Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have been living in one of the properties B&R manage for 12 years .kept the flat clean, tidy and even a couple of times painted from my own pocket as they said the landlord does not accept .always paid my rent on time even during Covid when everyone asked for holiday rent.I was asked to evict the flat and they kept sending the details of a cleaning company for deep cleaning although the flat did not need deep cleaning they pressurised me that if you don’t use this company and something goes wrong then we will deduct from your deposit .
I asked the company come for deep cleaning in the flat , on the return the flat was cleaned but not deep and was charged £225 contacted the company and asked for partial refund but refused and never answered my messages or phone calls again. I had no choice but hoping B&R agent can help but in my surprise they did not do anything .
They are part of this game and making sure to milk the money of the tenants .
As a representative for landlord and tenants they have duty to look after us not just charging money .during 12 years of my tenancy I never asked for anything unnecessary and tried to be fair and do most jobs myself.
A very expensive experience with them and very unhelpful team never use them again and suggest to be careful at the beginning they are nice but then the only thing they care is themselves .
Jalil
Jay · 24 November 2023
Agent replied · 22 February 2024
Hi Jay, we note you have not used your real name here and are sorry you felt led to ask friends to leave fake reviews which is against the spirit and guidelines of the Google community here.
The fact is that despite the cleaning invoice, you were given your deposit back IN FULL. Yours was a long term tenancy and I think a positive one until you left the property.
- Ruth, B&R
★★★★★ 5/5
GoogleWe are very pleased with B&R, property manager Kayleigh Weston was very polite and helpful, responded quickly to queries.
Ausra · 3 August 2024
Agent replied · 24 August 2024
Hi Ausra, many thanks for your kind service feedback, we're very pleased to hear you are happy with the property management being provided by Kayleigh. Thanks for sharing a five star rating, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have purchased 5 apartments in which they are all managed by B&R. We are happy with the services provided by B&R staff because they are professionally trained and all have high quality in dealing with properties especially for those who are in overseas. They could answer queries quickly and attentive to solve problems whenever they are needed. We are headache -free in dealing with our overseas investments. Thank you.
Chun · 5 June 2024
Agent replied · 19 June 2024
Hi Chun, its great to hear we are meeting your service expectations and that you are a contented overseas landlord. Thank you very much for sharing a five star rating here, our property management team are very pleased to see this. Thank you for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Subhas · 10 January 2024
Agent replied · 22 February 2024
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
★★★★★ 1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Vinh · 31 October 2023
Agent replied · 22 February 2024
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
★★★★★ 5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Jamie · 2 April 2024
Agent replied · 4 April 2024
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Melina · 28 June 2023
Agent replied · 22 February 2024
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
★★★★★ 4/5
TrustpilotResponsive team
Responsive team to respond to all types of queries and issues.
Samantha · 31 March 2026
Agent replied · 11 June 2026
Thanks Samantha, we are glad to hear our team are responsive and supportive too. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
AG · 1 February 2024
Agent replied · 22 February 2024
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
★★★★★ 5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
SIMON · 6 August 2023
Agent replied · 22 February 2024
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
★★★★★ 5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Debaleena · 10 May 2023
Agent replied · 22 February 2024
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
★★★★★ 4/5
TrustpilotGood service
Good service! Thank you, Shaun Tan!
Joey · 1 May 2026
Agent replied · 11 June 2026
Hi Joey, its great to hear Shaun from our Woolwich lettings team is providing you with a good service, we are thrilled to hear this. Thanks very much for your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleI've had the pleasure of being a tenant under Kayleigh Weston's management, and I can't recommend her highly enough. Kayleigh consistently provides exceptional service, always addressing concerns promptly and with a positive attitude. Her professionalism and dedication to ensuring a smooth and comfortable living experience make her an outstanding property manager. Thank you, Kayleigh, for your continued support and care!
Drryan1977 · 23 September 2024
Agent replied · 23 October 2024
Hi D, thanks for sharing a five star rating here, we are very pleased to hear you've had such a great service experience from Kayleigh in our Hampstead property management team and glad you are benefiting from her expertise and professional care.
- Ruth, B&R
★★★★★ 5/5
TrustpilotReview of Working with Kayleigh Weston
I have had the pleasure of working with Kayleigh Weston who has been the property manager for my stay in Beaufort park close to 3 last years. Her professionalism is exceptional, her prompt responses are so good in giving confidence to any request to be resolved and the contractors she has had to take care of any requests (including the boiler and door knob and wine cooler knob and mesh under the wine cooler) were able responses to professionally and timely. I am grateful for her enthusiasm and dedication to make staying here a wholesome experience.
Lawrence · 2 August 2023
Agent replied · 22 February 2024
Hi Lawrence, it's lovely to see such encouragement for Kayleigh here and we really appreciate you sharing a five star rating for the ongoing property management service that you are receiving. Thank you!- Emily, B&R
★★★★★ 5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Sue · 19 October 2020
Agent replied · 22 February 2024
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Zi · 19 December 2022
Agent replied · 22 February 2024
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
★★★★★ 5/5
Trustpilotall staff very kindly and ready to give…
all staff very kindly and ready to give me answer
Paolo · 24 March 2026
Agent replied · 22 February 2024
Hi Paolo, thank you for your kind comment shared here, we are glad you have found our staff kind and helpful, this is great to hear. Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Wong · 6 July 2023
Agent replied · 22 February 2024
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
★★★★★ 5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Mustafa · 29 July 2023
Agent replied · 22 February 2024
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
★★★★★ 5/5
GoogleBenham have been managing my rental property for over a year now and I have to say I’ve been very impressed. They’ve made the whole process so stress free for me. Particular praise to Kayleigh who has been always available for any query I have or help I may need, nothing has been too much and it’s very appreciated- thank you!
Amit · 10 August 2024
Agent replied · 24 August 2024
Hi Amit, we appreciate you taking time to leave this lovely feedback for the property management service you are getting for your rental property. Keyleigh and the team are very encouraged seeing this and your five star rating. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Franco · 21 February 2023
Agent replied · 22 February 2024
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
★★★★★ 1/5
TrustpilotHorrendous Experience: Unprofessionalism, Neglect, and Anxiety-inducing Tactics
Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with monosyllabic responses like "No." If you try to talk to anyone above the agent, you are fully neglected. They operate like a bunch of shark lawyers, always in favor of the landlords, neglecting completely that you are a human being. It was a terrible, toxic, and extremely harmful experience. I even had an anxiety attack because of them. Avoid them at all costs.
Javier · 22 June 2023
Agent replied · 22 February 2024
Hi Javier, our lettings director has reviewed all the correspondence and could not find anything untoward, it was all routine exchanges between us and yourself. We are sorry you did not like the outcome but the deposit laws are in place to protect applicants, tenants and landlords interests equally, these are not our own laws. Further details can be sent to you if you email to info@benhams.com- David M, B&R
★★★★★ 5/5
TrustpilotThomas Grossi
Thomas Grossi, Benham & Reeves, Ealing branch is an experienced and talented sales person who is completely reliable ensuring a thorough job from start to finish. My experience of Tom and his awareness of the housing market has always been first class. I would highly recommend him as an extremely nice chap to deal with.
Happy · 8 November 2024
Agent replied · 23 December 2024
Hi, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Tom's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
★★★★★ 5/5
TrustpilotThank you Rahim!
Rahim has always been very responsive and helpful for all my queries. Thank you Rahim.
Debaleena · 27 June 2024
Agent replied · 23 August 2024
Hi Debaleena, many thanks for sharing a five star rating here - we are all very pleased to hear you've been finding Rahim so responsive, he is a long-standing member of our lettings team and its great you are benefiting from his expertise. Thanks for your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
