answered all of the questions we had and gave us extra information and tips to help us with our hunt for a flat! Thank you Harley!

Phoebe · 16 June 2021

Agent replied · 15 June 2024

Dear Phoebe, Thank you for your great review regarding our Hampton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Big thank you to Harley from Snellers . Harley is an upstanding guy, extremely professional and the care and concern he had for all of our enquiries, someone you can firmly put your trust in. Definitely someone I would go back to if needed.PositiveResponsiveness, Professionalism

Sandra · 16 June 2021

Agent replied · 15 June 2024

Dear Sandra, Thank you for your great review regarding our Hampton Hill office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Great service, caring and professional staff. Would highly recommend for anyone renting

Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable. Any interaction I have had with the staff in lettings and in property management has been positive.

Sona · 11 December 2023

Agent replied · 16 June 2024

Dear Sona, Thank you for taking the time to leave a wonderful 5* review. Foysol will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing team! Anthony has been fantastic from start to end! Thanks again. It’s made the process so much easier.

Myra · 17 January 2024

Agent replied · 15 June 2024

Dear Myra, Thank you for taking the time to leave a lovely review regarding Anthony. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Prompt and fast in responding and follow up with my needs. Charlie has been very helpful!

Jacqueline · 17 March 2024

Agent replied · 15 June 2024

Dear Jacqueline, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We cannot praise Snellers Hampton Hill office highly enough. The staff and the service provided have been excellent and we wouldn’t hesitate to recommend their services. What could have been a difficult situation for us selling our childhood home has been handled professionally and brought to fruition in a very timely fashion. Thank you to all at Snellers your service has been greatly appreciated.

Linda · 17 March 2024

Agent replied · 15 June 2024

Dear Linda, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton Hill office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I’m in touch with snellers for letting a property & it’s a great experience. The assigned agent (Oscar Theophilus) was very prompt in getting back & keeping me posted on viewings, timely response when emailed or called them. They’ve so far given the best of description about the property. Thanks for following up Oscar. Highly recommend them!

Andria · 24 July 2024

Agent replied · 23 August 2024

Dear Andria, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

5/5

Google

Was lucky enough to get through to Tilly from the lettings team who was friendly and energetic from the start. She showed us a fantastic 2 bed in Hampton and had an answer to all our questions. We were in quite a hurry to move and she did an amazing job at getting everything processed and signed by both parties. Thank you Tilly for all your hard work and for making our move a hell of a lot easier than its been in the past.

Daniel · 16 June 2020

3/5

Google

I have used Snellers over the past 6 years for lettings and more recently for a sale. In my honest opinion I was extremely dissatisfied with the level of customer service I received in the lettings side. I felt the Tenants weren’t vetted properly nor suitable, there was no direct debit in place so no security from rent, I had to chase up myself whilst obviously paying a rental collection fee to Snellers, which seems ironic. The whole scenario caused undue stress and anxiety and my flat was left in a terrible condition, causing unnecessary financial losses and I felt very let down. I would be hesitant to recommend Snellers through lettings based on my experience. The sales team however who eventually sold the property, were on a much more professional level. Both Gary and Tom were great from start to finish, informative and helpful.The only point I would make is the ‘sales negotiator’ seemed to be three steps behind myself the solicitors and the sales team so felt it was slightly superfluous. The sales team did install some confidence back. .

Nadia · 16 June 2020

5/5

Google

Had a great experience with sofie from snellers!

Carla · 16 February 2026

Agent replied · 16 April 2026

Dear Carla, Thank you for taking the time to leave a wonderful 5 star Google review. Sofie will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

Very efficient and generally pleasant experience from start to finish! Jessica from Hampton branch (London) in particular was very responsive, friendly and helpful - thank you Jessica!

Laura · 16 June 2023

Agent replied · 15 June 2024

Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I really had a good experience with Snellers Hampton! Anthony is fantastic and very helpful at all times!

Iggy · 17 January 2024

Agent replied · 15 June 2024

Dear Iggy, Thank you for your kind comments regarding Anthony and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Hampton

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum; Snellers, Kingston Upon Thames won Gold.

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