Trusted Agent profile · Hampstead
★★★★★
695 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 695 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Hamstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
Trustpilotcustomer from oversea，thanks for Dele Lawal
As a customer from oversea，there were loads of difficulties to overcome. And I am really really thankful of Dele Lawal. Thanks for your help.
Hi Yougian, we're very glad to hear you've felt well looked after by Dele and that you've been abe to benefit from his lettings expertise. We appreciate you taking the time to give feedback and for sharing a five star rating here, thank you.- Ruth, B&R
5/5
TrustpilotDele Lawal from B & R has served with a…
Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.
Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R
5/5
TrustpilotFrancesca Sapiano did a terrible job as…
Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024
Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R
5/5
GoogleBenham & Reeves is a company that upholds a high level of professionalism, responsiveness, and genuine care for clients’ needs. I am truly grateful for the experience of communicating with them, especially with Raj Miah
Hi Muhammad, thank you for your kind ackowledgement of the professionalism and responsivness you have received from Raj and our lettings team, this is great to hear. Thanks for sharing a five star rating here too, it is appreciated. - Ruth, B&R
1/5
Googlea truly horrible experience with the lettings team
5/5
TrustpilotExemplary Service from Bentham & Reeves to manage…
We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.
Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R
5/5
TrustpilotFantastic service
Fantastic service! Tanya and the team have alsways been friendly and very helpful
Thanks very much Elson, we really appreciate your positive feedback and five star rating here. Great to know Tanya is doing a good job with managing the property.- David M. B&R
5/5
GoogleWesley and his colleagues were always helpful and attentive, knew the properties inside out, and above all - were always there for us whenever we hit issues or concerns with securing our new home.
Hi Kenneth, we appreciate you sharing a five star rating here and are thrilled to hear you've had a great service experience from our Wesley in our lettings team. We wish you well in your new home. - Ruth, B&R
5/5
Trustpilotamazing service...thanks to Brett
amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly
Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R
5/5
TrustpilotThomas at Beaufort Park has been…
Thomas at Beaufort Park has been amazing, he made my buying experience so easy, highly recommended !
Thank you Cody, we're really pleased to know we made your buying experience of a London property such a highly positive one. We wish you well with your new home.best regards, Emily Taylor, B&R
5/5
GoogleWe are happy with Benham & Reeves. They are always quick to response and manage our flat smoothly. Shali Motichande, Claire De Vantier and Greta Andrijauskaite, all staffs we have been in contact are helpful.
Thanks Jina, we appreciate you sharing a five star rating here for our Hampstead Estate Agents. - Ruth, B&R
5/5
GoogleWe recently went through renting a property with Abbie at Benham & Reeves and found the experience better with her and the team. She was professional, responsive and helpful (and I'll be honest we had sooo many questions and had issues with the referencing agency that I'm sure would have frustrated others). Also Abbie loves cats and memes so excellent rapport :)PositiveResponsiveness, Professionalism
Thanks Kai, we're really glad you had a good service experience with our Hampstead letting agents and that you found us professional and responsive. We wish you well with your tenancy. best regards, Emily Taylor, B&R
5/5
TrustpilotReview - Service
I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly
Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R
4/5
GoogleExcellent lettings manager in Mark Winship, and for managing our property Marzia was superb - super-efficient, kind and attentive.
Thank you Alison, it has been a pleasure looking after your property, thanks very much for your kind words and gratitude which is well received here. Best regards, Emily Taylor, B&R
5/5
Trustpilotswift and professional tenant support
Rahim and Anne from B & R provided swift and professional service in renewing our tenancy, handling our queries and concerns promptly. We're so delighted to have them helping us
Hi Vic, we're thrilled to hear you've been delighted with the lettings experience and assistance provided by Rahim and Anne. It is a pleasure to be of service to you and we appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotThey are super helpful and cooperative
They are super helpful and cooperative, especially Kyle and Veronica.
5/5
TrustpilotVery good experience
Very good experience, Rahim did great job and helped me renewing my tenancy. They use the help of a platform called Goodlord so everything can be electrically done.
Hi Mr Huang, we're glad our staff are helping you and meeting your service expectations and its good to know our digital system is also serving you well. Thank you for leaving a five star rating here, Rahim is pleased to see this and your kind comments. - Ruth, B&R
5/5
GoogleProfessional and friendly, Shaun & Ajay are a delight to have managing my property and I was delighted to renew my contract with Benham & Reeves for another year. Thanks
Hi Dinesh, we appreciate you sharing a five star rating and are pleased to hear you've had a great service experience from our lettings and property management team. Shaun and Ajay are very pleased to see this and appreciate your custom. - Ruth, B&R
5/5
TrustpilotGreat help in negotiation
Lisa Jane was of great help in helping me negotiate with the landlords. Highly recommend!
Thank you Rony for rating our Knightsbridge lettings agency with five stars and the service you have received from Lisa-Jane who runs the branch. We're very pleased to hear this and wish you well with your tenancy. Kind regards, Emily, B&R
5/5
GoogleBenham & Reeves have an efficiency response to my rental property. I appreciate Kayleigh Weston . She helped me when I have trouble of problems.
Hi MW, thank you for sharing a five star rating here and for your kind feedback which Kayleigh is thrilled to see, it's appreciated. - Ruth, B&R
5/5
TrustpilotGreat Service
I feel very happy with the service provided, personnel were very attentive to my needs and responded in a timely way. The apartment is as expected and everything flowed very well during my arrival.Thank you
Hi Monica, great to hear you've had such a great service experience renting a property with Benham and Reeves, we appreciate your five star rating.- Emily, B&R
5/5
GoogleI have been working with Benham&Reeves for several years. I am quite satisfied with the service I've been getting from their Hampstead Office and happy to continue work with Dele and Sylvie in the coming years.
Hi Mr Ulgen, thank you very much for your kind feedback, we aim to keep providing good service levels and thank you for your continued trust in us as your letting agent. - Ruth, B&R
5/5
GoogleVery happy with whole B&R team. Always helpful throughout renting process as well as ongoing tenancy.
Hi Arturs, thanks very much for sharing a five star rating here which the Hampstead lettings and property management teams are very pleased to see. We are glad you've found the renting processes helpful. Thanks for your custom, it's appreciated. - Ruth, B&R
5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Benham and Reeves Hamstead won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Benham and Reeves Hamstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
