Trusted Agent profile · Hampstead

Benham and Reeves Hampstead reviews

★★★★★ Excellent

696 reviews across 3 platforms

51-53 Heath Street, Hampstead, NW3 6UG

Part of Benham and Reeves, see every office.

Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Hampstead.

Google logo

4.7 / 5

263

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

432

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Hampstead office, from every platform, shown as written. First names only.

1/5

Trustpilot

Incompetent agency avoid at all costs

The worst agency I have ever dealt with.

Alice · 25 August 2025

Agent replied · 27 August 2025

Hi Alice, we are sorry to hear you've not had a good service experience and if you are a current tenant, we suggest you email the head of property management so this can investigated. Please drop an email to complaints@benhams.com - Emily, B&R

5/5

Trustpilot

property manager Kayleigh

My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.

Sammy · 22 August 2023

Agent replied · 22 February 2024

Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R

5/5

Google

Dele in Hampstead was absolutely brilliant, understanding my requirements and finding me a suitable property and working within our timelines. I can't recommend him enough.

Nathan · 22 February 2021

Agent replied · 22 February 2024

Thank you Nathan, we're glad you felt listened to and your requirements were met by our Hampstead lettings staff, we hope you enjoy your new home. kind regards, Emily Taylor, B&R

5/5

Trustpilot

This is the best agent in the area

This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.

Olga · 7 August 2024

Agent replied · 23 August 2024

Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R

4/5

Google

As an over seas landlord the service provided to me by all the different members of Benham and Reeves who oversee all aspects of my property has made it easy to manage my property whilst living over seas.

Birdie · 25 June 2024

Agent replied · 24 August 2024

Hi Birdie, we are very pleased to be assisting you with the rental of your property, thank you for your continued business with us. - Ruth, B&R

5/5

Trustpilot

Dinesh was really helpful and the…

Dinesh was really helpful and the communication was great throughout the entire process.

KG · 12 November 2022

Agent replied · 22 February 2024

Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R

5/5

Google

Deimante and Rosie are so nice!

Chen · 26 August 2025

Agent replied · 2 September 2025

Hi Cui, many thanks for your kind comment shared here which our lettings team are very pleased to see, we appreciate it. - Ruth, B&R

5/5

Trustpilot

Smooth process

Jomar is pretty nice.And he got Smooth process; good service; high efficiency

Haojin · 17 November 2022

Agent replied · 22 February 2024

Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R

5/5

Trustpilot

Moving out

Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.

Rainbow · 21 December 2022

Agent replied · 22 February 2024

Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R

5/5

Trustpilot

My experience with Benham & Reeves in…

My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.

May · 31 May 2024

Agent replied · 19 June 2024

Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R

5/5

Trustpilot

B&R deliver excellent rental services

Igor · 22 August 2025

Agent replied · 27 August 2025

Thank you Igor, we appreciate this ackowledgment of our service to you. Thanks for your custom. - Emily, B&R

5/5

Google

Thank you very much for the great experience overall. The team has been very attentive into details, they responds fast to my enquiries and the process was fast (despite many steps). Thank you in particular to Dele, Thuraya and Edelyn for all the work they helped me with.

Asmaa · 25 September 2023

Agent replied · 22 February 2024

Hi Asmaa, we're very pleased to hear you've had such a great service experience with our Hampstead lettings team. We're glad you found the the process fast and efficient too. Thank you for sharing a five star rating here. - Emily, B&R

5/5

Google

Dele was very helpful and efficient when finding us a home. We really appreciate everything he did for us.PositiveProfessionalism

Sarah · 25 August 2021

Agent replied · 22 February 2024

Thank you Sarah for the five star review - we hope you are enjoying your new home. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Prompt and efficient service to matters relate to letting and tenancy

Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .

FOOK · 3 December 2024

Agent replied · 23 December 2024

Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R

5/5

Google

Excellent service. I would highly recommend Lettings Manager, Mark Winship. He was punctual, efficient and a pleasure to deal with throughout.

Jason · 22 February 2021

Agent replied · 22 February 2024

Thanks for leaving a review here Jason and rating the service as five star, Mark and the Hampstead property team were really pleased to see this. Kind regards, Emily Taylor, B&R

5/5

Google

Dele was a great help. Knew his job and was very professional at doing it. Gave great advice highly recommend him

Robert · 22 February 2021

Agent replied · 22 February 2024

Hi Robert, thank you for your kind review and for telling us you got great advice from our Hampstead lettings team, this is welcomed feedback and helps us to continue our good service levels. best regards, Emily Taylor, B&R

5/5

Trustpilot

Bravo Abbas - and Thank You!

This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!

Olga · 13 February 2024

Agent replied · 22 February 2024

Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R

5/5

Trustpilot

Chris is very great!

Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.

HFW · 13 December 2021

Agent replied · 22 February 2024

Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R

5/5

Google

Cannot recommend this agency more highly! Dele and Edelyn have been a pleasure to deal with and highly responsive to any queries or requests!

Arabella · 2 December 2024

Agent replied · 9 December 2024

Hi Arabella, we're thrilled to hear how satisfied you've been with the Hampstead lettings service provided by Dele and Edelyn. Thanks for sharing a five star rating here and for this kind encouragement for the team, it is warmly appreciated. - Ruth, B&R

5/5

Trustpilot

customer from oversea,thanks for Dele Lawal

As a customer from oversea,there were loads of difficulties to overcome. And I am really really thankful of Dele Lawal. Thanks for your help.

Youqian · 28 November 2024

Agent replied · 23 December 2024

Hi Yougian, we're very glad to hear you've felt well looked after by Dele and that you've been abe to benefit from his lettings expertise. We appreciate you taking the time to give feedback and for sharing a five star rating here, thank you.- Ruth, B&R

5/5

Trustpilot

Dele Lawal from B & R has served with a…

Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.

Jun · 5 May 2024

Agent replied · 19 June 2024

Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R

5/5

Trustpilot

Francesca Sapiano did a terrible job as…

Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024

Chris · 6 March 2024

Agent replied · 19 June 2024

Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R

5/5

Google

Benham & Reeves is a company that upholds a high level of professionalism, responsiveness, and genuine care for clients’ needs. I am truly grateful for the experience of communicating with them, especially with Raj Miah

Muhammad · 20 May 2024

Agent replied · 19 June 2024

Hi Muhammad, thank you for your kind ackowledgement of the professionalism and responsivness you have received from Raj and our lettings team, this is great to hear. Thanks for sharing a five star rating here too, it is appreciated. - Ruth, B&R

5/5

Trustpilot

Exemplary Service from Bentham & Reeves to manage…

We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.

RonaC · 11 April 2022

Agent replied · 22 February 2024

Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves's Google reviewsLeave Benham and Reeves a review

Awards

The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.

What do you need help with?

Questions about Benham and Reeves Hampstead

Has Benham and Reeves won any awards?

Yes. Benham and Reeves Hampstead won Gold in The Trusted Agent 2026 awards.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent