5/5
TrustpilotBenham and Reeves are really great
Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.
Trusted Agent profile · Hampstead
Benham and Reeves Hamstead reviews in Hampstead
★★★★★
695 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 695 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
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Tell us what you need and we'll put you in touch. Benham and Reeves Hamstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
Awards
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGreat service. Efficient and friendly and most importantly knowledgable.
Agent replied · 9 December 2024
Hi Anthony, we're thrilled to hear you've found the service efficient and friendly and our staff knowledgable, we are glad you've benefited from our local expertise. Thank you for your continued custom. - David, B&R
5/5
TrustpilotExcellent service well managed with a…
Excellent service well managed with a very efficante employees
Agent replied · 22 February 2024
Thank you very much for your telling us you've had an excellent service, we are very happy to see this with your five star rating. Thank you for your custom.- David M, B&R
5/5
TrustpilotBenham & Reeves managing our property…
Benham & Reeves managing our property since 2019, very professional, Kyle Matthews our letting manager always kept us updated with the tenancy situation, trying to find a new tenant asap
5/5
TrustpilotHas been a month since we moved to…
Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.
Agent replied · 22 February 2024
Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R
5/5
GoogleResponded quickly to any queries. Gave good advice. Pleasant to deal with
Agent replied · 11 January 2025
Hi Rigas, thank you for sharing a five star rating for our Hampstead Estate Agents, we are very pleased to hear you've had good advice and a quick response from our Hampstead team. - Ruth, B&R
1/5
TrustpilotDreadful customer service and avoid…
Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!
Agent replied · 22 February 2024
Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R
5/5
Trustpilotour experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street
Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.
Agent replied · 22 February 2024
Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R
5/5
GoogleVery happy with the services. Raj, Rahim & Ann responded quickly to queries. Would recommend Benham & Reeves to friends.
Agent replied · 19 June 2024
Hi Y, thanks for sharing a five star rating here for our letting agents agents, we're all very pleased to hear you are happy with the service. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotDreadful experience throughout and…
Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side
Agent replied · 6 March 2024
Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R
5/5
Trustpilotvery efficient and all the staffs are…
very efficient and all the staffs are great
Agent replied · 23 December 2024
Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotAnother successful letting with Benham…
Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.
Agent replied · 22 February 2024
Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R
5/5
TrustpilotExcellent Service
The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.
Agent replied · 19 June 2024
Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R
5/5
TrustpilotI am very happy with Benham&Reevs
I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!
Agent replied · 22 February 2024
Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R
4/5
GoogleI am very happy in the way that Benham&Reeves have helped me find a tenant for a property I own. The staff is excellant, helpfull and on the ball.
Agent replied · 22 February 2024
Hi Sabah, we're thrilled to hear you've found the lettings team here excellent and helpful and we are very glad to hear you are benefiting from our local expertise here in Hampstead. We appreciate your trust in us. - Emily, B&R
5/5
GoogleWhat a pleasure to work with Abbie White on my recent rental process. Very professional, attentive. Resolved questions quickly and always kept me up to date on the process. A pleasure working with someone who has enthusiasm and willingness to get things done efficiently. Bravo Abbie!
Agent replied · 22 February 2024
Thank you Neil, we're really pleased to know you found the rental process so professional, all of us in the Hampstead branch are very glad to hear you were happy with the service. best regards, Emily Taylor, B&R
5/5
GoogleWe have been impressed by the service Abbie and Edelyn have provided. They have been very professional, helpful and quick to respond to our queries and, as a bonus, have been very friendly too.
Agent replied · 22 February 2024
Hi Miraan, thanks very much for leaving such kind comments and a five star rating for the Hampstead lettings service. Abbie and Edelyn are very pleased to have been of assistance. - EMily, B&R
4/5
TrustpilotDi was helpful and professional
Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!
Agent replied · 22 February 2024
Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R
5/5
TrustpilotOur pleasure to work with Ivan Hrissimov
It was our pleasure to work with Ivan Hrissimov for our apartment renting. We are grateful for the prompt, professional and effective services that Ivan and Benhams team provided us.
Agent replied · 22 February 2024
Hi Ning, thank you very much for sharing a five star rating here and for your kind comments about the lettings service you've had from Ivan which is appreciated.- Emily, B&R
5/5
GoogleExcellent service many years, Yoshi Tsuji good to handle tenant everything.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Hi Karl, thanks for taking the time to rate our Hampstead Estate Agents with five stars, we're really pleased to hear you found the service excellent. best, Emily Taylor, B&R
5/5
GoogleGreat service, attention to details and responsiveness from Kayleigh Weston. We appreciate it.
Agent replied · 24 August 2024
Hi O, thank you for taking the time to leave this lovely service feedback which Kayleigh and the Hampstead property management team are very pleased to see with your five star rating. Thank you for your custom. - Ruth, B&R
5/5
TrustpilotI have had a good experience with B&R
I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.
Agent replied · 22 February 2024
Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R
5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Agent replied · 22 February 2024
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
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Questions about Benham and Reeves Hamstead
Has Benham and Reeves Hamstead won any awards?
Yes. Benham and Reeves Hamstead won Gold in The Trusted Agent 2026 awards.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Benham and Reeves Hamstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
