Trusted Agent profile · Hampstead
★★★★★
696 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Hampstead.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
Fantastic service! Tanya and the team have alsways been friendly and very helpful
Thanks very much Elson, we really appreciate your positive feedback and five star rating here. Great to know Tanya is doing a good job with managing the property.- David M. B&R
1/5
Googlea truly horrible experience with the lettings team
5/5
Trustpilotamazing service...thanks to Brett
amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly
Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R
5/5
GoogleWesley and his colleagues were always helpful and attentive, knew the properties inside out, and above all - were always there for us whenever we hit issues or concerns with securing our new home.
Hi Kenneth, we appreciate you sharing a five star rating here and are thrilled to hear you've had a great service experience from our Wesley in our lettings team. We wish you well in your new home. - Ruth, B&R
5/5
TrustpilotThomas at Beaufort Park has been…
Thomas at Beaufort Park has been amazing, he made my buying experience so easy, highly recommended !
Thank you Cody, we're really pleased to know we made your buying experience of a London property such a highly positive one. We wish you well with your new home.best regards, Emily Taylor, B&R
5/5
GoogleWe recently went through renting a property with Abbie at Benham & Reeves and found the experience better with her and the team. She was professional, responsive and helpful (and I'll be honest we had sooo many questions and had issues with the referencing agency that I'm sure would have frustrated others). Also Abbie loves cats and memes so excellent rapport :)PositiveResponsiveness, Professionalism
Thanks Kai, we're really glad you had a good service experience with our Hampstead letting agents and that you found us professional and responsive. We wish you well with your tenancy. best regards, Emily Taylor, B&R
5/5
GoogleWe are happy with Benham & Reeves. They are always quick to response and manage our flat smoothly. Shali Motichande, Claire De Vantier and Greta Andrijauskaite, all staffs we have been in contact are helpful.
Thanks Jina, we appreciate you sharing a five star rating here for our Hampstead Estate Agents. - Ruth, B&R
5/5
TrustpilotReview - Service
I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly
Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R
4/5
GoogleExcellent lettings manager in Mark Winship, and for managing our property Marzia was superb - super-efficient, kind and attentive.
Thank you Alison, it has been a pleasure looking after your property, thanks very much for your kind words and gratitude which is well received here. Best regards, Emily Taylor, B&R
5/5
Trustpilotswift and professional tenant support
Rahim and Anne from B & R provided swift and professional service in renewing our tenancy, handling our queries and concerns promptly. We're so delighted to have them helping us
Hi Vic, we're thrilled to hear you've been delighted with the lettings experience and assistance provided by Rahim and Anne. It is a pleasure to be of service to you and we appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotGreat help in negotiation
Lisa Jane was of great help in helping me negotiate with the landlords. Highly recommend!
Thank you Rony for rating our Knightsbridge lettings agency with five stars and the service you have received from Lisa-Jane who runs the branch. We're very pleased to hear this and wish you well with your tenancy. Kind regards, Emily, B&R
5/5
TrustpilotThey are super helpful and cooperative
They are super helpful and cooperative, especially Kyle and Veronica.
5/5
TrustpilotVery good experience
Very good experience, Rahim did great job and helped me renewing my tenancy. They use the help of a platform called Goodlord so everything can be electrically done.
Hi Mr Huang, we're glad our staff are helping you and meeting your service expectations and its good to know our digital system is also serving you well. Thank you for leaving a five star rating here, Rahim is pleased to see this and your kind comments. - Ruth, B&R
5/5
GoogleProfessional and friendly, Shaun & Ajay are a delight to have managing my property and I was delighted to renew my contract with Benham & Reeves for another year. Thanks
Hi Dinesh, we appreciate you sharing a five star rating and are pleased to hear you've had a great service experience from our lettings and property management team. Shaun and Ajay are very pleased to see this and appreciate your custom. - Ruth, B&R
5/5
GoogleBenham & Reeves have an efficiency response to my rental property. I appreciate Kayleigh Weston . She helped me when I have trouble of problems.
Hi MW, thank you for sharing a five star rating here and for your kind feedback which Kayleigh is thrilled to see, it's appreciated. - Ruth, B&R
5/5
TrustpilotGreat Service
I feel very happy with the service provided, personnel were very attentive to my needs and responded in a timely way. The apartment is as expected and everything flowed very well during my arrival.Thank you
Hi Monica, great to hear you've had such a great service experience renting a property with Benham and Reeves, we appreciate your five star rating.- Emily, B&R
5/5
GoogleI have been working with Benham&Reeves for several years. I am quite satisfied with the service I've been getting from their Hampstead Office and happy to continue work with Dele and Sylvie in the coming years.
Hi Mr Ulgen, thank you very much for your kind feedback, we aim to keep providing good service levels and thank you for your continued trust in us as your letting agent. - Ruth, B&R
5/5
GoogleVery happy with whole B&R team. Always helpful throughout renting process as well as ongoing tenancy.
Hi Arturs, thanks very much for sharing a five star rating here which the Hampstead lettings and property management teams are very pleased to see. We are glad you've found the renting processes helpful. Thanks for your custom, it's appreciated. - Ruth, B&R
5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
3/5
TrustpilotWas very time consuming and back and…
Was very time consuming and back and for the process of getting into the apartment
Hi Julian, we're sorry if we fell short of your service expectations. We would like to understand your experience better, can you please drop an email to complaints@benhams.com so we can look into this.- Emily, B&R
5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
5/5
GoogleVery honest and professional service from Dele and Edelyn, they were extremely helpful and responsive throughout our flat search. We've noticed that they know their landlords very well and can make a great match with tenants.
Hi Federico, thanks very much for your lovely feedback and five star rating shared here. We do pride ourselves on knowing our properties and many of our Hampstead landlords have been with us for many years so we are glad our expertise has been of benefit to you too. - Emily, B&R
5/5
GoogleExcellent service! Ivan and Silvana who assisted with the renewal of the tenancy both were very diligent! Well done!
Hi Tural, we appreciate you sharing a five star rating here and are pleased to hear you've had a great service experience renewing your rental lease with our lettings team. Thanks for your continued custom. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
Yes. Benham and Reeves Hampstead won Gold in The Trusted Agent 2026 awards.
