Trusted Agent profile · Hampstead
★★★★★
696 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Tell us what you need and we'll put you in touch. Benham and Reeves Hamstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleNew tenant. Process was smooth and agent (Dele) helpful and friendly. Happy to recommend.
Hi Julia, thank you for sharing a five star rating here which Dele and the Hampstead lettings team are very pleased to see. We are glad to hear you've found us friendly and helpful too. - Ruth, B&R
5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleWritten on behalf of my wife. I cannot praise Abbie White enough. She is being fantastic in helping me with the process of renting a flat for my daughter and her friend. Abbie always replies swiftly and has gone above and beyond in assisting with any questions and issues, negotiating with the landlord and referencing agency when needed. Having had 4 years of shockingly bad service from other letting agents, Abbie has me realise that not all letting agents are the same. I am so relieved to know my daughter will be taken care of when she moves in to her new flat next month.
Hi Jane, thank you very much for your kind words here, our Hampstead lettings team really appreciate your highly positive feedback and we agree with you, not all letting agents provide the same service! We look forward to helping you again when the need arises. best regards, Emily Taylor, B&R
5/5
TrustpilotJack Tyrimos
Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!
Hi Jack, it's been a pleasure to provide service to you, thank you for taking the time to leave feedback and a five star rating here, Kayleigh is very pleased to see this and to know how happy you are. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleWe contacted the agency in order to locate a home in the area. Abbie, the agent which we worked with was very thoughtful, helped with anything we asked for, even when we asked to visit a few more times in the property, and during the contract negotiation. She was very professional and helped us through the process. When going to the agency, ask for Abbie! It will pay off :)
Thank you Danit, this is lovely feedback for the lettings team here at our Hampstead branch. Abbie is thrilled to see you share your five star rating here. It's appreciated. - David M, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
1/5
GoogleRead any recent 5 star review of this firm and it is obviously fake. Normal people don't speak like that. Would give two of three star otherwise but fake reviews force me to give one. Service was not the worst but definitely below average. As an immigrant, I'd strongly recommend looking elsewhere.
Raymond, we cannot find your name anywhere on our system as an applicant, tenant, landlord or seller - this can only mean that either you are using a fake profile name or your review is fake so we will be reporting this to Google. If you do have a genuine complaint to make we have a complaints procedure which you can request by emailing to info@benhams.com - David M, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
GoogleDele and Marzia were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful
Hi Omeir, thank you for taking the time to leave a review, we were all really pleased to see this and hope everything is progressing well with your tenancy. Kind regards, Emily Taylor, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
GoogleExcellent and trusted service provided by B+R, with whom I have worked for more than 5 years. As an overseas landlord, it was imperative to find an agency who could take care of our needs with a minimum of fuss - we found this in Wesley Ramsay. Highly recommended
Hi David, we're thrilled to hear we continue to meet your service expectations as an overseas landlord, Wesley and the team are very pleased to see this and your five star rating. Thank you for your custom, we dont' take it for granted. - Emily, B&R
5/5
GoogleYoshi Tsuji is professional and respond quickly to all of my questions
5/5
Trustpilotthanksgiving
morning, i would like to tell thanks to Kayleigh Weston for the help and support, has been appreciate.Paolo Brandani
Hi Paolo, thank you very much for your kind comment about Kayleigh and the property management service you've had, we appreciate this feedback.- Emily, B&R
5/5
GoogleI want to express my appreciation for Kayleigh Weston’s outstanding support. She's always available and responds promptly whenever we need assistance. Her dedication to helping tenants is invaluable. Thank you, Kayleigh, for your hard work in keeping tenants happy, and please continue your excellent work.
Hi Sandeep, thank you for your kind feedback regarding the service you've had from Kayleigh in our property management team, it's great to hear you feel well looked after. Thanks very much for your custom. - Ruth, B&R
5/5
TrustpilotTeam @ B & R offered me great support…
Team @ B & R offered me great support and assistance to rent my new flat!
Thank you very much for your lovely feedback shared here, we are glad to hear you feel well supported by our lettings team. Thanks for your custom. - Emily, B&R
5/5
GoogleGreat service offered for finding my tenancy! Dele and Edelyn were responsive to all my questions and very diligent!
Thanks Andonikos, great to here this, glad you had a good service experience from our Hampstead lettings team. - David M, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleWe were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thanks very much Chawin, its really kind of you to take the time to give us this positive 5 star rating and feedback. Thanks also for your recommendation of our professional letting and property management services - its good to hear we met your service expectations. WIsh you all the best, Emily Taylor, B&R
5/5
GoogleVery good Letting Agent - responsive when problems arid on scheduled inspections an maintenance.
Hi, thanks for telling us we are a very good and responsive letting agent, this is great to hear and we are glad you've benefited from our expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleWe were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thanks very much Chawin, its really kind of you to take the time to give us this positive 5 star rating and feedback. Thanks also for your recommendation of our professional letting and property management services - its good to hear we met your service expectations. WIsh you all the best, Emily Taylor, B&R
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Yes. Benham and Reeves Hamstead won Gold in The Trusted Agent 2026 awards.
