Benham and Reeves Hamstead reviews in Hampstead

★★★★★ 5/5

Trustpilot

You can't go wrong with Nick and Benham & Reeves

Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.

Terry · 28 March 2024

★★★★★ 5/5

Trustpilot

Marketed our property very well

Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.

Anthony · 21 September 2023

★★★★★ 5/5

Trustpilot

The service has been great working with…

The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!

AOgu · 11 June 2024

★★★★★ 5/5

Trustpilot

Great Service

Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.

Amir · 6 November 2020

★★★★★ 5/5

Trustpilot

5 years renting with B&R, they're organized, quick and professional

I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.

Fred · 7 June 2022

★★★★★ 1/5

Trustpilot

Avoid worst estate agents

Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.

Rizgar · 21 September 2020

★★★★★ 4/5

Trustpilot

Jeff and Maria were very helpful and…

Jeff and Maria were very helpful and quick with their responses. Made the experience seamless

User · 22 March 2023

★★★★★ 5/5

Trustpilot

Fantastic service

We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.

Billy · 25 August 2020

★★★★★ 5/5

Trustpilot

Caroline De Havillelande

Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.

Suk · 21 September 2023

★★★★★ 5/5

Trustpilot

It’s a pleasure dealing with Yoshi…

It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.

Nick · 30 August 2024

★★★★★ 5/5

Trustpilot

Responsive and helpful

My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.

Ng · 7 July 2024

★★★★★ 5/5

Google

Abbie was really professional and quick to answer in the letting process. Recommended till now

Gianpiero · 22 February 2023

★★★★★ 5/5

Google

very very amazing 🫶💕 …

Syleti · 23 October 2025

★★★★★ 5/5

Google

Claire de Vantier is outstanding. Very professional and hard working, she is a pleasure to deal with. My tenant has also voiced similar praise for Claire.PositiveResponsiveness, Professionalism

Hazel · 20 June 2021

★★★★★ 1/5

Google

Deleted and re-uploaded as confidential information contained by the B&R's response: Please reply with solid data, what do you define by 'frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this. ==== Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response? 'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.' Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants. Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date). That said notification was Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions. Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads 'loopholes') in their contract.

Haeran · 23 February 2020

★★★★★ 1/5

Google

Benham and Reeves outsource all management for fixing items and maintenance. They do this casually, not informing the tenant of delays and the companies they choose to hire are absolute amateurs, taking three to four site visits of different staff to arrange repairs. Unfortunately despite all that time dedicated to working out the problem they still don't get it right and waste everyones time. Instead of trying to hire the cheapest and obviously least professional teams to save money Benham and Reeves should contract teams that have experience in the types of installs and able to complete a job the first time. They have terrible service, I had to chase them repeatedly for over a month to even hear what was going on. At writing they haven't managed to install a curtain, citing that they need another team to remove the rails that where there before. When I have emailed them they only gave me placating emails without any information on when the repairs would be completed, and they didn't seem to know. I seems that Benham and Reeves are completely out of control of the people they contract and have no power as a management office to get things done. I would suggest not working with them.

Joe · 23 February 2020

★★★★★ 5/5

Google

Everything worked really well and team made the move very smooth!

Tom · 19 August 2025

★★★★★ 1/5

Trustpilot

Read RECENT reviews and stay clear

We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.

Yetty · 17 February 2020

★★★★★ 5/5

Trustpilot

Outstanding service

Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.

Lewis · 27 July 2024

★★★★★ 5/5

Google

Abbas is efficient and very helpful. He replies and follows things through.

Reeta · 28 April 2023

★★★★★ 5/5

Trustpilot

Professional and reassuring

Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.

子易 · 13 December 2024

★★★★★ 5/5

Trustpilot

letting experience with Benham and Reeves

We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants

Happy · 30 March 2022

★★★★★ 1/5

Google

Avoidant manager. Can’t be bothered to deal with tenants. Abusive to owners. SLOW. Is now trying to charge commission for rent that was not even paid. Refuses to honour what as agreed in writing and has no respect for individuals personal circumstances.

Kalike · 17 June 2024

★★★★★ 1/5

Trustpilot

They dont return the deposits

We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..

Bill · 8 January 2020