Benham and Reeves Hampstead reviews

★★★★★ 5/5

Trustpilot

I’m very pleased by the services…

I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again

Patti · 30 March 2022

★★★★★ 1/5

Trustpilot

avoid at all cost

Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.

H · 13 December 2018

★★★★★ 1/5

Yell

avoid this agent

Both the agent and the overseas landlord they represent can't care less about the SAFETY of their tenants as long as rent is paid. After we got fed up and moved out, it took them 6 weeks to release the schedule of deduction from deposit. The contract states: 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit They have breached this clause when they remained silent for 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to me, when they notified that there 'may' be deductions, it served as a proper notification. Maybe so in a convoluted legal way but this is the most dishonest practice. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN.

XeT · 13 December 2018

★★★★★ 1/5

Google

Avoidant manager. Can’t be bothered to deal with tenants. Abusive to owners. SLOW

A · 2 March 2024

★★★★★ 5/5

Google

I had a very good experience with you. Kind, punctual and accurate team. Dele and Edelyn you were great from the viewing till the end

Adeleh · 28 April 2023

★★★★★ 5/5

Google

Krystal and Maria helped me with the renewal process and I really appreciate it

Vijayshyam · 1 February 2024

★★★★★ 5/5

Trustpilot

Good and detailed service

Good and detailed service, handle the lease properly.

Nic · 24 May 2024

★★★★★ 4/5

Google

Shali and Darcey assisted with my new tenancy.

Ramu · 20 May 2024

★★★★★ 5/5

Google

I will always be grateful to Benham and Reeves. They have been extremely professional and quick and made my life so much better by helping me find a lovely flat to rent! Very friendly and responsible service; I would blindly recommend them! Debbie, the manager there, is totally amazing!

ANASTASIA · 24 February 2015

★★★★★ 5/5

Google

Always very professional and helpful.

Sylvan · 2 September 2025

★★★★★ 1/5

Trustpilot

The most unpleasant renting experience…

The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.

Previous · 11 December 2023

★★★★★ 5/5

Google

Very pleased with the service provided by Dele. He provided professional , open and honest advice. He was also available to let us in the flat to take measurements prior our moving date.

Charlotte · 22 February 2022

★★★★★ 5/5

Trustpilot

Dinesh has done a great job helping me…

Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!

Yanting · 21 September 2023

★★★★★ 5/5

Trustpilot

I am very satisfied with Kyle and…

I am very satisfied with Kyle and Veronica's help during my renting. The service is very good, thank you！

Xinran · 21 July 2023

★★★★★ 5/5

Trustpilot

Slick experience renting a property…

Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.

Toby · 23 June 2023

★★★★★ 1/5

Trustpilot

Benham & Reeves hidden fees

My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.

Assous · 28 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!

Sonal · 31 March 2022

★★★★★ 5/5

Trustpilot

Customer experience

Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.

Consumer · 14 September 2023

★★★★★ 5/5

Trustpilot

Great service

Great service. Always very quick to deal with any issues.

Maivand · 25 January 2024

★★★★★ 5/5

Trustpilot

Wonderful experience

Wonderful experience！

Bryant · 25 June 2024

★★★★★ 5/5

Google

Greg manages the property I live in. He is quick to respond and has followed through with any reasonable requests with efficiency.

Harry · 22 February 2023

★★★★★ 5/5

Google

Dele handled my queries from the start and was extremely professional throughout the process, always responding very promptly to my queries and making our move in stress-free. I would definitely recommend him.PositiveProfessionalism

Takeprofit · 10 December 2021

★★★★★ 5/5

Google

Helpful and Professional

Hiva · 20 May 2024

★★★★★ 5/5

Trustpilot

Smooth process

Jomar has helped me throught it all since the day I arrived. He is a smart, helpful and efficient lad! Thanks alot Jomar

Omar · 18 November 2022