Every review we hold for the Hampton office, from every platform, shown as written. First names only.
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5/5
TrustpilotSophie Sheppard: the renterβs best friendβ¦
Sophie and Bethany have been a brilliant support to my husband and I whilst in a 7 year let in a property they manage.Initially we were given a designated agent to contact and that seemed to change all the time. But in recent years Sophie and Bethany have been managing the lets and things have greatly improved, due to that consistency of care. Sophie in particular has been great - she knows us now and the quirks of the Victorian property itself and the ins-&-outs such a period property can have. Sophie has never left us in limbo and has always moved on things quickly and helped our landlady keep this Victorian lady still standing & comfortable.As lifelong renters we have experienced many ups and downs with agencies, but Snellers has by far and away been the best weβve had. If we werenβt moving out of the area, we would have looked to move into another of their managed properties going forward, as a result of the service and support weβve received as renters. Consistency and good support are rare in letting agencies, but Sophie & Bethany & their team have managed it consistently for us in our time as their tenants.
Alexis Β· 11 October 2023
Agent replied Β· 16 June 2024
Dear Alexis, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleChristie did a good job to push our purchase in Hampton through. She was proactive in finding a damp specialist and organised for us to see the house post offer being accepted. Also arranged for our cleaners to come in and give the house a spring clean before we moved in.
Thanks Christie.
Richard Β· 16 June 2021
Agent replied Β· 15 June 2024
Dear Richard, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team
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5/5
GoogleI would say the entire staff at Sbellers ,Hampton are good .
However Sofie had been making extra effort to dig a the right property, despite by various disapprovals on various viewing , she had not given up , almost looking / proposing every day something that would match to my choice and requirement. Truly professional.pleake keep up the good work. Thanks
Rashid Β· 22 October 2025
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5/5
TrustpilotWelcome back Holly Maingot!
I am very happy to welcome back Holly Maingot to the Snellers team in Teddington. She has been missed whilst on maternity leave. Holly has always provided an excellent service to me as a tenant, working hard to ensure the issues that have come up from time to time have been dealt with professionally, timely, and always following through to make sure I am satisfied with the outcome. It is great to have her looking after things again.
Gavin Β· 23 November 2023
Agent replied Β· 16 June 2024
Dear Gavin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
TrustpilotGabriel Banner was our agent and he wasβ¦
Gabriel Banner was our agent and he was extremely professional and helpful. He is a credit to snellers and he would certainly be my first point of contact for any future letting or selling needs i nay have.Thanks Gabeπ
Lesley Β· 22 March 2023
Agent replied Β· 16 June 2024
Dear Lesley, Thank you for your kind comments regarding Gabriel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleI am really impressed with there service, Charlie is the best one he done our process very fast and we got now our property.
Thankyou
Charlie
Gurpartap Β· 16 February 2024
Agent replied Β· 15 June 2024
Dear Gurpartap, Thank you for your kind comments regarding Charlie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
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5/5
GoogleSnellers have been managing my property for the past four years and have always shown outstanding service to both tenant and landlord. I would like to thanks Isabella Murton in particular for her assistance of late. Her efficiency and timeliness has taken all the stress out of dealing with certain situations, and is an absolute delight to deal with!
Tamzin Β· 17 June 2019
Agent replied Β· 15 June 2024
Dear Tamzin, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
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5/5
TrustpilotAmy, Ayca and Lucy of Snellers Teddington
Amy, Ayca and Lucy of Snellers Teddington made the process of clearing, dealing with required maintenance and finding a tenant (all while I have been out of the country) almost painless and nothing I've needed has been too much trouble. Excellent service and very professional and pleasant people to deal with.
Mark Β· 16 September 2021
Agent replied Β· 16 June 2024
Dear Mark, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleThe Sales Team at Snellers Hampton were very helpful and friendly. Special mention to Anthony, Ross, Taylor & Ruby..Cannot recommend this estate agent enough! Thank you team!
R Β· 13 January 2024
Agent replied Β· 12 January 2025
Dear Rose, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleI would highly recommend Snellers in Hampton Hill, especially Danielle for finding my buyer and guiding me through the sales process. Danielle also found a perfect property for me to move to! Danielle went above and beyond to provide an excellent and professional service. 5 Star service from start to finish. Thank you Snellers π β¦
Kelly Β· 16 June 2020
Agent replied Β· 15 June 2024
Dear Kelly, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleRuby was extremely helpful in showing us a property, she was punctual, friendly and knowledgeable on the property details, assisting with any questions we had.
Dan Β· 16 February 2024
Agent replied Β· 15 June 2024
Dear Dan, We really appreciate you taking the time to leave such lovely comments about Ruby. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleVery friendly staff especially Ruby she was always there to address any concerns we had. I would highly recommend them.
Ivy Β· 18 May 2024
Agent replied Β· 15 June 2024
Dear Ivy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleI am renting a house in Hampton. Mr Ethan Umpleby has been extremely helpful in the entire process. He was particularly speedy in obtaining acceptance from the landlord for my offer.
Ken Β· 19 September 2023
Agent replied Β· 15 June 2024
Dear Ken, Thank you for taking the time to leave a lovely review regarding Ethan. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleJessica has been an absolute joy to work with! She is quick on the emails and the phone calls and is always open to answering all of the questions we had. She was very lovely when bringing us around different properties and Snellers should be very proud of her!PositiveResponsiveness, Quality, Professionalism
Zoe Β· 16 June 2021
Agent replied Β· 15 June 2024
Dear Zoe, We are thrilled to hear that you are pleased with the service you have received from our Hampton office and that youβve kindly taken the time to write a fantastic review. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
TrustpilotEasy life
I let a flat in Teddington, through Snellers Estate Agents. I have found them to be quick to find new tenants and always happy to advise/discuss what improvements can be made to the flat to make it more attractive.In addition to the speed of reletting, the team (Holly in particular) has been great co-ordinating multiple fixes at my flat and keeping everyone up to date with progress and feedback. It has made my life a lot easier.
Jo Β· 2 November 2023
Agent replied Β· 16 June 2024
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleSnellers manage a property for me in Hampton Hill . I have recently been experiencing a number of problems with the property, some simple some quite complex. My property manager Isabella Murton has been a dream getting quotes, identifying suppliers and getting things done on time and keeping my tenant informed and happy. Thanks Isabella!
Mike Β· 16 June 2020
Agent replied Β· 15 June 2024
Dear Mike, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the teamβs hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
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5/5
GoogleRuby was very professional and let me look at properties with out any hard sell that you sometimes experience with estate agents, which is a plus for Snellers.
Mark Β· 18 November 2023
Agent replied Β· 15 June 2024
Dear Mark, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleHad the pleasure looking for a house to buy through Dan. Was a great help in the search and knew exactly what I was looking for. Dan went above and beyond to find me a house. Even though I didnβt end up buying through him, I would come back to them again when Iβm selling and buying.
Karl Β· 17 June 2019
Agent replied Β· 15 June 2024
Dear Karl, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
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5/5
TrustpilotMatthew Ross Senior Lettingsβ¦
Matthew Ross Senior Lettings Consultant. Fantastic service, mannerism, professional, and all round fabulous amenable agent. Matt has gone above board helping us to secure a home accommodating my hectic work schedule. Could not of asked for a more affable lettings agent. 5 out of 5 service . Thanks Matt
Nicole-Darcy Β· 16 September 2021
Agent replied Β· 16 June 2024
Dear Nicole-Darcy, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleSnellers were excellent at guiding me through the process of selling my house; directing me to enable buyers to see the house at itβs best and then ensuring they never stopped until I was across the finishing line. I would recommend Tom and Gary and Danielle highly. Thank you so much to you all.
Lulu Β· 16 June 2020
Agent replied Β· 15 June 2024
Dear Lulu, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
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5/5
TrustpilotProfessional and friendly service. Highly Recommended
After using Snellers letting services for over 2 years as a landlord I recently engaged them to sell my property. From the moment I first spoke to the sales team I was completely impressed by the level of customer service and their professionalism. They continually kept me informed of progress and feedback, provided sound and well informed advice and guided me through the selling process with patience and understanding. The end result is that I sold my property and attained the price I was after. Thank you to Chelsea, Harry and the team. Highly recommended.
Joeanne Β· 29 September 2021
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5/5
GoogleWe would definitely recommend looking at properties with snellers. We had a very young girl show us around the properties and she was an absolute joy and had such a passion for her job which helped our experience of looking for our home. It was pleasure and we just wanted to pass our thanks to her.
Oliver Β· 5 November 2024
Agent replied Β· 12 November 2024
Dear Oliver, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
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5/5
GoogleHarley from Snellers in Hampton Hill has been absolutely brilliant in helping us with our property search. He has been extremely proactive in finding properties which included everything we were looking for and went out of his way to provide excellt customer service which was much appreciated!PositiveResponsiveness, Quality, Professionalism
Ryan Β· 16 June 2021
Agent replied Β· 15 June 2024
Dear Ryan, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
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5/5
GoogleJess in Lettings has been absolutely fantastic. This is tough time in general for everyone and she has made the experience of renting a house better than we would have ever expected.
This office have gone beyond to ensure this process was efficient and took our needs into consideration.
Justin Β· 16 June 2021
Agent replied Β· 15 June 2024
Dear Justin, We are delighted that you took the time to leave such a fantastic review which the Hampton Hill team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.