Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Peg · 8 February 2023
Agent replied · 22 February 2024
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
★★★★★ 5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Tian · 10 May 2023
Agent replied · 22 February 2024
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
★★★★★ 5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Customer · 7 March 2023
Agent replied · 22 February 2024
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
★★★★★ 5/5
TrustpilotI am appreciate a lot to Thomas for the…
I am appreciate a lot to Thomas for the high-quality service. Even when my English was not very good, he was very patient and professional to answer all my questions, and also connects me to the rental service . I really recommandate him .
Daniela · 28 June 2021
Agent replied · 22 February 2024
Thank you Daniela, we're really pleased to hear you had such a great service experience with Tom from our London property sales team. We appreciate your custom.best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleDele was super helpful, professional and very responsive. He has provided great support throughout the process and always there for any kind of help I've asked. I would definitely recommend Dele, and would like to say a big thank you!
J · 22 February 2022
Agent replied · 22 February 2024
Thanks very much, we're really pleased to hear you had such a great service experience at our Hampstead branch.
best regards, David Maddison, B&R
★★★★★ 4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Liew · 7 March 2026
Agent replied · 11 June 2026
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotReal shameless scammers
After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.
Charlie · 22 December 2022
Agent replied · 22 February 2024
Hi Charlie, this is not a factual account regarding the outcome of your deposit dispute. Your previous attempts to trash us are all recorded on Trustpilot and can be seen publicly here dated the 18th Oct 2022 where we have already responded to you.- David M, B&R
★★★★★ 5/5
GoogleChris and Jeremy from Benham and Reeves Hampstead are exceptional, authentic, highly experienced agents, who provided excellent service from start to finish throughout the process of selling our family home. Their friendly and approachable manner along with their professionalism and attention to detail was evident at our first meeting, and they kept us informed at all times during the selling process.
Highly recommend to anyone looking for a trustworthy and reliable estate agent.
Sarah · 27 July 2023
Agent replied · 22 February 2024
Hi Sarah, we're thrilled to hear you've had such a positive experience with our Hampstead sales service and pleased you've benefited from Chris and Jeremy's collective experience and professionalism. They both appreciate your recognition here and thank you for leaving a five star rating.
- Emily, B&R
★★★★★ 5/5
GoogleDele was very professional and he made our experience better in finding our beautful new home in Millbrook , we are happy with his service and determination to make sure our move in went smoothly given the current pandemic.PositiveResponsiveness, Quality, Professionalism, Value
OLUSOLA · 25 August 2021
Agent replied · 22 February 2024
Thanks Ade, really pleased to hear you are happy with your new rental home and that our Hampstead lettings team met your service expectations. We hope you enjoy your new apartment.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 22 February 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 23 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
GoogleAbbie was an amazing agent! She was super friendly, patient and responsive with my partner and I as we navigated moving into our first place together. If you are looking for a great agent, can't recommend her enough.
Milena · 22 February 2022
Agent replied · 22 February 2024
Thank you Milena, we're really pleased to see your highly positive feeback here. All of our Hampstead lettings team are really encouraged to see this. "Super-friendly and patient" are such great attributes and we are thrilled to hear Abbie met your service expectations so well.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 22 February 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 22 February 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
GoogleDele has been very helpful and has dealt with my extremely aggressive and rude tenant in a most professional manor
Sara · 25 October 2023
Agent replied · 22 February 2024
Hi Sara, thanks for sharing a five star rating here. We are glad Dele was able to exceed your service expectations and are happy to hear you've found everything professionally managed too.
- Emily, B&R
★★★★★ 5/5
GoogleHello
Shali is really very helpful snd a problem solver.Thanks
Efser · 20 May 2024
Agent replied · 19 June 2024
Hi Efser, thanks very much for your kind comment which Shali is very pleased to see. We are glad you benefited from her lettings expertise and appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleAbbie was always very helpful, professional and quick to communicate. She has provided great support from beginning to end of the process and we're very grateful to her, wouldn't hesitate to contact her again in the future!
David · 22 February 2022
Agent replied · 22 February 2024
Thank you David, we're pleased you had such a helpful and professional service from Abbie in our Hampstead lettings team. Glad to know you got the support required too.
best, Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 22 February 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleAbbas Efir has been CONSISTENTLY responsive and reliable over the years I’ve been a client of B&R. I appreciate the kind service & recommend Abbas highly!
Patrick · 28 April 2023
Agent replied · 22 February 2024
Thank you Patrick, this is wonderful feedback for our Property Management team to see and we appreciate it so much. Abbas is very encouraged by your kindness here.
- Emily, B&R
★★★★★ 5/5
GoogleAbbie is very good agent we had very good experience with the let management. All the process has been smooth and well taken care
Murali · 28 April 2023
Agent replied · 22 February 2024
Hi Murali, thank you very much for taking the time to share a five star rating for Abbie and the Hampstead lettings and management service. We are very pleased you are finding the service smooth and are well taken care of. This is great feedback.
- Emily, B&R
★★★★★ 5/5
GoogleI had a fantastic experience with B&R Hampstead, in particular Jeremy is a professional experienced agent with full of energy and enthusiasm to help.
Pouya · 28 April 2023
Agent replied · 22 February 2024
Hi Pouya, thank you very much for sharing a five star rating and for this lovely feedback about the service you've had from Jeremy in our Hamsptead sales team. We're pleased you found his help professional and had such a great experience with us.
- Emily, B&R
★★★★★ 5/5
GoogleAbbie was an incredible help in our rental process! She was always super attentive, kind and very professional. She made the process stress free, we are very grateful to her!PositiveResponsiveness, Quality, Professionalism
Camila · 20 June 2022
Agent replied · 19 June 2024
Thanks Camila, we're thrilled to hear you has such a great service experience from our Hampstead lettings agents. We understand the process can sometimes be quite daunting so its great to hear Abbie was so attentive and made your experience stress-free.
best regards, David, B&R
★★★★★ 5/5
GoogleNew tenant. Process was smooth and agent (Dele) helpful and friendly. Happy to recommend.
Julia-Laurence · 24 December 2023
Agent replied · 22 February 2024
Hi Julia, thank you for sharing a five star rating here which Dele and the Hampstead lettings team are very pleased to see. We are glad to hear you've found us friendly and helpful too.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 22 February 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
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