Trusted Agent profile · Hampstead
★★★★★
696 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Hampstead.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleResponded quickly to any queries. Gave good advice. Pleasant to deal with
Hi Rigas, thank you for sharing a five star rating for our Hampstead Estate Agents, we are very pleased to hear you've had good advice and a quick response from our Hampstead team. - Ruth, B&R
5/5
TrustpilotBenham & Reeves managing our property…
Benham & Reeves managing our property since 2019, very professional, Kyle Matthews our letting manager always kept us updated with the tenancy situation, trying to find a new tenant asap
5/5
Trustpilotour experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street
Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.
Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R
1/5
TrustpilotDreadful experience throughout and…
Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side
Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R
5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
5/5
GoogleVery happy with the services. Raj, Rahim & Ann responded quickly to queries. Would recommend Benham & Reeves to friends.
Hi Y, thanks for sharing a five star rating here for our letting agents agents, we're all very pleased to hear you are happy with the service. Thanks for your custom. - Ruth, B&R
5/5
Trustpilotvery efficient and all the staffs are…
very efficient and all the staffs are great
Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
5/5
TrustpilotI am very happy with Benham&Reevs
I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!
Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R
4/5
GoogleI am very happy in the way that Benham&Reeves have helped me find a tenant for a property I own. The staff is excellant, helpfull and on the ball.
Hi Sabah, we're thrilled to hear you've found the lettings team here excellent and helpful and we are very glad to hear you are benefiting from our local expertise here in Hampstead. We appreciate your trust in us. - Emily, B&R
5/5
GoogleWhat a pleasure to work with Abbie White on my recent rental process. Very professional, attentive. Resolved questions quickly and always kept me up to date on the process. A pleasure working with someone who has enthusiasm and willingness to get things done efficiently. Bravo Abbie!
Thank you Neil, we're really pleased to know you found the rental process so professional, all of us in the Hampstead branch are very glad to hear you were happy with the service. best regards, Emily Taylor, B&R
5/5
GoogleWe have been impressed by the service Abbie and Edelyn have provided. They have been very professional, helpful and quick to respond to our queries and, as a bonus, have been very friendly too.
Hi Miraan, thanks very much for leaving such kind comments and a five star rating for the Hampstead lettings service. Abbie and Edelyn are very pleased to have been of assistance. - EMily, B&R
4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
5/5
TrustpilotOur pleasure to work with Ivan Hrissimov
It was our pleasure to work with Ivan Hrissimov for our apartment renting. We are grateful for the prompt, professional and effective services that Ivan and Benhams team provided us.
Hi Ning, thank you very much for sharing a five star rating here and for your kind comments about the lettings service you've had from Ivan which is appreciated.- Emily, B&R
5/5
TrustpilotI have had a good experience with B&R
I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.
Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R
5/5
GoogleExcellent service many years, Yoshi Tsuji good to handle tenant everything.PositiveResponsiveness, Quality, Professionalism, Value
Hi Karl, thanks for taking the time to rate our Hampstead Estate Agents with five stars, we're really pleased to hear you found the service excellent. best, Emily Taylor, B&R
5/5
GoogleGreat service, attention to details and responsiveness from Kayleigh Weston. We appreciate it.
Hi O, thank you for taking the time to leave this lovely service feedback which Kayleigh and the Hampstead property management team are very pleased to see with your five star rating. Thank you for your custom. - Ruth, B&R
5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
5/5
TrustpilotGreat service.Reponses are always quick…
Great service.Reponses are always quick and clear.Very helpful.
Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
Googlebenhams has continued to give excellent service for well over a decade
Thank you David for taking the time to share a five star rating for our Hampstead estate agents. We are grateful for your custom and trust over the decade and will endeavour to continue to provide a five star service. - Emily, B&R
5/5
TrustpilotI had a good experience with B&R
I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P
Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R
5/5
GoogleWe’ve had a good experience with this agency who professional, responsive, and always helpful. Ask for Kyle Matthews, he will sort you out.
5/5
TrustpilotServices especially response and…
Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!
Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
Yes. Benham and Reeves Hampstead won Gold in The Trusted Agent 2026 awards.
