Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotWas very time consuming and back and…
Was very time consuming and back and for the process of getting into the apartment
Julian · 3 December 2024
Agent replied · 23 December 2024
Hi Julian, we're sorry if we fell short of your service expectations. We would like to understand your experience better, can you please drop an email to complaints@benhams.com so we can look into this.- Emily, B&R
★★★★★ 5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Ruth.cowanhotmail.co.uk · 4 May 2023
Agent replied · 22 February 2024
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
★★★★★ 5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Damian · 29 March 2023
Agent replied · 22 February 2024
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
★★★★★ 5/5
GoogleVery honest and professional service from Dele and Edelyn, they were extremely helpful and responsive throughout our flat search. We've noticed that they know their landlords very well and can make a great match with tenants.
Federico · 25 October 2023
Agent replied · 22 February 2024
Hi Federico, thanks very much for your lovely feedback and five star rating shared here. We do pride ourselves on knowing our properties and many of our Hampstead landlords have been with us for many years so we are glad our expertise has been of benefit to you too.
- Emily, B&R
★★★★★ 5/5
GoogleExcellent service! Ivan and Silvana who assisted with the renewal of the tenancy both were very diligent! Well done!
Tural · 23 September 2024
Agent replied · 23 October 2024
Hi Tural, we appreciate you sharing a five star rating here and are pleased to hear you've had a great service experience renewing your rental lease with our lettings team. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI have been a customer with Benham Reeves since 2015.
I’m so much satisfied with the services they provide.
The letting Shaun Tan, is so professional.
Kholoud · 20 May 2024
Agent replied · 19 June 2024
Hi Kholoud, we appreciate your continued custom since 2015 and its great to see a five star rating shared here, Shaun and the team are grateful for this acknowledgement, thank you.
- Emily, B&R
★★★★★ 5/5
GoogleVery wonderful experience! B&R found a great tenant for my flat efficiently. Iveta helped me a lot and solved all the problems I encountered when letting my flat.
Xiao · 12 April 2024
Agent replied · 19 June 2024
Hi Xiao, it's great to hear you've found the service so efficient from our Hampstead lettings and property management teams, we are very pleased to hear it's all working out well for you as an Landlord. Thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleKayleigh Weston acts as property manager for me via Benham & Reeves and is thoroughly professional when acting on my behalf.
Byoguard · 17 August 2024
Agent replied · 24 August 2024
Hi, it's great to hear you've had such a positive experience renting with Benham and Reeves Hampstead. Kayleigh is also very pleased to see this kind feedback and your five star rating shared here.
- Emily, B&R
★★★★★ 5/5
TrustpilotWesley & Fiona are true professionals
Wesley & Fiona are true professionals. Great experience from start to finish. High quality property inventory and all admin smooth. Best Bill
Justin · 24 July 2024
Agent replied · 23 August 2024
Hi Bill, many thanks for your kind service feedback which Wesley and Fiona in our lettings team are very pleased to see here along with your five star rating. We're glad everything has worked out well for you and wish you a happy tenancy. - Ruth, B&R
★★★★★ 4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
U · 23 October 2020
Agent replied · 22 February 2024
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilot5 stars for Mr.Rahim he did incredibly…
5 stars for Mr.Rahim he did incredibly great from start to end.
Mir · 19 December 2024
Agent replied · 23 December 2024
Hi Mir, many thanks for your kind comments about the service you've had from Rahim at our Colindale branch, this is appreciated. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
J.R · 27 July 2023
Agent replied · 22 February 2024
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
★★★★★ 5/5
GoogleVery efficient and professional, the customer service is beyond my expectations. Thank you for making the process smooth and hassle free 🙏 …
Rashid · 19 June 2024
Agent replied · 24 August 2024
Hi Rashid, we are thrilled to hear we went beyond your service expectations and that the service has been smooth and hassle-free. This is great feedback for our team, thank you!
- Ruth, B&R
★★★★★ 5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Lung · 19 May 2023
Agent replied · 22 February 2024
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
★★★★★ 5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Dr · 21 January 2024
Agent replied · 22 February 2024
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
★★★★★ 5/5
TrustpilotAll queries answered in a timely…
All queries answered in a timely fashion pleasure doing business with them
K · 29 November 2024
Agent replied · 23 December 2024
Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Vincent · 12 September 2024
Agent replied · 26 October 2024
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GoogleVery nice and professional. The property quality is fantastic.
Kira · 4 January 2025
Agent replied · 11 January 2025
Hi Kira, many thanks for your kind feedback, we're very pleased to hear you have had a good lettings service experience and found our Hampstead team nice and professional. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleVery responsive to queries and requests and is about to solve problems promptly. Quick in getting good tenants and monitors rent receipts closely.
Alice · 20 May 2024
Agent replied · 19 June 2024
Hi Alice, thank you very much for taking the time to share a five star rating here for the landlord service. We are very pleased that we are meeting your service expectations and appreciate your custom, thank you.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent agency from start to finish
Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!
Lila · 25 April 2023
Agent replied · 22 February 2024
Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.
Mohd · 15 December 2023
Agent replied · 22 February 2024
Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R
★★★★★ 5/5
GoogleYoshi Tsuji San provides swift and professional service. He is always prompt to provide professional reply as we as advice.
Amy · 25 June 2024
Agent replied · 24 August 2024
Hi Amy, we are very pleased to hear you have had a swift and professional service from Yoshi who heads up our Japan Desk team. It's great to hear you have benefited from his expertise and things are working out well for you. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
GoogleDreadful customer service and avoid this agency at all costs.
Have no care for their tenants and leave without heating and hot water for days and weeks.
The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.
Avoid this company at all costs!
Matthew · 23 February 2020
Agent replied · 22 February 2024
Hi Matthew, thanks for the follow up, I note the property isnt in Hampstead.
Following investigation, the issues were down to the complexity of wiring at your rental property and lack of available parts required. We share your frustration regarding this but it was completely outside of our control as it was all handled by the Block Managers and not us. I believe we did everything we could to support the process and keep you informed throughout.
I understand things are resolved now and you have agreed to proportionate compensation with the Landlord, we all hope this is an isolated case and no further issues occur for you.
Kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotDeposit troubles
Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.
Mykolas · 22 October 2022
Agent replied · 22 February 2024
Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R
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