Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDeleted and re-uploaded as confidential information contained by the B&R's response:
Please reply with solid data, what do you define by 'frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this.
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Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue.
Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?
'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'
Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.
Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states
4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit
According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that
We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).
That said notification was
Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.
Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less.
I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads 'loopholes') in their contract.
H · 11 December 2019
Agent replied · 9 December 2024
Hi Ms Cho, we are already in dialogue with you and Mr Shataylo about this and we share your concern about the slack response you have received from the building Managing Agents concerning the smoke alarm and security of the communal areas. We did follow up very frequently with them but this is completely outside of our control as we only manage the flat you were renting. I can see that your deposit has been released so hopefully your query is resolved now. Kind regards, Emily Taylor
★★★★★ 5/5
GoogleVery professional, polite and helpful
Stella · 14 October 2025
Agent replied · 13 November 2025
Hi Stella, thanks for telling us you've found our Hampstead estate agents professional, polite and helpful, this is really great to hear. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleThank you Raj and Manny. They are professional, responsible and have a quick response. We love our new home. Highly recommended!
Sharon · 22 February 2022
Agent replied · 22 February 2024
Thanks for your lovely feedback Sharon, we're really glad to hear you had such a positive experience moving with our Hampstead estate agents. We wish you well in your new home.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 26 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 22 February 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 1/5
TrustpilotIncompetent agency avoid at all costs
The worst agency I have ever dealt with.
Alice · 25 August 2025
Agent replied · 27 August 2025
Hi Alice, we are sorry to hear you've not had a good service experience and if you are a current tenant, we suggest you email the head of property management so this can investigated.
Please drop an email to complaints@benhams.com
- Emily, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 22 February 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotThis is the best agent in the area
This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.
Olga · 7 August 2024
Agent replied · 23 August 2024
Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
GoogleDele in Hampstead was absolutely brilliant, understanding my requirements and finding me a suitable property and working within our timelines. I can't recommend him enough.
Nathan · 22 February 2021
Agent replied · 22 February 2024
Thank you Nathan, we're glad you felt listened to and your requirements were met by our Hampstead lettings staff, we hope you enjoy your new home.
kind regards, Emily Taylor, B&R
★★★★★ 4/5
GoogleAs an over seas landlord the service provided to me by all the different members of Benham and Reeves who oversee all aspects of my property has made it easy to manage my property whilst living over seas.
Birdie · 25 June 2024
Agent replied · 24 August 2024
Hi Birdie, we are very pleased to be assisting you with the rental of your property, thank you for your continued business with us.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 22 February 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
GoogleDeimante and Rosie are so nice！
Chen · 26 August 2025
Agent replied · 2 September 2025
Hi Cui, many thanks for your kind comment shared here which our lettings team are very pleased to see, we appreciate it.
- Ruth, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 22 February 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 22 February 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
★★★★★ 5/5
TrustpilotMy experience with Benham & Reeves in…
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May · 31 May 2024
Agent replied · 19 June 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotB&R deliver excellent rental services
Igor · 22 August 2025
Agent replied · 27 August 2025
Thank you Igor, we appreciate this ackowledgment of our service to you. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleThank you very much for the great experience overall. The team has been very attentive into details, they responds fast to my enquiries and the process was fast (despite many steps). Thank you in particular to Dele, Thuraya and Edelyn for all the work they helped me with.
Asmaa · 25 September 2023
Agent replied · 22 February 2024
Hi Asmaa, we're very pleased to hear you've had such a great service experience with our Hampstead lettings team. We're glad you found the the process fast and efficient too. Thank you for sharing a five star rating here.
- Emily, B&R
★★★★★ 5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK · 3 December 2024
Agent replied · 23 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleDele was very helpful and efficient when finding us a home. We really appreciate everything he did for us.PositiveProfessionalism
Sarah · 25 August 2021
Agent replied · 22 February 2024
Thank you Sarah for the five star review - we hope you are enjoying your new home. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleExcellent service. I would highly recommend Lettings Manager, Mark Winship. He was punctual, efficient and a pleasure to deal with throughout.
Jason · 22 February 2021
Agent replied · 22 February 2024
Thanks for leaving a review here Jason and rating the service as five star, Mark and the Hampstead property team were really pleased to see this. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleDele was a great help. Knew his job and was very professional at doing it. Gave great advice highly recommend him
Robert · 22 February 2021
Agent replied · 22 February 2024
Hi Robert, thank you for your kind review and for telling us you got great advice from our Hampstead lettings team, this is welcomed feedback and helps us to continue our good service levels.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 22 February 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
GoogleCannot recommend this agency more highly! Dele and Edelyn have been a pleasure to deal with and highly responsive to any queries or requests!
Arabella · 2 December 2024
Agent replied · 9 December 2024
Hi Arabella, we're thrilled to hear how satisfied you've been with the Hampstead lettings service provided by Dele and Edelyn. Thanks for sharing a five star rating here and for this kind encouragement for the team, it is warmly appreciated.
- Ruth, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 22 February 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
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